Daniel from Adrian Flux Insurance Services

Well to add a bit of balance to this, I've been with Adrian Flux for 2 years now. The first quote I received from them on the Mondeo undercut the next best quote by some £250 with a lower excess, and more cover so was a no-brainer. When I switched to the Panda, I found a lower quote on the internet and AF spoke to their underwriters and beat the quote, as well as waiving the £25 admin fee.

Staff I've spoken to have all been friendly, polite and knowledgable and I've been pretty happy with the service I've received

However, I'm a fussy bugger and have a couple of gripes Previous insurers have not had an admin fee and have just sent out updated paperwork FOC. Maybe they were bigger companies and could absorb the cost more easily. My other complaint is that there are numerous hoops to jump through to add named drivers to the policy. Previous insurers were happy to add people immediately based on me supplying their details over the phone whereas when I tried to add two people to my policy I was required to supply copies of their driving licences (both parts!) in addition to a few other bits of paperwork within 10 days. Sounds fairly reasonable but unfortunately the two named drivers live 50 and 500 miles away and one of the copies got lost in the postal system. On day 8 of the 10 I received a threatening letter telling me that the information I'd asked to provide had not been received and therefore my insurance policy would be rendered null and void if they did not receive it in the next two days :eek: Now I can understand that being the case if I'd altered anything relating to me or the car but surely common sense should prevail and just revert the policy back to what it was without the additional named drivers?

Unfortunately being able to add/remove named drivers at short notice with minimal cost/fuss is important to me now and so I may be forced to look elsewhere come renewal time....

Chris

Thanks for the feedback i'll pass this on to the service manager see if she can prepare something for here to explain why it is needed from the insurers if that would be useful on here?

we're constantly looking at ways to improve our service.

Dan.