8 minutes ago, Jmf68 said:

Can you pm me your email address please?

Done.

Thanks. AG Falco

Info found and emailed to you.

Thanks. AG Falco

4 minutes ago, AGFalco said:

Info found and emailed to you.

Thanks. AG Falco

Thanks mate really appreciate it. The service they provided undertaken on 3.5.2025 is dust snd pollen, brake fluid and reducing agent. Does not include oil change. Although this was undertaken in january still i asked for clean service for my ownership.

As it didnt pull through on Erwin does this look suspect to you? Or can there be a delay on the system.

5 hours ago, Jmf68 said:

As it didnt pull through on Erwin does this look suspect to you? Or can there be a delay on the system.

Yes there is a delay in the info becoming saved.

This is in case any mistakes/errors/omissions want updating.

Thanks. AG Falco

So bit of an update.

Finally spoke to service manager (verbally) yesterday following receipt of outstanding documents. The following was discussed:

1. He advised i need to send a letter if my intention is to reject.

2. He accepted that documents should of been made available at point of sale which they werent and i did not know what had/hadnt been done. He has already confirmed these were locked away over the bank holiday weekend.

3. In terms of service history i was told during my initial discussions the car had full service history. On thursdsy sales manager confirmed that as part of prep they undertook brake fluid change, oil and pollen filter. As such on my initial discussions it didnt have full service history and therefore potentially misrepresentstion at that time.

4. AG Falco has helpfully provided service search (thankyou for this again). 6 days later it hadnt been uploaded from the service they told me they did during prep but appreciate this may be going through admin process. Given difficulties i have had though i find this concerning still.

My issue now is whether to reject the car. Looking for alternatives there is basically a very limited availability of cars in this spec (manual/diesel) and none in white without going to significantly higher price point (which i can afford but then starts the stress of finding a car all over without anything in the interim).

My other concern is whether they dispute my rejection and state nothing wrong with brakes when its back in their ownership and then take there own case to me. As there were things promised and not underaken as agreed already there is a definite lack of trust here and i want the matter simply resolved.

After reading the unfair trading regulations i do think i have a case in this matter over lack of information/misrepresentstion over no information being provided/insurance terms when asked directly to make an informed decision on the car as this was only provided after the fact/things not being as they should. I have wrote a statement of events over what has occurred over the last week between me and the salesman and detailing the sales/service managers responses. Should i send this over to the sales manager for review or is this going to open even more issues for me.

Just a small point. Even when there is a Full Service History or Full Main Dealer Service History that does not mean a History of Servicing to the Manufacturers Recommendations, Guidelines, Schedule or Specifications.

Showing Oil Change Service Oil & Filter Inspection Service, Extended Scope etc is just that.

Items such as Pollen / Air / Fuel Filter, AC Service, Brake Fluid Change, VAQ Diff, DSG, Haldex Service Body Inspections, etc etc are Service Items and should show if done or not with a FSH or FMDSH.

Approved used warranty booklet.pdf

Edited 11 May, 20251 yr by Ootohere

3 hours ago, Jmf68 said:

state nothing wrong with brakes

An MOT brake test might confirm any brake issue.

The test will check each wheel/brake individually.

The parts fitted list you have, include front brake disks, brake pads and a set of shims for the pads to sit in.

Thanks. AG Falco

Yeah i understand that since reading up. Think the point i was trying to address is they said full service history i.e all items required were done before viewing which it hadn't but apparently they added later on the saturday to provide that full service. The point being at point of inquiry before placing the deposit it was misleading to suggest amongst several other things.

Mot is stsmped at 10am both mot/service work was done on the same day apparently. Given they start 830 (allowing time to get stuck in etc) id imagine MOT was done first. Then brake fluid and rear discs/pads if they were done. To me MOT is just as it stands at point of testing. The previous discs could have been in bad shape and therefore should not of passed MOT or they just needed to meet approved standards so if service work was taken afterwards could have affected things.

6 minutes ago, AGFalco said:

An MOT brake test might confirm any brake issue.

The test will check each wheel/brake individually.

The parts fitted list you have, include front brake disks, brake pads and a set of shims for the pads to sit in.

Thanks. AG Falco

Ok thats helpful. So when i did visit i originally said front discs appeared new. My father in law came round thursday and said front discs look original given that they included a lip rear look newer. The rear are smooth dont really appear any issues so i thought he might be right.

The dealership has judt said discs and pads. They have never said which.

7 minutes ago, Jmf68 said:

Think the point i was trying to address is they said full service history i.e all items required were done before viewing

Most garages wont do anything mechanical/spend any money until it is sold.

9 minutes ago, Jmf68 said:

Then brake fluid and rear discs/pads if they were done.

Do the rears look new?

Part numbers are for rear brakes.

Thanks. AG Falco

5 minutes ago, Jmf68 said:

discs and pads.

If the photos are of the fronts then they don't look new to me.

Thanks. AG Falco

But the part list you sent says new is that right?

See attached photo if the lip as best as i can show i know not the greatest way of showing it

Both rears

I would say rears are new but front been on for a while. Front don't look too bad. Do not take the car to anyone else as as soon as someone else even looks at it I bet the dealer will dig there heels in and say their waranty if theres any is void.. If your not happy then I would take it back for a refund.

Alasdair

3 minutes ago, Alasdair1 said:

I would say rears are new but front been on for a while. Front don't look too bad. Do not take the car to anyone else as as soon as someone else even looks at it I bet the dealer will dig there heels in and say their waranty if theres any is void.. If your not happy then I would take it back for a refund.

Alasdair

Already avoided this thanks to helpful posts on wednesday. I dont know whether ive posted this part of the story yet though. Service manager called on thursday he actually wanted to listen to the issue i was having so i briefly explained brakes and said you can email further questions (which he hasnt) and id more than happy answer any questions.

Due to distance they were trying to use the RAC cover to investigate the brakes on their behalf or alternative dealership (which have advised send it back over the phone as its their issue beforehand). Told the dealership the RAC isnt responsible you are and they are not skoda approved. He went quiet at that.

The issue is i do like the car but the way in which it was sold, mistakes in the reports and information provided since with lack of clarity and the issue over brakes just means that what else has been missed. It could be minor could be a major fix which would be under warranty but thats not my problem if they did the job properly in the first place.

If the car wasnt ready i could of waited a week and was told it would be ready first thing.

I think you need to really think about rejecting the car..... If you are having this many doubts then I would just err on the side of caution and reject.

You may only have a small pool of vehicles to pick from when it comes to the same spec and colour but you also need to be a bit flexible too to make the most of what vehicles are available nationwide.

I got my vRS last year with the options I favoured (Winter Pack+ and Tri-zone climate) I would have also preferred the Canton stereo option and possibly the active suspension system but to find all these options i'd have probably still been looking now.... But then the colour of the car I bought (Race Blue) was always my fourth choice colour after Hyper Green, Metallic Grey & Metallic Orange. You have to start thinking what's most important the options you want or the colour? Then either start looking at cars with similar options in the only colour you want or cars with the options you want but in a choice of maybe 2, 3 or 4 colours.

Again like I say if you are having this many questions and doubts at this stage I'd reject as you'll possibly end up just thinking something else is wrong in the future each time you hear a knock or see something new.

Edited 11 May, 20251 yr by WaveyDavey

oh no i agree 100%. SE L is minimum spec as i found se tech seats did my back in a bit. So it will come down to whats out there whether approved or not.

Even started considering should i extend search to the hybrid engine (not plug in) to at least get a few extra mpg out.

2 hours ago, Jmf68 said:

oh no i agree 100%. SE L is minimum spec as i found se tech seats did my back in a bit. So it will come down to whats out there whether approved or not.

Even started considering should i extend search to the hybrid engine (not plug in) to at least get a few extra mpg out.

Yep I think you should just reject it and look at others... Like I say maybe decide on another 2 or possibly 3 colours other than white (They're like black cars great the day you clean them but look dirty the day after 🙂) and then take a look at what's available elsewhere. 👍

How have you got on, has there been any more progress?

At the moment still in limbo. Had one phone call saying need a letter to reject which i already knew no response to emails since 8th may. Since then the executive team have said to they want evidence. Im fine with it but my local dealership only had availability for tonorrow to run diagnosyic. Theyve also agreed to do an MPC to check if it meets approved standards. I hand washed the car and scrape along rear bumper is much larger than originally thought but was hidden by the dirt layer.

Unfortunately im on holiday from thursday so timescales are reduced in terms of sorting issues

So local dealership advised following

Front discs and pads need doing as the discs are affected by heat transfer

Undertray cracked and needs replacing

New tyres aren't new as they suggest they are part worn. Still legal and meet approved standard but doesnt look great for them if they are saying brand new.

No update to mib undertaken

No breakdown kit, mats or umbrella.

No correspondence from dealership for two weeks so ive said to exec team they can get the issues fixed and what was originally agreed to be done by this dealership or i reject the car.

I wouldn't shy away from rejecting the car. That said, I'm not sure what you paid for it.

Within a few months of buying my vRS I had to do discs and pads on all corners, as well as the battery. The drivers door seal was pretty knackered, so it was replaced. My previous Approved Used car needed a new glove box. Both cars had the tyres they came with replaced after five minutes.

Heat transfer aside (?) those discs are fairly lipped. You can replace just pads, but with discs really you need to be doing the pads too. What brand are the tyres? My vRS had almost new tyres on it, but they were unbranded.

Ultimately, it's not a brand new car, so consumables like tyres, brakes, etc are always candidates for replacement, even when buying approved used. I was sold an approved used car that turned out to have crash damage, so it's by no means a seal of unquestionable approval.

Given everything, I'd be tempted to reject it. You've said that you bought it in a rush and that's never a good thing. Maybe take this opportunity to get yourself whole, and then go again?

The only reason im considering keeping it is that it does drive well on the road compared to few others ive driven. Also price point was cheaper than comparables available now but it really depends if they get their act together.

Unfortunately im going on holiday today so thats cut into time. Luckily before purchasing the car my home insurance renewed increasing legal protection so ive also got that in the works if they **** about it gives me 90 days to unwind the contract and given what they’ve given me and what another dealership has said flagginh additional issues i think they really will struggle. Luckily my boss gave me a decent pay rise last week so im fortunate i can **** about with rentals if need be.

On 11/05/2025 at 07:23, Ootohere said:

Just a small point. Even when there is a Full Service History or Full Main Dealer Service History that does not mean a History of Servicing to the Manufacturers Recommendations, Guidelines, Schedule or Specifications.

Agreed, I was staggered to see a Focus that I ran into the ground when working a long commute, subsequently on a forecourt advertised as having a full service history. I hated the damn thing and hadn't had it serviced for about 30k miles. Basically by including the service book they are providing the vehicles full service history, regardless of whether there's anything in it!

Anyway, my two pence worth, I really feel for you and just be assured that this will go away, it will not consume any of your thoughts in a month or two.

I think I would be looking to reject the vehicle, but that's easy for me to say, it's not me that has gone through this journey and has to enter an unfamiliar legal process.

But if your dialogue with Skoda UK is still open and you're still interested in keeping the vehicle, perhaps suggest that if it is properly brought inline with their approved used checklist (maybe by another dealer) and they can increase the warranty period for some added peace of mind, then you'll give them the chance to do so?

All the best, try and enjoy your holiday.

30 minutes ago, dan245 said:

Agreed, I was staggered to see a Focus that I ran into the ground when working a long commute, subsequently on a forecourt advertised as having a full service history. I hated the damn thing and hadn't had it serviced for about 30k miles. Basically by including the service book they are providing the vehicles full service history, regardless of whether there's anything in it!

Anyway, my two pence worth, I really feel for you and just be assured that this will go away, it will not consume any of your thoughts in a month or two.

I think I would be looking to reject the vehicle, but that's easy for me to say, it's not me that has gone through this journey and has to enter an unfamiliar legal process.

But if your dialogue with Skoda UK is still open and you're still interested in keeping the vehicle, perhaps suggest that if it is properly brought inline with their approved used checklist (maybe by another dealer) and they can increase the warranty period for some added peace of mind, then you'll give them the chance to do so?

All the best, try and enjoy your holiday.

Cheers. In fairness it probably will. Diagnosed with OCD so this will likely consume my mind in terms of what if/what have they missed for some time. Thats kind of the reason i went with approved dealer as that work is meant yo be carried out for peace of mind. Which is why i said the choice is they accept the rejection or my local dealership does the work and they pay them directly. I will not allow them to fix as i have no trust in them so if they say so its a straight rejection. Given the amount of messing about i honestly dont want them to have my money but then ill have to cough up an extra 4k going elsewhere and to me its Is it worth it on something that depreciates anyway.

The audi i test drove before this is still available only thing puts me off is high expense when things go wrong. Im more practical than that and whilst octavia doesnt have some creature comforts it has benefits elsewhere.

I havent had a response from exec team as yet but responses havent really happened on wednesdays anyway so will give a call tomorrow to say that plus extra warranty as a minimum to cover any trust issues with it.

Before i boarded my flight today the solicitors rang to say they accept the case so theres something in that