MuddyFunster, I posted this info weeks ago, the info was different to some other posters info, haven't said anything to Skoda UK about it, waiting for them to get back to me. 

So, in the dealership now. Been told that Skoda  know about the KPH/MPH fault and are working on it, but no solution at the moment. There will be a recall when it is sorted. Guess we all just have to wait to hear from them. Poor we are still waiting so long down the line.

1 hour ago, OctaviaFirstEdit said:

So, in the dealership now. Been told that Skoda  know about the KPH/MPH fault and are working on it, but no solution at the moment. There will be a recall when it is sorted. Guess we all just have to wait to hear from them. Poor we are still waiting so long down the line.

Thanks, at least you have secured acknowledgement that there is a fix on the way with a recall that's better than I did when my local dealer said' 'That's how your car has been built and that's how it is'.

1 hour ago, Nosnehm said:

Thanks, at least you have secured acknowledgement that there is a fix on the way with a recall that's better than I did when my local dealer said' 'That's how your car has been built and that's how it is'.

What, built wrong! He said that it is likely that we will all get letters when they have sorted it. It was funny, because when I took it in, the bloke said he could do it there and then. I told him he couldn't! Was also told that my car does not have full beam assist. I was sure the Skoda blurb said it did!

I'm not sure the dealers are covering themselves in glory ... neither are Skoda. Perhaps they're as feed up with the Mark 4 as we are ...

I've lost hope and faith that these things will ever get fixed ... 

 

I don’t have the issue i.e. sat nav displays units in miles. I checked yesterday and I have the ‘B’ revision unit code on the hardware, so as suggested earlier this does appear to be the difference. 

2 hours ago, OctaviaFirstEdit said:

What, built wrong! He said that it is likely that we will all get letters when they have sorted it. It was funny, because when I took it in, the bloke said he could do it there and then. I told him he couldn't! Was also told that my car does not have full beam assist. I was sure the Skoda blurb said it did!

I was told the same re the High Beam Assist and likewise I feel certain that it was in the blurb somewhere!!!!

I was given this link after posting about our issue as follows:

 

I took delivery of my new Skoda Karoq 1.0 last week, and hubby noticed that after setting everything to Imperial measurements; in particular miles, it has been reverting back to kilometres after the engine has been switched off for a while. I have yet to drive it as still nervous after an accident on Christmas Eve. 

 

He said it could be a coincidence, but this seemed to be obvious after I had set up the Skoda Connect with both the app and via the Infotainment screen/settings. He has had to reset it 3 times now and has deleted my profile.

 

The only thing I can think that is causing this, is that for some reason, my profile is set to kilometres; however, neither of us can find anything in my profile settings that show I have to set it to miles/Imperial as well as the general settings.

 

I notice although most of you say the KPH/MPH is on the SatNav, we have this issue on the normal speedometer. Hubby is an experienced driver and it totally threw him when it came up with 46 in a 30 mph zone. It is dangerous.

 

We are going to start from scratch again tomorrow, although even if it is the fact I had put my personalisation in so the Skoda Connect function will work, this still shouldn't be happening. I noticed some of you have said you have had the 'voice' function come on by itself too. We have also had this happen twice. We are on the Motability scheme and have previously had issues with an early termination with the Karoq 1.5 which was another story!

8 hours ago, Capyboppy said:

I notice although most of you say the KPH/MPH is on the SatNav, we have this issue on the normal speedometer. Hubby is an experienced driver and it totally threw him when it came up with 46 in a 30 mph zone. It is dangerous

First off, this is totally unacceptable for a UK spec car. If you've not done so already, let your dealership know about the issue in writing and tell them that you will reject the car unless the problem is rectified immediately. You've got a lot more rights in the first 30 days but it's important that you get everything in writing and they won't take it seriously unless you are forceful with them.

It seems to have settled yesterday for no apparent reason, but we are still very wary. I have emailed the dealership to get it logged just in case it is a temporary respite. We have still had the voice command come on at random though. It is if it it switching itself on in response to when we are speaking; but only at random. I have also mentioned this in the email.

 

I will update when I get a response from them.

On 15/02/2021 at 17:39, MuddyFunster said:

Hi,

 

It appears I don't have the ability to edit posts soooo:

 

Part number: 5E3035816  H/W: H56  S/W: 1668           -     MPH/KPH Issue

MuddyFunster (me)

Nosnehm

OctaviaFirstEdit

Fox2319

Whinhill

PeteHav

 

Part Number: 5E3035816B     H/W: H56    S/W: 1668      -      No MPH/KPH Issue

Matmacka

 

It would be great to get some data from those not suffering the issue, as well as those on potentially different levels of software.

 

Cheers,

 

Phil

Hi folks,

 

A bit late to the party here.  I was looking at how to change the display on the speedometer from MPH to KPH when I eventually am able to drive in France and found that it wouldn't change.  Having read through the post, I looked at my 1.5 SEL 1st Edition, and found that my car also had the same system configuration as many of you.

 

5E3035816  HW: H56 SW: 1664

 

I pressed Update software and the circle just went round and round and nothing much happened.

 

It's not a big deal and I still think it's a lovely car to drive.

 

P

Just took delivery of my Estate SE L first edition, which had been sat for a while in storage by the look of things!

 

Same issue kmh/mph  with 5E3035816 H/W: H56 S/W: 1668 

It would be interesting to know if we had a ‘Lemon’ law like California where a dealer has three attempts to rectify a fault and if unsuccessful you can ask for your money back the manufacturer would be more active in finding a solution. It seems to me manufacturers these days are only driven to take action when forced to, either by publicity or court action. Let’s face facts VW didn’t confess on their own accord and offer compensation when they fitted emission cheating software to their cars. Seems bizarre that their software engineers can come up with emission cheating software that works perfectly but cannot develop software that just works in normal everyday situations.

This is so true!

 

We didn’t  go for the 1.5 engine as from what I have read, they still haven’t sorted out the ‘lag׳ and kangarooing problem. At the time we had one, they were adamant there was no problem and it was the way we were driving it! As both myself and hubby have totally different driving styles this was not the case. Both the dealership technicians and the RAC who are partners with Motability said it wasn’t  doing it, even though we knew full well it was. We did an early termination in the end as we valued both our safety and that of other road users first. 
Then when we decided to go for a Suzuki Vitara which was the nearest we could find to a Yeti, we had problems again. This time we had photos. The road speed signs that would come up were way out for what they actually were. I.e., 90 in a 20mph zone, very distracting. They blamed it on the camera misreading and ended up replacing a £3,000 camera for it to be exactly the same! Again they said they couldn’t replicate it. I had taken photos when travelling as a passenger, but they would still not acknowledge there was a fault. As it happened the car was written off after an accident where again the distracting software showed a puncture which was debatable as the pressure indicator went back up to normal. 
 

So here we are again. My hubby had now gone through all the hassle of downloading the app and registering etc; along with resetting the kilometre/mph twice. It seems to have settled down but we can’t say for certain yet as only been out in it once since then; time will tell!

Edited 6 March, 20215 yr by Capyboppy

Perhaps cars have just got too complicated, never had these issues with my Morris minor, all it had was a Speedo and a fuel gauge. 

27 minutes ago, 1stkaroc said:

It would be interesting to know if we had a ‘Lemon’ law

We kinda do, the right to reject under the 2015 Consumer Rights Act.

 

When you buy the car, you have the right to reject it within 30 days for any defect. Between 30 days and 6 months, you can reject it but you have to give the garage one chance to rectify the fault.

9 hours ago, 1stkaroc said:

Perhaps cars have just got too complicated, never had these issues with my Morris minor, all it had was a Speedo and a fuel gauge. 

 

Those were the days! My first car was a Hillman Imp. The only issues I had were the so called 'friends' who said they would fix the rust and were quite happy to take plenty of money off me for the repair work; which admittedly they got stuck into with great enthusiasm. The only problem was they didn't have a clue what they were doing, and only thought they did . You can imagine the guy's reaction who did the MOT for it, when he investigated and grabbed the wheel arch to find a old of artex type putty stuff peeling away! No amount of covering up half damp layers with the same colour paint as the rest of the car, could hide it 

A tin can opened up, some pop rivets and lots of undersea, worked for me. Seriously technology is only good if it works. Apple stormed ahead of the competition because their phones just worked. If they can’t get it right they shouldn’t use us as development mules.

Spot on. My first Apple was a 2008 MacBook which was supposed to be just for using when I was downstairs to save me struggling up and down the stairs. The Windows desktop was upstairs. At the time I was a very mature student with the Open University but because of health I was struggling. It took me just 3 weeks to be converted to Macs. The accessibilty functions, the ease of use; no constant updates. I was in 7th Heaven. The Windows machine sat there gathering dust. The old saying, 'Once a Mac, you never look back' was certainly true in my case.

I have been thinking about this one and since the car is not able to display km/h equivalent in the speedo, I believe the car is not compliant to UK regulations:

https://www.legislation.gov.uk/uksi/1986/1078/regulation/35/made

Even my vRS mk2 without maxidot was indicating km/h in small on the dash.

 

If the car is not compliant to the regulations, I believe it may force Skoda to address this sooner than later for the ones with the first HW revision.

 

Is my understanding of the law correct?

14 minutes ago, Coume said:

I have been thinking about this one and since the car is not able to display km/h equivalent in the speedo, I believe the car is not compliant to UK regulations:

https://www.legislation.gov.uk/uksi/1986/1078/regulation/35/made

Even my vRS mk2 without maxidot was indicating km/h in small on the dash.

 

If the car is not compliant to the regulations, I believe it may force Skoda to address this sooner than later for the ones with the first HW revision.

 

Is my understanding of the law correct?

I di not know, but if anyone can find out then the natural thing for us all to do is to go straight to Skoda UK and complain. Try to put even more pressure on. I am staggered that they still have not solved this issue. It is so poor.

I have emailed Whatcar to ask the question. I have also filled them in about the fact that there are obviously a number of us in the same situation. It would be nice if they contacted Skoda to see what they had to say! Hopefully, they will get back to me with an answer. It cannot be illegal in Europe to drive in mph only 

I think a car has to be able to display both KPH and 

MPH, if the digital is in KPH  but your Speedo is in MPH then you will still be legal. Most speedos have Large MPH on the outside and smaller KPH on the inner, continental cars have the reverse. If you can display one format in digital then you don’t need both on the speedo.

If they have reinstalled the software and it is still faulty, to me, that indicates a hardware problem. I agree publicity is the way to go, only when it hits sales will they get really interested.
Perhaps it’s time to resurrect all the old Skoda jokes.

@Matmacka 

 

You confirmed that your navigation is showing mph correctly; however, would you be able to confirm if the speedo unit changes correctly to km/h if you select km instead of miles in the units?

That would be extremely helpful if you could.

 

thanks in advance

20 minutes ago, Coume said:

@Matmacka 

 

You confirmed that your navigation is showing mph correctly; however, would you be able to confirm if the speedo unit changes correctly to km/h if you select km instead of miles in the units?

That would be extremely helpful if you could.

 

thanks in advance

My speedo is mph but I am unable to change it to kph. My sat nav is kph and I can't change it to imperial.

I wonder if the motor ombudsman is the way to go.