Small amount, it was all over the place and i have never ever smelled grease before that smells of chip fat...

I have followed this thread with interest. Glad you got your car working again Jon

The one thing I have learnt from this thread is to use trusted tuners with previous feedback from forum members.

I don't know if CT are at fault or not but Gary you have put me off your company, if your the owner and that is your attitude then I dread to think the attitude of your staff :rotz:

Have you ever appeared on Rogue Traders

No not rogue traders, just crimewatch, we got caught stealing peoples ECU's and throwing them in the canal...

"obviousley we are being portrayed as being mad enough to do things like this"

Edited 6 May, 200917 yr by GaryCT

No not rogue traders, just crimewatch, we got caught stealing peoples ECU's and throwing them in the canal...

This has been one of the most interesting threads for a while now. People's emotions seem to have run away with them, including that of Custom Tuning.

I guess not all people who run businesses have the basic skills when it comes to customer service. Allowing this to turn into a Jeremy Kyle style slanging match has been entertaining, but ultimately embarrasing for the 'professionals' involved.

It will make good reading for anyone considering a budget remap and flag up a few things to consider.

Glad the car runs well now.

No update on the broken ECU as yet (need to speak to Chris at ECU Evolutions today...)

What I can say though, is that I drove the car back from Cardiff to Southampton yesterday, and after a 300 mile round trip (up there is my mum's remapped Leon Cupra, then back in my freshly remapped Octy); it was soooooooo much smoother to drive that I went out for a spin around the lanes after I got home.

Thank you ECU evolutions, for a TOP CLASS remap. Much smoother, and more torquey, than the previous remap.

***AND THAT'S A FACT***

not a bad map is it. try to put this behind you now and enjoy!

Makes for interesting reading, is certainly getting around the forums.

Makes for interesting reading, is certainly getting around the forums.

Welcome to SeatCupra.net, might we tempt you over to the green side?

GaryCT - I really can't believe your attitude towards a customer of your company.

Can't you work out that assisting a customer to attain why they had problems this would have cost less than the time you've wasted on here, never mind the bad PR?

If you're so confident in your side of the story, rather than posting it up here why don't you see him in court?

That way it gets publicly put on record how wronged you were, if indeed you were wronged.

Of course if you were not wronged then you get publicly put on record as not being wronged, taking your customers to court, the legality of your software gets clarified and your sources and methods made public. If you did take a case and lose then hopefully you would be landed with a suitable costs settlement.

jonnycatbiscuit - I know a very good barrister who I am sure would be willing to come to an understanding should anything silly come from the company that just have to have the last word

Of course if they do take that route don't forget to counter-claim

GaryCT - I really can't believe your attitude towards a customer of your company.

Can't you work out that assisting a customer to attain why they had problems this would have cost less than the time you've wasted on here, never mind the bad PR?

If you're so confident in your side of the story, rather than posting it up here why don't you see him in court?

That way it gets publicly put on record how wronged you were, if indeed you were wronged.

Of course if you were not wronged then you get publicly put on record as not being wronged, taking your customers to court, the legality of your software gets clarified and your sources and methods made public. If you did take a case and lose then hopefully you would be landed with a suitable costs settlement.

jonnycatbiscuit - I know a very good barrister who I am sure would be willing to come to an understanding should anything silly come from the company that just have to have the last word

Of course if they do take that route don't forget to counter-claim

It doesn't matter what we say or do, in the eyes of people like you who make silly posts its obvious we are to blame, what sort of statement is "If you did take a case and lose then hopefully you would be landed with a suitable costs settlement."

Why hopefully? have i done something wrong to you?

Why put a post if you can't put a sensible post that is useful, again just another person wanting to stick the boot in about something they haven't got a clue about, have you even read the entire thread?.

Could the next person please come forward and put another equally daft post.

Thanks.

Gary..

Could the next person please come forward and put another equally daft post.

Thanks.

Gary..

You will more than likely do that yourself.

You will more than likely do that yourself.

It doesn't matter what we say or do, in the eyes of people like you who make silly posts its obvious we are to blame, what sort of statement is "If you did take a case and lose then hopefully you would be landed with a suitable costs settlement."

Why hopefully? have i done something wrong to you?

Why put a post if you can't put a sensible post that is useful, again just another person wanting to stick the boot in about something they haven't got a clue about, have you even read the entire thread?.

Could the next person please come forward and put another equally daft post.

Thanks.

Gary..

Hopefully because if somebody takes a matter to court that you can't substantiate, knowing this before they go, then you are wasting both the other parties money and public money, which I would hope would be claimed back. Simple really and no need to think it's a personal attack.

I'm not sticking the boot in, and to be fair if anyone is doing that it's yourself with your aggressive posts.

You're amendment that your company is the aggrieved party. If you're so sure of this and so sure everything is above board, then put your money where your mouth is and put it all in the hands of independent parties. Failing that you know your other option

If you read my first post to this thread you'll see I spent a lot of time reading the whole thread from start to finish. Since I do flash programming and embedded software on a regular basis I made comments about the picture of programmers being inconsistent with the claimed method of programming and in light of your reply to others on this thread I posted another comment.

You see here you claim you take the items appart to reprogram them.

Ok moderator, i understand and will leave it at that for now, can i just answer shark 90's last post, yes we did open the ECU as we do with all flash chips, we find that powering up the ECU gets us more hassle than just removing the flash chip and programming it, the amount of people that ring up getting worried because engine management lights have come on because of the powering up on the bench so its just easier to whip the chip off and flash it, it stops the faults from the sensors that are not connected, we also do not tell lies about anything and honestly do care about our customers and really do like them to be happy but we are not machines and will not tolerate abusive emails from anyone, we do have feelings and obviously will retaliate with non help to abusive emails, please find attached a picture of todays newspaper with our business card and a picture of our 3 main programmers, just so that you know we don't use gallettos or any other such cheap rubbish programmers.

Thanks

Gary

Now to do this without powering the device means no JTAG etc, which means it s de solder an IC, which I'd guess is a BGA which can be a bugger to get off and back on.

The devices you show in the same picture all have serial ports on them, but I don't see any chip plug in interfaces:

As such I'd say that looks pretty inconsistent and so taking a view based on what is in front of me.

An aside, but what is the MPC6xx BDM/JTAG box for as from my recollection cars don't run Linux/Windows etc and the real time boxes are usually specialised for OS etc rather then generic.

EDIT: Actually it says ODBII on it, so it looks like it's purely an interface to the ODBII interface on the car/ECU.

It appears that you're unwilling to provide evidence that the claims made against your company are untrue and the OP appears to be in the process of gathering evidence to support his side of things. Now call me a cynic if you will, but this is a civil matter and from my understanding they are usually taken on balance of probability.

Probability seems to dictate to myself, and I would think many of the others reading this thread that the OP's take on things is more believable than your own. At this point I think most people are intelligent enough to draw their own conclusions and decide whether they wish to give their business to a company such as your own

Edited 6 May, 200917 yr by cheezemonkhai
Add a comment inline

I'll never use your company and would actually go out of my way to tell people not to. I got all this info from the comfort of my living room whilst surfing the net, allowing you to show custom tuning's "true colours". I don't care if the OP deliberately stamped up and down on the ECU before installing it. You've missed the point completely.

Yeah I agree. This is down right silly what the chap has done Had his first post been along the lines of "sorry I dont think its our fault but we'll help" everybody would've been happy.

I remember reading a poll about customer service. The most customer satisfaction was achieved from situations just like this. Something went wrong, the business took charge and rectified the problem and the customer was happy. Well, I guess in this case the customer was not very happy.

I would imagine any good will built up over 8 years (if any) has been irrecoverably lost.

Would suggest a re-branding of the company, new equipment that can flash ECU's without taking a drill to them and a new location. Oh and new management as well.

If that's harsh, it's just a reflection on the facts as laid out in this post.

I'll never use your company and would actually go out of my way to tell people not to. I got all this info from the comfort of my living room whilst surfing the net, allowing you to show custom tuning's "true colours". I don't care if the OP deliberately stamped up and down on the ECU before installing it. You've missed the point completely.

But I didn't...:eek:

I even made a point of disconnecting the battery so I wouldn't risk damaging anything...

And I still don't think I was accusatory or threatening in my first email... I put a lot of people out becuase my car broke down... my parents (who are both in their 70s) had to travel from Milford Haven to Cardiff, and then get a coach back; to LOAN me my mum's car until mine was fixed; my parents in law had to put my family up for an extra 4 days until I got my mum's car; I had to take a day off work because I couldn't get back in time; then yesterday I had to drive back to Cardiff again, and my dad (who is still in his 70s) had to make another trip to Cardiff on the coach to collect my mum's car (and he cancelled several private medicals to make the journey)

So I think I've actually been very calm about the whole thing.

Could the next person please come forward and put another equally daft post.

Thanks.

Gary..

My pleasure…

:rofl:

In my honest opinion i think that you damaged your own ECU, i think the chances are that you tried putting the plugs in the ECU with the battery connected and probably caused static to damage it

static would not have caused this!

Edited 6 May, 200917 yr by RobClubley
Fixed quote

static would not have caused this!

As someone who studied electronics and computer hardware for 3 years at uni and has worked on sensitive computer hardware for the last 15 years I have to concur with this.

The ECU is a boxed unit with a plastic plug on the end of it. IMHO to cause static damage you would have to open it up and come into contact with the circuit board without earthing yourself properly using a wrist strap connected to a ground first. BTW this is just a possible way static damage can occur to chips, I'm NOT saying this is what happened to the OPs ECU.

As the OP said he disconnected the battery first it is very unlikely that the ECU got damaged during the disconnection process.

As for the posts from Gary CT, Gary you have dug a huge hole for yourself and my advice is for you to stop digging and grin and bear it until the OP posts the report from ECU evolutions and then post a carefully considered reply, you may then be able to recover something from the situation.

static would not have caused this!

Putting the plugs in with the battery there also wouldn't have caused static damage, but a voltage/current surge and would have burnt out components rather than causing a random checksum error in the memory inside the CPU.

The RAM is in the processor and will have a good number of smoothing caps in it's power supply. What the poster you replied to suggests would have caused these to blow before causing CPU damage IMHO.

JCB, any news from ECU Evo yet? Are you enjoying the new map? or really enjoying the new map?

Really interesting reading,what some people do not realise is that the word spreads fast in forums such as this...not to mention the whole internet.....sometimes it does not matter if you are right or wrong,the damage is aleady done.....this is the most entertaining thread i have read in a long time.

Well its been over 3 weeks now and we are still waiting for the report from ECU Evolution stating the facts about JCB's ECU failure. We have had everybody else's opinion but sadly not the one that states that our remap caused the ECU to fail. Any update yet JCB...???