Maybe yes, maybe no.

 

Keep up the good work

Maybe yes, maybe no.

 

No one will know unless the poster uploads the footage. Until then it's pretty pointless. I really can't see the issue, if footage exists then upload it or shut up grumbling about it.

Dealerships and technicians looking after your car when in their hands for repairs/servicing etc have a duty of care over your property. To exceed the posted speed limit is not only against that duty of care it is a road traffic offence, punishable by fine and points on that technicians licence.

 

On the flipside, you should see how annoyed a customer (and the service manager) gets if they report an issue that would require the tech to break the law & the tech refuses to road test under those conditions.

 

You can't have it both ways.

 

Here's what a rural Toyota dealer has done near my In-laws.  It's in an area where the next Toyota dealer is 50km away.  I assume they've had some issues with their people being caught being naughty & rather than fix the problem they'd rather cover it up.

 

Very interesting they have found it necessary to take that step.

Since they obviously have no faith in their people then why should the paying customer.

I'd go elsewhere even if it was 50km away and make a point of telling them and why I would recommend the same to others.

If you have nothing to hide, you have nothing to fear.

Expect much more of this. I'd imagine soon it will be a standard notice in almost all dealers/garages. However, I'm the kind of person who will happily sit in the back seat reading a book throughout the service

Very interesting they have found it necessary to take that step.

Since they obviously have no faith in their people then why should the paying customer.

I'd go elsewhere even if it was 50km away and make a point of telling them and why I would recommend the same to others.

If you have nothing to hide, you have nothing to fear.

 

Or they think that their staff deserve the dignity and trust of being able to do their job without the intrusion that comes from having their every movement recorded?

 

Personally, I'd hate having all of my activities at work recorded. Where do you draw the line, put a camera over everyone to ensure they're not slacking? It just seems wrong to me and an abuse of their main purpose.

Or they think that their staff deserve the dignity and trust of being able to do their job without the intrusion that comes from having their every movement recorded?

 

Personally, I'd hate having all of my activities at work recorded. Where do you draw the line, put a camera over everyone to ensure they're not slacking? It just seems wrong to me and an abuse of their main purpose.

Funnily enough I had just this situation at my last job.

I just happened to have the security camera somewhere behind me and my computer screen so they could see everything I did(not intended but desks had been moved).

They asked me if it was a problem and I said no why should it.

While I appreciate their request for privacy, I bet the same dealers who say no dashcams also have their own CCTV to record you to make sure you don't do anything naughty with their property.

Or they think that their staff deserve the dignity and trust of being able to do their job without the intrusion that comes from having their every movement recorded?

But you'd be happy to ask to see the till cctv if you felt you'd been short changed in a bar or restaurant?

Instead of making the in car cctv a negative, the Toyota dealer could have made it a positive; we have absolute faith in the integrity of our staff that we are happy for customers to activate their cameras. By stating they must be off gives me the impression they have issues with their staff or standard of work

As for people not liking having their every move watched and dissected by cctv; you're watched more than you know. The only place I didn't find cctv installed was actually in the toilet, every where else was fair game.

For the last 7 years of my career I had to wear a Body Worn Surveillance System (BWSS) which I had to wear at all times when on patrol and I had to justify in a statement any reason why I hadn't activated it. It was also open to scrutiny at any time.

So when people say I don't want my every work move being under surveillance; what you hiding?

I wouldn't go anywhere near that Toyota garage  - what do that have to fear if they are providing a decent service?

 

Would you put your elderly parents in a care home that had this sort of notice displayed??? Mmm, probably not. I appreciate care homes and garages are two diiferent things but some horrendous ill treatment cases have been uncovered with covert cameras... why can't we do the same with cars to uncover the cowboy dealers? The vast majority hopefully have nothing to fear and can turn it into a positive thing, "We have nothing to fear from Dash Cams because we really look after your car and have highly trained staff...."?

Sorry am I missing something here, if yo don't trust your dealer to work on your car, whats the warranty worth ?

I had up till this point had a very good relationship with this dealer which is why I was shocked at how differently I was treated this time.

No one will know unless the poster uploads the footage. Until then it's pretty pointless. I really can't see the issue, if footage exists then upload it or shut up grumbling about it.

I'm not going to upload the footage as this matter is now being dealt with via SUK, the dealer principal and a motoring magazine. All everyone is banging on about is the speeding that's only part of the issue that I have. The point I'm making is that I trusted the dealer to look at the issue I had, which they barely did and the only time they drove it they broke the law. Having worked in a main dealer environment for in excess of 10yrs, speeding especially in a customers vehicle is a big NO! Some people's attitude to speeding perhaps is different to mine but none the less under no circumstances does a dealer have the need to or is allowed to break the law whilst testing a vehicle for any issue.

RRG Bolton, Both Richard and Craig from the now closed Parkside working there

Just been serviced by RRG Bolton this morning - top notch service, thanks for the recommendation. Looks like I have found a dealer for service and warranty work that is only 20 mins away

 

And .... they had a big enough car park so you could actually park, unlike Simpsons who seem to have absolutely no parking spaces every time I have been there (which is a lot with the old shed they sold me).

On the flipside, you should see how annoyed a customer (and the service manager) gets if they report an issue that would require the tech to break the law & the tech refuses to road test under those conditions.

 

You can't have it both ways.

 

Here's what a rural Toyota dealer has done near my In-laws.  It's in an area where the next Toyota dealer is 50km away.  I assume they've had some issues with their people being caught being naughty & rather than fix the problem they'd rather cover it up.

 

no, sorry its exactly the same.

If you are asking a dealer or a tech to break the law then they have every right to refuse and you have no remit to complain.

Duty of care works both ways. The law is the law. end of.

 

If you are using the car outside the law, I would wonder if your warranty is valid anyway.

 

Its simple. the dealership and its workers have a duty of car towards your vehicle, any illegal acts is the responsibility of the dealership and you would have every reason to demand that further action is taken.

If a technician isn't doing anything wrong, why would they care if they were being recorded?

I wouldn't go anywhere near that Toyota garage  - what do that have to fear if they are providing a decent service?

 

Would you put your elderly parents in a care home that had this sort of notice displayed??? Mmm, probably not. I appreciate care homes and garages are two diiferent things but some horrendous ill treatment cases have been uncovered with covert cameras... why can't we do the same with cars to uncover the cowboy dealers? The vast majority hopefully have nothing to fear and can turn it into a positive thing, "We have nothing to fear from Dash Cams because we really look after your car and have highly trained staff...."?

It's probably a long way from Chichester.

I have a sign in the car for just this reason. And had cause to use it too, recently, when a car taken for a service was mistreated. As a result, I have been offered substantial discount on my next service (I am actually very happy with them in all other regards) and the driver is facing disciplinary.

What were they doing? Video?

I'm not going to upload the footage as this matter is now being dealt with via SUK, the dealer principal and a motoring magazine. All everyone is banging on about is the speeding that's only part of the issue that I have. The point I'm making is that I trusted the dealer to look at the issue I had, which they barely did and the only time they drove it they broke the law. Having worked in a main dealer environment for in excess of 10yrs, speeding especially in a customers vehicle is a big NO! Some people's attitude to speeding perhaps is different to mine but none the less under no circumstances does a dealer have the need to or is allowed to break the law whilst testing a vehicle for any issue.

10MPH, how do you know your dashcam GPS is even that accurate?

Back to the original topic question. The answer is no, I don't trust my dealer. Apologies for the long answer below. I do get to my point!

 

When I collected my brand new car last June they presented it to me with a dent in the tailgate, like someone had hit it hard with a dotting punch. After a lot of fussing back and forth between what I assume was whoever had PDI'd it, the general manager and the red faced sales guy, I was asked to return prompt the following Monday at 9:30 a.m. as a dent magician was going to come and sort it out. I would need to wait about 30-40 minutes and it would be sorted. I duly did this to find the entire sales team in a two hour meeting, which apparently they have every Monday! Nobody else appeared to have a clue about my appointment. After waiting about 45 minutes the salesman eventually appeared and swept my keys away from me without a word. I could see a conversation taking place at the back of my car so I headed out. No dent magic guy. I was asked to leave the car with them and was handed over to a service guy who would arrange a loan car for me. I received a call late in the same day from the service guy and asked if I could collect first thing the day after as it was a bit short notice.

The following morning I arrived at 8am to collect the car. Have you seen it? asked the service guy, No I said, having walked straight into the showroom - Have you? I responded. Apparently he was really busy at the end of the day before so hadn't had time. We headed out. Now I am no expert in painting cars, but when a job has what looks like 3 or 4 sugar crystal sized lumps in the surface, I would suggest it either needs more work or redoing. I asked the service guy if he would accept it, he said no and I said well there you go then, why am i stood here on your forecourt at 8am, being presented again with an unacceptable car and made late for work a second time!?

2 days later I was presented with an immaculate repair.

A month or so later I had sourced various bits for modding the car,  H&R lowering springs, Turini alloys, new tyres, black grill and black mirror caps. I steered away from the dealer mainly because I knew it would cost more to get the work done, let alone buy the parts, so used a very reputable local company that specialise in VAG cars, with ex VAG mechanics and the right equipment.

On collecting the car from them they presented me with a 3/4 inch ratchet they had found lodged in the top of the inside front wheel arch. It could have only come from one place at that would be the dealer and was probably left there during the PDI. At least this proved that the local company had replaced the grill using the correct method which is to remove the front bumper. They also told me about an unseen crack (only visible with the bumper off) in the drivers side headlight which said looked as if it had been over torqued. Again most likely during the PDI.

So, here we are one year on and understandably I don't have much confidence in my dealer. I need to take my car to a dealer for servicing and it has to be Skoda as I am on a PCP. The issue in my part of the World is they have a monopoly on the local dealerships, which I think is a very bad thing as they have no competition and in turn I feel this breeds complacency. (if you live near me you will know who they are).

It is booked in for tomorrow a.m. with them. I don't feel comfortable about it. What choice do I have other than drive out of the area?

That is a sorry tale.

 

Can the car servicing be done at a vw, Audi or seat franchise?  I guess it's the service pack you have paid for that ties you to Skoda...oh dear.

Blimey! Curious to know (if you're willing to say) which independent you have used, as I am in the same area but not tied to dealer servicing.

I just work with the theory of trusting nobody.

having worked in a couple of dealers for a number of years I would not trust anyone I did not know. Luckily the last few cars I have had have been cheap sheds or of the right marque that I had contacts in the dealership so the cars were given special treatment (and yes I know they got it as I usually hang around and wait/ watch and get taken into the workshop if there are any problems to have a look).

 

Slightly worried as now I have the VRS I have nobody at a Skoda dealer that I know and have only heard horror stories about my local dealer. So I either have to take my chances with them or drive to one of the other 2 nearest ones 30 miles away that I have no idea of how good they are.

 

Going back to the dashcam. Its a fair comment to say nothing to hide, nothing to fear etc and its nice to have the recording there to back up any issue you may have but on the other hand its a bit harsh on the dealer if you are going to use it to complain about every little thing like mild speeding (that 99% of the driving population do) or the techies discussing customers or their private lives.

 

How would you feel if the shoe was on the other foot? if every loan car from a dealer had CCTV which was reviewed when you brought it back. A week later you get a letter in the post from the police saying you have been reported for dangerous driving, speeding, whatever other contravention of the road laws and an invoice for £300 to fix that scratch on the bumper that you said you didnt do, but they have you on camera grazing a wall. You are going to be really miffed.

 

Nobody goes through life without making mistakes or telling little white lies so I would only worry about complaining about major things. 

I worked for a very well to do, forthright, sometimes rude old woman once for about 6 months looking after her dogs and cutting grass..

She always told me to expect everyone to be an idiot then you won't be disappointed.

I worked for a very well to do, forthright, sometimes rude old woman once for about 6 months looking after her dogs and cutting grass..

She always told me to expect everyone to be an idiot then you won't be disappointed.

Police driver who got me through the IAM training said expect every other driver to be an idiot and you won't fail the test. It worked.

Why would someone take pictures of a skoda? Is there some irony I'm missing here.....