Hi,

Our driver side window made a growly noise then wound itself all the way down, and is now stuck.

We have removed the door panel and can't even lift the glass manually from the bottom. It will not move.

I think we need to replace the window regulator, but it seems that we need the glass half up to remove it. (Need to line up the rubber bung with a slot in the regulator?)

I just want the window shut for when this heatwave breaks and the rain returns. Then we can order and fit new parts later.

Perhaps ask Skoda garage to help? I am not sure if theirs a way to manually wind it up.

Is glass covered on your insurance?

Might be that you need to smash the glass, replace motor. Call insurance to replace glass.

If you've disconnected the winder mechanism you should be able to lift it by hand, but keep it square between the rails. Wedge a bit of wood underneath to keep it up.

1 hour ago, Binx1310 said:

Perhaps ask Skoda garage to help? I am not sure if theirs a way to manually wind it up.

Is glass covered on your insurance?

Might be that you need to smash the glass, replace motor. Call insurance to replace glass.

It really looks like smashing the glass is the only option, but that seems like a ridiculous design.

1 hour ago, defsix said:

If you've disconnected the winder mechanism you should be able to lift it by hand, but keep it square between the rails. Wedge a bit of wood underneath to keep it up.

That's what we were hoping, but it still won't move at all.

Cut the winder cable.

what about pushing the button whilst trying to move window. It may be that the motor is on a worm gear. If its got no go in it but you are lifting the weight of the window too then it might just have enough to move and you can at least get the window up

Just had a look at the manual. If you remove the motor, you can then manually move window to the desired height apparently.

Edited 24 June24 Jun by Binx1310

Binx above is correct.

As long as the motor is connected to the mechanism, even if the former or the latter are broken, they are "jointly" in this.

I admit I have never opened the Superb yet, but I had a few times to replace partially or entirelly the mechanism, and you need to disconnect the motor from it.

Once you get the motor out of the way, you can move the glass manually - start slowly by few increments, until you detect what is wrong.

If a lateral guide has failed (the vertical ones that guide the glass up and down), you will sense the glass moving at an angle, or locking on one side at it wedges on the guide.

Careful that in case the glass shots out of the guide, it could fall or hit the metal, it should not shatter, they are stronger than that, but do not risk.

In case the slider of the mechanism, usually plastic, has failed, you need to force it into a place where you can see how to split it apart, freeing the glass from the mechanism.

Overall is not an easy task, space is limited, and so on.

What a dream old Audis where ... the glass could be detached together with the mechanism and the door top frames separately (Imagine the old Land Rover doors in two parts) ... fix it on the table and put everything back together at once ... aah.

They were a pain to align though 😜

Thanks everyone, disconnected the motor, and with a lot of brute force, got the glass up without breaking it.

Too hot to think about what to do about fixing it properly.

I know you’ve fixed it now sort out but say it wasn’t budging, at the bottom of the arm in your picture there’s some white plastic, this is what secures the mechanism to the glass, so you need to disconnect that then the glass will be free

Some glass has two connectors some have one, but no need to break the glass

Edited 24 June24 Jun by Danoid

16 hours ago, Daisy said:

Thanks everyone, disconnected the motor, and with a lot of brute force, got the glass up without breaking it.

Too hot to think about what to do about fixing it properly.

Good!

Well, if the glass moves up and down, then the mechanism is not "destroyed", but it should not be very hard or difficult.

This could point to a problem in a guide, or part of the sliding aspect of the mechanism.

To be verified, you do need to play with it up and down and see ....

Now that the motor is detached, it could be interesting to plug it in, and see if pressing the switch moves the motor. I believe this can be done safely, the motor should have some 'memory' that needs to be resynch anyway ... here we need someone that has already dismantled the door, there are a few ones around here ...

I recommend all these tests to be done after darkfall, for two reasons:

1) air becomes cooler as sun goes down

2) the possiblity for being mistaken for a car thief increases, which will make the neigbours happily entertained when Police comes with blaring sirens and surrounds you ... just hope you don't get tased or shot (well, you're not in the States 😄)

On 24/06/2026 at 22:53, Danoid said:

I know you’ve fixed it now sort out but say it wasn’t budging, at the bottom of the arm in your picture there’s some white plastic, this is what secures the mechanism to the glass, so you need to disconnect that then the glass will be free

Some glass has two connectors some have one, but no need to break the glass

In all the you tube videos the white plastic (and window) needed to be raised to line up with the slot in the regulator. This enables something to be poked through the slot to disconnect the plastic from the glass.

We couldn't work out how to separate the two while they were in the down position.

17 hours ago, leolito said:

Good!

Well, if the glass moves up and down, then the mechanism is not "destroyed", but it should not be very hard or difficult.

This could point to a problem in a guide, or part of the sliding aspect of the mechanism.

To be verified, you do need to play with it up and down and see ....

Now that the motor is detached, it could be interesting to plug it in, and see if pressing the switch moves the motor. I believe this can be done safely, the motor should have some 'memory' that needs to be resynch anyway ... here we need someone that has already dismantled the door, there are a few ones around here ...

I recommend all these tests to be done after darkfall, for two reasons:

1) air becomes cooler as sun goes down

2) the possiblity for being mistaken for a car thief increases, which will make the neigbours happily entertained when Police comes with blaring sirens and surrounds you ... just hope you don't get tased or shot (well, you're not in the States 😄)

The motor appears to be working fine when not connected to the window. (Good, that's one problem ruled out).

There is definitely something physically impeding the raising of the glass. I expect it would be obvious if we could see the whole thing at once, instead of being restricted by the hole in the door metal.

Not sure about your advice about darkness -the midgies got us before the police.

Sorry about the fauna attack! 🙃

No, unfortunately on newer cars you got no way, you got to remove the mechanism and for this you need to get the glass out.

The videos you have seen are correct, there is usually one only position to allow the glass to be disconnected, wether is by means of a screw or sometimes a clip - I would not know.

Check in the "projects" section if someone has done work on the doors as a reference.