me to please:thumbup:

The whole "undetectable" thing does my head in.

Better than NoNails - PM please

Well obviously we are going to be more than interested in the report and i think it only fair that you post it on the forum. You were very quick to blame us for your ECU failure so its only right that you should post your proof stating that custom tuning are at fault and responsible for causing your ECU to fail.

Well obviously we are going to be more than interested in the report and i think it only fair that you post it on the forum. You were very quick to blame us for your ECU failure so its only right that you should post your proof stating that custom tuning are at fault and responsible for causing your ECU to fail.

I'm sure you would, but I think the lawyers would be interested in keeping the report private for now don't you.

Still I'm sure the OP knows all about evidence what with his Job and that.

Nice to see you completely ignored the equipment points raised.

This leaves me of the opinion that I can only assume a knowledge of buzz words and a lack of either will or ability to clarify whether you use ODB or take chip out and how you programme them correctly.

If you use the equipment you have then there is no need to take a chip out and if you take the chip out there is no use for the equipment you have shown.

An answer either way would be great.

Hook me up on the mass PM too - could do with something to read at work!

This is software that allows you to tweak values for the ECU, that's great and all but you still need to:

a) know what you're doing

have a way to get the output of this onto the removed ECU chip.

It was interesting actually as ECM Titanium has a huge number of hits, but they are nearly all torrents etc

How would we possibly have programmed the flash chip without a programmer???:confused: Not that it makes any difference but we use the Batronix BX40. Yes your right cheezemonkhai we would spend £12,000 on programmers and then go download cracked software which actually only runs from a dongle !!! If you dont know what your taliking about keep your thoughts to yourself

How would we possibly have programmed the flash chip without a programmer???:confused: Not that it makes any difference but we use the Batronix BX40. Yes your right cheezemonkhai we would spend £12,000 on programmers

Eh.. the batronix only cost $300

http://www.progshop.com/shop/programmer/BX40/index.html

Eh.. the batronix only cost $300

Eprom Programmer - BX40 Bagero

And your point is...???? Would it be better if it cost more money ?? done a better job maybe ?? I dont understand your comment, please elaborate....

Edited 14 May, 200917 yr by GaryCT

How would we possibly have programmed the flash chip without a programmer???:confused: Not that it makes any difference but we use the Batronix BX40. Yes your right cheezemonkhai we would spend £12,000 on programmers and then go download cracked software which actually only runs from a dongle !!! If you dont know what your taliking about keep your thoughts to yourself

You'd be well kept to follow your own advice there as, unlike the impression I get from your posts, I actually do know what I'm talking about as I work on embedded software a good amount as part of my job. All an ECU is is an embedded controller running embedded systems.

I didn't say you ran cracked software, what I said was that all the tools you've listed don't work for chips that have been removed as they are all ODB programmers, hence you either didn't take the chip out as stated, or you didn't use those devices to programme it.

Interesting price you have there too, as £12k doesn't really buy all that much in terms of dedicated programmers, software and the usually required first years support contracts IME.

Also here is a list of supported chips by the programmer you mention above:

http://www.progshop.com/pdf/BX40DeviceList.pdf

I'm sure somebody with an ECU can read a chip number and see if it is on there.

Obviously I won't even go down the path of mentioning that poor soldering can change the contents of a chip.

So now you've said you use that, why on earth were all the other buzzword devices brought into the discussion in the first place as they are of no use if you use the device you've just stated?

Edited 14 May, 200917 yr by cheezemonkhai

The other devices were pictured and posted because somebody said we used chinese cloned tools or words to that effect, we never said we had programmed the ECU with any of the pictured programmers.

Edited 14 May, 200917 yr by GaryCT

IMHO and I'll stress that it is MHO, it was pretty well inferred by your post number 76 here:

http://briskoda.net/octavia-i/ecu-broken/143820/4/#post1687535

Either way, why could you have not tried to calm the stranded customer down and at least help him diagnose the problem rather than leaving him to take it to the third party.

Ignoring everything else, even if you had made a mess of the ECU (i'm not going to comment either way in this post), if you had helped the OP to find the problem then the damage to your companies reputation would IMHO be much less than refusing to help even if it was not your campaniles fault.

The OP has his view, you have yours and it's just a shame that this one is probably going to end in an obvious place to get a third party to decide at tax payers expense rather than a company providing service and what is known as the customer is always right.

You accept they are right then work out the problem and only tell them they are not when you have proof.

I mean you claim a statisfaction guarantee and state your company will put the original software on as many times as needed FOC. Could you not just have done that and refunded the OP. I mean how much are postage costs and 3 hours (according to your website) of time, vs the damage now done to your reputation by this posturing?

Edited 14 May, 200917 yr by cheezemonkhai

"If you can't dazzle them with your brilliance, baffle them with your BS".

That is not a maxim for successful business. And you won't win a discussion using BS with this lot - they all know their facts and if not - how to find them and interpret them.

A chance to placate a single justifiably unhappy customer and to do what is right was turned into the worst possible business nightmare.

"If you can't dazzle them with your brilliance, baffle them with your BS".

That is not a maxim for successful business. And you won't win a discussion using BS with this lot - they all know their facts and if not - how to find them and interpret them.

A chance to placate a single justifiably unhappy customer and to do what is right was turned into the worst possible business nightmare.

And what BS am i trying to baffle people with Basil :confused: Please explain

:+1: for the pm

I have the report from ECU evolutions, and it does blame poor programming, but I'm not going into details here just yet for legal reasons...

I will PM anyone who is interested...

Count me in please as have been considering remap

Cheers

:+1: Count me for a PM. I've been watching this closely and would like to know the outcome of the investigation. The thread is up to nearly 6500 views. This in my opinion is a hell of a lot of lost business. If Brisky has this may views, and other forums have similar threads regarding the same company who knows how many potential customers are lost.

:+1: Count me for a PM. I've been watching this closely and would like to know the outcome of the investigation. The thread is up to nearly 6500 views. This in my opinion is a hell of a lot of lost business. If Brisky has this may views, and other forums have similar threads regarding the same company who knows how many potential customers are lost.

Despite this thread we have seen absolutely no change in the ammount of business we are getting, we are as busy as ever. I think this is because people looking in on this thread can see that all we have here is unsubstantiated claims of wrongdoing. Unless you can show us any different JCB....???? Add me to the P.M list

And what BS am i trying to baffle people with Basil :confused: Please explain

As you wish:-

re-read the thread carefully - see how many illogical/non-factual argumentative points you have tried to make - you simply don't stop trying to argue. As further evidenced by your quote above.

After you took the step of denial of any responsibility when a paid-up customer complained that they were stranded it all went downhill afterwards quite rapidly.

Continuing to argue that you were right all along, on all points raised, both customer service-related and technical, posted on a public thread simply staggers belief.

Obviously you have a very low opinion of the intelligence of the average customer, and an excessively high opinion of your own.

We all look forward to the outcome of any possible future legal action - based on the numbers of views of this thread, it will be interesting to see the outcome of any court decision to say the least.

If you imagine that you will come out of this with any reputation intact, then you really are not in touch with reality.

If by now you feel even slightly bad, then you can just begin to imagine how our mate JCB must have felt when his car essentially dropped dead, leaving him stranded and then hearing that you were fine to have taken his money and deny any responsibility whatsoever.

Even if you had no hand at all in the car stopping, some understanding of his upset and some attempt at helping him out might have resulted in several new customers being referred.

Now, after all this mess, I may be wrong (feel free to argue again) but somehow I doubt many new customers will be beating a path to your door.

If I'm wrong on all the points above, please feel free to argue further. You could always search out the weakest one and hammer away at it, or ask me to explain further, to try to get something you could argue with, or go down to the level of a personal attack.

None of these options would be wise, or necessary, had you done the right thing from the start.

Unless you can show us any different JCB....???? Add me to the P.M list

Your full report will be in the post shortly Gary...

I love this thread:D its stopping me watching season 3 of the wire!!!

As you wish:-

re-read the thread carefully - see how many illogical/non-factual argumentative points you have tried to make - you simply don't stop trying to argue. As further evidenced by your quote above.

After you took the step of denial of any responsibility when a paid-up customer complained that they were stranded it all went downhill afterwards quite rapidly.

Continuing to argue that you were right all along, on all points raised, both customer service-related and technical, posted on a public thread simply staggers belief.

Obviously you have a very low opinion of the intelligence of the average customer, and an excessively high opinion of your own.

We all look forward to the outcome of any possible future legal action - based on the numbers of views of this thread, it will be interesting to see the outcome of any court decision to say the least.

If you imagine that you will come out of this with any reputation intact, then you really are not in touch with reality.

If by now you feel even slightly bad, then you can just begin to imagine how our mate JCB must have felt when his car essentially dropped dead, leaving him stranded and then hearing that you were fine to have taken his money and deny any responsibility whatsoever.

Even if you had no hand at all in the car stopping, some understanding of his upset and some attempt at helping him out might have resulted in several new customers being referred.

Now, after all this mess, I may be wrong (feel free to argue again) but somehow I doubt many new customers will be beating a path to your door.

If I'm wrong on all the points above, please feel free to argue further. You could always search out the weakest one and hammer away at it, or ask me to explain further, to try to get something you could argue with, or go down to the level of a personal attack.

None of these options would be wise, or necessary, had you done the right thing from the start.

There you go you see basil "OUR MATE" of course we are to blame, he's your mate and right or wrong you will stand by him whatever the facts may be, just as i would.

Im dreadfully sorry for trying to stand my corner basil, maybe i should just bow to public pressure just because you say that i should...???

Who are you to say that i have a low opinion of customers intelligence, strangely enough it doesnt mention in your profile that you are a mind reader but if you are please forgive me

so if it turns out it was something that ct has done wrong will you apolagise to the op and see him right ??

and will you be running a group buy in the near future ( discounted aswell lol)

Just a quick one about the PM's. Surely sending the report out in PM's is pretty much the same as posting it on here? I would strongly advise against sending it out until you have taken any/all legal action that you plan to take. (Sorry all).

Can you put me down for a copy please?