I took my car in to my Skoda garage for its second service Friday and was befuddled with their attitude.

 

Firstly my second service was already paid for and I also had an appointment so it could be serviced while I waited.  Well I waited an hour before they started it.

 

Secondly, I had already asked them to check the run out on the discs as I was getting a pulse through the petal.

 

What surprised me as that:-

1    They confirmed that they do not take the wheels off during a service,

2    That they now video the underneath  (something I have had for years with my VW cars), but this was new to them.

3    During the video they claimed that my disc pads were ALL 35% worn.  Something I know to be untrue.

4    During the video the technician measured the dept of treads and the readings I saw on the video were not the same as that on the form.

5    But most galling of all was that the technician said the pulsing was caused by the offside rear disc being rusty and slightly grooved.  When I asked about changing them under warranty they said discs were not covered by warranty. I then showed them the Skoda web T&Cs which advises consumables or NOT covered (and lists them - including disc pads) but does NOT mention discs. Therefore my default they are covered.

 

I asked that they remove the wheels and use a dial gauge to measure the run out and they said they would if I paid them to take the wheels off.

 

So a safety critical item like discs is unimportant. To cut a long story short I have now disassociated my app with them and am going south of here to a decent Skoda dealer.

 

It should be noted that the service manager and technician were new to the dealer from  a year ago and it therefore says a lot for the quality of Skoda servicing and attitudes of the personnel.  

 

I think I got more chance of winning the lottery.

 

Happy times ahead I hope

 

Wear and tear items are not covered under warranty "unless" there is a manufacturers fault.  

Second 'fixed' service (10,000 miles or 12 months, whichever is reached first), or the second 'variable' service (up to 20,000 miles or 24 months)?

 

If it was a variable (major) service then they should have removed the wheels...

 

http://www.skoda.co.uk/finance-and-offers/service-and-maintenance/simply-fixed

Yeah I think discs are wear and tear so only 6 month / 6500 miles warranty new.

 

Dealer remove wheels at a service?  Ha! 

In my entire time processing skoda/vw/audi warranty claims i have never processed a claim for discs.  Skoda wont cover them. Esp at the age and mileage of car! 

@mrburns

take Google.Translate and translate 'Škoda' from czech

 

some lucky boys got new discs covered by warranty, but not me :(
https://www.briskoda.net/forums/topic/407627-rear-disc-brake-wear/

 

going to replace them, but to what?
1. avoid same crappy original parts
2. increase current 310/228(front/rear) size to fullsize - 340/310
3. ventilated rear

 

have collected few links of brake system fixing projects, but picture isn't clear yet
https://www.drive2.ru/l/482038543074459703/

https://www.drive2.ru/l/497266229363343851/

https://www.drive2.ru/l/499279435153801553/

https://www.drive2.ru/l/499732983700258853/

https://www.drive2.ru/l/504498816850853922/

https://www.drive2.ru/l/506940832176144509/