For some reason the infotainment system started asking for a pin number. I couldn’t remember it and after 3 attempts I got locked out.  Now I get the message no primary user. After trying numerous times to become primary user and following numerous hints on the internet I am no further forward.  Every time I start the car I get an email saying that Skoda Connect services are deactivated as the vehicle is in private mode.  Even though It is actually set to share my position. I contacted Skoda and was told that they have an update to solve the problems if I book the car into the dealer and let them know who the dealer is they will send an update to that dealer to sort out the problem.  I visited the dealer to ask how much this would cost and was told that they would charge an initial Diagnostic charge of £185 plus a charge per hour for doing the update. As they don’t know how long the update would take they couldn’t give me a final cost. I have complained that the cost is extortionate to correct a problem with poorly written software that 100s of people all over the world are complaining about.  I am hoping that the OTA update 0334 might solve the problems but there are conflicting reports on whether you only get the update if the car has a primary user registered. I am currently running version 0332.Any advice please.

Skoda dealers are all mercenaries - extract as much as possible from owners seems to be their main aim………

Try a factory reset of the infotainment & it should prompt you to set up from scratch. It's a PITA though as you'll lose all your setting, including radio stations & stored destinations in the SatNav.

As for the secret solution sent to a dealer, I went through this recently for a different issue & the "fix" didn't work. At least it was covered by warranty. I wouldn't entertain writing the blank cheque being suggested to you.

38 minutes ago, Berisford said:

Skoda dealers are all mercenaries - extract as much as possible from owners seems to be their main aim………

Isn't that also known as 'running a business'?