Last week I dropped off my car at the dealers for some investigation work on it cutting out whilst driving.  The dealer was instructed under no circumstances was the dash cam to be unplugged or the memory card removed............

 

I'm glad I said what I did, as after picking the car up today and seeing that it had only traveled 4 miles in a week I decided to review the camera footage and I'm fuming!  The footage shows on the only test drive that was carried out, it did 60mph in a 50mph zone and 80mph in a 70mph zone, me and the camera were slagged off and then a technician started taking photos of my car!

 

To say I'm not happy about how my car was driven and what was said and done is a ruddy understatement, you're supposed to be able to trust a dealer whilst they are entrusted with your car.  Whilst some people might not be so bothered about the speeding, I am as it shows a complete and utter lack of respect for my car and me as a customer and along with everything else is completely unprofessional!

 

As Skoda UK are involved with my vehicle already I'm looking forward to discussing this with the helpful Dan Wilson tomorrow!

 

Hang on - a technician drove your car (albeit slightly higher speed than legally allowed) and took pics to diagnose a problem - what's the issue here???

Hang on - a technician drove your car (albeit slightly higher speed than legally allowed) and took pics to diagnose a problem - what's the issue here???

They wouldn't have been able to diagnose the problem in the brief drive and under no circumstances would they need to take pics for the issue either!

Hang on - a technician drove your car (albeit slightly higher speed than legally allowed) and took pics to diagnose a problem - what's the issue here???

Also the law is the law and they broke it. They aren't allowed to test for any problem that involves an issue which requires them to break any laws either i.e this only happens when I'm doing 80mph etc etc

I think you are just a tad sensitive here...

But hey, if you are not happy, just go to another dealer - problem solved.

Methinks that needs uploading for all of us to see the standards of the people we entrust our vehicles to!

Last week I dropped off my car at the dealers for some investigation work on it cutting out whilst driving. The dealer was instructed under no circumstances was the dash cam to be unplugged or the memory card removed............

then a technician started taking photos of my car!

Why is it OK to take moving pictures on your dashcam of the dealers premises / staff doing their work, but you get all upset when they take a picture of your car?

Name and shame, post the video on you tube.  Or send it to the dealer principal and ask their views.

Why is it OK to take moving pictures on your dashcam of the dealers premises / staff doing their work, but you get all upset when they take a picture of your car?

The dealership was made fully aware that video and audio recording would take place whilst the ignition and or engine was running and they agreed that this was ok.

I remember seeing an Audi TT being chased by the boys in blue on one of the cop docusoaps on the box. IIRC they 'got him' around the ton but at times he was going faster than that. Turns out ot was an Audi technician delivering a customers car after being serviced. Now that would be something to get upset about.....

The dealership was made fully aware that video and audio recording would take place whilst the ignition and or engine was running and they agreed that this was ok.

Did you have a sign saying that they were being recorded. If not you were breaking the law. If the guy gets sacked you could be sued. Just something to think about.

Did you have a sign saying that they were being recorded. If not you were breaking the law. If the guy gets sacked you could be sued. Just something to think about.

As previously stated the dealer was informed that audio and visual recordings were taken by a camera that has been fitted to my vehicle. They acknowledged this fact and agreed that it was ok therefore anything that was recorded was with there consent and knowledge. The vehicle has previously been into the same dealership and they knew the camera was fitted then to.

Edited 28 April, 201511 yr by back1980

Think you are being over the top OP

As previously stated the dealer was informed that audio and visual recordings were taken by a camera that has been fitted to my vehicle. They acknowledged this fact and agreed that it was ok therefore anything that was recorded was with there consent and knowledge. The vehicle has previously been into the same dealership and they knew the camera was fitted then to.

Informed isn't any good you must have a sign in view from anywhere the camera could be filming.

The dealership was made fully aware that video and audio recording would take place whilst the ignition and or engine was running and they agreed that this was ok.

I understand that, but you seem to have double standards as you were not happy when they took a picture of your car.

No need to have a cctv sign in a private house, so I imagine the same in a private car. Theparts of the data protection act that apply to cctv recording do not apply to private individuals, only to companies.

I understand that, but you seem to have double standards as you were not happy when they took a picture of your car.

For what the car was in for no pictures would be required as it is in for cutting out whilst driving.  The technician that took the photos wasn't even working on my car as it was the master technician that was investigating the problem also my permission wasn't asked nor was it given for pictures to be taken.

I would be concerned if it was my car and it was driven recklessly/dangerously going through red lights that sort of thing. A few mph over the speed limit nah I wouldn't be.

For what the car was in for no pictures would be required as it is in for cutting out whilst driving.  The technician that took the photos wasn't even working on my car as it was the master technician that was investigating the problem also my permission wasn't asked nor was it given for pictures to be taken.

But that's not illegal.

But that's not illegal.

Are you a solicitor or legal expert?

 

You might want to post this sign advice on the dash cam post on here then!

Edited 28 April, 201511 yr by back1980

If the video showed my car being driven in a harsh manner (abused) or driven illegally then I'd act on it. If not then i wouldn't bother.

No laws against anyone taking photos of your car, regardless of if you give permission or not. Anyone can photo anything or anyone in a public place, I suppose the workshop of the dealers may even be classed as a private place (somewhere members of the public are not permitted access unless by invitation) so therefore they can definitely photograph your car as it is in their private area. They don't need your permission.

If the video showed my car being driven in a harsh manner (abused) or driven illegally then I'd act on it. If not then i wouldn't bother.

No laws against anyone taking photos of your car, regardless of if you give permission or not. Anyone can photo anything or anyone in a public place, I suppose the workshop of the dealers may even be classed as a private place (somewhere members of the public are not permitted access unless by invitation) so therefore they can definitely photograph your car as it is in their private area. They don't need your permission.

Fair comment. Should take the photo being taken as a compliment I suppose.

Are you a solicitor or legal expert?

 

You might want to post this sign advice on the dash cam post on here then!

No but we have cctv in work so I had to know the law

I remember seeing an Audi TT being chased by the boys in blue on one of the cop docusoaps on the box. IIRC they 'got him' around the ton but at times he was going faster than that. Turns out ot was an Audi technician delivering a customers car after being serviced. Now that would be something to get upset about.....

there was a bit in one of the newspapers the other week,

a guy put his car into a dealership for a warranty repair, and they gave it out to another customer as a courtesy car

i'm sure there's alot more goes on in dealerships that the customer does'nt know about.

there was a bit in one of the newspapers the other week,

a guy put his car into a dealership for a warranty repair, and they gave it out to another customer as a courtesy car

i'm sure there's alot more goes on in dealerships that the customer does'nt know about.

If I were the owner of said car is pushing for the police to be prosecuting for twoc.

What right does a garage have to give someone car out as a courtesy car!!

Absolutely disgusting.

Makes me rationalise my reasoning for buying a dashcam even more when I read stuff like this.