Has anyone ever got anything with the points on the green room in the skoda app as I had been saving points for some time collecting 1 point everyday and 10 points for 7 days in a row after getting enough for a prize I chose a towel and the app says awaiting collection from the location I selected and after going to collect my prize from skoda nobody had a clue what I was trying to get and unaware of the green room prizes a different member of staff I spoke with knew about the green room and went to get my prize only to find it wasn't there after the app says it is ready for collection and bear in mind its 30 miles each way to skoda dh Keith leeds and was told try again in a few weeks like my car runs on fresh air and I would spend more on petrol than the towel is worth so asked if they will post it but as again someone at skoda emailed me and will get back to me Tuesday it's now Thursday and nothing but was expecting much based on my previous experience the customer service is very poor yet again

Yes. I got a cycling water bottle (my son cycles a lot).

Went through the processes and when the app said it was in I phoned first to check before going.

The thing is there is a code that has to be entered into your app to prove you collected so the staff can't disappear the item.

So phone Skoda direct (the number is in the app) and tell them what happened.

If the item did get to the dealer they will have to produce it. (or buy a replacement)