Hello - Just joined here, after buying my Karoq (74 reg 1.5 SE-L) last week. Pleased so far, though less chuffed with the speed and lane assist warnings, but que sera...

Anyway - my query:

I'm obviously keen to ensure that I keep the car serviced to schedule for warranty purposes. The selling Skoda dealer kindly serviced the car before I collected it last week, with 3,600 miles on the clock. This was several months before the first year service was due in December. I therefore assumed that the next service will be due in one year (June '26) or 13,600 miles (3,600 plus 10,000) and so on for future years. The MySkoda app correctly records the date and mileage of this first service.

The car has now done just under 4,000 miles. However - the app states that the next service is due in June '26 (correct) or at 8,999 miles. It also states that the service after that is due in December '26 (just 6 months later) or 14,699 miles. It's as though the app has resorted to December for the third service - and the mileage figures don't make sense to me.

As a simple soul, I am confused! I emailed skoda but got a "we can't help you" response. I will go to my local skoda garage when I next pass (it's not that near to me) but I wondered if anyone else had experienced this apparent anomaly? Nothing to fret about, I know, but mildly irritating....

Thanks for any thoughts...

Check when the car thinks the next service is due.

The maybe some issues with the data because mine doesn’t look either.

This is what is showing for my Sept 73 Karoq, bought in Apr 24, serviced in March 24 by selling dealer, serviced by my local dealer in March 25.

The oil change in 262 days makes sense but not the mileage. The inspection in 627 days is dirt if right 12 months after the oil change but the m mileage is wrong.

Thanks - useful to see and pretty similar in principle to me - although your inspection date seems to make rather more sense than mine.

I'll try to clarify with the skoda dealer. I'm sure it will be a case of "ignore the app data" - but I'd have thought this used a fairly simple algorithm, so I wonder why it would be wrong....

They have caused confusion.

Best get a Service just before the car is 3 years old and any warranty work picked up on.

Maybe a MOT not at a Skoda Dealer in the month pre 3 years old.

?

What service was done at under 4,000 miles. Was it basically an Oil & Filter change and a look see,

so an Oil & Inspection Service according to the record.

What do you want, a Fixed Service regime or a Variable.?

?

HOW MANY MILES A YEAR ARE YOU GOING TO DO?

So @ each 9,400 miles, Oil & Inspection Services, @ 3 years Extended Scope with an Oil & Filter service.

Or from now Variable @ 24 months / 18,000 - 20,000 miles?

The thing is there is no Just an Inspection Service. No Price for a Service without an Oil & Filter service.

If all they did was & Oil Service of an Ex Demonstrator then that is that.

Pollen filter the extra with the oil change at 2 years. & now seemingly Brake Fluid first at 2 years not 3.

DSG not at 40,000 miles if a 1.5 TSI with DQ200 DSG & Cambelt not as shown.

Edited 9 July, 20259 Jul by Ootohere

Interesting... The report says "UPDI and oil change service". I will definitely stay on the fixed rather than variable service interval. I wonder why the app refers to the service after next as "Inspection" only and not to an inspection & oil change service - perhaps it's all just abbreviated. And, as mentioned before, the dates and mileages don't really add up.

It is as though the "Inspection" datehas reset the date the the anniversary of the car's registration rather than building on the service history - and the mileage seems to make no sense at all.

But it will all sort itself out I am sure !

Thanks for the responses...

Because that is the way VW / Skoda have it, and the Tech at the PDI & Services should have them matching.

'Used Pre Delivery Inspection.' But good they put Oil Change. (Pinch of salt some dealers over that.)

Look see and Oil Change, (Rigorous checks, ye right.)

sometimes not even an Oil Change, the first time checked since new and oil topped up. If an oil light does not come in why would SALES STAFF check Demonstrators oil levels?

Not like it is their car to bother about.

Edited 9 July, 20259 Jul by Ootohere

Well, the dealer did say that they carried out a full service, including oil change, becuase the car was less than 6 months to the scheduled service date. I guess I should take this as accurate. However, if there is any doubt then to be honest I would simply book my car in again in December and have the full one year service, just to to be safe.

Good.

What is a Full Service.? Nothing they do.

Fluids, Pollen & Air Filter, Brake Fluid Change, Spark Plugs, AC etc etc.

They carried out an Oil & Filter & Inspection Service. Maybe they did look at the Pollen Filter.

Even Pre 2020 a Major Service is not a Full Service.

Edited 9 July, 20259 Jul by Ootohere

that's very useful thanks. I was loose in my terminology - I really meant a service to specification. Anyway, I will talk to my local dealer and see what they recommend.

Ours is out of sync as it was (allegedly) a VW Group employee car which they kept longer than usual.

Those cars, indeed all leased cars, and some privately bought car like our old Tiguan, where they forgot to switch it to fixed interval, are left on the longlife servicing.

So ours is shown in the service history the dealer printed out as having an "oil change" service, which is literally that and a few very basic safety checks, at 16mths old. However the dealer is absolutely adamant that they did a variable / longlife service, which has more extensive checks and the pollen filter is changed.

When we got the first service in our ownership, at 28mths old, done a year after the previous service, they would only do an oil change service "because it had a full service last time". Then at our second service, at 40 mths old, they did seem to do a fuller service (check sheet was longer, and they changed the pollen filter). However they also wanted me to pay £172 to have the spark plugs changed as the car will hit 4yrs old before its next service.

As it's only done 12K miles and I'm hoping All In will cover the spark plugs, I declined - but I expect an argument about that next year, when it should normally be due a major service, but they'll say it had one last time.

For balance, I'm also having a nightmare with our Hyundai EV - it does about 15K/yr and it's supposed to be on 2yr/20K service intervals, but both local dealers insist it needs an interim service at 10K. Hyundai have sent about half-a-dozen emails without answering the question about whether it's essential for the warranty or not.

Edited 10 July, 202510 Jul by Rory

@Rory Hyundai / KIA as bad as Vauxhall and BMW / MINI, treating an EV as though a Hybrid / PHEV, ICE model,

not knowing that it is 2 years before a Brake Fluid change and pollen filter and look see.

They might even offer a special on a Fuel Treatment when the BEV is booked in for a Service.

Edited 10 July, 202510 Jul by Ootohere

5 hours ago, Ootohere said:

They might even offer a special on a Fuel Treatment when the BEV is booked in for a Service.

I wonder how often VW Group service advisors will be offering cambelt changes on their EV? :)