On 28/07/2021 at 09:44, viirgon said:

Did the 2nd steering wheel replacement resolve the issue? If you can confirm it has, I will go back to my dealer to request it.

So far no issue with that, BUT I have to test it in winter to fully confirm. Btw, I took 2 videos of this issue, involved local dealer and importer; both of them were quite responsive. So I can't complain too much, at least in my country.

I have visited my dealer today. It seems that on July 27th Skoda published procedure for our issue. My Kodiaq was diagnosed today and qualified for Steering wheel replacement (it seems that steering wheel touch sensor is faulty). I have talked to the dealer and was told that if it was not the steering wheel it could be also controller, but the test result was clear in my case.

Well - we will see. New steering wheel was ordered - I will probably visit them next week to have it replaced.

Good luck with yours.

I forgot to update…

 

…mine went in for a service last week, the dealer further investigated my issues and has now determined it needs a controller unit replacement. 
 

So I’m now awaiting that part as it’s on back order…

8 hours ago, deTomaso said:

I have visited my dealer today. It seems that on July 27th Skoda published procedure for our issue. My Kodiaq was diagnosed today and qualified for Steering wheel replacement (it seems that steering wheel touch sensor is faulty). I have talked to the dealer and was told that if it was not the steering wheel it could be also controller, but the test result was clear in my case.

Well - we will see. New steering wheel was ordered - I will probably visit them next week to have it replaced.

Good luck with yours.

Thanks for the update - when you said Skoda published a procedure for the issue on 27th July, is that an internal thing or is there a public link to it? So I can use as reference for my dealer here. 

3 hours ago, viirgon said:

Thanks for the update - when you said Skoda published a procedure for the issue on 27th July, is that an internal thing or is there a public link to it? So I can use as reference for my dealer here. 

It is their internal Knowledge Base (and I made a mistake - July 28th was the date). If you want - I can ask my dealer for any reference number I can share with you so it was clear fot your. Also - if you send me a PM I will share scan of my service request with detailed data (in Polish unfortunately ;)).

3 minutes ago, deTomaso said:

It is their internal Knowledge Base (and I made a mistake - July 28th was the date). If you want - I can ask my dealer for any reference number I can share with you so it was clear fot your. Also - if you send me a PM I will share scan of my service request with detailed data (in Polish unfortunately ;)).

Any kind of reference would be useful to help me communicate with the local dealer here. Not necessary to share your service request as this point but thanks for the offer.

I've also had intermittent messages on my Karoq about the Traffic Assist, Lane Assist and Dynamic Road Signs being unavailable (which all disappear after a short while or when I turn the ignition off and on again.) I've also had the speed limit reminder showing metric speeds (45 for 30, 110 for 70 etc), but that seems to reoccur in specific places. Twice I've also had a message saying the headlights have been set for driving on the right too! 

 

When I reported these to my dealer at my first service today I was expecting to hear the system software had been updated, but instead they told me Skoda UK had told them to replace my heated steering wheel to cure the faults. 

 

When they get one, we'll see if it's the solution

 

Chris

I had the same and they have just replaced the steering wheel for the second time. Not had time to drive the car to see if it is really fixed  

9 hours ago, Billywizzo said:

I had the same and they have just replaced the steering wheel for the second time. Not had time to drive the car to see if it is really fixed  

It does seem the standard response by VW and Skoda to these faults, but I was also told that the fault might also be in the 'controller'. Presumably the steering wheel is easier to replace first? Although they will still want my car for a day and half when they get one in stock! (I'll need to check with them that they've ordered a heated steering as I'm finding that very useful... I'm not as worried about the DSG paddles as I don't use them

 

Chris 

3 hours ago, CJJE said:

It does seem the standard response by VW and Skoda to these faults, but I was also told that the fault might also be in the 'controller'. Presumably the steering wheel is easier to replace first? Although they will still want my car for a day and half when they get one in stock! (I'll need to check with them that they've ordered a heated steering as I'm finding that very useful... I'm not as worried about the DSG paddles as I don't use them

 

Chris 

This is the second steering wheel replacement. First didn’t fix it so fingers crossed this one will. 

My dealer has phoned to say they have received the replacement controller (apparently fitted inside the steering wheel if I understood them correctly). Car booked in to have it changed under warranty on November 29th/30th (delay due to the need to provide me with a courtesy car for 2 days). 

 

Chris

So far the new steering wheel seems to have fixed the fault. 🤞

Driven it a few times with and without the steering wheel heating turned on and no Travel Asist errors, 

On 16/11/2021 at 13:14, Billywizzo said:

So far the new steering wheel seems to have fixed the fault. 🤞

Driven it a few times with and without the steering wheel heating turned on and no Travel Asist errors, 

Had my new steering wheel/controller fitted, but the 'Travel Assist not available' message has appeared again twice since then. It's intermittent, and as I never actually use the feature I can live with it, but I wonder if changing the steering wheel is a 'poke and hope' solution? The car software was also updated to 0276 (from 0270) at the same time to cute the SOS Error message that had just appeared. 

 

My previous 2014 Golf also had some intermittent assist problems - while overtaking lorries on cruise control it would occasionally get frit and try to apply the brakes (with no obvious problems like being too close or the lorry veering into my lane), and when driving in a straight line for a long time (typically up the top of M6 with no other traffic) it would complain I'd taken my hands off the steering wheel as its sensor relied on seeing small movements of the steering rather than having capacitive sensors. I learned to deal with those, so perhaps will have to learn to ignore the Traffic Assist not available warning as well 😞

 

Chris

My travel assist problems seem to have been fixed.
Another new steering wheel fitted ( steering wheel already replaced once with the error still appearing  ) or the software to fix the sos must have done it, but no idea which one fixed it, maybe a bit of both.

 

Edited 20 December, 20214 yr by Billywizzo

2 hours ago, Billywizzo said:

My travel assist problems seem to have been fixed.
Another new steering wheel fitted ( steering wheel already replaced once with the error still appearing  ) or the software to fix the sos must have done it, but no idea which one fixed it, maybe a bit of both.

 

Glad to hear that they've cured yours... but if the first new steering wheel was still faulty for you as well does that mean they've a quality control problem with the chips in the steering wheels I wonder, or a tolerance problem?? 

 

If mine persists I'll contact my dealer in the New Year and see what they say.

 

Chris

6 hours ago, CJJE said:

Glad to hear that they've cured yours... but if the first new steering wheel was still faulty for you as well does that mean they've a quality control problem with the chips in the steering wheels I wonder, or a tolerance problem?? 

 

If mine persists I'll contact my dealer in the New Year and see what they say.

 

Chris

I would keep calling and emailing them to fix it.

If in the future you either sell the car, you dont want a buyer testing the heated steering wheel and have the travel assist error pop up or if in for an MOT and they turn it on and the error comes up, not sure now if any fault lights are an MOT failure ( I am sure someone will know ).

 

4 hours ago, Billywizzo said:

I would keep calling and emailing them to fix it.

If in the future you either sell the car, you dont want a buyer testing the heated steering wheel and have the travel assist error pop up or if in for an MOT and they turn it on and the error comes up, not sure now if any fault lights are an MOT failure ( I am sure someone will know ).

 

Fair points, but it doesn't seem directly related to when I'm using the heated steering wheel. I've been using the heated steering wheel most drives in the last few weeks, but the TA message only appeared twice and towards the ends of my journey. And it also came in the summer when I wasn't heating the steering wheel. 

 

Chris

I would still be on to the dealers to get it sorted

An update. 

 

The intermittent warnings disappeared last spring and were fine until December 2022. They then returned very intermittently, (without the Lane Assist Unavailable and other error messages that came with it in 2021), and seemed to be triggered by turning sharply into parking bays etc. Over the winter they occurred once or twice a month, and always disappeared on their own after a single beep. But now they're getting more frequent again, and clearly aren't linked to using the heated steering wheel. The Lane Assist camera and adaptive cruise control sensors seem to be working fine, so I'm convinced it's down to the capacitive sensors in the steering wheel which are designed to detect you releasing the steering wheel (and also trigger the Emergency Assist should the driver pass out!) It's booked in to my dealer for a day's investigation next June (which is the earliest they could provide a courtesy car! 

 

There have also been some other electronic glitches. Once or twice the trip odometer in the digital instrument panel has reset itself at around 150 miles or so, and the digital instrument panel itself once lost my preferred setup with a live map in the centre. 

 

Chris 

1 hour ago, CJJE said:

An update. 

 

The intermittent warnings disappeared last spring and were fine until December 2022. They then returned very intermittently, (without the Lane Assist Unavailable and other error messages that came with it in 2021), and seemed to be triggered by turning sharply into parking bays etc. Over the winter they occurred once or twice a month, and always disappeared on their own after a single beep. But now they're getting more frequent again, and clearly aren't linked to using the heated steering wheel. The Lane Assist camera and adaptive cruise control sensors seem to be working fine, so I'm convinced it's down to the capacitive sensors in the steering wheel which are designed to detect you releasing the steering wheel (and also trigger the Emergency Assist should the driver pass out!) It's booked in to my dealer for a day's investigation next June (which is the earliest they could provide a courtesy car! 

 

There have also been some other electronic glitches. Once or twice the trip odometer in the digital instrument panel has reset itself at around 150 miles or so, and the digital instrument panel itself once lost my preferred setup with a live map in the centre. 

 

Chris 

I got my steering wheel replaced 4 times; the last time was in this January. There were several revisions of steering wheel released and finally this error has been sorted out (last revision from November 2022, don't remember exact code). The problem was caused by condensation that formed between the built in touch sensor and the steering wheel leather trim. That's why the error usually was triggered during cold weather. It took 2 years, but I'm happy it's finally resolved.

Here's hoping then!

 

Your comments agree with my suspicions about the cause, and perhaps warmer weather will dry my steering wheel out. If not I'll try a hair dryer 😀

 

Chris

I wonder if "Travel Assist" is the Skoda marketing department name for a raft of measures that are going to become legal requirements in the EU from next July?  One of them is "Intelligent Speed Assist" which uses cameras with traffic sign recognition software and a GPS database, to determine the speed limit and try to keep the car within it.  Another requirement being rolled out, is "Driver Distraction and Attention Warning" (which in some forms, I think, will use a torque sensor on the steering column to look for regular driver inputs and try to wake the driver up in some way, if it stops detecting them).

GB hasn't adopted those regulations, post-Brexit, so I guess the manufacturer will have had no reason to tune the software to recognise GB road signs in particular.  Obviously, they do look similar to many EU speed limit signs, but I know the systems can sometimes get confused by the variable speed limit signs on gantries, because of the frequency with which the lights in those will pulse, and that varies between manufacturers.  It could be that Skoda are charging us extra for features that will be a legal requirement on cars sold in the EU soon.

Travel Assist in my car seems to be no more than the Adaptive Cruise Control linked to Lane Assist - perhaps with a stronger pull on the steering wheel from the Lane Assist. But I rarely use either anyway. 

 

Yes there is a general move towards more driver assistance, driven by the NCAP safety star system and insurance companies, so I doubt that manufacturers will produce a special software for the UK without these features regardless of Brexit. Even British manufacturers will met EU standards because that is the biggest market, and one they can't ignore without losing sales. But I also dread cars thinking they know what the speed limit is and driving at it because my car's traffic sign detection rate is so poor. Unless councils are forced to ensure speed limit signs are not overgrown by trees, not pointing the wrong way, etc cars will not see the signs. And mine often detects speed limits applying at to a joining road at a junction as the one it should follow. They of course cannot read signs saying '20 when the light is flashing' or overhead gantry signs where just a number is displayed. I let my car show me what it thinks the last speed limit is on the instrument panel, but the warning beep when I drove at the correct speed was so infuriating that I've turned it off. 

On 11/05/2023 at 10:19, CJJE said:

Travel Assist in my car seems to be no more than the Adaptive Cruise Control linked to Lane Assist - perhaps with a stronger pull on the steering wheel from the Lane Assist. But I rarely use either anyway. 

 

Yes there is a general move towards more driver assistance, driven by the NCAP safety star system and insurance companies, so I doubt that manufacturers will produce a special software for the UK without these features regardless of Brexit. Even British manufacturers will met EU standards because that is the biggest market, and one they can't ignore without losing sales. But I also dread cars thinking they know what the speed limit is and driving at it because my car's traffic sign detection rate is so poor. Unless councils are forced to ensure speed limit signs are not overgrown by trees, not pointing the wrong way, etc cars will not see the signs. And mine often detects speed limits applying at to a joining road at a junction as the one it should follow. They of course cannot read signs saying '20 when the light is flashing' or overhead gantry signs where just a number is displayed. I let my car show me what it thinks the last speed limit is on the instrument panel, but the warning beep when I drove at the correct speed was so infuriating that I've turned it off. 

No, not a EuroNCAP or insurance company requirement, and no, the traffic sign recognition system doesn't have to recognise British signs, because our government has decided not to adopt it.  However, it does have to recognise Northern Irish signs (which are, of course, the same as ours, so the system will "probably" work OK here, but the manufacturers have no legal obligation to make it do so.  I think we'll get a sort of "Poundshop" version of it as an option - and those of us wanting it, will have to pay extra, whereas they'll start getting the "full fat" version of it in the EU, whether they like it or not.

https://www.daviddjward.com/the-brexit-slow-puncture-deflating-our-vehicle-safety-standards/

9 hours ago, Avocet said:

the manufacturers have no legal obligation to make it do so

 

I disagree. If they sell a car that advertises ‘traffic sign recognition’ as a feature in the UK, then it has to function in the UK or they would fall foul of the Consumer Rights Act. It doesn’t matter if they have to offer it as a feature or not due to safety regulations, if they do offer it then it has to work.