Suspension / Steering issue

[Neily03]

That's a good question, but I had no wish to give them the upper hand.

Sounds like they've already got it. Call them and tell them you'll no longer pay for it and you're going to speak to the financial ombudsman.

[andyvee]

If it is on finance just deal with the finance company. Tell them to deal with VW.

 

Ask them to freeze all payments and interest (if there is any) until this is sorted out, and provide you with an alternative means of transport as you refuse to drive a car that has officially been classed as dangerous.

[Leonblue]

That's a good question, but I had no wish to give them the upper han

 

Sounds like they've already got it. Call them and tell them you'll no longer pay for it and you're going to speak to the financial ombudsman.

 

Not exactly, if I had stopped paying they would've towed the car away and cocked up my credit rating etc. As it happens the reason they have a report is because the financial ombudsman forced their arm to pay for another inspection. 

[Leonblue]

If it is on finance just deal with the finance company. Tell them to deal with VW.

 

Ask them to freeze all payments and interest (if there is any) until this is sorted out, and provide you with an alternative means of transport as you refuse to drive a car that has officially been classed as dangerous.

It's being sorted as we speak, i'm just annoyed that it's taking so long, whilst the car i'm left with is still a pile of c**p!  

[Leonblue]

My point is that they are in no rush to remove a defective car from the road.

[Leonblue]

At last, the end is nigh. The car will be collected next week and it looks like it's going straight to auction, says a lot! I am getting ready to write my review on the dealers involved.

[neiln]

:clap:

you have more patience i. I'm so oooo looking forward to the dirty details! Its been more entertaining than breaking bad!

[DM1980]

At last, the end is nigh. The car will be collected next week and it looks like it's going straight to auction, says a lot! I am getting ready to write my review on the dealers involved.

Glad to hear it's finally going. Been following the thread since the beginning. Sounds like you've had an absolute nightmare. You might want to publish the reg number once you've got rid so that any potential Octavia owners can steer clear of this lemon.

[Leonblue]

Glad to hear it's finally going. Been following the thread since the beginning. Sounds like you've had an absolute nightmare. You might want to publish the reg number once you've got rid so that any potential Octavia owners can steer clear of this lemon.

Cheers, what's annoyed me more is that I was willing to discuss buying a replacement car from the same dealer, I called in at the weekend and left a message for the general manager to ring me to discuss. They couldn't even be bothered to respond to my message. This typifies the whole scenario and sums it up for me. No more Skoda.

[Leonblue]

If you come across a silver 13 plate Octavia Elegance for sale in the next few weeks, then please PM me and I will be happy to confirm the reg number. Mind you the test drive should give it away!

Edited 17 October, 2014 by Leonblue

[Leonblue]

:clap:

you have more patience i. I'm so oooo looking forward to the dirty details! Its been more entertaining than breaking bad!

Ah now breaking bad was pretty good

[neiln]

Ah now breaking bad was pretty good

SAy my name.  I said, say my name.

.....youre.....youre name is........Heisen-leon-berg.

[IainMercer]

Say my name. I said, say my name.

That was one of the most amazing episodes of TV ever. (So glad I persevered through the lull at the start of S4.)

[Leonblue]

On a more positive note, since the problem was acknowledged and they started to take my case seriously, both Skoda UK executive team and VWFS have been excellent. I now have (most of) my money back and the car is due to be collected next week.

 

I'm not going to buy another Skoda as promised and I'd hate anyone to think of me as a hypocrite so I'm going to lease one instead. 

[Leonblue]

Now we're talking, 24 hours in and I love this car!! This car is rapidly repairing my faith in Skoda.

[andyvee]

Nice one!

 

I'm loving the L&K as well

[Leonblue]

Much be

 

Nice one!

 

I'm loving the L&K as well

Yes these finely honed production models are far better than our early 'prototypes'.

Edited 16 November, 2014 by Leonblue

[Leonblue]

In all seriousness I'll stop referring to the early ones as prototypes. I know a lot of you have MY13 cars that are just fine.

[JungleJames]

Much be

 

Yes these finely honed production models are far better than our early 'prototypes'.

Do the finely honed models have suspension yet?

[Leonblue]

Do the finely honed models have suspension yet?

Well I shouldn't really comment now as my Elegance was not a representative example. But the difference between the two cars is night and day. 

[Matt Pez]

Well I shouldn't really comment now as my Elegance was not a representative example. But the difference between the two cars is night and day. 

Eyup, as I am one of the early adopters of the prototype model with an April 2013 build Elegance, and whilst I can say my car is not severely affected by booming or handling problems, it is affected on certain roads and is by far the generally worst damped car I have owned, so I was waiting with interest to see if SUK will issue an official "recall" for the rear shocks and the hatch lid buffers or if they will continue to bury their heads in the sand unless individuals progress specific warranty claims?? :think:

 

If anyone has had any confirmation from dealers that fixes are now "official" and whether or not they are waiting for customers to complain or if they will recall vehicles with the affected prototype parts, I would be interested to hear your experiences.

Edited 17 November, 2014 by Matt Pez

[JungleJames]

Well I shouldn't really comment now as my Elegance was not a representative example. But the difference between the two cars is night and day. 

I'm actually thinking compared to the Octy as a whole, not just your previous model. Think they forgot to fit suspension on my car!

[JungleJames]

Eyup, as I am one of the early adopters of the prototype model with an April 2013 build Elegance, and whilst I can say my car is not severely affected by booming or handling problems, it is affected on certain roads and is by far the generally worst damped car I have owned, so I was waiting with interest to see if SUK will issue an official "recall" for the rear shocks and the hatch lid buffers or if they will continue to bury their heads in the sand unless individuals progress specific warranty claims?? :think:

 

If anyone has had any confirmation from dealers that fixes are now "official" and whether or not they are waiting for customers to complain or if they will recall vehicles with the affected prototype parts, I would be interested to hear your experiences.

Worst damped? Worst suspension full stop. Its as if they put sporty suspension on a family car.

My car see's a small fault in the road ahead and I get a warning message through the speakers- "James, prepare for another broken back".

Apart from that, she's a peach of a car, and she is always kind enough to warn me when she see's a slight imperfection in the tarmac ahead!

[V6Jules]

My vrs estate makes a bit of road noise on some surfaces but it has mildly sporty suspension, lowish profile tyres and a big open cabin. Its no louder than any other "sporty" estate I've had. The suspension itself is pretty composed and smooth, could really do With being firmer!

I'm not denying other people have cars with an issue though mine appears sound

[Gerrycan]

Eyup, as I am one of the early adopters of the prototype model with an April 2013 build Elegance, and whilst I can say my car is not severely affected by booming or handling problems, it is affected on certain roads and is by far the generally worst damped car I have owned, so I was waiting with interest to see if SUK will issue an official "recall" for the rear shocks and the hatch lid buffers or if they will continue to bury their heads in the sand unless individuals progress specific warranty claims?? :think:

 

If anyone has had any confirmation from dealers that fixes are now "official" and whether or not they are waiting for customers to complain or if they will recall vehicles with the affected prototype parts, I would be interested to hear your experiences.

 

 

 

 

Not sure if you are keeping track of the 'booming noise' thread but there are definite reports that dealers are now replacing rear shocks when the customer complains as Skoda have officially recognised the problem. Even here in Australia.

Edited 18 November, 2014 by Gerrycan