For some reason the infotainment system started asking for a pin number. I couldn’t remember it and after 3 attempts I got locked out.  Now I get the message no primary user. After trying numerous times to become primary user and following numerous hints on the internet I am no further forward.  Every time I start the car I get an email saying that Skoda Connect services are deactivated as the vehicle is in private mode.  Even though It is actually set to share my position. I contacted Skoda and was told that they have an update to solve the problems if I book the car into the dealer and let them know who the dealer is they will send an update to that dealer to sort out the problem.  I visited the dealer to ask how much this would cost and was told that they would charge an initial Diagnostic charge of £185 plus a charge per hour for doing the update. As they don’t know how long the update would take they couldn’t give me a final cost. I have complained that the cost is extortionate to correct a problem with poorly written software that 100s of people all over the world are complaining about.  I am hoping that the OTA update 0334 might solve the problems but there are conflicting reports on whether you only get the update if the car has a primary user registered. I am currently running version 0332.Any advice please.

Skoda dealers are all mercenaries - extract as much as possible from owners seems to be their main aim………

Try a factory reset of the infotainment & it should prompt you to set up from scratch. It's a PITA though as you'll lose all your setting, including radio stations & stored destinations in the SatNav.

As for the secret solution sent to a dealer, I went through this recently for a different issue & the "fix" didn't work. At least it was covered by warranty. I wouldn't entertain writing the blank cheque being suggested to you.

38 minutes ago, Berisford said:

Skoda dealers are all mercenaries - extract as much as possible from owners seems to be their main aim………

Isn't that also known as 'running a business'?

Thank you for the replies. I have tried doing a factory reset 3 times without success. I have also tried removing the fuses that feed the unit and also the ones that feed the SIM/sos unit without success. I think that it is somehow linked to the account settings. I have tried deleting that account and setting up a new account on the app which appears to go through successfully and I get a welcome message. If I enter those new details in to the unit it just comes up with incorrect password even though the app says that the new password is correct. According to the screen when you delete a user account that existing user get a message to tell them that their account has been cancelled. I have never received any email saying that the account was cancelled, even though the new account that I tried setting up was with a completely different email address.