HELP!!!!!!

i have NTL BB (who by the way offer S*it customer support!). i have 3 computers which connect to the interweb via my cable modem. As you can see i am writing this.... by using the internet (so therefore the internet must work!). the 2 wireless connections work fine. its the hard wired one that stopped working............... the woman at NTL suggested that there is a security issue, (even tho there is no firewall active and the anti-virus is turned off..) can anyone else offer a better (and more probable) solution to my Interweb problems....

thanks Andy:(

Have you tried plugging the network cable into a different socket on the cable modem?

Have you another cable to try?

Can you access the cable modem from the PC, I forget which address to type in offhand, its something like http://192.168.0.1 or similar.

Tried all of these Moose but cannot access the modem or router from the hard wired computor ......but can from the laptops cos there wireless

Open a command prompt, and type "ipconfig /all" in it. Post the results in here, especially the IP address, and the DNS server entries. If there is no entry saying IP Address, but there is one saying "Autoconfiguration IP addres" we'll work out where to go from there.

Open a command prompt, and type "ipconfig /all" in it. Post the results in here, especially the IP address, and the DNS server entries. If there is no entry saying IP Address, but there is one saying "Autoconfiguration IP addres" we'll work out where to go from there.

Bit over my head.............Thanks but I wait till my eldest gets home.I'll post back later.....................Cheers Andy

Nick Results as Requested:-

Physical Address: 00-13-D3-B3-E0-8B

Dhcp enabled: yes

Autoconfig enabeled: Yes

IP address: 192.168.1.100

subnet mask: 255.255.255.0

default gateway: 192.168.1.1

DHCP server: 192.168.1.1

DNS servers: 194.168.8.100

194.168.4.100

Just before we go any further.... i have already tried all the ipconfig commands (eg ipconfig /renew).....

Adam (andys son)

That all looks hunky-dory. You have the correct ntl DNS servers etc. What exactly is the problem - is it restricted to the web, or everything relying on a network connection? For example, try two more things:

Open a web browser and type in a well known URL - such as www.msn.com - what error do you get?

From your command window, try ping www.msn.com and tell me what happens.

We have NTL bb. It is connected to the deck top via a router [cable connected] then we run 3 laptops.[wireless connected] All the laptops can connect to the I/N but the desk top won't connect " Cannot find server" .............:ne_nau:

Did you try the ping test? What was the result?

Probably no help at all, but I kept getting "Cannot find server" on my ISP (not NTL) and it turned out to be because my router had somehow lost my ISP username and password. They told me to type their URL number into my homepage address line and press Go. That brought up a screen asking for my username and password, which I entered, and it seemed to do the trick.

I recall my NTL dialup would tell me it didn't recognise my password sometimes, which made me wonder as you said NTL thought it was something to do with security.

Regards

Mo

Have a check of the firewall settings in the router (there is one in there) as this may have got a funny on and blocked all connection from eth0 (or whatever they call it) which is usually the wired connection.

Obviously do try a different cable and port on the router (although i think you said you ahve done this already). Failing that i'd say port on router could have died.

Only other thing would be to try a working laptop (with the wireless turned off) on a wired connection as this may have died.

The reason i think possibly router config is that you can see the DHCP server that is running on the router (unless you havn't reset windows since the thing died)

Also try pinging the router address (192.168.1.1) which should work.

Have you set up filtered access by MAC address in the router, by any chance? If so you need to ensure that the physical address of the wired machine (00-13-D3-B3-E0-8B) is in the list of permitted addresses. If you had done this and then changed the network card in the machine it would stop working. Just guesses.

You're sure there's no firewall running on the desktop? If it's running XP and windows update, it would have installed SP2 all by itself and enabled the Windows firewall...

yea its got sp2 but i got rid of the firewall...

it actually started throwing me off the web all together (on all the computers) NTL wouldnt help.... so we ditched them. still waiting for my new ISP to connect us.

thanks for all your help Nick! I blame NTL!

cheers again.

Adam

Adam, sorry to here of your problems with NTL, but your problem sounds like it was the router rather than the pc's, especially when you started having issues with the previously working wireless connections. This wont be a problem though as you will need to buy a new adsl router with inbuilt modem as the cablemodem connected one will not work with adsl.

Let us know how you get on.