I think I mentioned this in passing recently, in a reply to someone else's thread. I got sick of the chrome window trim peeling back away from the car, especially at high speed and when opening the driver's door (the trims overlap front:rear and pull at each other). I gave up waiting for the first service, and booked it in for warranty work this week. I explained to the service desk over the phone that it's the chrome trim on the offside doors. I also explained there is a service campaign for it (they seemed shocked I knew this). 

 

After arriving at the dealer yesterday, my job sheet had a big red stamp at the top saying RECALL ACTION, and a handwritten code/reference next to it. It was listed as 'window surround', so I made doubly sure they were clear and it was the same job. Yes, I was told, it's the chrome trim surrounding the doors coming loose and overlapping. Six hours later I got the car back, returned their courtesy car. Talking of which, I'm happy to say that the 1.2 TSI 110ps Rapid with the 6 speed MT is a nice little motor indeed for what it is. It's bigger inside than you'd think, and actually very nice to drive (not direct/full of feedback, but a nice runaround that beats the usual Fabia courtesy). It pulled hard low down and carried on pulling to about 4,500rpm so it was pretty fun to wind out to 6k rpm, and also easy to rev match neatly on downshifts. God I've missed having a manual! The suspension is also much comfier and quieter than my Superb's, by a country mile; go figure. That really shocked me. Larger tyre sidewall perhaps.

 

Anyway... Fast forward to today and I use the car for the first time. The chrome trim on the offside doors pops off. AGAIN. On closer inspection the trims and rubber seals still both overlap also.   So it looks like a call and re-book is on the cards tomorrow, with likely yet another three week wait for the courtesy car to become available. To the point of the thread:

 

Does anyone know of any other window surround related service campaigns that the dealer may have mistaken for the chrome trim one, thus effectively doing the wrong job instead? @Sagalout perhaps you have an idea? If not, it seems they either just didn't bother, preferring to press it back in (as I've done a thousand times lately) hoping I didn't notice and it didn't come loose again, or else they did a seriously half-assed job (how else would the trims still be overlapping and popping out?). Isn't the campaign supposed to be to replace entirely the chrome trims for new, and to re-hang the doors to prevent the two fouling each other in future? I'm just hoping for a bit of extra info/ammo to fire at the service manager when I call tomorrow. Thanks in advance guys. 

Edited 15 March, 20179 yr by Rainmaker
Edited for clarity.

Hi Rainmaker. The recall number/service bulletin I had is 64E3. If I recall correctly it is a case of stick it up if possible, if not then replace. If your 'stealer' is any good they should let you see the notice if you give them the number. That way you can check that they have done what is required.

I am not aware of more than the one bulletin for this defect so sounds like they have gone at it half cocked to me. 

1 minute ago, Sagalout said:

Hi Rainmaker. The recall number/service bulletin I had is 64E3. If I recall correctly it is a case of stick it up if possible, if not then replace. If your 'stealer' is any good they should let you see the notice if you give them the number. That way you can check that they have done what is required.

I am not aware of more than the one bulletin for this defect so sounds like they have gone at it half cocked to me. 

 

Thanks old bean. I'm sorry to have tagged you into the thread directly but I had a funny feeling you were one of the people with experience of this. Having now seen it written down I would put money on the code I saw on my job sheet being the aforementioned 64E3, yes. The trims definitely hasn't been stuck back up or anything, it had just been pushed/popped back into its channel exactly the same way I have done for weeks over and over again. It soon works itself loose. You'd think they'd appreciate that owners would have already tried this before going to the bother of booking it in for a day's work! 

 

It sounds like a chat with the service manager is in order tomorrow for sure, then. More hassle (an hour's drive to the dealership, waiting weeks for a courtesy car etc etc). Seeing as Škoda are paying you'd think they'd just do it properly first time round. Perhaps it's SUK who have said they have to try the cheap/easy way first, to be fair. I'll see what they say tomorrow. Thanks again for replying.  

I was among one of the first to have the issue so there was no recall/service.

Long story short: Dealership workshop realigned driver's rubber door seal and replaced rear door chrome trim. Skoda tech came to have a look and said not good enough - replace all offside door seals and trim, which they did.

Trouble free to this day.

BTW replying to Sagalout reminded me of the useless video they sent me. "Your front tyres are at 5mm and your rear tyres are at 7mm." Yes, I know - I check them every week because I like staying alive... I appreciate not everyone else does, and I only say it's a useless video because it told me the tyre tread depths and brake pad wear (10% wear after 8k and almost a year), yet it didn't mention a single one of the six jobs it went in for! Anyway, the video is grainy and each tyre is only on screen for about two seconds, yet I still managed to spot this:

 

 

How come they didn't when it was on the ramps right in front of them? You'd imagine if they'd seen it they'd have removed it before shooting the video! Ho hum another little job for tomorrow, before it works its way into the rubber! It just makes one ponder the quality of the workmanship when service campaigns are returned to you in the same state they were beforehand, and they can apparently miss blatant stuff like this.

2 minutes ago, BillyJim said:

I was among one of the first to have the issue so there was no recall/service.

Long story short: Dealership workshop realigned driver's rubber door seal and replaced rear door chrome trim. Skoda tech came to have a look and said not good enough - replace all offside door seals and trim, which they did.

Trouble free to this day.

 

Thanks Alex, that's actually extremely useful to know. If the stealer tries to blag me tomorrow at least I can throw in the old 'Well according to SUK such and such was supposed to be done', and others on the club have had work done that didn't result in the same problem recurring within 12 hours! Could be worse, at least it's only cosmetic.

1 minute ago, Rainmaker said:

 

Could be worse, at least it's only cosmetic.

Disagree. Some have reported the trim coming away completely at speed which, by my reckoning, is a potential hazard to other road users (cyclists excluded ).

I took my car to the dealership as soon as it happened so they could see the problem, then used rubberised superglue to stop the trim popping out until I could get it booked in two weeks later when a courtesy car became available.

1 minute ago, BillyJim said:

Disagree. Some have reported the trim coming away completely at speed which, by my reckoning, is a potential hazard to other road users (cyclists excluded ).

I took my car to the dealership as soon as it happened so they could see the problem, then used rubberised superglue to stop the trim popping out until I could get it booked in two weeks later when a courtesy car became available.

 

Really? I wouldn't have expected it to come away completely, I'd have though it had at least a couple of screws/studs in the middle or whatever. In that case I'll make it a more pressing concern and try to push them to get it remedied sooner rather than later. In the interim I may have to belt up and down the dual carriageways ahead of the local full-blown lycra warrior cycling club on Sunday, just in case I get unlucky. 

I'm a diesel driving cyclist* - I'll never fit in at this rate....

 

Though my Sportline is a manual @Rainmaker 

 

*not to be confused with those who simply ride a bike as a method of transport and have no spacial awareness, hazard perception or respect for other road users.  Also not to be confused with the twunts who think they are Bradley Wiggins and took up cycling because golf was getting too expensive.  

30 minutes ago, penguin17 said:

*not to be confused with those who simply ride a bike as a method of transport and have no spacial awareness, hazard perception or respect for other road users.  Also not to be confused with the twunts who think they are Bradley Wiggins and took up cycling because golf was getting too expensive.  

 

Haha... That reminds me of an old advanced driving DVD by Chris Gilbert. 

 

Cyclist: Someone wearing lycra and safety gear. Likely to know the Highway Code and have an awareness of surrounding traffic and their impact upon it.

Bike rider: Someone riding a bicycle. Clueless, unaware and particularly likely to cause an accident that they have no idea is coming.

 

 

19 minutes ago, Rainmaker said:

 

Haha... That reminds me of an old advanced driving DVD by Chris Gilbert. 

 

Cyclist: Someone wearing lycra and safety gear. Likely to know the Highway Code and have an awareness of surrounding traffic and their impact upon it.

Bike rider: Someone riding a bicycle. Clueless, unaware and particularly likely to cause an accident that they have no idea is coming.

 

 

As a lycra wearing cyclist, I approve this comment

5 hours ago, Rainmaker said:

 

Haha... That reminds me of an old advanced driving DVD by Chris Gilbert. 

 

Cyclist: Someone wearing lycra and safety gear. Likely to know the Highway Code and have an awareness of surrounding traffic and their impact upon it.

Bike rider: Someone riding a bicycle. Clueless, unaware and particularly likely to cause an accident that they have no idea is coming.

 

 

Is the lycra obligatory? As I am very happy in my baggies and not sure I want to impose my lycra clad super bod on the general public.

I was wondering if you could prise the trim off and hand it in at the desk? 

That would save any misunderstandings. 

On 3/16/2017 at 16:08, facet edge said:

I was wondering if you could prise the trim off and hand it in at the desk? 

That would save any misunderstandings. 

 

Browsing the topic from top to bottom - for a heartbeat I believed you refer to the cyclists' Lycra as "trim". Prying that off & handing to the service mgr would certainly cause some misunderstandings 

On 15/03/2017 at 23:14, BillyJim said:

I was among one of the first to have the issue so there was no recall/service.

Long story short: Dealership workshop realigned driver's rubber door seal and replaced rear door chrome trim. Skoda tech came to have a look and said not good enough - replace all offside door seals and trim, which they did.

Trouble free to this day.

 

Well my trim has been flapping loose (oo er) ever since I got the car back. The offside doors still foul each other in operation and the chrome is off more than it's on. I have spoken to my stealer's service manager today to ask what work was actually supposedly done to the car. She told me that they had used a 'special glue' to hold it permanently in place. I obviously queried this, as (1) it clearly hasn't worked, (2) there is absolutely no evidence of adhesive residue anywhere on the trim or in its backing channel, and (3) as per your post it doesn't appear to be Skoda's recommended fix... She became quite uppity when I mentioned SUK's field techs and said she'd book it back in for mid April (?!) to get 'looked at again'. Crying out loud...

21 minutes ago, Rainmaker said:

Crying out loud...

Many dealerships are going downhill and it seems to be those that have been taken over by larger consortiums, probably due to Škoda's increased popularity.

 

I think mine was overkill as they didn't seem to have come across this problem before. That's not intended to sound ungrateful, in fact the exact opposite.

From what I have gathered the 'service campaign' is to check the rubber door seal doesn't foul. If it does, unseat the rubber door seal and realign/re-glue. If chrome trim has already come away, replace chrome trim.

 

See @Sagalout's post. It appears to have the campaign reference; 64E3.

10 minutes ago, BillyJim said:

Many dealerships are going downhill and it seems to be those that have been taken over by larger consortiums, probably due to Škoda's increased popularity.

 

I think mine was overkill as they didn't seem to have come across this problem before. That's not intended to sound ungrateful, in fact the exact opposite.

From what I have gathered the 'service campaign' is to check the rubber door seal doesn't foul. If it does, unseat the rubber door seal and realign/re-glue. If chrome trim has already come away, replace chrome trim.

 

See @Sagalout's post. It appears to have the campaign reference; 64E3.

 

Yes I hit them with that one Alex. The door rubbers still overlap and the driver's door trim pulls off the chrome trim on the rear door. Service manager simply said she'd never heard of it happening again before now (yeah, right), but I'm not convinced they did anything except push it back into its channel/mounting. Certainly no evidence of glue residue, and with the overlapping rubbers it's going to keep being an issue regardless of glue. If nothing else it stops the driver's door closing about half the time, requiring a harder slam shut. I'll push for a 'proper sorting out' next time.  

Or try a different dealer? That's if you have another close enough? The technical response seems to vary quite markedly sometimes.

 

Good luck with controlling the frustration 

Anyone got any photos on how the trim should be sat v flapping/ post fix ? 

 

Just want to compare mine has its go In to the dealer week after next for some other things 

50 minutes ago, RickTT said:

Anyone got any photos on how the trim should be sat v flapping/ post fix ? 

 

The only pre-repair picture I took was a night picture just showing the flapping trim...

 

 

After repair showing door closed - and I apologise for the poor quality as I used a phone camera...

 

 

and ajar...

 

 

The rubber trim of the front door should barely clear that of the rear door.

 

I hope this helps!

The rear offside door trim on my L & K started catching and coming away. Although the car is booked in, it won't be for another two weeks so I've taken matters in to my own hands for now. I carefully peeled the strip away from the rubber, re positioned it further back along the rubber strip and then pushed it home using the palm of my hand. It took some effort to seat it, but so far it's stayed put. I will expect it replaced as originally the trim was bent opening the drivers door.

 

bookmarked

I noticed the chrome trim coming away from the rear passenger door every time I opened the driver's door shortly after I purchased my car.  I thought the previous owners or valeters had damaged it.  I wasn't aware of the recall.  I tried vaseline at the interference point between the two strips but that made the matter worse.

 

Motorpoint offered to fix it but that meant a 2-3 hour round trip.  After much head scratching I worked out what the problem was.  The location of the chrome strips looked identical on both sides of the car.  The difference on the drivers side was that the chrome strip moved inwards slightly when pressed with a thumb against the rubber despite it being locked in place.  The other side was rock solid.  I noticed that the strip was convex (had been bent outwards away from the car).  I very carefully straightened the strip at the point where it had already been deformed and provided a very slight bend inwards.  When I reattached the strip, I found it to be rock solid against the rubber seal (no movement).  The strip has not detached since.

 

Obviously, I would not have done this had I known about the recall but thought I would share my solution anyway.

 

On 15/03/2017 at 22:57, Sagalout said:

Hi Rainmaker. The recall number/service bulletin I had is 64E3. If I recall correctly it is a case of stick it up if possible, if not then replace. If your 'stealer' is any good they should let you see the notice if you give them the number. That way you can check that they have done what is required.

I am not aware of more than the one bulletin for this defect so sounds like they have gone at it half cocked to me. 

Mine is going in for the chrome trim repair next month.  I will keep this number in mind thanks.

On 15/03/2017 at 23:14, BillyJim said:

I was among one of the first to have the issue so there was no recall/service.

Long story short: Dealership workshop realigned driver's rubber door seal and replaced rear door chrome trim. Skoda tech came to have a look and said not good enough - replace all offside door seals and trim, which they did.

Trouble free to this day.

I'm wanting this to happen to mine.  They have already repaired the front drivers trim (not brilliantly) and now the rear passenger chrome is coming loose.

 

The dealer has booked me in for a few days and given a courtesy car so I hope this means they are doing a full job like you have had.  I've been told they will need to "check with Skoda" as to what is to happen.