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No connection to gateway

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Hi all. I have recently purchased my 09 Superb Elegance. Everything seems to be working as it should apart the headlight aim. I tried to perform a scan but my tool says no communication to gateway. I have successfully scanned other VAG cars with this and it allows almost same service level as VCDS to my surprise it only showed me battery charging status and voltage and engine controller module and nothing more. Any ideas? Or even better any fellow owners around Hampshire area with VCDS or recommended garages around me? Any tips highly appreciated. 

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