Marwood's Paintwork Problems (Disaster!)

[Tom_vRS]

Bloody awesome. I wouldn't hesitate to buy a car from Mitchells. An excellent resolution to a problem that should never of existed in the first place!

I bet you're dead chuffed Iain is doing the detail - it will be better then showroom (obviously), but will look stunning and easy to maintain.

All the best Marwood, and well done for dealing with all this in such a professional way.

[exFiesta]

Wow, quite a tale! I hope it all works out, sounds like it should with Iain working his magic.

K

[andy2407]

That's fantastic news Paul.

I've said it before but I'll say it again - well done to both yourself and Mitchells (and now Skoda UK) for the way in which this whole matter has been handled.

I'm glad Iain has been of assistance - I haven't used him myself but he comes well recommended by others - so it seemed worth while putting you in touch with him.

Look forward to seeing the finished results once he has sorted everything for you, and lets hope that will be the end of the matter.

[motr]

Glad to see Skoda did the right and obvious thing really. They don't want an even unhappier customer.

I have to say though mate, you have the patience of a saint.

Lets hope it finally gets the job done and that you get a lifetime of services as compensation You deserve it.

[FinerDetails]

just 7 little words from me:

light

at

the

end

of

the

tunnel

Not saying anything more, I'll let the photos do the talking very soon.

[golfturbo]

Glad your getting there Marwood.

I've bought 8 cars from Mitchells in the last 2 years, they have always been very helpful although I have had to raise a couple of issues Richard has always dealt with them

[Marwood]

Oh yes, I'm made up that we are reaching the end of this. The whole thing hasn't quite ruined the experience of getting my first new car but without everyone's help on here, it could have done. Thank you all again!

My main reservations are that this should not have happened in the firat place and the fact that my paintwork should not have lost so many microns of clear coat at this stage of its life!!

I was starting to think that all my posts would start to become irritating the longer this went on, however I have learned a heck of al ot and I think all this should be compulsive reading for anyone buying any new car, especially if it is a black one!

I am chuffed to little mint balls that one of the best detailers in the country will be working on my car. I have been really impressed with Iain's work....I did check him out carefully before I asked him to do my car.....it would be foolish not to.

In the detailing world Iain seems to be getting the reputation as 'the detailer's detailer'. He is very modest, easy to get on with (treats you like a mate he has known for years), yet is uttlerly confident in his ability. It won't be dead easy for him either as he will have to work really carefully to correct the damage already caused by others with the minimum of further stress to the paintwork. However, I know my car is going to look super stunning and I can't wait.

I will try to do a full write up with pictures when it is done!

Paul.

[skodaw]

That's absolutely brilliant news!, but to be honest I never though the outcome would be any different.

Sorry to keep banging the Mtchells drum, but people are quick enough to moan when things go wrong, and its not very often that people get praise where its due.

Really looking forward to seeing the finished article.

[BobTHEDOG]

DRUM ROLL PLEASE.......

........Richard kindly rang me yesterday evening. Skoda have approved the work to be done by Iain which is excellent news

I can have the work done at home or Richard will free up a 'bay' for the whole day at the dealership if I prefer this or the weather is bad. This is excellent work on the part of Richard the sales manager and I am very grateful to him for the cosiderable time he has clearly had to spend on all this and his speedy action. It is fair to mention that Skoda took the view that, regardless of exact cause of the fault, they wanted me as a customer to be satisfied with my car. This was very pleasing to hear!!!

Iain spoke to me at lenght again yesterday even though he appeared to be involved in some sort of 'equestrian show jumping event' at the time of my call. He has also spent some considerable time on this, over and above the call of duty!

We both thought it would be cool to use the Skoda dealership for the work....for several reasons. anyway It is now just a case of when Iain can fit the vRS into his really hectic schedual. we are looking at a weekday around the end of the month.

Thank you Richard and Skoda for agreeing to what I wanted. And thank you to Iain for working so well with me and the dealership.

Back 'o' the net!

Paul.

JUST BEEN READING THIS ENTIRE THREAD....WAR AND PEACE OR WHAT ! . I do hope things are finally going to be PROPERLY resolved .

The reason I have been so interested is I have just placed an order for a Black Magic vRS from Mitchells in E/PORT. And was really keen to see them finally doing the right thing for you as it's the sort of thing people write Books about...shocking roller coaster ride for you mate, you have my every sympathy (along with every other forum member no doubt !)

Now I think with your expertise you could accompany me to take delivery of my Vehicle in order to ascertain if I have any imperfections in my paintwork !!.... Only joking ...

But you can bet your *rse I will be all over that Car like a quilt .

Hope your reading this Mr Skoda Dealer.................

Bob . North Wales.

[Marwood]

Bob,

Thanks for your post mate!

I wouldn't say I now had any expertise, but I would be quite prepared to have a gander at your lovely new vRS if you wanted me to I can spot them holograms easy peasy in the right light and the same is true with bad swirls.

However, if you inspect your car in the handover area, at the front of the showroon I doubt we would will see much. Direct sunlight or the or a gently 'wafted' hand held halogen light are the best things for showing up the blighters.

Still, I wouldn't mind seeing the look on Richard's face if I showed up!

Sorry Richard.

Anyway, there are shed loads of Skodas supplied by Mitchells that are perfect, so you will be very very unluck to experience what I have had. Mitchells has a very good reputation and were excellent with me when I purchased my car, check my review on the forum!

The date for sorting out my paint by Iain was confirmed by the dealer today so I can now see 'the light at the end of the tunnel'!

Thanks again,

Paul.

[stevenh]

Would that be a Halogen light at the end of the tunnel? :lol:

[Marwood]

.....or strong direct sunlight!

[Marwood]

Sorry about the double post, putting this thread on page one again, but something came back to me today, and I can't think why I haven't mentioned it before! :confused:

After Kennedy was assassinated the Warren Comission made a right dog's breakfast of the whole thing, leaving the way open for countless conspiracy theories to run rife through the whole thing. Was there a 'smoking gun' on the Grassy Knol?

About two weeks after I picked up my vRS, I noticed a mark, about 3 inches long running along the edge of the bonet; visible through the front screen when driving. I remember remarking to SWMBO that I hoped it wasn't a mark left by the car being washed at the dealership with the wipers moved away and out from the windscreen. I remembered reading on here that if you do this and accidently knock the wipers 'on' from going into the cockpit at some point the wipers will graze the edge of your bonet, removing paint.

One Sunday morning, two weeks after pick up, I pulled into the Halfrauds car park in St. Helens and checked. I was delighted to find that the paint was fine and that it was only a thin white line of polish that had been left behind.

A thin white line of polish.........this is what came back to me today as I drove to Sealand in Chester.

Who did polish my car and when was it done? :(

This is the smoking gun. The 'official enquiry' stated that new cars are not polished at the dealers. Independant and very reliable testemony confirmed this when I asked. Cars are steamed, then washed, that's it.

But surely this would remove any polish Skoda had applied at the factory, the official cause of the original hologram mark........and a guy who worked for Ford told me they did polish new cars at the dealership, which was interesting. A magic bullet theory?

So if Oswald didn't do the polishing, who did?

Oliver Stone, if he were a car detailer could have a field day with this.

I wonder?

Paul.

Incidently, the Kennedy case is a 'Case Closed'. Oswald did it, no question. I researched this to death. I used to think it was a conspiracy, but sadly, it really isn't!

[dstev2000]

Thats odd that a brand spanking new car would be polished :confused:

I gave the vRS a thorough inspection in (albit very brief) sunlight on Friday and could spot no evidence of any polish being used, there would have definitely been signs left behind if they did. The dealer said it was washed and "shammied " and thats about it.

Why the hell did yours get polished and consequently ****ed up ?

[Marwood]

Don't think I'll every know and I suppose it is better to look at the positives at this stage rather than go over well trodden ground

dstev2000, I hope you really enjoy your car. I am sure it will be great!

Thanks,

Paul

[skodaw]

That's odd -- when I collected my Race blue vRS from Mitchells - it had DEFINATELY been polished - I know, I had to spend a couple of hours getting the residue from aound the badges and various other areas.

That said it is perfectly normal for a new car to be "Polished" by that I mean application by hand of products usually similar to AG SRP - albeit trade versions, done purely to ensure all traces of techy finger prints and the like are gone -- every dealership I've worked in for the last twenty years has done this.

When they said your car wasnt polished - I think they mean by any machine polisher or using any compounds to remove marks.

[Dodgy]

Pretty sure my car had been polished at Mitchells, too. But mine had been sat in the showroom picking up boiled sweets from Marwood's kids

Dave.

[Marwood]

That's odd -- when I collected my Race blue vRS from Mitchells - it had DEFINATELY been polished - I know, I had to spend a couple of hours getting the residue from aound the badges and various other areas.

That said it is perfectly normal for a new car to be "Polished" by that I mean application by hand of products usually similar to AG SRP - albeit trade versions, done purely to ensure all traces of techy finger prints and the like are gone -- every dealership I've worked in for the last twenty years has done this.

When they said your car wasnt polished - I think they mean by any machine polisher or using any compounds to remove marks.

Dave you are right. There is a clear distinction to be made between hand polishing and machine polishing. In the context of my problem it is a vital one. My original hologram marks were caused by a machine, and as you correctly state, Mitchells were certain they don't use a machine on new cars.

I am grateful to you for this post, as I needed reminding too!

Steve,

My son wants to reassure you that his boiled sweet collection never touched your lovely race blue paintwork. However, I did see him with a selection of '3M 5 inch buffing pads' and a bottle of 'T Cut' in his sticky paws shortly after our inspection of you car.

Paul.

[BobTHEDOG]

Bob,

Thanks for your post mate!

I wouldn't say I now had any expertise, but I would be quite prepared to have a gander at your lovely new vRS if you wanted me to I can spot them holograms easy peasy in the right light and the same is true with bad swirls.

However, if you inspect your car in the handover area, at the front of the showroon I doubt we would will see much. Direct sunlight or the or a gently 'wafted' hand held halogen light are the best things for showing up the blighters.

Still, I wouldn't mind seeing the look on Richard's face if I showed up!

Sorry Richard.

Anyway, there are shed loads of Skodas supplied by Mitchells that are perfect, so you will be very very unluck to experience what I have had. Mitchells has a very good reputation and were excellent with me when I purchased my car, check my review on the forum!

The date for sorting out my paint by Iain was confirmed by the dealer today so I can now see 'the light at the end of the tunnel'!

Thanks again,

Paul.

Hi Paul,

I sent you a Private message RE- your problems, did you get it ?

Regards,

Bob.

[Wardy]

Just catching up on this again, Briskoda's favourite soap opera :P

Glad that the end's in sight Paul. All I know is I'm jolly well coming to see this car in the flesh when it's all done and dusted!

Steve