2 hours ago, antonv said:

My car was produced few weeks ago and probably it would still come with the old software. But you can see that they don't roll out update to everyone because they are on the stage of collecting user feedback now. It looks like there is no obvious and very easy fix, so it's understandable that you shouldn't install it to all new cars without collecting feedback, otherwise you will have plenty of customers with kangaroo problem but also all cars produced from April 2019 onwards will have something else

 

It has not gone unnoticed by me that those of us who have had the software update are being used as guinea pigs 🐹🐹🐹

Yes indeed, I am keeping a note of any changes good and bad that I perceive post Q2 update, still haven't done  that magic 600 miles since update

18 hours ago, fidelio said:

They have obviously different software in the ECU since the emissions' manipulation is different.

MY19 are surely a priority since new cars are surely affected.

My question though is, why don't they apply the fix directly to new cars but instead the dealer has to do so after customer's request.

You would expect that a new software would be the formal one loaded to all new cars. Because if its a software problem how does it affect only some percent of production and not all running under the same software.

 

 

Another ulterior motive for not applying the fix to all new cars is that it could raise the official CO2 emissions of the Karoq TSI range, which would impact on the Skoda Emissions total pushing them over their maximum allowance. They then get fined for every gram over. It's why VW couldn't register the new Touran 1.5TSI I'd bought last November, emissions were too high. Don't think they produce the model now.

I agree with driventodevon on the matter of ‘obstructive’ dealerships. While I have no doubt that some are obstructive it seems to me from my own experience and reading this thread that this issue is surprisingly little known about at dealerships.

 

In my case the dealership (a large London dealership) were helpful and keen to put the matter right and leave me a happy customer but, initially, were talking about ‘diagnosis’ , me ‘demonstrating’  the problem , ‘referring it to Skoda Technical’ and keeping the car for a few days for tests. I genuinely think the ‘front of house’ staff knew nothing about the issue. I do find it slightly odd but perhaps  they don’t need to read TPIs , or technical journals. 

 

It wasn’t until SkodaUK got involved and , I think, told them exactly what to do, that the approach instantly changed to’ bring it in we will apply the patch’. I was also also told that the patch they applied to mine on the 30th April was the first that this dealership had done. 

 

My point is that members and readers of this forum seem to be much, much, better informed about the issue than the dealers. So the dealers’ slow, methodical approach to diagnosing a customer’s problem is maybe because they are missing the information as opposed to being obstructive. 

 

PS . My patch is 10 days old and still working well. I occasionally get a heart stopping moment when moving off as it gives a bit of a hop and I think the problems back but it is over within seconds. The second gear flat spot seems to have gone for good. I hope!

 

 

 

 

 

 

 

 

 

'Dealerships' is a big thing. 

Sales, clerical / admin / finance, Managers and then Technicians / Fitters / staff with no formal qualifications.

 

They are in full time jobs and there 5, 6 sometimes 7 days a week, 

selectively stupid sometimes, selectively deaf dumb or blind with bad memories or selective memory loss.

They have all the gear and might chose not to read things, or ask people with the answers about things.

Drove another 50 miles on main roads and single track roads post update and I am noticing that the low revs 2nd gear flat spot/no power issue seems, so far, to have gone.

There is still something amiss to do with stop-start and stalling that didn't occur pre-update but the issue only occurs occasionally and it is mostly after the engine is warm and to some extent I may be trying to repeat it from when it happened the first time.

When I first started driving the Karoq pre-update I usually had the stop-start system deactivated but I never came across the issue when ss was activated as the revs increased a few hundred rpm as the clutch was let out as if to prevent a stall occuring.

When I've asked Skoda UK and a couple of dealers for details about the TPI ref number/ Q2 update that my Karoq had it seems it is on a need to know basis and I don't need to know / can't be told the fine details.

3 minutes ago, Apprentice said:

 ............. When I've asked Skoda UK and a couple of dealers for details about the TPI ref number/ Q2 update that my Karoq had it seems it is on a need to know basis and I don't need to know / can't be told the fine details.

 

Seems a bit of a cheek after we've paid handsomely for the privilege of road-testing Skoda's cars for them. I still wonder if I shouldn't have rejected the car when I first had the opportunity; life would have been a lot simpler. 

6 hours ago, StEdmund said:

Seems a bit of a cheek after we've paid handsomely for the privilege of road-testing Skoda's cars for them. I still wonder if I shouldn't have rejected the car when I first had the opportunity; life would have been a lot simpler. 

Well, you always road-test something these days. The frequency and negative side effects of such tests are defined by the process manufacturer uses to design a product. Longer and detailed planning = usually higher chances for smooth and predictable experience for you, but never a warranty against unexpected surprises. This is why all Toyotas until recently were quite dull and like from the 90s, thorough process of defining requirements and test cases made cars technology look dated when they were finally released. And some people would never buy Toyota because of that.

 

VAG group recently went for other approach with many but not all processes, with more up to date offer but higher chances to fail. You get modern infotainment systems, fancy engine technologies and better economy but more problems will be discovered by the end users and not during initial planning by engineers (hi DSG!). Especially it's harder with fast changing and unpredictable "eco-friendly" requirements (for ecology better make cars more reliable and upgradable, production costs for ecology are very high, nobody cares about selling less, that would break the world's economy so they keep taking contradictory with common sense laws). Also remember that engineers with poor modern education try to get out maximum from the 100 years old tech, it's hard

 

And having all of that loop in the factor of why VW exists - it's a profit. Less CO2 in docs, more sales = profit. And fixing their own faults has nothing to do with the profit. Until it becomes expensive to not fix (hi, BMW with EGR fire cases). When South Korea banned BMWs they decided to fix well-known issue with EGR because reputation losses became expensive (see, another eco-friendly tech causing trouble, btw which negatively affects engine's resource), but with my falling apart 2016 BMW I had not only that issue, but also another one with EGR's ECU, which gets damaged by the heat, this leads to kangarooing and sudden loss of power (happened to be during overtaking in residential area), but despite problem being common no recall was made, that's not bringing profit.

That post I think is spot on! The concept of make as much profit as you can is a deadly sin. GREED!

As a secular psychological concept, greed is an inordinate desire to acquire or possess more than one needs!!

Much simpler,

 

VW Group crapped themselves, knew that the WLTP / RDE was going to reveal more cheating, their management board and senior executives / engineers were hiding in Germany where could not get arrested or were 'retired' / on gardening leave and Bosch were under investigation.

Engineers engineers like Dr Martin Winterkorn were revealed as cheats, others that were in on it were in panic mode.

 

So they came up with what they could as best they could.  Went to VW508 / 508 oil, got WLTP Certification on vehicles as best they could, discontinued models they could not sneak through.

 

So they keep producing and selling and kicking the can down the road until eventually the sh-it must hit the fan.

Not that the German / EU / UK authorities / courts will be the ones to make them assume the position.

 

 

That chimes with my experience with VW Parkway when I ordered a Touran 1.5 TSI. Took 15weeks to arrive then they wouldn't give it me because emissions were too high, which was going to hit their profits if they started getting fined for every gram over their quota. No apology, no token offer of compensation, had to wait until hit their late delivery clause before I could cancel with no penalty.

What an indictment on this manufacturer! As said elsewhere motoring mags and broadcasters  you would have thought would jump at the controversy but seems they too are to up the companies backside!

On 10/05/2019 at 19:28, Skoffski said:

There are TPI's on it.

 

Not according to staff in many dealerships and not according to Skoda UK.

 

My Karoq has had the update applied, but to get it I first called a dealership (prior to which I was unknown to) so checked and advised no TPI or recall notice. Then contact Skoda UK who said that it's not a TPI or recall but there is a software ECU update and they would contact the dealer and instruct how to apply (corroborating earlier comments re dealers not having a scooby). Then when came to update they called me saying they can't find any update available on the system and Skoda UK had to call them again and give them instructions.

 

This dealership had no reason whatsoever to deceive me. In fact if they did no work on a vehicle it's unlikely they be able to raise a job sheet and make any money from Skoda. It would be of no value to them to lie and tell me there wasn't an update if there was. Clearly something is amiss and I would guess that whilst an update is available, it's being slowly rolled out in dribs and drabs so Skoda UK can gather telemetry and feedback as to the effects. So they start with customers who are playing their faces with new vehicles.

 

It wouldn't surprise me at all if the ECU update is a BETA or non version and that they don't know enough or aren't confident enough in it to roll it out en masse.

No 'Recall', no Recall Action', there is  'Technical product information' on the Software Updates.

http://skoda-auto.com/services/recall-actions

 

6 minutes ago, Skoffski said:

No 'Recall', no Recall Action', there is  'Technical product information' on the Software Updates.

http://skoda-auto.com/services/recall-actions

 

Where? That link takes me to a Skoda page with info about Dieselgate software updates and nothing else.

 

Also, I input my VIN on the checker and it shows nothing now (update applied Friday). I checked before Friday and it showed nothing then either.

Edited 13 May, 20197 yr by Stevieweevie
Further information

Yes, to confirm no 'Recall Action'  or even one for Safety Critical issues.

The Technical information has been issued to Master Techs from Skoda / VW. 

 

VW / Skoda will in the end get their arses kicked because they are taking the pith and misleading drivers and the DVSA.

Edited 13 May, 20197 yr by Skoffski

2 minutes ago, Skoffski said:

Yes, to confirm no 'Recall Action'  or even one for Safety Critical issues.

The Technical information has been issued to Master Techs from Skoda / VW. 

 

VW / Skoda will in the end get their arses kicked because they are taking the pith and misleading drivers and the DVSA.

 

There's a so-called Master Technician at the dealer I took my Karoq to. He claimed complete ignorance to a TPI and, as stated, when it went in for the update, I was called to say that none could be found (by the Master Tech).

 

So what I'm saying is that I don't think that there is a blanket conspiracy here. I think that at the moment there is no consistent approach or action being taken either by Skoda or VW group as a whole, where the 1.5 TSI is concerned.

 

We know how the story has changed and how what's happened depends on who you ask. Some dealers deny, some say characteristic, others admit and refer to a yet to come update while others still have put their customers in hire cars. All of these are examples of what Skoda has done. It looks very much a case of those on the ground having no clue and those at the top not keeping tight lipped. Between those two points is pandemonium.

Best go where there is all the gear and people with more than ideas, like training and qualifications.

And where is that?

 

A different Dealer or different Marque?

 

Are any of them any better than the other?

 

 

 

 

Yes actually some are.  Less fancy building and waiting rooms and BS type places still exist.  Maybe not down south though.

 

An example here.

Edited 14 May, 20197 yr by Skoffski

So I’ve driven a bit after the update and from a cold start twice and what I would say at this stage is that it’s definitely... different.

 

I concur with the other posts here that there is still some judder but it doesn’t seem to be unruly and maintaining composure in stop start traffic is no longer an exercise in getting a left foot RSI.

 

To me it feels a bit like the bite point for first gear is different. It’s still the same place obviously but when engaged and the gear engages you’re immediately given more poke. So whereas before, mitigating kangaroo 🦘 would involve giving more revs, the revs are already there now. If “hesitant” is how it was described pre update it is now squarely raring to go. 

 

I’m hoping that the engine wears in soon because my economy, coming from a 1.2TSI has been pretty awful in the Karoq with me only mustering 45mpg on a clear motorway run and 32 to 35mpg around town. I could get 45 in the 1.2 and was getting 50mpg in the 1l Fabia I had for the 4 days as a courtesy car. But at this stage I suppose I ought to be grateful that el kangaroo has been tranquilised.

21 hours ago, Stevieweevie said:

 

Not according to staff in many dealerships and not according to Skoda UK.

 

My Karoq has had the update applied, but to get it I first called a dealership (prior to which I was unknown to) so checked and advised no TPI or recall notice. Then contact Skoda UK who said that it's not a TPI or recall but there is a software ECU update and they would contact the dealer and instruct how to apply (corroborating earlier comments re dealers not having a scooby). Then when came to update they called me saying they can't find any update available on the system and Skoda UK had to call them again and give them instructions.

 

This dealership had no reason whatsoever to deceive me. In fact if they did no work on a vehicle it's unlikely they be able to raise a job sheet and make any money from Skoda. It would be of no value to them to lie and tell me there wasn't an update if there was. Clearly something is amiss and I would guess that whilst an update is available, it's being slowly rolled out in dribs and drabs so Skoda UK can gather telemetry and feedback as to the effects. So they start with customers who are playing their faces with new vehicles.

 

It wouldn't surprise me at all if the ECU update is a BETA or non version and that they don't know enough or aren't confident enough in it to roll it out en masse.

Had good news from my Dealer, Bristol Street Skoda Derby. Checked they were aware of the issue and software update before I take the Karoq in and they confirmed they were, so will hopefully avoid the experience some of those who've posted have had.

What year of manufacture?

Discovered when cleaning our Karoq recently which came with a set of Skoda mats that on the underside of the mats had the manufacturing date of week 47 2017 which would tie in with the build date as we picked it up on 26/01/2018. Thought this might be useful to other owners with factory fit mats.

26 minutes ago, fidelio said:

What year of manufacture?

Sept 2018