I have a Motorola G7 power with Google photos app installed, guessing most come with this as the norm.

Anyways up to around a week ago all my photos were there and showing in the app now most don't. I get the odd one that shows up in the list, let's say around 6 out of maybe 200, the rest just greyed out but they are definitely there. If I take a new picture they definitely show up no problem. I also have an album from 2017 showing up on the drive, all nice and clear and showing but this is an album synced from Flickr.

 

It seems a display problem to me, my two Google accounts are all synced and working properly, I'm signed in and all permissions known to man are enabled, I just can't fathom why it's like this now when it was all working fine 1 week ago.

BTW the phone hasn't updated recently, I know sometimes that can screw things up, it all up to date as it says so.

 

Any ideas on how to solve it apart from maybe a full reset of the phone?

Edited 19 February, 20215 yr by MickA

If you plug your phone into a computer can you see the photos?

2 hours ago, Aspman said:

If you plug your phone into a computer can you see the photos?

 

No I can't see anything on the phone although the phone shows up as a connected device when plugged in via USB.

I usually back up photos to an external harddrive every so often so it's about 3-4 months of photos that can't be accessed and won't show on the phone.

Aren't the photo's just backed up to the cloud (Google drive) and so only the thumbnails are visible and the actual photo's in the cloud?

6 hours ago, MickA said:

 

No I can't see anything on the phone although the phone shows up as a connected device when plugged in via USB.

I usually back up photos to an external harddrive every so often so it's about 3-4 months of photos that can't be accessed and won't show on the phone.

When you plug a g7 into a usb it doesn't I think automatically show the phone content on the computer. You have to go into settings on the phone and choose the USB option you want.

Correct, when you swipe down from the top of the home screen,  at the bottom of the list of items displayed, it should say android system.

 

You tap on the item that says charging by usb, then from the list that comes up, you select file transfer.

 

The phone drive information and data should then be visible.

 

Pictures taken on the phone should be found in the DCIM folder, then Camera subfolder.

 

Hope it helps.

12 hours ago, NJRJ said:

Aren't the photo's just backed up to the cloud (Google drive) and so only the thumbnails are visible and the actual photo's in the cloud?

 

Yes that's correct and I think this is my problem cloud v phone storage. I deduced that any photos that have be enhanced or altered etc on the phone are now corrupted. I managed somehow to get back around 75% of my photos to show in the phone, how I have no idea. I did uninstall the photos app and reinstall but this immediately didn't solve anything. Now after a little tweaking we have a large percentage back. The I reckon that don't show as I say are those that have been adjusted previously on the phone.

This may or may not be related but thought I'd add it as it may be relevant in the very near future.

Google is amending their photo storage (15Gb) capacity again which will limit the amount of photos able to be stored with a free account. This will also depend if users have a Google phone or not (and it's age) plus in what resolution the backup is being made. 

12 hours ago, camelspyyder said:

When you plug a g7 into a usb it doesn't I think automatically show the phone content on the computer. You have to go into settings on the phone and choose the USB option you want.

 

11 hours ago, kentphil1 said:

Correct, when you swipe down from the top of the home screen,  at the bottom of the list of items displayed, it should say android system.

 

You tap on the item that says charging by usb, then from the list that comes up, you select file transfer.

 

The phone drive information and data should then be visible.

 

Pictures taken on the phone should be found in the DCIM folder, then Camera subfolder.

 

Hope it helps.

 

I've cracked that side of things, something until you've mentioned it I completely forgot how to do. My old Motorola was different in the way you connected it, more deep in the settings to change to file transfer.

Anyways it still doesn't show any files to transfer anywhere, I bring up the internal storage on the phone, zilch nothing showing although it shows as they are there.

Been on Google account/photo storage this morning, all photos there so good.

It's a clear everything off and start again from scratch and I think and reset the phone.

I've had nothing but trouble this week with technology, my PC's are ready for the scrapheap, got two over the hill laptops.

Bought my missus a nice new tablet this week for her birthday, I like it I'm having one myself.

 

Thanks for sharing your thoughts, been very helpful but this ageing blokes just had enough, lockdowns getting to me, might take to the ale early today whilst watching the match.😵

Edited 20 February, 20215 yr by MickA

1 hour ago, john999boy said:

This may or may not be related but thought I'd add it as it may be relevant in the very near future.

Google is amending their photo storage (15Gb) capacity again which will limit the amount of photos able to be stored with a free account. This will also depend if users have a Google phone or not (and it's age) plus in what resolution the backup is being made. 

 

I've seen that too, just wonder if that's connected to my problem.

My wife has the very same phone, hers is fine and working properly with Google photos and the cloud etc.

I'm baffled and beaten on this. As I said above the photos are in the cloud, all there backed up. So it's reset phone time and see how it goes.

Thanks for you input.👍

Is there a possibility the file allocation table has become corrupted if you are using a memory card at all?.

 

If you are using a card, did you format it externally, or with the onboard phone procedure?.

On 20/02/2021 at 12:16, MickA said:

 

I'm baffled and beaten on this. As I said above the photos are in the cloud, all there backed up. S

👍

 

Just some general pieces of advice...

 

• If you've only one copy you have no backup. It doesn't matter where it is.
• Don't trust things just because they are in "the cloud" or provided by a big compnay like Google or MS. "The Cloud" = Someone else's computer. Always think  if you are happy for your stuff to only be stored on "someone else's computer".
• The big players all have history of deleting/losing peoples stuff, suddenly discontinuing services or changing terms; all of which can mess up your files.
• If you're not paying for storage on the cloud then you can have no expectation of service i.e. they can lose your stuff and you have no comeback.

Edited 22 February, 20215 yr by Aspman