Hi so just got the car serviced yesterday under the All in One policy and I have some questions for anyone who fancies commenting...

 

On the paper work I got back from the Garage it made no mention of the following that are clearly stated as being part of the policy.

 

1. Full Vehicle Road test
2. Diagnostic Check - including a report
3. A report to include lights, bodywork, glass, locks etc....
    

The report I got was just a video showing the underside of the car. - See a seperate post on some amber items they have noted....

 

Should I expect to see more evidence. Just had a follow up from the garage and they sent me the tick sheet as the report - I guess I have to trust the diagnostics report was OK.

 

What do other folk get from their garage of choice?

 

 

 

And they didn't even manage to check the horn, despite it being one of the few things on the list! 😆

40 minutes ago, MJ1 said:

Hi so just got the car serviced yesterday under the All in One policy and I have some questions for anyone who fancies commenting...

 

On the paper work I got back from the Garage it made no mention of the following that are clearly stated as being part of the policy.

 

1. Full Vehicle Road test
2. Diagnostic Check - including a report
3. A report to include lights, bodywork, glass, locks etc....

 

Might be me not fully understanding your question but:

 

1. Full vehicle Road test - they ticked the box to say this was done.

2. Diagnostics - pretty obvious they ran diagnostics ( and crossing their fingers it would report a fault that needed £££s to fix   )

3. The tick sheet says they've tested the lights etc.

 

If garages find something wrong with my cars then I want to know about it, but I don't see the point in a detailed report saying things are working perfectly well.

 

A receipt and a stamp in the service book ( virtual or otherwise ) is my main goal.  My tick sheets are a little longer than that but it means nothing to me. The dealers always write down the specific oil they used which I like.

 

At the end of the day, all I'm after is a receipt and a stamp in the virtual service book to say the dealer carried out the correct service and to be notified of any problems.

Edited 2 August, 20232 yr by kodiaqsportline

The tick sheet makes no mention of the following: -

 

Bodywork,

Drive Belt,

locks,

Diagnostic check and report? - Would be nice to see the report IMO

 

Should it  =have ticks for the items above?

 

I guess I just have to assume it has been done, but kinda of interested to see what other garages provide as evidence.

 

Especially as I want to ensure that what I am paying for in the "All in One" package is what I get...

 

 

13 minutes ago, MJ1 said:

Diagnostic check and report? - Would be nice to see the report IMO

Ask for it, see what they say?

 

28 minutes ago, Breezy_Pete said:

Ask for it, see what they say?

 

Well I did just that as the nice service chap phoned me and we just had a chat about the missing items on the tick sheet.

 

In relation to that question he said they plug the machine in but don't print out the report and it was all OK - (gov - trust me...  😉 of course I have to as they are the experts)

 

Now it got pretty interesting re the Body Work inspection and he said it was a German thing and not done in the UK hence not on the tick sheet. I pointed out that it was a German(ish) car and perhaps it should be as I am paying for an inspection in the "All in One" package and I would not want a warranty claim denied if I did not get what I had paid for. He realised that perhaps what he had just said was suspect and a bit of a logic trap and said he would do some more checking before I went down a route of chatting with VWFS who I have a contract with to see ifd I should expect a UK dealer to carry out a full Body Inspection.

 

I await his call back...

 

😉

 

BTW - The reason for investing my spare time to do this is

 

1. I have spare time and

2. we need to ensure that we truly do get what the marketing blurb says we will when we sign up for contracts and only by asking akward questions do we hold companies to account.

 

I am also truly interested in what other folk get from other garages - We have already had one lucky chap get the Brake Fluid FOC where I just paid £75 for that on the same "All in One" package...

Edited 2 August, 20232 yr by MJ1

Was this a minor service?

 

It reads like they changed the brake fluid - is that correct?

 

Coming from VW / SEAT I don't believe they routinely plug the computer and do a diagnostic.   We had an issue getting All In on the SEAT as it used to have to require an inspection before being applied to the vehicle - it threw up a load (like a page full) of faults which caused a lot of shuffling of feet at the dealer as the car had had a major service a couple of weeks before (while still under warranty).   They fixed them all FOC.

8 hours ago, MJ1 said:

what other folk get from other garages

That form comes from the ERWIN platform.

It is longer / has more pages than you have posted.

My last one was two & a half A4 pages long for a small service.

 

Thanks. AG Falco

There is not much to do yet some places or some employees make a song and dance about money for old rope.

 

Always make sure that Body Inspection is done & a record of it is made for the corrosion warranty because Skoda / VW UK are quick enough to point out if there is no record of it being done if there is a claim made.

 

Says road test, should get a road test.

Extended Scope says remove wheels, so they should remove wheels.  Even change wheels front to back if you ask unless they can not be bothered.

 

If Dealerships have an issue with Skoda UK websites then they know who to discuss that with.

 

 

Edited 2 August, 20232 yr by toot

Thanks for folks responses so far and just to clarify which I perhaps should have done at the start.

 

The All in One Package promises (or did 2 years ago) the following: -

 

The issue is that Listers Banbury did not undertake a Bodywork, drive belt inspection.

 

The staff at Listers Banbury have been very helpful but it is not on their checklist so I have absolutely no gripe with the staff and and I have been impressed by them.

 

It looks like there could be a disconnect between what VWFS sells and what is being delivered.

 

I have raised a formal complaint with VWFS and Listers today to see if they can explain why there is a disconnect.

 

Another poster has kindly sent me a check list they got from their dealer and it does cover the Belt and Bodywork as shown here

 

 

 

It is way more detailed and a longer list so if I had that from the dealer saying they had followed the tick list sheet I would have no issue.

 

I suggest folk check if you are paying for the "All in One" package ensure your dealer actually does a Bodywork and Drive Belt check - especially now Drive belts are not being replaced early...

 

I will update the thread as and when I know more.

 

If anyone else on the "All in One" package gets a different report always good to see how the different dealer networks are following through on what VWFS sells us.

 

Cheers

The All in one covers more items than an extended scope service.

 

It should therefore have a different tick list, or an additional section if they use standard service tick list.   Seems to me garage screwed up here.

 

 

1 hour ago, MJ1 said:

It is way more detailed and a longer list so if I had that from the dealer saying they had followed the tick list sheet I would have no issue.

 

We're obviously looking at that from different angles. You look at a checklist and if the box has been ticked then you're happy. To be fair that's the majority view. I on the otherhand I only see a ticked box - it doesn't mean to say the work has been carried out. If it has then what standard? Do they stand at the other side of the garage, look over at the car and say that's the bodywork checked? Means nothing to me other than a box has been checked.

 

If a service schedule says that a bodywork check is included and I hold a receipt to say I paid for said check, that 's no less evidence than the above checklist.

 

Why do we want bodywork checks to be carried out anyway? We want them because in the case of some defect, we can say hey Skoda, the car you sold me has a manufacturing fault and I'd like a warranty repair please. The warranty company are never going to go in to detail looking at Skoda's checklist - they most certainly will do if the car was servicied outside the dealer network tho. All they want to know is was the service carried out at an authorised dealer. If the service record has been updated, then what's the point of a checklist for warranty repair?

 

I'm only interested in what's wrong with my car, I don't need three pages worth of telling what's not wrong with it.

 

I just sold my Karoq which included a glovebox full of these checks and warranty work I accumulated over the years. All in neat handover folders that were carried out by my local Skoda dealer. The dealer who bought the car from me didn't bother looking at any of it. When I pointed out the service paperwork he said "Aye" and that was as far as his interest went.

 

The only time my service checklists have come in useful was when I sent to to MJ1 for this post

Only inspecting or adjusting visible drive belts were part of a service as far as Minor / Interim & Major service or now Inspection / extended scope services.

 

The Body Inspection that there are supposed to be carried out is because if a claim goes in because of corrosion it is what Skoda UK often says there is no record of having been done.

Since there is a Main Dealer Service history there is a history of who and where are not doing them.

 

That body inspection that used to be shown on the Service Book on a page after Major Services, each 2 years was to check for damage or repairs poorly done or corrosion on the painted body work, that was underneath and the sills and above the sills.

 

There were Skoda / VW Technicians that posted years ago that the Inspection of the body was not on the work sheets and not being done.

It used to be done and the places of concern were on a printed page with a car on it.  It was done on palm tops over a decade back and now is pretty much a thing of the past.

Some dealerships used to ask around £100 to do a Body Inspection of a car that did not get Main Dealership Servicing.

 

http://briskoda.net/forums/topic/512255-warranty-claim-for-corrosion-rejected-by-skoda

http://briskoda.net/forums/topic/478681-corrosion-warranty-periodic-checks

 

http://www.theguardian.com/money/2022/jul/13/why-didnt-skoda-make-its-fabia-warranty-terms-clear

 

 

 

 

Edited 7 August, 20232 yr by toot

A quick update...

 

The dealer has agreed to do the inspection and after prompting from me offered a goodwill gesture for my time as I had to take the car back on Friday. Overall on this I have "wasted" 4+ hours...

 

VWFS - (maybe an offshore call handler) says it is an issue for the dealers and ultimately not really interested, just wanted to close complaint down. By the time I talked to VWFS complaints team I had already been called back by the dealer so I agreed to close the complaint down.

 

I took the car in on Friday just before 9am and was told it would be ready by 10am but did not get it back until nearly 11am - I returned to the office from just before 10am. No apology for the delay or missing the work in the first place, and I got the feeling they were not really bothered.

 

While sat watching the team of 3 deal with calls showed how busy the location was and there is a need for a bigger workshop for VAG cars in Banbury I don't think the location can cope and one team member was sat on sofa working with her laptop and did not have a desk. That is never good for team working and needs to be sorted.

 

I got an entry in the service history that "Additional Inspection Scope" was carried out. They said it had a diag check but no fault codes found. They said that I should have had that item line for the future services with the All in One package. I bet others using Banbury have not had it done....

 

I was told that they could not inspect the Cam Belt and that a video sent to me shows why - never got a video and I will let that one go...
 

Can I trust them? - Who knows? (maybe not but unless you watch them you never know...)

 

Was it worth raising a fuss? - maybe I got a bit of goodwill in £ but maybe lost goodwill from the chaps who carry out the work and might cost me more in the long run, or maybe they will take more care with me in the future? Who knows, I don't...

 

It certainly has left me feeling that if I can use another dealer next time I might well do so.

 

So for those with an "All in One" service package this might or might not be of interest....

 

I will buy another when this ends because of the Warranty and it gives me a chance (maybe small) to claim on it if something big fails...... As I plan to keep the car for another couple of years...

Being new to Skoda, I'd hoped Skoda might be better than this - didn't they used to be similar to the little independent Honda dealers?

3 hours ago, Rory said:

Being new to Skoda, I'd hoped Skoda might be better than this - didn't they used to be similar to the little independent Honda dealers?

 

And what happened to the little Independent Honda dealers?  Welcome to 2023.

 

Skoda are no different from any other manufacturer. You'll get good dealers, you'll get not so good dealers, you'll get someone enthusiastic about their job you'll get someone who couldn't care less.

 

Bit concenrend about the cambelt check. Now if that were me and they said 'as you'll see in the video', I simply wouldn't have accepted that. I'd be asking them there and then why they couldn't check the cambelt and how does that square with cambelts being inspected at each service?

 

Mj1 -

 

Not being able to check the cambelt would have been a valid argument when the recommendation was to change it every 5 year, but now Skoda have ditched that policy, it's more important than ever that the cambelt gets checked at each service.  If they didn't say anything that would be OK by me - service stamp in the book, that;s all the evidence I need, but if they actually say they're not able to check something 😲  FFS ! 

 

I would be very tempted to write to the dealer principal, tell him or her that the cambelt requires checking and if they're unable to do it then I'd exrecise my legal right to have the check carried out elsewhere which I'd bill in full to his dealership. And if he didn't pay then I'd recoup the monies via small claims.

 

Sounds utterly ridiculous. I'd defo be following that one up.

 

 

 

Edited 16 August, 20232 yr by kodiaqsportline

Just noticed that the Black Friday sale where Skoda usually reduce the price of service plans is currently taking place under 'Summer sale' 20% off service plans.

 

https://customer.vwfs.co.uk/service-plans/skoda

 

I've checked on the Karoq I recently sold and a 2yr all-in-1 plan would cost £28 a month.  That's very attractive. Wish I could buy it now for the Kodiaq but it's not eligible for another few months yet.

Edited 16 August, 20232 yr by kodiaqsportline

58 minutes ago, kodiaqsportline said:

Just noticed that the Black Friday sale where Skoda usually reduce the price of service plans is currently taking place under 'Summer sale' 20% off service plans.

 

https://customer.vwfs.co.uk/service-plans/skoda

 

I've checked on the Karoq I recently sold and a 2yr all-in-1 plan would cost £28 a month.  That's very attractive. Wish I could buy it now for the Kodiaq but it's not eligible for another few months yet.

 

Have you checked if it's possible to buy in advance - ie with a start date in the future?  I suspect not, but you never know.  

 

We missed out on the discount price for our SEAT - the discount appreared literally a couple of days after signing up.  At the time the car had to have a check and they said we could cancel but the car would need another check.  It dropped just after purchase on our VW too, but that was a general reduction in cost - I asked VWFS for the lower price and they said 'nope', they did offer to cancel it though, and it's not supposed to be cancelleable.

5 hours ago, MJ1 said:

I was told that they could not inspect the Cam Belt and that a video sent to me shows why - never got a video and I will let that one go...

 

I'm not aware they ever (at least since changing them became routine) inspected cambelts.

 

Certainly it's a concern now they're leaving them so long - most won't be changed within the cars lifetime - which could be self-fulfilling if the belt breaks (or a tensioner fails).

On 16/08/2023 at 14:41, kodiaqsportline said:

Not being able to check the cambelt would have been a valid argument when the recommendation was to change it every 5 year, but now Skoda have ditched that policy, it's more important than ever that the cambelt gets checked at each service.  If they didn't say anything that would be OK by me - service stamp in the book, that;s all the evidence I need, but if they actually say they're not able to check something 😲  FFS ! 

 

I would be very tempted to write to the dealer principal, tell him or her that the cambelt requires checking and if they're unable to do it then I'd exrecise my legal right to have the check carried out elsewhere which I'd bill in full to his dealership. And if he didn't pay then I'd recoup the monies via small claims.

 

Sounds utterly ridiculous. I'd defo be following that one up.

 

 

I have reached the end of my "can I be Bothered" tether on this with Skoda. I agree the whoel Cambelt saga is pretty dismal, and it is great that we are now finally in line with Europe, yet they can't find the way to inspect it.

 

I am no mechanic so I can not vouch if it is possible or not...

 

The attitude from VWFS showed me that it was pointless in going any further with a complaint and similar with the dealer, it is not going to gain me anything and on the CamBelt the risk of it going pop in 7 years is something I will live with and if it does then I will no doubt have discussions on how the "All in One Policy" should have clocked it...

 

🙄

 

I post this here if anyone else wants to check what they actually get for the All in One and if there dealer inspects the CamBelt then it would be good to know...

 

life is too short...

 

 

Edited 17 August, 20232 yr by MJ1

23 hours ago, Rory said:

 

Have you checked if it's possible to buy in advance - ie with a start date in the future?  I suspect not, but you never know.  

 

We missed out on the discount price for our SEAT - the discount appreared literally a couple of days after signing up.  At the time the car had to have a check and they said we could cancel but the car would need another check.  It dropped just after purchase on our VW too, but that was a general reduction in cost - I asked VWFS for the lower price and they said 'nope', they did offer to cancel it though, and it's not supposed to be cancelleable.

 

BTW - I did cancel my policy to get the cheaper price two years ago and it worked out OK. It saved me a lot. My car did not need another check, so I think you were told BS to just get you to keep the policy....

 

I might see if I can cancel again to get the current 20% off - by end of August unless they run the deal again later this year?

On 16/08/2023 at 15:55, Rory said:

 

Have you checked if it's possible to buy in advance - ie with a start date in the future?  I suspect not, but you never know. 

 

I know you can't buy the all-in-1 if the vehicle is currently under warranty.

 

MJ1 - perhaps you can help me out on this one?

 

Always been kinda confused by when does all-in-1 take effect?  Perhaps easier to explain my current situation:

 

I have a car that's coming up to 3yr old in October. If I look at available policies right now, All-iin-1 isn't mentioned because my car is still under the original warranty. I bought the car new so MOT due when warranty runs out, in other words I cannot take out All-in-1 until AFTER the MOT.  See what I mean?  The service will also be due at that time....

 

So what actually happens?  Do you pay for the 3rd year MOT and service yourself then take out All-in-1  ( meaning that covers it's 2nd and 3rd MOT )?

 

I'm just a wee bit confused how it operates.

 

With my previous cars, Skoda have discounted an extended warranty a few weeks before the original warranty lapses, so I'm considering just taking out a service package ( which I can do now and it'd cover the service for October ) then adding the, hopefully, cut price warranty at the time.

 

Does that make sense? 

 

 

Edited 17 August, 20232 yr by kodiaqsportline

The All in one required an inspection, but as long as this was booked before end of offer period, even if happened week or two after was ok.  The policy can't start until after the inspection.

 

The policy also can't start whilst another warranty is running.

 

Not totally sure if you can book the offer end August, get inspection in September if warranty runs out early September though.  Don't know if booking date or inspection date is the relevant date.

 

2 hours ago, SurreyJohn said:

Not totally sure if you can book the offer end August, get inspection in September if warranty runs out early September though.  Don't know if booking date or inspection date is the relevant date.

 

 

Nobody I've spoken to at Skoda seems to know either - two dealers said nobody had enquired about All-in-1, the other seemed to believe you had to pay for usual service + MOT so that the 1st all-in-1 service / MOT would kick in the following year which seems strange to me.  Seems only someone with practical experience of buying All-in-1 will be able to answer.

I took out the All In One around the end of November 2021 by the end of February 22 I wouldn't have paid in as much as it cost for the service or MOT but other than any none covered work I paid nothing. Last service MOT was this February  and I'm still paying £25 per month untill Oct/Nov when it expires, then I will see what happens regarding any over / under payment and wether or not to renew it. I did get new door locks and an ignition switch done under  All in One. So happy with that.