Thanks for all of the replies guys. The noise doesn't seem to happen if you are on the gas, only if you are coasting in gear or just holding the throttle at a speed between 50 and 55. The technician last time did hear the sound (he said as much) but only very briefly as much of the road surface around the dealers seem to be very bad indeed. 

 

Hopefully when it goes back next week it will be more apparent. 

 

Also, what exactly is the procedure if you do attempt to reject a vehicle?? Is there a timescale in which you should be doing it and a procedure to follow??

 

Wishing i had just kept my MK2 at the moment. lol

 

Thanks again

You need to allow the dealers a few trys to fix it , keep these visits documented and note what the fitter says etc

 

ie something like

 

1/3/15 - Vehicle in due to rumbling noise - dealership unable to replicate fault

 

2/3/15 - Vehicle in again due to rumbling noise , fitter acknowledged fault but was unable to pinpoint the cause

 

etc etc

 

Rejection is for when you lose confidence in the car or the dealership , its important to record this stuff build a case and be clear with VWFS what you want.

 

Rejection shouldn't be used as a stick to bash the dealer about , its a last resort when you really dont want the car anymore 

Thanks again for this. Should i be contacting Skoda UK now, or give the dealer a few attempts to sort the issue initially??

Thanks again for this. Should i be contacting Skoda UK now, or give the dealer a few attempts to sort the issue initially??

Thats not for me to answer

 

"Rejection is for when you lose confidence in the car or the dealership"

The dealer is 'obliged' to fix the car due to the fact which you will have been told by said dealer the car has a warranty. Give them the chance to fix it as only a major mechanical issue like engine failure etc can satisfy skodas rejection policy. Before anyone comments These are not my words this came from SUK when I attempted to get rid of mine.

A Major gearbox issue could well be valid.

Document what,the dealer does and the timeline as how quickly it can be fixed. Raise a case with SUK don't deal with this at a local dealer level. Argue loss of confidence with car, loss of (work) time etc.

I did get to the point of have a replacement car offered (brand new again) after 6 months of constant phone calls and emails. The car rejection was and still is officially not accepted by SUK but the dealer worked up a way to offer me a replacement vehicle which was very considerate.

I used the line whereby I lost all confidence in the car due it's very poor build quality thus i had no faith in the mechanical aspect of the car. Combined with certain references to advertising the problems via certain journals i started to get the solutions i expected.

Good luck.

I'm sure you know what SUK told you wasnt accurate

 

Good reading here

 

http://www.honestjohn.co.uk/faq/consumer-rights/

That is a very useful link.

I believe you have to give SUK and the dealers a fair stab at rectifying the issues before you really have any grounds for rejection.

Sure...if the car turns up and is found to have a major manufacturing defect at PDI or has been damaged badly then I doubt very much they'd argue the toss....i'd wager they write off a few cars per year through such things...but relatively minor creaks/groans or something not quite functioning as expected they'll almost certainly be able to rectify unless incapable.

I think its about being firm but fair with SUK and the dealership concerned and building and maintaining the right rapport with both...I'm sure you'll get an acceptable outcome either way then.

I'm sure you know what SUK told you wasnt accurate

Good reading here

http://www.honestjohn.co.uk/faq/consumer-rights/

Mostly all SUK have told me has been innacurate. Even the Skoda brochure was widely innacurate...trouble free ownership!

I'm not going to comment on what is accurate/correct or not I'm merely passing on some advice based on the pile of mess i was lumbered with from skoda.

Experiences count for a lot. As for trusting either the Internet or SUK i would be wary of both sources, thus i spoke at length to trading standards to fully understand my legal position.

Ok, so the car was back with Blades, Goucester on Friday morning. Technician came out in the car and confirmed that he could hear the noise in question both as a passenger and when he was driving the vehicle. He also figured out exactly what speed and how to make the noise occur. He said that he was sure it wasn't tyre noise and suspected possibly something driveshaft related. Personally i think its something more to do with the gearbox as the noise comes from that side of the vehicle, the technician confirmed this was the side he thought the noise was coming from.

 

Anyway, the car is back in a couple of weeks and they will have it for 3 or 4 days to carry out further investigations.

 

Hopefully things will get sorted, glad that it has been acknowledged that there is some issue there, at least its a start.

Edited 26 April, 201511 yr by Guest

So, i have an update.

The car was back at the dealers Wednesday and Today. Just had a call saying it is ready to be picked up. I asked if they had fixed it. Lol. Apparently they have changed the gearbox oil and they say the noise has gone. If this is the case I will be happy from.the point of view if having my.car back and it being whine free. However I am very doubtful that just changing the gearbox oil could cure such a fault. i am also concerned about what the level of the oil was like originally and what has caused the whine.

I guess I will find out tomorrow evening when I collect it if it is truly fixed. I fear the worst tbh and am.fully expecting to be back on the phone to Blades shortly after collecting it. I will certainly be in the phone to SUK if the problem.Still persists.

Update :-

 

Before collecting the vehicle i asked the dealership to check once again that the issue had been fixed. Low and behold after and hour or two i received a call back saying that the problem was indeed still present.

 

The dealership has apparently been in touch with Skoda about the issue and they have been told to have my car back in for removal and strip down of the gearbox. They are then supposed to be sending photos to Skoda of any issues. I explained that i do not expect to be driving around in a new vehicle which has a repaired gearbox in it and that in my view due to the fact there issue has been present since new, the gearbox should be replaced and the faulty one examined and investigated at Skoda's leisure, not mine.

 

The dealership has explained to me that this is what they are already hoping to facilitate. 

 

I have called Skoda UK today and opened a case. Hopefully the issue will be resolved next week when the car is back in. I have also suggested that there should be some sort of good will gesture due to the repeated visits i have made to the dealership especially considering this is the fourth one of their cars i have owned over the last 10 years. 

 

My previous Octavia had an issue with the gearbox very early in its ownership too, i must just be plain unlucky? 

Collected the Octavia today after leaving it with the dealers for a couple of days. It would appear to be fixed. :-) finally. They have changed the gearbox allegedly. Hopefully this will be the end of it. Still not happy. Not even had any sort of offer of a goodwill gesture from the dealer or Skoda UK. Its things like this that pretty much ensure I am likely to look elsewhere in a few years time.

Having experience of gearboxes, if the oil level is not to spec level, it can cause noises.

As for replaced gearbox, all manufacturers will replace the gearbox with a new one at the beginning of the warranty most of the time, so the box can go back to the manufacturers, but if the car had a couple of years on it, then they may replace it with a refurbished one.

It's the second new octavia it's happened to me with. Maybe I have just been very unlucky. But after owning four Skodas in ten years I expected better customer service. Especially when I have made four two hour round trips at my expense to get the issue fixed.

So on my drive to work today I am sure that the noise is still present, albeit significantly reduced. But I am sure it is still there. I am seriously considering rejecting this vehicle and asking for a replacement. It's starting to be a bit of a joke now.

The dealer is 'obliged' to fix the car due to the fact which you will have been told by said dealer the car has a warranty. Give them the chance to fix it as only a major mechanical issue like engine failure etc can satisfy skodas rejection policy. Before anyone comments These are not my words this came from SUK when I attempted to get rid of mine.

A Major gearbox issue could well be valid.

Document what,the dealer does and the timeline as how quickly it can be fixed. Raise a case with SUK don't deal with this at a local dealer level. Argue loss of confidence with car, loss of (work) time etc.

I did get to the point of have a replacement car offered (brand new again) after 6 months of constant phone calls and emails. The car rejection was and still is officially not accepted by SUK but the dealer worked up a way to offer me a replacement vehicle which was very considerate.

I used the line whereby I lost all confidence in the car due it's very poor build quality thus i had no faith in the mechanical aspect of the car. Combined with certain references to advertising the problems via certain journals i started to get the solutions i expected.

Good luck.

Well the car i back with the dealers, again

 

They are allegedly carrying out a "technical escalation" and Skoda will be more involved with finding out what the issue is, so i am led to believe.

 

Everything is fully documented and have already started down the "lost confidence" in the vehicle route. My understanding is that under the sales of goods act the vehicle has to be of satisfactory quality. Clearly it isn't and never has been.

 

If it isn't sorted this time then it will be time to ramp things up a notch or two i think. 

 

Have a case opened with SUK and i have informed them of all that has happened so far and the fact i have not got a vehicle of satisfactory quality, never have had, yet still have to pay the payments for one that is in satisfactory quality. How can that situation go on indefinitely? It clearly can't. 

 

Hopefully i will have some good news soon. I am pretty sure that if this whole situation doesn't get rectified soon, it will be my last Skoda for a long time. 

Edited 6 June, 201511 yr by Guest

Hope you get some good news soon, sounds like a royal pain in the arse.

I'm suprised you kept buying skodas?

I would assume one major fault prior (i.e. Gearbox) would have been a warning sign.

I to have a 'lemon'. Has already been rejected and dumped at the dealer for nearly a month. I have driven around in multiple courtesy cars. The car has had major work done to it. It still is breaking part by part, but, as i persisted against the nonchalant attitude of customer services and finance i was offered a hefty goodwill gesture.

If i were you I would do the same. I would not make the same mistake again either. Vote with your feet and as dealer principles are accutaly aware (good) word of mouth about the brand is precious when it's due.

I'm suprised you kept buying skodas?

I would assume one major fault prior (i.e. Gearbox) would have been a warning sign.

I to have a 'lemon'. Has already been rejected and dumped at the dealer for nearly a month. I have driven around in multiple courtesy cars. The car has had major work done to it. It still is breaking part by part, but, as i persisted against the nonchalant attitude of customer services and finance i was offered a hefty goodwill gesture.

If i were you I would do the same. I would not make the same mistake again either. Vote with your feet and as dealer principles are accutaly aware (good) word of mouth about the brand is precious when it's due.

 

 

I had an issue with my last one, which to be fair was recitifed fairly quickly and the car was fine for the remainder of the time i had it. Skoda UK were much more helpful then than they have been this time.

 

Perhaps now that they have shrugged off any image problems they may have once been percieved to have the customer isn't as much of a concern to them. lol

 

I got my car back last week after Blades Skoda, Glioucester having it for a week, they told me they were carrying out a "technical escalation" however when it was returned to me i was informed that several technicians had driven the vehicle on different occasions on different roads etc and cannot fault the vehicle.

 

I can definately still hear a whining sort of noise between 50 and 55mph.

 

I spoke with my case manager at Skoda UK who informed me there was nothing else that could be done. I asked them to supply me with a different vehicle (same engine and gearbox) to compare to mine.

 

Was told that there were none available anywhere. lol

 

I told them i found that hard to believe. Then called my nearest dealer who has a 1.6 Tdi manual. Albeit an elegance rather than SE trim. I called SKoda UK today and told them not to be closing my case and that i had found a car just down the road and suggested they get me a 24 hr test drive for comparison to my own vehicle. They got out of the "not being a ble to find me one" by stating they head only looked for SE trim to which i told them that it clearly isn't an issue with the trim.

 

Anyway they have now secured me a test drive so will see how that one compares. The attitude of SUK and the dealers has been shocking and i am pretty sure that i will not be buying another Skoda next time, unless the issue with mine is rectified shortly and to my satisfaction.

 

There has been no offer whatsoever of any sort of goodwill.

 

I am tempted to copy and paste the whole word document i have kept with dates and times and send to BBC watchdog, and trading standards and see what they say.

 

If anyone has rejected a vehicle i would me most grateful if they could PM me and let me know the best way of going about it.

 

I have told them that i would like a replacement vehicle as this one is not and never has been of satisfactory quality as it should be according to the sales of goods act.

 

Is it worth my while speaking to Skoda finance as the car is on a PCP deal ??

 

Can someone also confirm if the level of sound proofing in an Elegance trimmed Octavia is the same as an SE or is there more sound deadening in the better specced model?

 

Many thanks

Edited 16 June, 201510 yr by Guest

If anyone local to me has the same engine and gearbox combination i would very much appreciate a ride in their vehicle and then take them for a spin in mine and see what their ears tell them.

OK, not the same vehicle but similar problem. A tinkling noise with car set over at 10 degree angle, engine running and clutch out. Push clutch in and tinkle gone. Rather than drive it I called Skoda Assist who attended and confirmed the noise. SA called my local dealer to report who said bring it in. Drove car to dealer, which SA following, reported fault to Service who retained the car for inspection. Having retained the car for almost 3 days they phoned and said they could find no faults. I went to collect it, drove it home, immediately experienced the same symptoms, recorded it and took pictures, returned to service and showed evidence. Again they retained the car for another 3 days at the end of which they diagnosed a clutch problem...5500 miles. During the 3 days they had fitted a new clutch and touch wood no more tinkling.

 

The rest of the story is just laughable and not something I should write on here about.

Edited 16 June, 201510 yr by DonjSZ5

I feel the sound insulation is pretty much the same. I have a had vRS and a god awful S model octavia to run around in whilst my new car was sorted by a professional paint shop. Both appeared to be similar in there was a fair amount of road noise but this is subjective. I would say the powerplants appear quiet(Ish), maybe accounts for the perception of more Road noise?

I think I have spent more time in courtesy skodas than my own...

I feel the sound insulation is pretty much the same. I have a had vRS and a god awful S model octavia to run around in whilst my new car was sorted by a professional paint shop. Both appeared to be similar in there was a fair amount of road noise but this is subjective. I would say the powerplants appear quiet(Ish), maybe accounts for the perception of more Road noise?

I think I have spent more time in courtesy skodas than my own...

 

 

 

 

 

Thanks for the reply, it is appreciated but i could do with a definitive answer as to if the sound insulation differs accross the trim levels, someone on here must surely know one way or the other??

Thanks for the reply, it is appreciated but i could do with a definitive answer as to if the sound insulation differs accross the trim levels, someone on here must surely know one way or the other??

 

I'd say it more than likely doesn't.  it's not common place to do that anymore at build stage.  Once upon a time diesel cars used to get thicker insulation up front.