Hello everyone, apologies if this question has already arisen but I'm new here and still finding my way around!

Sometime before Christmas the total mileage showing on my Kamiq dashboard suddenly went from from about 86 thousand to zero. It is now up to about two thousand. The car has been plugged in at my local garage and they say that the correct mileage is still being logged in the background but nobody, including my local Skoda dealers, can get the right mileage back onto the dashboard. After messing around with it for about an hour the dealers say I will need a new "cluster" at the cost of just under £1000 plus about 5 hours labour. It seems that it will have to go to them as the keys will need to be reprogrammed at the same time.

Has anybody else had this issue please? I want to get rid of this car but obvs can't until the mileage issue is sorted!

Thanks for reading.

If the car knows it's mileage then restoring the memory to the odometer should not be that difficult.

Before you commit ask exactly what they intend to replace and what assurance you have it will fix the problem. The "cluster" is just like a PC screen, a relatively dumb device! The ECU holds all the data, if the display is "wrong" then this points to a data bus error.

Also, dumb question, but are you sure it's not just the trip meter that reset to zero? Depending on how you have the display configured the actual odometer can be hidden and only the trip meter is visible.

Edited 4 February4 Feb by Aldfort

Hi Aldfort, thank you for your reply, there is a garage locally that claims to specialise in Skoda/Audi/VW etc so I'm going to visit them to see what they say. As a totally untrained person it does seem like it shouldn't be such an expensive fix! It's definitely not the trip that's zero'd, that is still working as it should be as is everything else on the digital display EXCEPT the total mileage display! 🙄

Aldford queried whether you are confusing the trip and total milage displays. This is probably not the case but I have been confused in the past regarding what was displayed.

When I got my car (a 2025 Kamiq Monte Carlo) last year, i was confused initially by the total mileage not always being visible if the cluster needed to display some other info in the same space (the warning re distance to the car in front being one such instance that comes to mind although I recall others at times also). On my cluster the trip milage is displayed to an accuracy to one tenth of a mile whilst the total mileage is displayed in whole miles only (rounded down to the last full mile travelled). That might help to determine what is showing. On the display i have selected (other options will be different) the trip mileage is displayed at the bottom of the display to the left of centre whilst the total mileage is displayed to the right of centre on the cluster.

Hope you get it sorted without major expense.

Hi, thanks for replying JB25. The mileage display is bottom left on my cluster and never actually disappeared, it just went to zero and is now climbing again as I drive around. It's now on about 2500 which is about 86k less than it should be! It's a puzzle to be sure 😜

Trip is on the bottom left, just sayin'

Odometer is bottom right but not always visible. This is why I find your problem a bit odd. The display needs to refresh every time the odomoter is to be displayed. If, as you have been told, the car knows it's actual mileage then the display not showing correctly is odd.

Have you ever had the car plugged in for any sort of diagnostic reading to be done? Some diagnostic tools are very powerful.

Also did you buy the car new? There are a number of "cheat" devices that restrict the mileage shown by the odometer.

With respect my odometer is bottom left and my trip is bottom right, I zero the trip every time I refuel so know without question where it is!

As I mentioned in my original post Skoda have had the car in their workshop and couldn't sort it out, hence the suggestion that I need a new cluster which to me seems very odd considering (a) the correct mileage is recording in the background and (b) the rest of the display is working fine.

I bought the car second hand from a Skoda dealer 16 months ago and it was the worse decision I've ever made. I liked Skoda's before this!

Edited 5 February5 Feb by amj714

Here is the display, for clarity! The car is on a '20' plate.

Ah, sorry, pre-digital cluster.

That said, the cluster should simply repeat what the ECU knows.

It's worth checking if the odometer moves at the same rate as the trip meter. Do 5 miles on the trip increase the odometer by 5 miles? If they don't then you should suspect a cheat device. That could explain the mystery re-set as well.

BTW - any garage that has an Xtool diagnostic reader should be able to reset this fault.

If you Google Odometer reset on Skoda Kamiq you should find the related video.

Good Everning,

Having just seen this my 2019 Škoda Kamiq 1ltr reset at the exact same mileage of 86000 I have been back and forward to my dealer and local garage who are all bemused, Škoda UK are not bothered and I feel now I am being hung out to dry. Any ideas what else can be done as I am now stuck with a car which on the dash board says one millage and on the ecu it says another

2 minutes ago, Colbert0406 said:

Good Everning,

Having just seen this my 2019 Škoda Kamiq 1ltr reset at the exact same mileage of 86000 I have been back and forward to my dealer and local garage who are all bemused, Škoda UK are not bothered and I feel now I am being hung out to dry. Any ideas what else can be done as I am now stuck with a car which on the dash board says one millage and on the ecu it says another

Oh God, I feel your pain! In the end I had to take the car to the local Skoda dealer for them to do an official diagnostic and they confirmed that it would need a new cluster. They had one in stock so I told them to go ahead and they did the work really quickly but then found that the mileage then displayed correctly in kilometres but when they tried to change it to miles it was still wrong and not reflecting what the computer was recording. They gave me a courtesy car and kept the Kamiq while they put in some sort of technical report to the appropriate Skoda department to get a fix. A few days later it was sorted and I got the car back, it cost me about £1200. I haven't asked whether Skoda could have given them a fix without changing the cluster. Anyway, about two weeks later I got rid of the car in part exchange for something else, not a Skoda!

I tried everything before having to get Skoda to fix it, nobody would touch it as they said they would have to pay for the cluster up front and there was no guarantee that was the problem, and also not many places have the equipment to re programme the keys etc etc.

Good luck!

PS-:I don't know where you are but my car was fixed by the main Skoda garage in Cambridge so if you contact them they should be able to help you!

Edited 21 May21 May by amj714

I am heading to one of my local garages ironically based in Cambridge on Saturday to speak with them. I originally purchased the car from Vindis Cambridge so hoping that they can help. It appears that there is a few issues with the clusters if there are a few early cars having this issue. I have spent months trying to speak to different garages a lot of them have come back and said no fault code has been found so there for they can’t do anything. I went to a dealer yesterday to speak with them and was Basically told to go to We Buy Any Car and deny any knowledge of the fault as no one will want my car with the millage and service history being all mucked up.

The guys at the Skoda service department in Waterbeach (part of Vindis) will remember my car and what they did to fix it. Message me privately if you need my details, I already wanted to get rid of the car because I really didn't like it so had no option but to fix it first.

Thank you, I will let you know if I need them, up to this point the car has been amazing 100000 miles but I am starting to lose faith in the service and customer service side they just do t seem

Bothered at all.

No, it's very frustrating. Let me know if I can help any further, my car was with Vindis over the Easter weekend so only a few weeks ago!

Today I went to the Vindis showroom and asked about this issue. I explained my situation and the salesmen listened and understood and he did mention a cluster but only briefly. After some time we went outside and he was playing with the settings on the car and we found that the millage displays correctly if I have it on Kilometers but displays wrong only when displaying miles, which he said would there for mean a likely software fault. He is going to speak to the service department on Tuesday. It’s going to be interesting to see what they say.

That's interesting as that sounds like my situation after the cluster was changed! Was it the Milton Road showroom you went to, or the service department which is on the Research Park in Waterbeach?

The Milton road show room, it’s very strange they seem very confused. As if the cluster was broken he said the Kilometre would be as well, and the fact that the millage is on the cars main computer really does not make sense. I will let you know what they say on Tuesday.

It's quite encouraging that it's right in kilometres. As mine was like that after they changed the cluster hopefully they can use the fix they got from Skoda that they used when they finally fixed mine!