Good luck with your repairs. Unfortunately, all makes have their problem cars. My father in law had trouble recently with his £30k of 2.2 TDCi Tit X Sport Ford S Max. They did eventually fix it, but took over 4 months to pinpoint the problem. He was offered a courtesy car for some of the time but he reverted to using his own second vehicle. He had tried to subsequently claim compensation in the form of finance payments for the time the car was off the road, they have flatly refused and only offered 2 years of free servicing and roadside assistance worth about £300.

I would make sure you keep in one of their loan vehicles, as they will want it back asap, don't let them swap you to a lesser spec, and this should keep their minds focussed, and at least you are not putting miles on your new car even though you are still paying, but at least they are keeping you on the road. Also make sure you put it on your own insurance otherwise there may be a massive excess if you are involved in an accident and are using dealer insurance.

Completely out of the blue, considering I was at the dealers for info at lunch and got none. I got a phone all at 5 saying the parts have arrived and my cars being fixed tomorrow.

I won't hold my breath.

Wow, sounds like you have been really unlucky, however, like other posters have said you need to give the dealer ample time to fix the faults (it seems you have) and they have now given you a car of similar size and spec to yours (I presume), I would now be saying to them that they can keep your car until they can tell you definitely that the faults have now been cleared, don't just accept the call when they say its fixed, ask them about what road tests etc they have done etc

 

My wives Beetle developed an annoying rattle and despite numerous trips to the dealer they couldn't pin point where it was coming from They fully agreed they could hear the rattle etc (incidentally the VW dealer is the local Skoda dealer too) in the end I said to them to take the car and I didn't want it back until the fault had been resolved, fully road tested and guaranteed rattle free, they gave my wife an equivalent car from there demo stock so she was happy, and they resolved the fault and the technician guy that worked on it took it home for a couple of days and used it to make sure it was sorted, they also put in fuel for what had been used and more, so I couldn't complain at all.

 

I understand your concerns about the safety side of things and you are right to be concerned, however, just make sure that they can assure you that it has been repaired and been satisfactorily tested, a spin around the block isn't satisfactory, in my view often faults don't become apparent until the car is used in a normal fashion, so encourage them to do that maybe?  Then hopefully you will get the car back, fully repaired and hopefully you will have full confidence in something that will hopefully give you miles of happy motoring from hear on and just put this down to bit of bad luck.

 

Anyway, keep us posted with updates and good luck.

Didn't received a phone call today, so took a little trip down to the dealers to see what was going on.

No one from servicing was there, so a helpful salesman tried to find out what was going on by ringing the servicing manager for me, as my car was sat outside in their car park.

He said it had all been done, and test driven over night, handed the keys back and sent me on my way.

Later transpires the servicing manager had told him it was "fixed" if he turned it on and no warning lights came up.

I noticed that it hadn't even been cleaned walking up to it, thought nothing of it, as I could clean it better anyway.

Drove off and halfway home noticed the screen hadn't been fixed, so a little bit annoyed, went back to the dealer.

Spoke to another salesman, the one who sold me the car originally, and he rang the manager again, who remarked that as far as he was aware everything had been fixed. Not once did I actually speak to this manager.

I was then informed I couldn't have the courtesy car back I had just returned, as they had sold it prior to be returning it!

I was given the option of taking my car, or a base spec roomster.

Obviously I now trust the repairs about as much as a chocolate teapot, if they can miss so much stuff, so many times.

So I took the roomster, which is another horrible downgrade.

I've now made SUK aware of this thread documenting everything, and will be making the dealer head office aware, when I can actually find their contact details.

Well see how this goes then...

Another amusing and annoying update just to remind myself later...

Drove past the dealer just now to check on the car, and witnessed a couple looking at used cars "kicking the tyres" of mine.

So thanks vindis, you've left my car out the front of the dealership, and people are thinking it's a used car to purchase.

Got my car back today.

They're not fixing the windscreen. They're not fixing the window trims.

And my brakes don't work properly.

Loads of pedal travel, and sinking to the floor. So either broken master cylinder or air in the system.

Great!

Sounds like you need to try a different dealer!

Sounds like.. Well they're looking at this now hopefully. As I got their customer services email address.

So, they might want to know that their next move decides mine.

My options are watchdog, trading standards, skoda themselves, and me parking myself in their showroom and telling their customers all about it.

Tbf mate, with service like this you should be demanding the attentions of the deAler principal. They are giving you the run around. Bear in mind that warranty work doesn't have to be done at the dealer you purchased from.. Unless you're going down the rejection route, perhaps you would have been better off dealing with another dealer if there is one local to you?

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No one local unfortunately.

There's another branch of this dealer near my work, but the only other skoda dealer is near Ely, which is miles out of the way.

Got a phone call from SUK tomorrow, and I'm guessing vindis customer services. As well as my dealer.

Just dreading the 25mile drive to work in the morning, with brakes that I'm not sure of!

Little update...

After telling me they'd test drove it and it was fine, they reluctantly took it back in.

Gave me a elegance superb as a courtesy car, which is quite nice.

No idea what they're doing as they didn't ring me all day, cars sat outside the dealer. Afaik, the car was driven back in, against my advice and judgement. The delivery driver did say he might stop and get a tow.

No phone call from SUK or vindis customer care... Well wait on then!

Now that you have got a decent loan car, do not hand back the keys until you have test driven your car and are satisfied they have resolved all your issues.

Little update...

After telling me they'd test drove it and it was fine, they reluctantly took it back in.

Gave me a elegance superb as a courtesy car, which is quite nice.

 

A superb elegance is only quite nice?

 

I think i'd be emailing SUK very regularly. I'd also email my local authority trading standards department especially about the brakes and cc my MP. Perhaps Kwik Fit in their free brake check will provide you with evidence that remedial work needs completing to strengthen your case. Of course, you wouldn't let Kwik fit fix it. Or you could start a Facebook page about the dealer or skoda...

A superb elegance is only quite nice?

 

I think i'd be emailing SUK very regularly. I'd also email my local authority trading standards department especially about the brakes and cc my MP. Perhaps Kwik Fit in their free brake check will provide you with evidence that remedial work needs completing to strengthen your case. Of course, you wouldn't let Kwik fit fix it. Or you could start a Facebook page about the dealer or skoda...

Yeah, I'm picky! Very comfy, but the iso fix is a pain to get to and it drinks diesel.

Atleast the brakes work!

Good for you!  Being picky, aka expecting quality is a good thing especially when spending 20k+ on a car that's no longer intended to be cheap and cheerful. Give them hell and get it sorted. It's no more than you deserve.

Received a reply from mr Jamie Vindis himself, it's being investigated by them too after they read this thread.

Will update when he gets back to me, obviously it will probably be a week or so.

Still waiting on a reply from skoda, but that will hopefully be today.

On the up side, the superb has grown on me. Jumped in this morning, heated seats, front window, lazy dsg box. Lovely drive to work!

Shame about the price tag and mpg stopping me buying one.

Got my car back today.

They're not fixing the windscreen. They're not fixing the window trims.

And my brakes don't work properly.

Loads of pedal travel, and sinking to the floor. So either broken master cylinder or air in the system.

Great!

What was the problem with the windscreen? Is that still the fact it kept misting up?

I assumed the new sensor they were fitting would have sorted that. Assuming of course they did actually fit that to start with.

Has the diesel smell in the cabin been fixed?

 

Anyway, good luck. You are very patient. God knows what id have done by now. Hand the car back and refuse to give them the Superb back until a brand new vehicle arrives from the factory. 

@iDENTITi - sounds like your Skoda dealer is nearly as useless as my local BMW dealer was when I had a 3 series touring a few years back.... Good luck, hope you get these issues fixed sooner rather than later.

What was the problem with the windscreen? Is that still the fact it kept misting up?

I assumed the new sensor they were fitting would have sorted that. Assuming of course they did actually fit that to start with.

Has the diesel smell in the cabin been fixed?

 

Anyway, good luck. You are very patient. God knows what id have done by now. Hand the car back and refuse to give them the Superb back until a brand new vehicle arrives from the factory.

The issue was the first time they picked it up, the windscreen got scratched/chipped on their 25mile drive back to the dealer.

No idea on the misting up, I haven't used it since. Same with the smell.

Patience is a virtue, but I'm slowly losing patience.

Still no call as of 1pm today to say what's happening, how it's being fixed, wether they agree there's a fault. Nothing, nada, zilch.

Getting sick of ringing up and being told "oh we were about to ring you".

I'll be swinging past when I eventually leave work, at about 8pm! To check if it's still parked out front.

The issue was the first time they picked it up, the windscreen got scratched/chipped on their 25mile drive back to the dealer.

No idea on the misting up, I haven't used it since. Same with the smell.

Patience is a virtue, but I'm slowly losing patience.

Still no call as of 1pm today to say what's happening, how it's being fixed, wether they agree there's a fault. Nothing, nada, zilch.

Getting sick of ringing up and being told "oh we were about to ring you".

I'll be swinging past when I eventually leave work, at about 8pm! To check if it's still parked out front.

Oh yeah sorry, i remember about them chipping your windscreen now. Cant believe they refuse to fix that. It just doesnt make sense. For a dealer to say that, thats good enough reason in itself for Skoda to knock them off the dealer network.

 

The fact they left the car out front just stinks. Id be going in there and having a nice loud 'discussion' with them. Even better if prospective customers are in at the time. That'll soon scare them off.

 

Sorry, but i wouldnt trust any of the repairs they carry out.

Oh yeah sorry, i remember about them chipping your windscreen now. Cant believe they refuse to fix that. It just doesnt make sense. For a dealer to say that, thats good enough reason in itself for Skoda to knock them off the dealer network.

 

The fact they left the car out front just stinks. Id be going in there and having a nice loud 'discussion' with them. Even better if prospective customers are in at the time. That'll soon scare them off.

 

Sorry, but i wouldnt trust any of the repairs they carry out.

They said, and I quote "we can't prove when it happened or who did it, so we won't mess around replacing the windscreen because it didn't polish out and isn't noticeable" and as for the window trims, they took me over to the courtesy car I had before (elegance octavia estate dsg) that they sold while it was in loan to me, and said "they're the same, nothing we can do".

I didn't see the point in arguing with a brick wall, so to speak, as it was a waste of time getting angry.

I don't trust their work in the slightest.

Since my complaint to vindis customer services appears to have gone straight to the managing director, within the space of days. I'll let them sort it out internally, I'm not going to start kicking off in dealerships while they're investigating it, as it just does their brand undue harm.

Obviously if things don't progress how I'd like, there's still other avenues available to me.

But this is only my second car, and my first new one. The experience has been terrible.

Well, getting invited back to "test drive" my car was a total load of crap.

Test drove it, said it was better but not 100% and was told they can't make it's any better and are saying it's fixed.

So pretty much giving me the option of not taking my car back, wasn't even an option.

Filled my tank back up (bleeding the brakes took 1/4 tank, apparently) and replaced my wipers for some reason or other.

And handed me the car back.

Spoke to them about me obviously not being happy with the car still and the option of refusing it and returning it to skoda.

The guy didn't look happy, and basically said they have fixed it and there is no fault.

Apparently I should be happy that my brand new skoda had a serious fault so early in it's life, took ages to get fixed, then wasn't fixed properly, and still isn't 100% in my opinion.

Or that's the impression they're giving anyway.

I'm ringing SUK and the skoda finance on Monday, and they're taking this bloody car back.

It's tricky to get a full picture of the story here as it's a bit one sided of course. Having read top to bottom, I wonder if you could summarise what you think is still wrong with the car? Maybe add pictures too so forum members can give you advice. If you really trying to reject the car (and I really doubt that you will be able to), you want to make sure it is for the right reasons.

Waiting a week for a replacement part on a new car that's in high demand is not really unreasonable. Especially since they have supplied you with a courtesy car for that time.

Building a case is one thing but surely you would be wanting the car you ordered (in working order) rather than driving around in courtesy cars.

Bichti is spot on here, my father in law had to wait 4 months for Ford to diagnose and fix his 2.2 TDCi S Max, obviously he wasn't happy with how long it took and the good will offer to date is pants so not settled yet, but the point is they fixed it and despite him not being convinced that the problem won't return, he knows he has no grounds to reject the car, and to be honest, all the miles he put on courtesy cars has effectively added value to his car!

The abs module failing, while being replaced. I'm not 100% on being fixed. But I could of lived with that, as manufacturing defects DO happen. However it's the resulting work, and the ignorance that annoys me.

When it was first replaced, the brakes had to travel about halfway before even engaging.

While better now, there's still some play, or "tolerance" as the dealer would call it. They've said they can't even try and make it any better.

In my opinion, dodgy brakes on a 7 week old car is unacceptable, and the fact they don't seem to be able to get it 100% back to factory feel.

In my opinion, none of this should of ever happened.

I'm now finding myself questioning if I'll be able to stop every time I put my foot on the brake, which when you have a one year old, really isn't ideal.

I took the car out last night, and did a few hard stops to try get my confidence back.

It didn't really happen when the brake pedal felt it it was made of custard, and only got back to it's previous sharp feeling after pumping it while braking.

I guess, unfortunately, I may have to live with it for the life of the contract I have with the car now.