New vRS was a respray from the factory!

[gatsbys]

Has anyone else had this? My 2011 vRS kept blowing number plate bulbs for some time now. Eventually I realised why....the opening where the number plate lights are were rusty so there was poor earthing. I took it to the dealers where he had informed me the car was resprayed. He said it had over 250 microns of paint when it should have had between 80-125 microns. I was shocked that he would even suggest it was resprayed. Anyway, they agreed to make good the surrounds and respray the affected area as well as fill it with waxoil to prevent the rust coming back. When I picked it up the guy at the bodyshop said it was definitely resprayed and that it had two lots of primer, base coat and top coat which confirms that the car was sprayed twice before I took delivery of it. I asked to see if there was any record of any damage before it left the factory and they couldn't say.

I feel done by because I bought the car as a new car and in good faith....I didn't even let them wash it before I picked it up when it was new as I wanted to clay it down and not use a sponge or leather on it to avoid swirls in the paintwork and now I find out that the car has two coats of paint! I am waiting to hear back from customer services but it's difficult proving I didn't have the car resprayed at some point (which I didn't). I reckon they bumped it in the factory and then sprayed the whole car so probably used the same batch of paint...is there any way anyone can check this?

Edited 1 July, 2015 by gatsbys

[dunc69]

Probably dinged by the muppets who drive it onto & off the boat from Europe to Grimsby.

Mine has an odd chalky texture in the paintwork on the rear near side - only seen when very clean. Again bought from new. Expect it was damaged in transit too.

[dave_l]

Why are you worried, if you've never noticed it and they fixed it under warranty........what's the issue?

[blackspaven]

Might not be anything to do with the factory. Picked my car up in 2008 but had a delay and had to wait as VAG had to check ALL their cars after this happened...

http://news.bbc.co.uk/1/hi/business/7477849.stm

 

Quite a few Lambos totaled apparently. Not sure if mine was affected or not, but nothing I could do about it so just accepted it as one of those things and never had an issue or reason to worry since.

[m0bov]

I found out my alloys had been re powered coated when chunks started coming off. I brought it new and they would'nt cover it.

[Jigger72]

But surely two coats of paint is better than one

[m0bov]

Not if its rusting!

[Ant FR]

common, you know how many cars are damaged at the docks, seen an car rolled by a dockside worker. 

 

 

i remember many years ago, new punto came in for PDI, customer pick up at lunchtime.  Rattle test first thing in morning to check it over, driver ended up scraping wing down a wall.  Luckily matching car on used lot, swapped wings, polished and customer never knew........lol

 

You'd be surprised what really happens at garages.

[Titanium_Man]

You wouldn't believe what happens to some brand new cars before they are registered, delivered and then sold.

My dayjob is investigating and dealing with damage claims on vehicles we have delivered or exported and I have seen some in a right mess. All professionally repaired prior to sale, but has made me think twice about buying a brand new car....

[pip_vrs]

My friend works at immingham/grimsby docks doing spraying.

He says he's done a full respray hundreds of times on brand new cars with zero miles on the clock.

[blackspaven]

Read somewhere that there's reckoned to be something like 1 in every 3 or 4 cars which suffer damaged panels of whatnot in transit from factories.

[Titanium_Man]

Read somewhere that there's reckoned to be something like 1 in every 3 or 4 cars which suffer damaged panels of whatnot in transit from factories.

I can't honestly see it being that high. We run at (normally) less than 1% of vehicles delivered by road get damaged.

[Tall-Pete]

I work for a company that actually ships cars from many makers and all over the world. I'm quite confident in saying that damage rates are generally low in our company. If they were any where near as high as 1% I'd be very surprised.

Having said that if there is a damage most are treated in exactly the same way they would be by an insurance company, if you only need to spay a panel that's all you do.

In this case a full strip to shell and respray would seem uneconomic to me. More likely they'd right it off. If it's got two coats inside and out then I'd guess it was resprayed before leaving the factory.

[gatsbys]

Yeah....it's paint is thick on all the panels so I think it was sprayed before leaving the factory. Don't get me wrong, after I've washed it, I get people commenting on how well it shines.  In one way it's got extra protection, but I wasn't happy that the two openings were rusty....you just don't see rust on most cars nowadays-especially a 60 plate!

[Kerans]

It's pure speculation to wonder about the reasons for a full respray - maybe the first coats had something wrong with them, rather than there being any damage?

 

Tailgate rusting is reasonably common on the Octavia so don't panic too much. You're covered for corrosion from factory perforation faults to the body until 2021.

[m0bov]

 You're covered for corrosion from factory perforation faults to the body until 2021.

But not if its had a respray! The dealer will claim accident damage.

[Ootohere]

You can easily get a Paint Condition Report from a Professional, and it will clearly be able to identify the Factory Finish and any further 

non standard applications.

You have your first Body Shop to have their Report, and if Skoda UK are not going to have an Expert inspect your car,

& resolve any issue, just Commission and Independent Experts Report and inform Skoda UK you will be Invoicing them for any Expenses 

if your Suspicions prove correct.

 

CAB will assist.

[giggs]

Here's my case...

 

http://www.briskoda.net/forums/topic/312465-octavia-vrs-candy-white-paint-thickness/

 

Cheers

Giggs

[gatsbys]

• They just sent me an email stating because they didn't have a record of any spraying and assume that it must have been sprayed by a non authorised company so they are not going to give any goodwill gesture....but as m0bov says, they might reject any claim should any further rust appear. I've asked customer services to confirm that my car is indeed covered until it's 10 years old or whether it's now not covered....if it's the later then I will need to find a paint specialist who can confirm that it was sprayed before being put together and shipped over....anyone know of one? 

[giggs]

Well it seems like we should bring a paint thickness gauge when picking a brand new car from a dealer...

[Defenderben]

This is apparently such a common thing. Been told many a time that so many cars are painted somewhere.

I have just had a successful warranty claim on my brand new Fiesta ST and it goes in on Monday the rear bumper is a totally different colour from new!

I was at another dealers trying to get a mechanical issue diagnosed and the mechanic looked around my car and said I see the bumper has been resprayed! I said funny that, as I've argued that 1day after picking the car up and it has just been accepted as a warranty repair, I asked is it that common and he said, So common you would not beleive.

[gatsbys]

Well folks, I've attached customer services response.....when I asked if they can do something since the car was resprayed in the factory

 

"Further to our telephone conversation in relation to the paint
work on your vehicle, I can confirm that we have been unable to
confirm any
previous repairs".

"Following my investigation, I can confirm that we are
unable to offer a goodwill gesture. I understand this may be
disappointing,
however, as there is no record of a repair, we cannot fully address any issues
with the repairing party. We also
cannot confirm whether this would have been
an authorised ŠKODA repairer. I can confirm I have checked all ŠKODA systems
and
also with the selling retailer".

"I appreciate this was not the outcome
you were looking for; however, I hope you can understand the reason this
decision has been
made on your case. Please find my contact details below
should you wish to discuss this".

I then asked if this affects the warranty.........
 

"I can confirm that your
vehicle is still covered for the full duration of the Anti-Perforation Warranty;
however, if you have
any further issues in relation to the bodywork which are
deemed to be a consequence of the respray, it will not be covered".

I
understand that you may be disappointed with the outcome of this case and would
like to take this opportunity to apologise for
this. Please find my contact
details below".

So....basically they are saying that my car's bodywork and anything to do with the paint is NOT covered. Does anybody know of a paint specialist or consultant where he would be able to confirm that the paint below the surface is in fact the same as the top paint -in other words it's from the same batch of paint or if there is another way to prove it was sprayed before I took delivery. The paint looks good but I don't like the way they won't cover it should anything start going wrong....and that they are basically calling me a liar!!!! Maybe I should try to contact Watchdog and see if they are interested in taking my case up?
 

[m0bov]

10sec google session found this:

http://www.forensicresources.co.uk/forensic-paint-analysis.php