Sounds exactly the same email as I received from John Fitch.

Currently sat in a RAC van being towed home. I am sorry I haven't read the whole thread but I am on my mobile, and worried about the cost of this.

I was on the motorway when I felt a few ripples through the power as I tried to accelerate. Straight after the engine cut out, I pulled onto the hard shoulder (not a nice experience) and the engine wouldnt restart.

Now the rac man has confirmed its the injectors or the looms.

The car is a 56plate, and was remap'd 6 months ago. Is there anything i can expect or is it going to be a very expesove bill?

Cheers guy :(

Currently sat in a rac van being towed Hoke. I am sorry I haven't read the whole thread but I am on my.mobile, and panicking only slightly.

I was on the motorway when I felt a few ripples through the power as I tried to accelerate. Straight after the engine cut out , and wouldnt restart.

Now the rac man has confirmed its the injectors or.their.looms.

The car is a 56plate, and was remap'd 6 more.that ago. Is there anything i can expect or is it going to be a very expesove bill?

Cheers guy :(

I also had the same stuttering about a month ago, and my car failed to start on Thursday morning. Is now being repaired by the garage who have said it is a "wiring problem " and not injectors. whether this means loom or not I don't know

I have written to John Fitch at Vosa to say I am concerned about the injectors failing as I do mainly motorway miles. and obviously failure in the fast lane is worse than failure in town at 20mph

I have asked him to assist me in getting the injectors chganged as a precaution

We will see,......

Has anyone had any luck on a car as old as mine? at 6 years & 92,000 miles? :(

Has anyone had any luck on a car as old as mine? at 6 years & 92,000 miles? :(

What John Fitch said to me was that age, mileage and whether it's in or out of warranty doesnt matter

These injectors could fail at any age or mileage, it's a safety issue, and VAG WILL replace them

So don't let them fob you off with age/mileage

Not all the network is aware of this campaign

I have 75k and 4 year old car- my problem seems to be wiring rather than injectors, but I will push for injector replacement anyway on the basis that they WILL fail as it's a defect

it has occurred to me, that with the car left at an independent garage will this hamper any possible compensation I might get from skoda? Do i need to have the car at a skoda garage (miles away... ) for any possible action to be taken?

it has occurred to me, that with the car left at an independent garage will this hamper any possible compensation I might get from skoda? Do i need to have the car at a skoda garage (miles away... ) for any possible action to be taken?

No. para 2 of the vosa letter mentions that even if the work is done at an indy it will be refunded

"VW Group....will reimburse customers who have paid for new injectors even if the work was completed outside of the dealer network "

So I'd suggest anyone who has paid for any injector replacements on these engines in the last year or two raises a case with Skoda to get a refund

Unless you don't want your money back of course.

Not sure where you'd stand if you replaced the injectors and sold the car on though...........

Edited 13 August, 201114 yr by carrock

Many thanks guys, i am trying very hard not to get my hopes up here!

Just to confirm then, The garage will check the car on Monday morning, and seeing as the RAC man & my own googling have both brought up the injectors (and looms?) as the reason the car failed, it sounds like I am in the right place.

Once I have confirmation of the injectors and/or loom being at fault, i then fill out the VOSA form about it being a known problem, well documented, and how dangerous it is when I loose a good chunk of my braking & steering at 80mph on the motorway) 3 miles short of the dartford tunnel/then roadworks with no hard shoulder.

What worries me is the fact my car is 6 years old and 92k miles. Is there anything else I should add in the form I send off to VOSA to try and improve my chances? should I then contact my local (20miles+) Skoda dealership about it, or just wait for VOSA to get back to me?

Many thanks in advance guys, much appreciated!

Many thanks guys, i am trying very hard not to get my hopes up here!

Just to confirm then, The garage will check the car on Monday morning, and seeing as the RAC man & my own googling have both brought up the injectors (and looms?) as the reason the car failed, it sounds like I am in the right place.

Once I have confirmation of the injectors and/or loom being at fault, i then fill out the VOSA form about it being a known problem, well documented, and how dangerous it is when I loose a good chunk of my braking & steering at 80mph on the motorway) 3 miles short of the dartford tunnel/then roadworks with no hard shoulder.

What worries me is the fact my car is 6 years old and 92k miles. Is there anything else I should add in the form I send off to VOSA to try and improve my chances? should I then contact my local (20miles+) Skoda dealership about it, or just wait for VOSA to get back to me?

Many thanks in advance guys, much appreciated!

It wouldn't do any harm to mention you have contacted VOSA, and mention that you know that VOSA/VAG have had meetings at which it was agreed that VAG would replace the defective injectors regardless of age/mileage.

That gives the impression VOSA told you that, whereas you read it on here....but it should be enough to prod skoda into action

With the car currently at an independent round the the corner, and the closest Skoda dealer over 25miles away how is the best way to play it? Should I contact Skoda central services and go through them (i'd wait until I hear back from VOSA in case I get something from them i can use), or go through the dealer with the replacement? - something Id like to avoid tbh, just with the distances involved & car being immobile). Having never gone through this before, and so much money at stake I want to try and maximise my chances!

Cheers guys

With the car currently at an independent round the the corner, and the closest Skoda dealer over 25miles away how is the best way to play it? Should I contact Skoda central services and go through them (i'd wait until I hear back from VOSA in case I get something from them i can use), or go through the dealer with the replacement? - something Id like to avoid tbh, just with the distances involved & car being immobile). Having never gone through this before, and so much money at stake I want to try and maximise my chances!

Cheers guys

I have spoken to John Vitch at VOSA this morning- has has about 180 live cases of the PD170 injector failure at the moment

What he is saying is VAG are prioritising repair of failed cars BUT in certain cases they may be persuaded to replace the injectors pre-emptively where a risk assessment of the individual case suggests a need to do so

As I do 30,000 miles a year, most of which is on the motorway, I think I fall into that category as total engine shutdown at 75mph is more of a risk than at 10mph in tesco car park....

I have spoken to John Vitch at VOSA this morning- has has about 180 live cases of the PD170 injector failure at the moment

What he is saying is VAG are prioritising repair of failed cars BUT in certain cases they may be persuaded to replace the injectors pre-emptively where a risk assessment of the individual case suggests a need to do so

As I do 30,000 miles a year, most of which is on the motorway, I think I fall into that category as total engine shutdown at 75mph is more of a risk than at 10mph in tesco car park....

That is comforting to know. The garage have confirmed it is the injectors, but this is an indepadant garage, not a Skoda one. I am still unsure how best to proceed. I have not contacted VOSA yet (will as soon as someone can confirm here).

Should I ring Skoda central (customer services) and discussing the problem with them, mentioning VOSA & the action they are pushing for? Or contact a local dealer mentioning the same? (I expect they would try and shove me off though). With the car immobile at a local garage I would really like the work carried out there but with so much money at stake currently, I am scared of doing anything that might risk any potential solution later on.

What is the best route to take to getting this rectified? Does anyone have any names or contacts who are sympathetic with this issue and who might be worth speaking to?

I am really grateful for any help or advice people can give, I am worried to death over this (money now & potential problems in the future).

Thanks guys

edit:

Can someone let me know the contact details for John Fitch? I am tempted to liaise with him over this if he is aware of the problem & how VAG are dealing with it. Thanks

Can someone let me know the contact details for John Fitch? I am tempted to liaise with him over this if he is aware of the problem & how VAG are dealing with it. Thanks

tel no 0117 954 2526

email [email protected]

I've emailed VOSA recently but have had no response. I have a feeling that once the vocal minority are compensated/silenced, the issue can be swept under the rug as it was in the first place. At just over £1000 a complaint, they would have forked out about £180k max... peanuts to them, they have to shift a few Q7s and it's job done... they'll be avoiding a recall at all costs. Our safety means nothing, and dead people can't complain unfortunately... one call to Audi customer services or one of their garages will prove this... they are still denying there is a fault, they are still pretending not to know what we are talking about until the VOSA letter is mentioned. VOSA better get the recall done otherwise they are not fit for purpose, just like the injectors...

Audi called me up and told me I was NOT getting a FULL refund as it was apparently an 2 hour job and my indy did it in a longer time, they will not pay out... they fact they sold me a car with duff injectors makes no difference... of course they denied they were duff and changed topic. They told me to take it up with my garage... end of conversation...

My unresponded email:

Dear Mr Fitch,

Is VOSA still in talks to get the remaining vehicles recalled and have their injectors swapped? Reimbursing customers already affected and making sure they are 100% satisfied does not resolve the safety issue as the last two points are only a post-failure remedy.

Kind Regards

Well I spoke to VOSA & from john's recommendation called skoda customer services. They were pretty friendly & helpful (so far..) and have booked my car into a local dealership to diagnose & then 'get back to me'. I just need to email him a list of the service history etc.

It's a promising start but he never seemed that keen to re assure me/let me know my chances so fingers crossed I suppose. I now need to figure out how to get my car 10miles down the road to the Soda dealership. I have a tow rope, tow car and now need to find someone I trust to join me! :(

I have also had my local garage quote me for the work & double check themselves the injectors etc are at fault (RAC man told me they were though...) just for added confirmation but fingers crossed I suppose. It's going to be a very long week sitting on this £800 and wondering if It will be mine next week! :(

Once again thank you all very much for your help & advice. does the above sound familiar to anyone who has had the work done at their/skodas cost?

My car is currently sat in a bus stop and refusing to start. Had a local mechanic look at it today and he says injectors 1 & 2 seem to have failed. Phoned my local Skoda garage earlier and after pointing out the dangers of the car just cutting out and the fact it has only covered 40k miles they said as long as it is confirmed by their garage that they have failed, they "should" replace the injectors under "factory good will" Anybody else heard of this? They are contacting me tomorrow morning to confirm a time to collect the car.

My car is currently sat in a bus stop and refusing to start. Had a local mechanic look at it today and he says injectors 1 & 2 seem to have failed. Phoned my local Skoda garage earlier and after pointing out the dangers of the car just cutting out and the fact it has only covered 40k miles they said as long as it is confirmed by their garage that they have failed, they "should" replace the injectors under "factory good will" Anybody else heard of this? They are contacting me tomorrow morning to confirm a time to collect the car.

Hi to everyone re the VAG 170 PS Diesel injector failures - VOSA action, I'm busy trying to read through all of the threads to get everything into perspective, so far I have replaced two (2) injectors and now there is the possibility of one or more injectors currently to be replaced. The car is currently stuck in the Alps and has been for 7 weeks. I have now packed my existing injectors in my suitcase to get them tested here in the UK, questions that I would much appreciate help on:

1. Is there anywhere within stiking distance of Stoke on Trent that can genuinely check & test these injectors quickly?

2. Is it still worth contacting John Fitch at VOSA with my part of the saga?

3. Is Skoda service the best place to start my complaints rolling

In essence, I'm hoping that someone who has been involved in this problem from it's inception can steer me in the right direction to get some answers / help. If Skoda are not prepared to listen, is there any other make of injector that be fitted other than Siemens?

Many thanks in advance

My wife has a SEAT Altea FR TDi 170 Bhp on a 56 plate.

The engine type is BMN. SEAT UK have just confirmed they are going to change all four injectors and wiring loom FOC .

Currently the car has had no injector failure.

Excellent result !!

That is an excellent result! I'm hoping to hear same from my Skoda deler/VOSA contact at some point soon.

I am worried to death here. The independent garage the car is with atm have quoted £2113+vat to replace all 4 injectors. They have said that with one failing, there is a good chance the rest will follow suit sometime in the near future. It's that or £550 to replace one, but they strongly advise all 4.

I am getting the car moved to the Skoda garage on Thursday for them to have a look at, but speaking to the Service manager he didnt want to comment on or discuss the payment side of it & who would foot the bill. He did mention the cars age, milage etc as all being taken into account which didn't fill me with much hope.

The car is also remapped, is that likely to cause me any problems?

Any re-assurance, or advice regarding the age of my car (56 plate & 92k miles) would be gratefully received. :(

I am worried to death here. The independent garage the car is with atm have quoted £2113+vat to replace all 4 injectors. They have said that with one failing, there is a good chance the rest will follow suit sometime in the near future. It's that or £550 to replace one, but they strongly advise all 4.

I am getting the car moved to the Skoda garage on Thursday for them to have a look at, but speaking to the Service manager he didnt want to comment on or discuss the payment side of it & who would foot the bill. He did mention the cars age, milage etc as all being taken into account which didn't fill me with much hope.

The car is also remapped, is that likely to cause me any problems?

Any re-assurance, or advice regarding the age of my car (56 plate & 92k miles) would be gratefully received. :(

The wifes Seat has done 83K and it wasn't a problem. Seat told me if it's a BMN engine and within a certain batch and you raise concerns which I did then they will replace the injectors and loom FOC.

I would assume the same is happening across the VAG group.

I thought that age & milage didnt make a difference - its still dangerous whatever the cars age.........

Mine is currently at the stealers being looked at by the mechanics and I`m waiting for a phone call from them. What was interesting is when I got it there, the guy I spoke to said there are a LOT of these cars in at the moment with the same issue.....although he didnt state what that issue was.......... :wonder:

Edited 16 August, 201114 yr by All torque

I am really hoping that is the case, but if anyone else can comment on the age/milage aspect i would be grateful?

Just had a phone call from the dealer - some good news and some worrying news. First the injectors have not failed and all seem in good working order. However, my fuel pump relay has been removed from the car...............dont know how or by who. The car has not been in anybody elses hands but mine.

Edited 16 August, 201114 yr by All torque

Just had a phone call from the dealer - some good news and some worrying news. First the injectors have not failed and all seem in good working order. However, my fuel pump relay has been removed from the car...............dont know how or by who. The car has not been in anybody elses hands but mine.

I had my vrs in with suspected injector failure, but turned ou to be a broken wire to the fuel pump. Perhaps it's still in situ but no power to it?