Hi guys,

 

I took my Superb to the dealer in October to have the health check in order to qualify for the Skoda All In (2 years warranty, 2 services and 2 MOT's).

 

Typically about 2 days after the health check I get a big warning come up on the dashboard saying "Emergency call restricted. Workshop!"comes up on the screen. This comes every time I start the car, there is a warning light also on the dash and there is a vehicle status warning also on the vehicle page of the media console.

 

I knew I was taking the car in for a service and MOT at the end of January so I thought I would wait to get it sorted at the same time.

 

After the service I asked about the error and they tell me that it might just need an update or the module to be changed and that they wont know until they run a ~£125 diagnostic. 

 

My first argument was that surely it can't need an update to fix an error that hasn't been there for 4 years unless they've planned for something to expire? 

 

What's everyone's views on this?

 

Thanks

In the UK @ Participating Dealers of Fixed Service & Maintenance the first 30 minutes of a Diagnostics is £60.

 

Plugging in getting codes and doing the diagnosis  will take under 30 minutes.

If more and their minimum charge is £125 then that will not be payable by you if it is a Warranty job. 

 

Plenty Dealerships 'staff'  would rather put customers off having the car come in by putting fear of the costs involved.

 

As it is the Service Desk Staff can have a grown up with Training check the TPI on the known fault. 

As for Updates / Enhancements that are part of Recall Actions and Service Campaigns they should be done at the Services.

 

 

Edited 2 February, 20224 yr by roottoot

Exactly what I was quoted by Lookers in Guildford when our 280 went nuts while we were away in July last year. The dash lit up and no ABS, cruise, blind spot etc. etc. Oh and a three week wait to see it… or five if I wanted (err, NEEDED) a now chargeable courtesy car. Then called a respected VAG Indy who was much closer, who said they were certain it’d be a wheel sensor, probably rear and they could see the car on Monday (this was Sat). I asked about a courtesy car and they said sorry, but I’d have to wait… til Tuesday! Needless to say they got and will continue to get my business from now on. Oh, they didn’t charge for the diagnostics either. 
P.S. Lookers also kindly told me they’d reduce the cost of a service by 10%, but only if …. wait for it…. I got the camBELT changed at the same time!! Stars, er?

Edited 2 February, 20224 yr by numskull

44 minutes ago, French said:

My first argument was that surely it can't need an update to fix an error that hasn't been there for 4 years unless they've planned for something to expire? 

 

 

Your car is full of software and there will be bugs/issues within that code. Some of these might be rare and only occur under very specific circumstance so yes, it's entirely plausible that an update *could* fix your issue despite it being fine for four years...

 

Just for example, I had a error on my power steering module at around three years old stating "Mechanical Failure" and yet this was fixed for free by a software update: 

 

 

That being said, it's nigh on impossible to guess what the issue is without fault codes. Once you have the fault codes, you can check the TPI/TSB for any that might be relevant