Help, I did a lot of research into new car and what I wanted, after long process finally decided on a Kamiq as in my price range and gave me everything I needed/wanted was a few weeks wait and finally picked up the Car went through handover everything was great I live about 7 miles from Dealership, about 8 mins into my drive home the car misfired went into limp mode juddering on acceleration and the Engine Management light in orange came on it had 36 miles on clock. Rang the dealership whilst in the car and they said come straight back but as i was the last appt of the day they were closing they did give me (albeit dirty full of dog hair no petrol and no screen wash loan car) as obviously they were not expecting to hand one out to me. Whilst I know i need to be reasonable with allowing them to fix the problems....its a long story of the back and forth I have had but in a nutshell it misfired again but for a different reason according to onboard computer, skoda itself have now requested all the data from the car to ensure its safe after the dealership have said they have fixed......My issue is now im still waiting after 6 days with no sight to end I've just been told at 12pm Friday after no update for over a day that a Tech Specialist now needs to look at it but wont be until Monday!

 

I'm right now thinking its within my rights to reject this car within 30 days of purchase, not sure im getting told the complete picture just wondered what peoples thoughts were on this and if I should! At the moment no compensation given just had loan car swapped for a better one with a box of choclates and a bottle of wine....mmmm  

I sympathise with your situation entirely.

I don't know what would entitle you to reject but if you are correct I think it would be good to get a clean start if they provide you a car in the meantime.

Once is unfortunate and yes maybe twice is a simple coincidence but with such few miles on the clock it doesn't paint a good picture in your mind as the owner.

Perhaps another option is to get it in writing that if you accept now and go beyond the rejection timing criteria and it happens again that they honour rejection option at that point. But I'm not sure they would work like that, manufacturers seem to isolate whats going on as a single event where ever they can but worth putting out there.

 

Good Luck.

Always find it amazing that these days with the on board telemetry garages are still unable to resolve an issue like this. 

It's also rather miserable that the following day they didn't swap the courtesy car to one that was clean from temporary dirty one.

 

The rather casual approach to finding time with a trained tech is rather insulting too

Edited 27 January, 20242 yr by SurreyJohn

UPDATE: So finally threw in the towel on Saturday went to the dealership, rejected the car and they accepted as plain to see that this is a rouge case. Now carless and again on the hunt for a new car, hopefully it wont take too long for the refund of my deposit as I got PCP finance with Skoda hoping it wont be too painful process....fingers crossed.

It might be useful to other members including myself to know the exact model variant e.g 1.5SEL DSG + colour AND also the last 3 letters of the reg no.

 

So that I or others don't end up buying it thinking its an ex demonstrator with no mention of its history.

Indeed! Its Monte Carlo, 1.0 DSG Automatic in Black last three letters YXY reversing camera and heated seats as extras.