The answer to this topic is simple. Don't buy a Petrol Skoda!

The answer to this topic is simple. Don't buy a Petrol Skoda!

Why? Cause there's a very small chance of engine failure and it's not every petrol engine. Read any forum and it would put you off buying most makes of cars.

The answer to this topic is simple. Don't buy a Petrol Skoda!

Like the Diesels are faultless   useful post that - not.  :sun:

Hi guys, I have had a chat with Skoda Customers Services about this issue. They tell me the following:-

 

 

Its a known issue

 

They have only had TWO reports of failures, one was high mileage with a contribution, one was covered in full. They say there is no issue with Skoda covering the cost of repairs.

 

If they get more than 5 reports a recall is then triggered.

 

 

Hope that helps.

 I'm afraid I just don't believe what Skoda UK are saying. They are well aware of my failure (high mileage at just over 80K?) for which they made a contribution. Are they really claiming that there has only be one other case reported to them?! The anecdotal evidence on this forum alone would suggest otherwise.

Well, maybe everyone who has had the issue posts up who they spoke to? They can ask the same question and see if everyone gets told "only two". They were quite adamant, they said they are a small team and would pick up on it if it started to happen often.

This very sad to hear.

They are fully aware of my car's failure and have paid for a new engine with a £400 contribution from me.

However, my engine was not dismantled to investigate the fault but was merely endoscoped to see the obvious piston / bore damage.

I wonder if SUK do not want to let you / me or the dealers know what the root cause is, then they can claim that have had less than 5 notifications and therefore do not need to anything such as recall.

Can you not find out how many failures there has been with the freedom of information act?

Only applies to public institutions - not private companies.

It's not 5 occurances of the same/similar fault to trigger a recall.

A recall, or workshop campaign as they're now called is where something HAS to be checked or replaced when the vehicle comes into the workshop. But at present they don't HAVE to notify the owner of this, unless it's a safety critical item. Like say an unfused wire shorting out or something to that nature.

 

Takes 5 properly filled out DISS reports to be sent and ended. This then goes to Milton Keyes/Tech department and they can review the evidence and see if there is any common trends or reasoning as to why it's happening. If there is something noted, this info then gets fed back to the factory who also review it and it's them who decide whether a TPI - Technical Product Information bulletin should be issued or not.

 

That's to the best of my knowledge anyway.

 

As I've said before, there is a TPI that dealers can see regarding timing movement of these engines and steps to check/follow to aid technicians in finding the route cause/items that are at fault or require changing.

 

There would have to be a mass failing of engines before a "recall" is issued.

Hell, remember all the coilpacks failing on 1.8T's? We had 6 Octavia A4 vRS' off the road in our pokey dealership at the height of it, no recall was ever issued for them. Think the workshop campaign only got issued 18months or so ago on them!

It's not 5 occurances of the same/similar fault to trigger a recall.

A recall, or workshop campaign as they're now called is where something HAS to be checked or replaced when the vehicle comes into the workshop. But at present they don't HAVE to notify the owner of this, unless it's a safety critical item. Like say an unfused wire shorting out or something to that nature.

 

Takes 5 properly filled out DISS reports to be sent and ended. This then goes to Milton Keyes/Tech department and they can review the evidence and see if there is any common trends or reasoning as to why it's happening. If there is something noted, this info then gets fed back to the factory who also review it and it's them who decide whether a TPI - Technical Product Information bulletin should be issued or not.

 

That's to the best of my knowledge anyway.

 

As I've said before, there is a TPI that dealers can see regarding timing movement of these engines and steps to check/follow to aid technicians in finding the route cause/items that are at fault or require changing.

 

There would have to be a mass failing of engines before a "recall" is issued.

Hell, remember all the coilpacks failing on 1.8T's? We had 6 Octavia A4 vRS' off the road in our pokey dealership at the height of it, no recall was ever issued for them. Think the workshop campaign only got issued 18months or so ago on them!

Out of interest, if a recall was to be issued in say a years time, would all the customers who have had to pay anything towards getting a new engine be entitled to claim their money back at that point?

No idea on that front, not my area of expertise. I wouldn't envisage a "recall" being issued unless the vast majority of them start popping their clogs tbh.

No idea on that front, not my area of expertise. I wouldn't envisage a "recall" being issued unless the vast majority of them start popping their clogs tbh.

That's fair enough, was just wondering

IMHO Get a Skoda Warranty if anyone is bothered by the almost insignificant amount of failures compared to  the tens of thousands of these engines on the road.

my 1.8 tsi 2013 about 25000km, Škoda said all its okay :(

http://www.youtube.com/watch?v=FB-RXdFnuxU

http://www.youtube.com/watch?v=aV5L6bCvsE0

my 1.8 tsi 2013 about 25000km, Škoda said all its okay :(

http://www.youtube.com/watch?v=FB-RXdFnuxU

http://www.youtube.com/watch?v=aV5L6bCvsE0

 

Sounds anything but OK!

Video isn't amazing quality, but that could be a bottom end issue also.

Told today that my beloved 55,000 mile 2010 Skoda Octavia 2.0T VRS estate needs a new engine due to timing chain issues @ £5900 plus VAT and over £1000 plus VAT to fit (12 hours labour according to the Dealer). Including VAT that is £8500 - almost enough for a new VRS for 3 years on PCP!

Skoda deaker has had my car for two weeks, no courtesy car provided (said they don't have any), I've had to hire a car from Enterprise. I had to phone them after a week of not hearing from them - their excuse they had to wait for a "tool" - turns out an endescope. They only started work on the car yesterday/today - again I had to chase as nothing heard from them.

 

Appalling level of service - their excuse? "people have been on holiday". Before Xmas. Ok.

Had the car serviced once by this main dealer in 2011, took it back last year to report excessive oil consumption, fobbed off by them (no oil leak found was what they said). Due to their lack of help and expertise I then took car to independent Bosch garage for servicing as didn't trust Skoda dealer due to previous fob off.

I was in the midst of talking to the dealer's Sales Manager to buy the new Octavia VRS and then a Rapid Spaceback/Fabia VRS later in 2014. I have an email from the sales manager talking about the potential Octavia purchase.

Dealer not interested in slightest (dealer principal supposedly informed) and I've gone from being a huge fan of Skoda singing their praises to everyone to completely dejected and upset. I went with Skoda due to J D Power survey ratings and seemingly great customer care.

I will be on phone to Skoda Customer Care on Monday - I do not accept "goodwill" if this is a common design issue with their VW engines - the timing chain is not a servicable item and should last the lifetime of the engine - is that correct?

What legal rights would I have ref SOGA (have owned car since late 2010 though not bought from local Skoda dealer, it was purchased from a Skoda Dealer in London as local dealer couldn't source a car when I wanted to buy an ex-display model).

I'd appreciate other members views and experience here. If another (better) Skoda dealer wants me to buy cars from them then I am all ears. Thanks.

ukdaz, sorry to hear about this. Have they said that this is a failed tensioner? Did it just fail to start one day, or did it fail whilst it was running? 

 

Good luck with your claim. Something to remember, from what I understand from people here, if you contribute anything to the cost then the engine should then have a 2 year warranty. If you manage to get Skoda to foot the whole bill then it won't, so it could be worth agreeing to pay a small contribution.

I'm after a new "used" car - to replace my Civic 1.8 VTI 5 door (174k miles and still revving to 8.2k ) - anyway - a petrol 2.0T VRS was top of my list as budget was up to around 15k so I was looking at 2009-2013 models.

 

should I be genuinely concerned with these reports - or just be content with the included warranty ?

 

also - I've heard reports on GTIs after googling, but none immediately came up for the Audi 2.0T range - I thought these used the same engine (all be it with "lift") - is it just as much a concern on the Audis ?

 

the white VRS's look so nice ....

£6500 seems to be the average full price for replacement engine so £8500 is way over the odds. There is now plenty of case history in the first post to provide ammunition to approach Skoda UK for a contribution, although use of a non-Skoda dealer will make them less likely to help. If you bought the car from new then you have the option of pursuing the seller for redress under the SOGA. As JB-) above has asked, could you please post details of what the timing chain issue is, eg failed tensioner, and the month of registration so that I can update details in the first post.

I'm after a new "used" car - to replace my Civic 1.8 VTI 5 door (174k miles and still revving to 8.2k ) - anyway - a petrol 2.0T VRS was top of my list as budget was up to around 15k so I was looking at 2009-2013 models.

 

should I be genuinely concerned with these reports - or just be content with the included warranty ?

 

also - I've heard reports on GTIs after googling, but none immediately came up for the Audi 2.0T range - I thought these used the same engine (all be it with "lift") - is it just as much a concern on the Audis ?

 

the white VRS's look so nice ....

I was worried about this too but in the end i was getting more for my money getting a Tsi vRS and found the perfect car. I got a white 10 plate and love it but this will always be at the back of my mind.

thanks Scott

 

will have a think over Christmas break - currently its out of a VRS or spend a bit more and get a 12 plate Focus ST (2.0T version)

I'm after a new "used" car - to replace my Civic 1.8 VTI 5 door (174k miles and still revving to 8.2k ) - anyway - a petrol 2.0T VRS was top of my list as budget was up to around 15k so I was looking at 2009-2013 models.

 

should I be genuinely concerned with these reports - or just be content with the included warranty ?

 

also - I've heard reports on GTIs after googling, but none immediately came up for the Audi 2.0T range - I thought these used the same engine (all be it with "lift") - is it just as much a concern on the Audis ?

 

the white VRS's look so nice ....

 

The newer GTIs have the same engine (TSI vs the older TFSI). Audi 2.0T are chain as well. I had the same dilemma myself and ended up buying a pre-facelift model with the TFSI engine for peace of mind.

Here's my report

 

2009 SKODA Octavia Combi 4x4 TSI, 118kW

 

Engine code CDAA, Trans code KSG

 

First drive was jan 2009, failure on march 2013 (about 45'000 KM) warned by the "Control System for Exhaust" indicator.

 

Fully fixed by SKODA under warranty, they said it's a common problem for this model, don't have detail but the reason was faulty tensioner

Edited 26 December, 201312 yr by Sino

Ok update for you:

 

Month of registration is March 2010 - fault: timing chain slipped - car would start eventually - would seem to take around 10 seconds to fire up rather than instantly as it has done since purchase.

With my research carried out via this very useful forum I emailed Skoda UK's Chief Exec following a huge row with the Skoda Dealer over the phone the Friday before Xmas. I was able to show via post 1 above that Skoda cover 100% of the cost in a wide number of cases, so why was I only being offered 20% due to a fault in the engine that was not subject to servicing?

Monday morning I get a phone call from Skoda Head Office - a VERY apologetic and helpful chap sorted out a spare loan car at no cost (which was entirely unexpected) and that was with us on Xmas Eve. I advised I was happy to wait till after Xmas to not put anyone through any inconvenience but they seemed I should be helped no matter what.

I am now waiting to hear back from them but so far their response and customer care has been of the highest level and I'm impressed. I will report back on the final outcome, crossing fingers they will wish to keep me as a future Skoda customer.

 

My Octy VRS was in at my local dealer (DM Keith, Hull) for a service and MOT yesterday and I mentioned to the service desk about this problem with the TSI engines and was told; 'Yes we know all about it, we've got one in now having a new engine fitted'.

 

I did say that if it happened to mine I'd be reminding them of that statement.