I am new in Skoda world and my vRS TDI is almost on 15.000km in this three months.

 

What is Skoda service practice about updating vehicle "software" during warranty period? Does Skoda put such updates available to dealers and service network? Can we insist to service guys to apply such a update if it is available?

 

 

I would have thought this would have been done routinely as part of the maintenance services

Edited 10 March, 201412 yr by Timoctav

If you look on the Skoda uk website, software updates are provided with a standard service, not only during the warranty period.

http://www.skoda.co.uk/owners/service-and-maintenance/national-pricing/servicing/

For the O3 though there are licencing implications on the MQB platform, that previous advisory is for older platform cars.

 

You will get a software update if Skoda deem it is necessary, this will be either a global update applied to all cars to rectify an issue, or Skoda will authorise a one-off update to fix a specific issue on a car, after the dealer has filed a DISS report.

 

It is more restricted than previously, trust me, I am on the process of getting a firmware update on my Columbus. I got a software update on my Start-Stop because it was flagged up when plugged in, the Columbus update has been authorised by Skoda on a case by case basis to fix a specific issue (DAB station logos not displaying).

Can u let us know the new software version no. When its done so we can compare and see whats the latest. I'll see what mine is in the mmorning

0292 is the latest Columbus/Discover Pro version number I have seen to date, mine won't be getting updated quite yet, it has been authorised by Skoda and the dealer is downloading it. When they have it ready I'll go back.

Does this update also address the issue with postcodes not being able to put in a house number ????

Don't know, lets see what I get and if it fixes that, somehow I doubt it.

...Can we insist to service guys to apply such a update if it is available?...

Unless it is part of a recall, then no you can't.

Often, updates are due to a 'campaign'. At the upper level, the dealership will contact you and ask you to come in for the update. Some lower level updates will be applied automatically as part of the next service. You may not even know when this happens.

Other updates may be 'available' or 'restricted'. These updates may be available in response to you reporting a fault.

Some updates may be chargeable.

By the sounds of it, TDI DSG owners would be looking for an update to fix the stalling issue in ECO mode?

 

Software updates do get rolled out, normally at service time unless part of a safety recall - generally.  Wife's Citigo had some sort of software update when it went in for its first service last year.

I agree that outside of a normal service interval a dealer will only perform an update if it will fix a specific problem because reported by the customer.

Otherwise you would have people like me popping every month just to check I had the latest mirror module software

 

However, I would expect as part of a service (which you are paying for) the dealer would download all of the updates which are available in their system.

Maybe a gentle nudge when you take the car in would be useful to remind them to do this.

I know other manufacturers do this but this will be my first Skoda so I don't know about VAG...

...I would expect as part of a service (which you are paying for) the dealer would download all of the updates which are available in their system...

Checking for, and installing 'required by all fixes' is a mandatory part of a dealer service.

Just because there is an update, doesn't mean you would benefit from it. e.g. some updates support newer hardware which you will not have. Whenever you apply an update, you run the risk that you create another problem, which may not manifest itself immediately, so it's best not to just install everything.

Other software updates, such as navigation updates, may have a licencing (and hence cost) implication. You may get them as a side-effect of a reported fault being fixed, but you can't expect to get them just because they exist.

Recently, VAG have changed the update model for MIB (nVidia) based navigation systems. The software for these is based on a 'self-service' model and three years of updates are included.

By the sounds of it, TDI DSG owners would be looking for an update to fix the stalling issue in ECO mode?

Software updates do get rolled out, normally at service time unless part of a safety recall - generally. Wife's Citigo had some sort of software update when it went in for its first service last year.

No probs on coasting on mine, it seems specific to vRS TDi DSG, not CR150 DSG.

Sent from my phone so please excuse brevity and spelling

Unless it is part of a recall, then no you can't.

Often, updates are due to a 'campaign'. At the upper level, the dealership will contact you and ask you to come in for the update. Some lower level updates will be applied automatically as part of the next service. You may not even know when this happens.

Other updates may be 'available' or 'restricted'. These updates may be available in response to you reporting a fault.

Some updates may be chargeable.

Yep, the dealer had to get mine authorised, as you know rwbaldwin from previous posts. I still had to fix the traffic sign issue myself, as it was just coding, shame Skoda tech got informed it wasn't available on my very early software version.

Sent from my phone so please excuse brevity and spelling

Definitely does it on my vRS TDi DSG rendering ECO mode unusable

Definitely does it on my vRS TDi DSG rendering ECO mode unusable

Which backs up what I said. On a CR150 it works as designed.

Sent from my phone so please excuse brevity and spelling

Yep, the dealer had to get mine authorised, as you know rwbaldwin from previous posts. I still had to fix the traffic sign issue myself, as it was just coding, shame Skoda tech got informed it wasn't available on my very early software version.

Sent from my phone so please excuse brevity and spelling

I agree, but I do have some sympathy with Skoda Tech. The software supplied includes not just the functions requested but also all sorts of other useful functions. These were never part of the deal so may appear and disappear across firmware versions. Skoda Tech only knows what was officially included, so often the advice is to try something and see what happens

That's why the move to a 'self-service' model for MIB is a good one.

That's why the move to a 'self-service' model for MIB is a good one.

 

The "Self-Service" model is only for map updates as far as I can see & probably wouldnt extend beyond some small accessory features like this.

I can't imagine any maufacturers will ever let you download new engine controller or ABS software to update yourself as this would open up a whole load of problems.

The "Self-Service" model is only for map updates as far as I can see & probably wouldnt extend beyond some small accessory features like this.

I can't imagine any maufacturers will ever let you download new engine controller or ABS software to update yourself as this would open up a whole load of problems.

Correct, but at least 95% of all software/firware queries/requests relate to navigation devices.