Rust spots on lower door

[Ootohere]

Cheers,

a perfect example of how not to let Skoda UK after sales care and Warranties deal with 'Corrosion' Rust, Paint or Panel problems.

http://briskoda.net/forums/topic/421511-new-to-me-skoda-yeti-adventure-but-rust

 

**Have the car checked annually from the time of the PDI by a Maindealership Master Tech and have a copy of their Condition Report.**

Have repairs done by 'Approved VW Group repairers' and be sure VW Group Dealerships do as well.

 

[137699]

On ‎28‎/‎02‎/‎2017 at 12:31, docc said:

I appreciate that this has been going on for a very long time on pre-facecelift versions, but it did seem that Skoda had sorted it on FL versions - reports of it affecting FL versions are rare.  

 

In fact I think this is the only report on these forums, though there's a reference to 5 vehicles between 2011 and 2015, some of which may be FL.  Winchester's not that far from the coast, and it just occurred to me that the salt-laded sea air might just be a factor here.  Does seem unlikely though, I accept.  Equally implausible, though, for Skoda to allow this problem to persist for so long, right through a facelift, despite the opportunity to rectify it.

 

Winchester is about 25 miles from the coast and I live a further 10 miles north of Winchester so about 35 miles from the coast here. Definitely not a coastal problem.

3 of the 5 yeti's we inspected were facelift models. They all had the same blisters.

[137699]

Got the car back today. 3 weeks in the bodyshop - which I thought was somewhat excessive considering it was simply to fix the blisters on 4 doors.

 

Picked up today and got the paperwork - FOUR BRAND NEW DOORS fitted along with new side mouldings and Yeti side decals. Plus both sides completely repainted inc front & rear wings.

 

To say I'm pleased with this outcome is an understatement. They explained that simply repainting the existing doors couldn't guarantee that the blisters would not reappear - so new doors was the only way to be sure the problem was resolved.

 

Is this standard practice?

[Clive]

That's an amazing outcome Dave 

[Llanigraham]

1 hour ago, 137699 said:

Got the car back today. 3 weeks in the bodyshop - which I thought was somewhat excessive considering it was simply to fix the blisters on 4 doors.

 

Picked up today and got the paperwork - FOUR BRAND NEW DOORS fitted along with new side mouldings and Yeti side decals. Plus both sides completely repainted inc front & rear wings.

 

To say I'm pleased with this outcome is an understatement. They explained that simply repainting the existing doors couldn't guarantee that the blisters would not reappear - so new doors was the only way to be sure the problem was resolved.

 

Is this standard practice?

 

Certainly wasn't the way it used to be done. 

Mine were stripped, reprimed and repainted.

[Sad555]

137699.        What a great result,I wonder if it was because I think you mentioned it was leased?

[kenfowler3966]

Just noticed a nasty patch of surface rust on the front bottom corner of offside rear door on my 2014 car, post FL, when washing the car for use on holiday.

 

I dont clean it that often as a company provided lease car which often has to go to muddy areas, and is usually as dirty again next day so hadnt noticed it before!

 

From bottom corner about 25mm high and 25mm back along the door and around front and bottom edges. Paint completely gone and rust well established.

Previous yeti had nothing like that and i had it a year longer.

 

Dont see how this could be caused by a stone chip.

Car is going back at end of its 3 year lease in 12 weeks so no doubt their will be some issues of unrepaired damage to discuss.

[33q]

Just over 2 years ago I had rust issues on all four doors. Front corners of the rears doors, and rear corners of front doors. They were treated and painted by a VW dealer. They had the car for three weeks and part of the delay was due to a request to replace the offside rear door by VW. This was rejected by Skoda and the door was eventually treated and painted. 

 

Yesterday i I cleaned the car and.....guess what.....offside rear door front corner is just starting to rust again. 

 

I have phoned my Skoda dealer and they are contacting the repairing VW dealer to contact me to sort out who is liable and hence who is paying.

 

I'm not best pleased. I do not want the hassle again of going backwards and forwards.

 

I fear this is just the start of the saga.

 

The car is 4.5 years old, 25,000 miles, kept immaculately in a dehumidified garage.

[kenfowler3966]

Thats interesting. My car is white too. I this colour specific?

[137699]

On ‎08‎/‎04‎/‎2017 at 11:39, kenfowler3966 said:

Thats interesting. My car is white too. I this colour specific?

 

No - every Yeti I checked at the dealer had the same issue on the doors. The only white car was mine (solid white). The others were (from memory) solid red, metallic dark blue, metallic dark grey, metallic jungle green.

[Bilsten]

Knew about this problem with yetis before I bought mine, oct '15 outdoor l & k, and have been checking periodically since new. Have 3 bubbles, 2 f/n/s lower door and 1 r/n/s lower door. Very poor in a car less than 18 months old, 11k miles and cost just shy of £28k when new.  Waiting to hear back from skoda as local dealer not authorised to carry out warranty paint work. Nearest dealer that it is over 100 miles away. Has fairly put me off skoda brand never mind my Yeti. 

Edited 17 April, 2017 by Bilsten

[33q]

I went to Vertu this morning to discuss the return of a small area of rust that I have on one door. They were very helpful and accepted the issue straightaway. Goes in on Tuesday next week and car will be collected and returned to home. 

Let's hope it all works out.....

[Bilsten]

Went To dealer in Aberdeen on Friday. Playing the party line stating that this was the first incident he had heard of of rust on yetis doors. Skoda's don't rust apparently. I pointed out the blisters, photos were taken and the matter to be passed to skoda uk. I said that I hadn't noticed any more and suggested that they could have a good look when they paint it. He stated 'sorry, we only repair what's pointed out to us'. Customer service at its finest. 

[Ootohere]

?

Was this Skoda Specialist Car Aberdeen, John Clark Group?

 

Did you ask him how long he had worked there and if he was 'Tommy',

ie  the deaf dumb and blind kid?

 

If you did get his name and qualifications maybe post them here,

power of the internet is a wonderful thing.  John Clark Group will be interested to hear your experience, honest.

Principal Dealer, Area Manager and Directors need to know how the employee dealt with you, they do care, honest.

 

Body inspections should be carried out at Services and any defects / faults or repairs / non repairs noted on the system.

http://briskoda.net/forums/topic/304809-warranty-rust-repairs 

Edited 25 April, 2017 by Awayoffski

[Bilsten]

Name was Phil, at the main Body shop place. I realise that they have to say there's not a problem with all cars otherwise they'd have to recall all cars rather than fix the ones that are taken back as that is clearly cheaper for them. Was just disappointed that they would not look for more damage and repair the lot at once rather than have one side painted only for me to notice more and have to be done later, especially when I have over 200 mile round trip. 

Edited 25 April, 2017 by Bilsten

[Ootohere]

Must be a new Phil if it is the first instance of rust on Yeti doors he has heard of, or maybe he has had a bang on the head and suffering memory loss. You can not call people liars if you do not know which Phil it was.

 

Best have Skoda UK arrange a Qualified Warranty Manager to have your Yeti Inspected by a professional that is not only going to look at possible flaws that a customer points out.

A full report can be done and then a decision can be reach if some refinishing of the panels will be enough or of panels might need replacing. 

Photographs taken and sent off are fair enough but with the Corrosion Issues with a Yeti there needs a proper inspection carried out before just Rust Spots being dealt with is booked in to get done.

Edited 25 April, 2017 by Awayoffski

[Ootohere]

Where are you based and is there no Volkswagen Group Approved Body Shop nearer to you than Skoda Specialist Cars Aberdeen?

 

The Inspection, report, and Approved Corrections can be done other than in Aberdeen, 

and maybe Skoda UK as the Warranty Provider will need to arrange uplift of your car and a courtesy vehicle.

[Bilsten]

Based in inverness. Local dealer, Arnold Clark, are not approved. 

[Ootohere]

 

LOL, ARNOLD CLARK are not recommended for even a free coffee,

but it is a Volkswagen Approved Repairer that matters, have you spoken with Skoda UK Customer Services on the phone and in writing.

http://hawcogroup.co.uk/service-parts-repair/paint-bodyshop 

You do not need to go back and fore to Aberdeen, the Area Warranty Manager can inspect the car at A/C, 

maybe get the repairs done at Skoda Specialist Cars John Clark Group Perth or arranged by them to be done in Perth, (a very good Approved Body Shop in Perth.)

and have Skoda UK arrange the uplift and courtesy car.

It is not an unheard of issue and another member near you had one of the worst rusting Yeti reported on here, since replaced.

Edited 25 April, 2017 by Awayoffski

[Bilsten]

Yeah spoke to skoda uk and waiting to hear back, they have appointed a claim manager. I only took it to Aberdeen as I had business through there anyway. They said they would discuss the finer details when they called back, after the initial assessment. 

[Bilsten]

Contacted by skoda uk and Skoda Aberdeen have recommended that doors are examined by independent company. Does this mean that they are going down the road of 'it's not our fault'? And only fixing what's pointed out to them would appear to be skoda uk's stance on the matter too. 

Edited 26 April, 2017 by Bilsten

[Ootohere]

It should be Inspected and then a report done.

There was a member in another section of the forum that had a Report Supporting action to repaint where there was corrosion and Skoda UK have knocked it back.

 

Yesterday a member posted that John Clark have painted 3 doors of his Yeti.  'AlfredJ'

Here he was waiting to hear last year from them.  (Phil must of been off that time the Yeti was inspected then painted...)

http://briskoda.net/forums/topic/341311-rust-spots-on-lower-door/?page=6#comment-4648909 

 

EDIT.

PVWI  

Were the ones that supported a paint defect needing refinishing and Skoda UK refused the Warranty Work.

My mistake, It was not a corrosion issue.

http://pvwi2010.co.uk 

Edited 26 April, 2017 by Awayoffski

[33q]

On 24/04/2017 at 12:19, 33q said:

I went to Vertu this morning to discuss the return of a small area of rust that I have on one door. They were very helpful and accepted the issue straightaway. Goes in on Tuesday next week and car will be collected and returned to home. 

Let's hope it all works out.....

Well... I got the car back on time and the quality of work seems very good

Car was well valeted and no overspray. First time round I had to clay it.

 

so far...so good. 

[bigjohn]

 

Does this affect all Yetis?

 

Was keeping my eye on any Yeti run-out model bargains (althought there don't seem to be any!) but the rust issue is putting me off.

 

Is this due to paint thickness (as per Dacia Duster which also had a rust problem) or is it the metal quality / galv?

 

My old Octavia has no painted (already water based at this age) body rust at 16 years old - I've rustproofed front subframe and rear torsion suspension arm though!. My previous 2003 Superb I was starting to rust on sills/wheelarches though. The 2014 Superb II is immaculate thus far

Edited 8 May, 2017 by bigjohn

[Expatman]

I've had 2 Yeti's and never had any problem with rust at all. Haven't seen any rust on Yeti's in carparks either. The tiny few with rust are well reported on, the vast, vast majority without rust never get commented on. It's the way of all Forum's like this - problems get highlighted never mind how rare they are - but it does give everyone an idea of what to look for when buying a Yeti.