Hi All,   Just joined the forum.

    After 3 octavias I now have Karoq 1.6SE TDI Manual registered Sep18.

I have noticed that when the passenger and/or the driver's side window is down below the half way position, fully pulling up the switch(s) on the driver's door the window(s) to close window(s), they will go down instead of up!   A second pull on the switch is required in order to close.   Rather a strange if this is by design. 

 If this is by design be aware that the same happens when using the key fob when locking and 'closing' window at same time.   Check the windows have actually closed.

Weird. On mine (registered May 19), the windows work as expected. Cannot reproduce your issue.

 

Edited 8 June, 20197 yr by agedbriar

Hi Rayc6779

 

Just in after trying the electric window scenario and I'm afraid they just go up and close, the only time they go down is when you put your hand out and the anti-jam sensor picks up the resistance from the hand and the window goes down, my Karoq was built in week 50 of 2018.

Edited 8 June, 20197 yr by Apprentice
typo

3 hours ago, Apprentice said:

Hi Rayc6779

 

Just in after trying the electric window scenario and I'm afraid they just go up and close, the only time they go down is when you put your hand out and the anti-jam sensor picks up the resistance from the hand and the window goes down, my Karoq was built in week 50 of 2018.

 

Maybe the windows are tight when going up and making the anti jam sensor work!

 

Thanks for your replies.

   I will check for tightness tomorrow during the 'Sunday car wash task'  weather permitting.  If not the car goes in for Oil Change service soon as the display is indicating 600miles to go.

Will indicate the outcome.

11 hours ago, don_kiddik said:

 

Maybe the windows are tight when going up and making the anti jam sensor work!

 

 

Could be but what puzzled me was the fact the window/s close OK when the switch is pulled again plus the glass has further to travel up in order to close.

Quote

 

Interesting. I have a similar issue. When locking the car with a long press on the remote the wing mirrors fold in but the half open window I am trying to shut actually goes down. Another long press and it goes up as it should. I have no idea why someone would design it like that. You are likely to assume it’s shut and leave it open. 

 

I’ll have to try it and see whether the position of the half open window ( ie above or below half open) makes a difference. I’ve only had it happen on the passenger door. Again,  I’ll see if it happens on all doors.

 

Not very happy with this karoq. ( see hopping and stopping thread). I think this is my last Skoda. 

Did the 'Sunday car wash'.    Used window cleaning fluid you get with the AutoGlym kit.   Did both front windows. 

 

First try,  put both windows to just below half way.  Followed immediately by closing.  Windows closed as expected.

Second try,  again both windows just below half way but left for approx 5 minutes.   Used the key fob to lock car and close windows. 

Both windows went down.  Doing another long press both windows went up as normal

 

Before leaving the car parked anywhere, check windows have actually closed as there are now two instances of this happening using the key fob.

Sunny and dry in this part of the world for a change and the car hasn't been washed so I copied what you did with regard to using the key fob for locking car and then closing the three-quarter open windows and they both closed straight up.

I remember using a silicone aerosol spray in the window channels of an old car my aunts had where the windows were squeaky and sometimes stuttered on the way up and that spray did help but it was an old car (low mileage) and not a new one.

Take it to a Skoda retailer and ask them to check the windows issue out under warranty so they don't charge you for the time as it shouldn't be like that, you can demonstrate it to them first just incase they say that they couldn't replicate it.

Thanks Apprentice.    The car is due for an oil change service - 10,000 miles or should I say 9200 (15000Km) service soon - dash showing 600m to go.   Will request a check then.   Will give their answer here when done.

Many thanks to all that have given their ideas.

 

One point is that I could understand one window sticking but unlikely two sticking though not impossible.

Car had its service on the 10 Jul,  Service report said windows one touch system reset.  Customer to monitor.

Problem still there.   Car going in for full investigation in August.

Update to the resolution of this problem......

  Car booked in for resolution of the windows problem early August.  Day one garage informed in the afternoon - 'could not reproduce windows going down instead of up.  Went to garage and demonstrated.  Windows - driver's and front passenger's window went down instead of up.   Rep said 'bother! or words to that effect.    Car back into workshop.   Next day update - will have to consult Skoda direct in the Czech Republic.   

After a few days Skoda informed garage to change the window seals on both doors.   The driver's door seal was changed but the new one for the passenger door was faulty and had to be back ordered.

Had the car back - week later - while the new seal came into the garage.   Guess what? ... the driver's window was still the same.   My what a supprise!!!

I took some measurements so the garage could easily replicate the problem.......

Put window down till only 100mm (4inch) showing.  Measured at the handle end.  Wait 2 minutes.   Press and hold keyfob to lock and close window.  Window goes down instead of up.

 

Car currently back in garage.   Passenger seal replaced.  Window still the same.    Garage has consulted Skode again.  Awaiting update......

 

 

 

 

Try to to reset the auto mode by holding up the button for 3 seconds when the window is closed.

17 hours ago, Rayc6779 said:

Update to the resolution of this problem......

  Car booked in for resolution of the windows problem early August.  Day one garage informed in the afternoon - 'could not reproduce windows going down instead of up.  Went to garage and demonstrated.  Windows - driver's and front passenger's window went down instead of up.   Rep said 'bother! or words to that effect.    Car back into workshop.   Next day update - will have to consult Skoda direct in the Czech Republic.   

After a few days Skoda informed garage to change the window seals on both doors.   The driver's door seal was changed but the new one for the passenger door was faulty and had to be back ordered.

Had the car back - week later - while the new seal came into the garage.   Guess what? ... the driver's window was still the same.   My what a supprise!!!

I took some measurements so the garage could easily replicate the problem.......

Put window down till only 100mm (4inch) showing.  Measured at the handle end.  Wait 2 minutes.   Press and hold keyfob to lock and close window.  Window goes down instead of up.

 

Car currently back in garage.   Passenger seal replaced.  Window still the same.    Garage has consulted Skode again.  Awaiting update......

 

 

 

 

I had this on the driver's door of my 2018MY Karoq. They did the 'soft reset' , changed the window seals and finally fixed it by a full 'computer reset' - all under Skoda's direction. What a 'full computer reset' constitutes I don't know, but all my settings I had changed to suit me were back to standard, VCDS changes made were still there....

Edited 24 September, 20196 yr by Luckypants

1 hour ago, Luckypants said:

I had this on the driver's door of my 2018MY Karoq. They did the 'soft reset' , changed the window seals and finally fixed it by a full 'computer reset' - all under Skoda's direction. What a 'full computer reset' constitutes I don't know, but all my settings I had changed to suit me were back to standard, VCDS changes made were still there....

 

   Hi Luckypants,

       Many thanks for your reply.    These are the procedure the garage seems to be going through now.   The garage said yesterday that this problem is unique and Skoda said that they have never come across it before.

    Again many thanks.

Edited 24 September, 20196 yr by Rayc6779
spelling

13 hours ago, Phenix said:

up

Very strange! This problem is well known in VW group since many years. I had it on a Touran and it was resolved by the trick I explained above. Very easy.

Hi Phenix,    The reset of the windows you explained above was done by the garage at the service in early July. 

  I came across this procedure on line and tried it to no avail.

 

Many thanks for your advice.

I had a vaguely similar problem with the left hand front window on my then 4 year old Yeti - intermittent at first and then all the time.  On lifting the window switch to close, the window would close but not stay there - it opened again - I could get it to close approximately by careful manipulation of the switch.  Anyway, the man booking the car in for service last spring said he'd try a free quick window reset before the main service and before asking the engineers to investigate further.  If I remember correctly, he lifted & held the switch in the open position while it opened + for 5 secs after in the full open position and then pressed the switch in the close position while it closed + for 5 secs after in the closed position and voila - problem sorted and no charge.

1 hour ago, croquemonsieur said:

I had a vaguely similar problem with the left hand front window on my then 4 year old Yeti - intermittent at first and then all the time.  On lifting the window switch to close, the window would close but not stay there - it opened again - I could get it to close approximately by careful manipulation of the switch.  Anyway, the man booking the car in for service last spring said he'd try a free quick window reset before the main service and before asking the engineers to investigate further.  If I remember correctly, he lifted & held the switch in the open position while it opened + for 5 secs after in the full open position and then pressed the switch in the close position while it closed + for 5 secs after in the closed position and voila - problem sorted and no charge.

That's what I did also when I had the problem with my Touran, but the problem here seems more serious.

You can find this on Wikihow:

 

Automatic windows make it easy to raise and lower your window, but they can easily be thrown off or reset when you replace your vehicle’s battery. The automatic window function relies on a sensor and electrical components to interpret when a window is open or closed, so replacing your car’s electrical power source can mess with these settings. To reset the memory settings for your window, press the button for each window down and hold it for 2-5 seconds. Then, raise the same window and hold the button for 2-5 seconds. If this doesn’t work, you may need to lubricate your windows with silicone spray, replace the fuse for the windows, or clean out the reel inside your door panel.

Contacted the garage yesterday.   The basic battery/computer reset - whatever that is - did not fix the problem.  Garage now back to Skoda!   How 'Simply Clever' is this!!!

  The holding of the window up/down button for a few seconds is the 'soft reset' the garage tried initially.

Thanks to all that have given me advice.

If I am reading this correctly? You are missing a step in the power (Window Force Limiter) reset.

 

NOTE: Each window must be reset individually:

1 Using the appropriate switch fully open the window and release the switch

2 Now fully close the window 

3 Release the switch

4 Pull on the switch again as if to close it and hold for a second or two

This action causes the window control module to relearn the force for the force limiter function. A vital safety function which the car is telling you, by sending the windows down, has lost its setting. The setting can be lost when the battery has been disconnected and if the battery voltage is low for any reason. Even cranking the vehicle over when the battery is on the low side can cause some features to shut down.

 

Its an old Briskoda cherry that has been doing the rounds for a few years now and literally has had dozens of threads on it in other sections over the years. Its not uncommon for people to find that they (including dealerships) miss the fact that the switch MUST be released between the operations in performing this reset procedure.

Anyway, I hope this helps and solves the problem for you................Tony