Cruise control

[Smeghead]

Just heard from my dealer after chasing them.  SUK are brushing them off. They claim they can't find AKI's VIN and even if they could, that they can't be sure my car has the same fault even though the symptoms are the same.  Fair comment regarding symptoms not necessarily being caused by the same thing  but at least they should TRY the S/W fix they gave Aki.

 

I am not a happy bunny.

[mightychipster]

Just heard from my dealer after chasing them.  SUK are brushing them off. They claim they can't find AKI's VIN and even if they could, that they can't be sure my car has the same fault even though the symptoms are the same.  Fair comment regarding symptoms not necessarily being caused by the same thing  but at least they should TRY the S/W fix they gave Aki.

 

I am not a happy bunny.

I had my vrs booked in for Tuesday this week for 2-3 days so my local dealership could replicate the self cancel.  SUK would not apply any software fix until dealership could identify issue.  So, I cancelled and I'll now wait until SUK actually acknowledge there is indeed fault with the CC and they do a recall or something.

 

MC

[Smeghead]

Would you mind PMing me your VIN please MC?  I'm going to make a nuisance of myself with SUK until they agree to do something so any additional evidence of the fault would be much appreciated.  AFAIK yours is the only other vRS with the same fault.

 

I may yet write to Auto Express and ask them to take it up on our behalf.  The 'other' problem of the CC cutting in without warning has got to be something SUK would not want going public as it's potentially a very dangerous situation.

[mightychipster]

Would you mind PMing me your VIN please MC?  I'm going to make a nuisance of myself with SUK until they agree to do something so any additional evidence of the fault would be much appreciated.  AFAIK yours is the only other vRS with the same fault.

 

I may yet write to Auto Express and ask them to take it up on our behalf.  The 'other' problem of the CC cutting in without warning has got to be something SUK would not want going public as it's potentially a very dangerous situation.

 

message sent mate

[SpyingScotsman]

Hello - just thought that I'd add to this thread to say I have exactly the same issue - self cancelling cruise. Mine is a 2.0TDI DSG Elegance - so the same as AKI's I believe.

 

I was thinking of booking it in, telling them AKIs VIN, and asking them just to update the software. However, as usual, it seems like they are just coming out with a load of bull, and for the effort of hitting "resume" occasionally, I just can't be bothered with the hassle of dealing with the illogical and obstructive arguments that car companies specialise in.

 

I mean, Skoda saying: "ah yes, just because someone else has exactly the same car, where the cruise control cancels in exactly the same way, with no warnings or errors, every 100 miles or so - I wouldn't presume that it has the same fault..." No. Thats right Skoda. It's almost certainly entirely different...  :wonder:

[aki78]

Sorry guys but don't give up!

As I mentioned before it's "normal" if the service don't believe you until they can replicate the issue.

They won't start changing parts under warranty until that.

We don't like it but this is the official way. They can't run to the factory with every user complain. Otherwise there will be chaos.

They try to select the real issues from the user complains and act like a filter.

And in a car service nobody likes when the user tells them what part is wrong...

Let your dealers test drive the problematic cars.

 

Earlier I searched the net for self cancelling cruise control issues and it could be the fuel pump/some faulty sensor and so on...so the investigation of the dealer is understandable.

[Gabbo]

I don't think it's the dealer preventing the update most of the time because they are paid very nicely for warranty work. With the complexity of modern vehicles the dealers have to show they have followed the fault finding procedure provided by manufactures and need approval to perform special actions, otherwise they can't claim this money.

For the update to be available on Aki's car, the software must be official and therefore available for everyone else with the same vehicle configuration at least.

It's just a case of convincing the dealer to apply this update (which they will probably get paid for provided it fixes the issue).

It would be great if one of the dealers could provide the software part number for this update and the update description which other people could then take to their dealer.

However, even in this case, as Aki mentioned you will have to go through the usual procedure where they will want to look at the car first to convince themselves the update is really going to correct your problem.

[Gabbo]

Just heard from my dealer after chasing them. SUK are brushing them off. They claim they can't find AKI's VIN and even if they could, that they can't be sure my car has the same fault even though the symptoms are the same.

Did you try contacting SUK directly?

Not being able to find the VIN number is not an acceptable response.

In terms of whether the same fault from Akis car is on yours (despite the symptoms being the same) the first steps should be fairly easy for a dealer.

As they seem to be fairly helpful, ask them to tell you the software and hardware part numbers from the DSG control module on your car and the latest software available in the SUK database for your part number chain.

As this has been going on for a long time, maybe then can give you the update as a goodwill gesture to try out?

Edited 11 June, 2014 by Gabbo

[andyvee]

For the update to be available on Aki's car, the software must be official and therefore available for everyone else with the same vehicle configuration at least.

It's just a case of convincing the dealer to apply this update (which they will probably get paid for provided it fixes the issue).

 

 

Not so, sometimes a trial version is put on a customers car to see if it fixes an issue. Dealers can't decide which updates to apply.

 

As this has been going on for a long time, maybe then can give you the update as a goodwill gesture to try out?

 

SUK or the factory have to approve and make available the software update for your vehicle.

 

[aki78]

Oops, this morning I noticed a cc self cancel again, exactly the same way.

Motorway, sunny, no wind, no braking, no cancel hitting, etc. (I'm 100% sure).

The update was done 5000-6000 kms before and this was the only one since then.

Hopefully the issue won't start again...but in the worst case I can live with one self cancel per 5000 km

So the new SW is not perfect...maybe really a beta version.

I'll drop a mail to my dealer about it.

[Smeghead]

Thanks for the update, Aki.

 

That's a shame if it's not a total fix but maybe they just need to tweak it slightly.

 

I'll hold fire on pestering my dealer for the time being.

 

Cheers

Rick

[mightychipster]

Just returned from Progress Skoda Northampton after they've applied a DSG software update.  According to the dealership SUK have released a technical bulletin on Monday 9th June to apply this update to those Octavia's with the CC self cancel issue.

 

I'll keep you updated with progress over the coming weeks.

 

MC

[Gabbo]

MC, do you know the technical bulletin number/reference as this will help the other guys when talking to the dealer.

[Gabbo]

Not so, sometimes a trial version is put on a customers car to see if it fixes an issue. Dealers can't decide which updates to apply.

 

SUK or the factory have to approve and make available the software update for your vehicle.

I'd be extremely surprised if any car manufacturer would put a trial software or calibration on any customer car for safety/liability reasons.

For a new software or calibration to be put onto a customer car I'd expect it to go through a releasing process, assigning part numbers, security checksums, automated or in vehicle safety testing etc

Once it's released, it will be available to all dealers in the software database assigned against the appropriate part number chain.

Dealers should be able to flash the update themselves however if they don't follow the approved fault finding procedure they won't be paid by Skoda for update which is probably why they are reluctant to flash this update if they haven't seen the technical bulletin MC mentioned.

[andyvee]

I'd be extremely surprised if any car manufacturer would put a trial software or calibration on any customer car for safety/liability reasons.

For a new software or calibration to be put onto a customer car I'd expect it to go through a releasing process, assigning part numbers, security checksums, automated or in vehicle safety testing etc

Once it's released, it will be available to all dealers in the software database assigned against the appropriate part number chain.

Dealers should be able to flash the update themselves however if they don't follow the approved fault finding procedure they won't be paid by Skoda for update which is probably why they are reluctant to flash this update if they haven't seen the technical bulletin MC mentioned.

Prepare to be extremely surprised at some point then. Myself and at least one other on here have had a software update applied to see if it fixed a specific issue, and as it did, it then went on general release to fix that specific issue only, i.e. unless you have the same issue it isn't automatically made available.

 

The MkIII is different to the MkII, dealers can't just decide that because a newer version of software is available it can be applied. It has to be made available to the car when it is hooked up to the diags by the factory or the country technical department. It has nothing to do with if they are going to get paid or not.

[aki78]

I'd be extremely surprised if any car manufacturer would put a trial software or calibration on any customer car for safety/liability reasons.

For a new software or calibration to be put onto a customer car I'd expect it to go through a releasing process, assigning part numbers, security checksums, automated or in vehicle safety testing etc

Once it's released, it will be available to all dealers in the software database assigned against the appropriate part number chain.

Dealers should be able to flash the update themselves however if they don't follow the approved fault finding procedure they won't be paid by Skoda for update which is probably why they are reluctant to flash this update if they haven't seen the technical bulletin MC mentioned.

My update was ready in 2 weeks...very short time for testing or the guys work really hard at Skoda

[andyvee]

Mine was a couple of days

Sent from my HTC One X using Tapatalk

[mightychipster]

MC, do you know the technical bulletin number/reference as this will help the other guys when talking to the dealer.

 

No I don't but if anyone gives me a follow up call I'll ask and let you know. I suspect it was the same as Aki78

[aki78]

Mine was a couple of days

Sent from my HTC One X using Tapatalk

I had 2 data readings from my DSG in 2-3 weeks and the data was sent to Skoda.

Then the new SW arrived in 2 weeks.

Did you have such data collections or just an update?

[sworrall]

Prepare to be extremely surprised at some point then. Myself and at least one other on here have had a software update applied to see if it fixed a specific issue, and as it did, it then went on general release to fix that specific issue only, i.e. unless you have the same issue it isn't automatically made available.

 

The MkIII is different to the MkII, dealers can't just decide that because a newer version of software is available it can be applied. It has to be made available to the car when it is hooked up to the diags by the factory or the country technical department. It has nothing to do with if they are going to get paid or not.

That'll be me then  the other guinea pig with the trial software.  it worked though which I was mightily pleased about.

[andyvee]

I had 2 data readings from my DSG in 2-3 weeks and the data was sent to Skoda.

Then the new SW arrived in 2 weeks.

Did you have such data collections or just an update?

1 session of factory diagnostics then the software was ready a couple of days later. I think my problem was a lot more straightforward than yours to diagnose.

[Smeghead]

OK, car's gone in today and I have given them MightyChipster's VIN to check as his appears to have been fixed.

 

Got a Focus ST on loan. Nice to drive but horrid plastics inside..  Would I buy one?  Would I f............

[mightychipster]

MC, do you know the technical bulletin number/reference as this will help the other guys when talking to the dealer.

 

I can now confirm that the DSG software update was for technical bulletin 2037333

[Smeghead]

Got mine done today too.  They also did one other recall (I didn't ask but I suspect it was the coasting stall problem on Eco mode), plus a free set of mud flaps!  Bargain

[h3srr]

Hi All

Got my software update done today. Will have to wait until my next trip to France to see if it's worked!!

Will report back, ah or nah.

Steve