Digital Service and Warranty Info

[Rgsmg53]

Please forgive a couple of basic questions on my 2022 Karoq Sportline 4x4:

 

1. How do I check for myself when the warranty expires without relying on someone at the dealership 'looking it up on the computer' then telling me something different to when the salesman sold it to me? Can I access a website myself and enter the VIN perhaps? I bought it nearly new (97 miles on the clock) from a Skoda dealer who told me I had 'the balance of the manufacturer's warranty' as part of the sale. I'm now being told by a main dealer Service Dept that I have 3 years! I'm not complaining but I'd like to know which is correct. Of course, there's no hard copy info in the vehicle.

 

2. I'm about book its 2nd service (2 years not mileage) and the dealer does not seem to know what they have to do in addition to a 'standard oil change and inspection' as they claim when they 'enter the VIN in the computer it shows up as a Roomster'. So far, they have guessed a pollen filter will be required and they 'think' a brake fluid change will be necessary (after only 2 years????). I'm also hearing that dealers frequently forget to do a Haldex oil change. So, same query as above. Does anyone know if I can access the definitive servicing schedule online for myself?

 

Call me old fashioned but what I'd give for a hardcopy service book in the glove box!

[NottsIan]

I'm pretty sure you can buy a temporary subscription to the erWin system and download the relevant information. Have a read through this thread for useful info 

 

[Rgsmg53]

Thanks. I haven't come across erWin before.

[kodiaqsportline]

3 hours ago, Rgsmg53 said:

Please forgive a couple of basic questions on my 2022 Karoq Sportline 4x4:

 

1. How do I check for myself when the warranty expires without relying on someone at the dealership 'looking it up on the computer' then telling me something different to when the salesman sold it to me? Can I access a website myself and enter the VIN perhaps? I bought it nearly new (97 miles on the clock) from a Skoda dealer who told me I had 'the balance of the manufacturer's warranty' as part of the sale. I'm now being told by a main dealer Service Dept that I have 3 years! I'm not complaining but I'd like to know which is correct. Of course, there's no hard copy info in the vehicle.

 

2. I'm about book its 2nd service (2 years not mileage) and the dealer does not seem to know what they have to do in addition to a 'standard oil change and inspection' as they claim when they 'enter the VIN in the computer it shows up as a Roomster'. So far, they have guessed a pollen filter will be required and they 'think' a brake fluid change will be necessary (after only 2 years????). I'm also hearing that dealers frequently forget to do a Haldex oil change. So, same query as above. Does anyone know if I can access the definitive servicing schedule online for myself?

 

Call me old fashioned but what I'd give for a hardcopy service book in the glove box!

 

1. That's easy.  Just enter the registration in the DVLA MOT checker website, enter the reg and that'll tell you the date on which the car was 1st registered. Std warranty will expire 3yr from that date.   In theory you could of course simply use the MySkoda app, but that's sh1te.

 

2:   The VIN number has been entered wrong - hey ho, **** happens. But aren't they progressing this to Skoda UK for correction? In anycase, who needs a VIN number, the Skoda website gives the information under service and maintenance.

 

Assuming your car is set to fixed intervals ( also known as time and distance or annual servicing )

 

The first year service is nothing other than a basic oil and filter change service is called an 'oil and inspection service'

The second year service ( and every 2nd year from now on ) is called an 'oil and inspection service with pollen filter'

The third year service ( and every 2nd year from now on ) is called an 'oil and inspection service with extended scope'

 

The name of the 2nd year service kinda gives the game away as to what extras are required.

 

As for brake fluid change 🤪    It's listed on the Skoda website under maintenance - 1st recommended change is year3 and every 2 years thereafter.

 

Any main dealer I've dealt with has always been on the ball with this.  Which dealer is saying they think brake fluid is due in year two ? 

 

 

Edited 8 February by kodiaqsportline

[Ootohere]

Some Skoda Models for the past few years are now showing the first Brake Fluid change at 2 years.  

Same as it was back about 13 years ago before going to 3 years then each 2.   

[chieflordy]

A couple of options as regards warranty date, you could just call a different dealer, ask them to confirm warranty date on computer system, they have no vested interest in giving you inaccurate information. Second, as no service book or stamps anymore you can ask any dealer to print out service history. On the first page almost the info at the top I recall the warranty expiry date was included.

[pinkpanther]

2 hours ago, Rooted said:

Some Skoda Models for the past few years are now showing the first Brake Fluid change at 2 years.  

Same as it was back about 13 years ago before going to 3 years then each 2.   

Yes - just had the first (variable) service on my 11 month old 1.5 TSi manual (@16k miles) and the service advisor confirmed updated guidance that brake fluid is now recommended every 2 years (@£84).

 

Apparently this involves removing the rear wheels on a Karoq, so it is £10 more costly than on a car with a manual handbrake?

[Rgsmg53]

11 hours ago, kodiaqsportline said:

 

1. That's easy.  Just enter the registration in the DVLA MOT checker website, enter the reg and that'll tell you the date on which the car was 1st registered. Std warranty will expire 3yr from that date.   In theory you could of course simply use the MySkoda app, but that's sh1te.

 

2:   The VIN number has been entered wrong - hey ho, **** happens. But aren't they progressing this to Skoda UK for correction? In anycase, who needs a VIN number, the Skoda website gives the information under service and maintenance.

 

 

Thanks for the info.

 

I'm not sure what the DVLA website brings to the party - I own the vehicle so have a hardcopy V5 which means the date of first registration is not in doubt. What I am after is a difinitive source on the warranty which I can access myself rather than rely on hearsay. As I said in my orignal post, the Main Dealer's salesman told me I had the balance of TWO years' warranty whereas my preferred Main Dealer for service is now telling me I have THREE.

 

You seem very sure of your servicing facts. Where did you get the info from? As you will see from later posts, there are differing opinons on this forum also as what is required at a 2nd year fixed interval service. As a first time Skoda buyer who is broadly pleased with the vehicle, the lack of transparency from Skoda dealers is deeply frustrating. 

 

[Ootohere]

The cars leave the factory on Variable / Flexible servicing, 24 months / 18,000-20,000 miles until the first service if you are servicing to the Manufacturers Guidelines, Recommendations, even now Specifications or Schedule when they use that term in their T&C,s.

 

What a pity they make it so confusing to find the Guidelines, Recommendations, Specifications or Schedules.  Dealerships add to the confusion.

There are even Skoda / VW Group approved used cars at 3 or 4 years with a Skoda Warranty provided not Serviced or Maintained to the Guidelines etc. or anything like them.

FMDSH. 

Of what was not done quite often.

 

Here it tells you about Servicing and the Warranty.

 

 

SKODA_Warranty_Terms_July_2023 (2).pdf VWFS_11815379_SKODA_AUW_Booklet_0922E.pdf

[Rgsmg53]

5 minutes ago, Rooted said:

The cars leave the factory on Variable / Flexible servicing, 24 months / 18,000-20,000 miles until the first service if you are servicing to the Manufacturers Guidelines, Recommendations, even now Specifications or Schedule when they use that term in their T&C,s.

 

What a pity they make it so confusing to find the Guidelines, Recommendations, Specifications or Schedules.  Dealerships add to the confusion.

There are even Skoda / VW Group approved used cars at 3 or 4 years with a Skoda Warranty provided not Serviced or Maintained to the Guidelines etc. or anything like them.

FMDSH. 

Of what was not done quite often.

 

Here it tells you about Servicing and the Warranty.

 

 

SKODA_Warranty_Terms_July_2023 (2).pdf 536.86 kB · 2 downloads VWFS_11815379_SKODA_AUW_Booklet_0922E.pdf 9.53 MB · 0 downloads

This is very helpful. Thank you. But it raises more questions!

 

My car was first registered in March 2022 (with Skoda as first owner) and I bought it used from a Skoda main dealer in December 2022. My understanding (verbal from the Salesman who it now seems was confused as to the duration of the warranty) was that I had the balance of the manufacturer's warranty so I am hoping your Warranty Terms document applies even though it is dated July 2023.

 

My belief is that I do NOT also have the Approved Used Car Warranty (as defined in your VWFS document) as I am assuming I cannot have the benefit of both.

 

Your comment on cars leaving the factory with 24 months / 18-20k miles until the first service is interesting. Presumably this applies to vehicles after mine was manufactured as my first service was this time last year (ie 1 year from manufacture) with a mileage of less than 3k miles. How did I know to get it serviced? The vehicle's own infotainment system told me - repeatedly!

 

Perhaps you can understand why I'm confused!

[Ootohere]

Demonstrators, or Fleet cars or even Service Plan cars or just where the owner / buyer might not get asked New Cars might go to Fixed Service Regime at the PDI.

Then that shows on the Cars Service Indicator.

That does not mean the car is not serviced as per the Warranty if the First Oil & Filter service is not done until 24 months, 18,000-20,000 miles.

It has ling life oil.   (This is not true of the Citigo or PHEV 1.4 TSI, they are Fixed Oil Change Regime engines in those cars.)

 

Verbals from anyone is not worth the paper it is not written on.

 

Was it not a Skoda Approved Used car then with a 2 year warranty? 

Get your paperwork and find out what warranty you got, surely not just the remainder of the Manufactures warranty.

[kodiaqsportline]

13 hours ago, Rooted said:

Some Skoda Models for the past few years are now showing the first Brake Fluid change at 2 years.  

Same as it was back about 13 years ago before going to 3 years then each 2.   

 

Which Skoda models is that?

 

If true then somebody needs to inform Skoda as their online schedule says it's first due 3yr after registration and 2yr thereafter.

[kodiaqsportline]

12 hours ago, chieflordy said:

A couple of options as regards warranty date, you could just call a different dealer, ask them to confirm warranty date on computer system, they have no vested interest in giving you inaccurate information.

 

What vested interest would there be for a dealer providing inaccurate warranty information?  The issue is the OP's dealer isn't giving any information.

[Ootohere]

@kodiaqsportline the post from @pinkpanther above might have passed you by.

 

Mk3 Fabia owners have been surprised to find that their cars Schedule became Brake Fluid changes first @ 2 years and each 2 years.

Mk4 owners will eventually find the same with theirs.

 

As to the others, Scala, Kamiq, Kodiaq, Octavia and Superb from about 2022 then maybe anyone interested can check. 

 

Same with Octavia Mk4 with VAQ diffs, that changed from @3 years / 30,000 miles to @ 2 years / 20,000 miles.

 

 

Edited 9 February by Rooted

[kodiaqsportline]

2 hours ago, Rgsmg53 said:

Thanks for the info.

 

I'm not sure what the DVLA website brings to the party - I own the vehicle so have a hardcopy V5 which means the date of first registration is not in doubt. What I am after is a difinitive source on the warranty which I can access myself rather than rely on hearsay. As I said in my orignal post, the Main Dealer's salesman told me I had the balance of TWO years' warranty whereas my preferred Main Dealer for service is now telling me I have THREE.

 

You seem very sure of your servicing facts. Where did you get the info from? As you will see from later posts, there are differing opinons on this forum also as what is required at a 2nd year fixed interval service. As a first time Skoda buyer who is broadly pleased with the vehicle, the lack of transparency from Skoda dealers is deeply frustrating. 

 

 

All the information is on the main skoda website under service and maintenance. I'm very sure those facts are accurate because I've owned many VW group vehicles, including a Karoq that I've recently sold and a Kodiaq that I currently drive. The Octavia, Ateca and Golf's previous to that were all under the same routine. ( the golfs were at the time when brake fluid change was recommended after 2yr ). The only thing that's changed in recent years regarding servicing and maintenance is the terminology and of course the cambelt schedule.

 

As with all VW group cars in the UK, the manuifacturer provides a 3yr warranty from first registration therefore it ain't rocket science to work out when the warranty ends. Seems to be rocket science for the salesman you spoke to. 

 

I'm not 100% sure on how Skoda work especially post Brexit, but typically a manufacturer 3yr warranty is made up of 2yr warranty ( std in EU )  + 1 year dealer warranty.

 

I've never had an issue with VW group warranties, but I have with Ford and that was because at the time, their 3 year warranty consisted of 1yr manufacturer warranty and 2yr dealer warranty - i.e. the warranty in years 2 and 3 came out of the dealer's own budget. That's why it was like getting blood out of a stone to make a warranty repair on a Ford in year 2 and 3.

 

 

  

 

[kodiaqsportline]

11 minutes ago, Rooted said:

@kodiaqsportline the post from @pinkpanther above might have passed you by.

 

Mk3 Fabia owners have been surprised to find that their cars Schedule became Brake Fluid changes first @ 2 years and each 2 years.

Mk4 owners will eventually find the same with theirs.

 

As to the others, Scala, Kamiq, Kodiaq, Octavia and Superb from about 2022 then maybe anyone interested can check. 

 

Same with Octavia Mk4 with VAQ diffs, that changed from @3 years / 30,000 miles to @ 2 years / 20,000 miles.

 

Rarely ever look at Forums other than the cars I've owned ( or anything to do with insurance ).

 

I'm only going on my personal experience. My last service was just 3months ago - 3rd year service on a 1.5tsi Kodiaq and the brake fluid was recommended at 3yr.  And I had it changed, just not a Skoda prices .

 

In anycase, it's only a recommendation.

Edited 9 February by kodiaqsportline

[Ootohere]

@kodiaqsportline  we or me can not help what you go on. There is nothing wrong with if you know no different then whats the harm.

It will all be an internet myth, Chinese whispers and a fig box of my imagination then. 

[kodiaqsportline]

13 minutes ago, Rooted said:

@kodiaqsportline  we or me can not help what you go on. There is nothing wrong with if you know no different then whats the harm.

It will all be an internet myth, Chinese whispers and a fig box of my imagination then. 

 

Eh?  🤪

[CJJE]

If you log onto the Skoda Connect website you can generate a 'Digital Certificate' for your car. This will detail its mileage records, service records, and warranty details. It also claims to list the standard and optional equipment fitted, but mine is not completely accurate.

 

Chris

[Rgsmg53]

@NottsIan A big thank you to you for pointing me in the direction of ErWin. I duly paid my 1 hour subscription and have now downloaded what Skoda claims to be the definitive version of the service schedule for my vehicle. I entered my VIN which was accepted as corect and  it returned the correct vehicle detsils. The document version supplied against the VIN is dated September 2023 and covers MY 2020 onwards which applies to my VIN with a factory release date of February 2022. There's 254 pages so I'm going to start wading through it in slow time.

 

@CJJE I refused to pay the renewal fee for Skoda Connect in May last year based on it being a complete waste of time for me. For instance, the pre journey route planner never downloaded into the car inside two hours by which time I'd reached my destination! However, it looks as if I might have shot myself in the foot as the latest website - haven't looked at the Android app yet - is most impressive and looks to have many more features than before. Of course, the Digital Certificate needs an up to date subscription so I might have to consider stumping up another year's subscription.

 

To all other contributors to this thread: Many thanks for your inputs. I think I now have the Service info I require and the Digital Certificate should confirm the warranty expiry date.

 

I only started this thread as I have booked a Year 2 service this month with my preferred Skoda dealer (not the one I bought the vehicle from - their service prices are way above the recomended levels) and the latter are still looking into why their service scheduling tool is giving erroneous data against my VIN.

 

[chieflordy]

4 hours ago, CJJE said:

If you log onto the Skoda Connect website you can generate a 'Digital Certificate' for your car. This will detail its mileage records, service records, and warranty details. It also claims to list the standard and optional equipment fitted, but mine is not completely accurate.

 

Chris

Good tip, thanks. Never realised this option existed.

[Rgsmg53]

Update: I've just had my Year 2 / 20,000 mile service carried out by Platinum Skoda, Bath. The vehicle has only done just over 7k miles.

 

Having discussed with the Service Manager what had to be done to maintain warranty, it boiled down to:

1. Oil Service Inspection - essentially engine oil and filter change plus general vehicle check.

2. Brake fluid change.

3. Pollen filter replacement.

 

The Service Manager explained that until recently the first brake fluid change was after 3 years then every 2 years thereafter. He told me that Skoda has now changed it to blanket every 2 years in order to align with electric Skodas which have 2 yearly service intervals. Apparently, the original 3 years caused all sorts of problems with the electric cars as they were needing just brake fluid changes every alternate year (3, 5,7 etc). Seems a plausible change with the manufacturer taking the 'safe' option.

 

I also asked when the Haldex should have its oil changed - which caused a lot of head scratching! No one really knew so I asked them to do it as an extra. I know the DSG is on mileage only (60k I think) but I now know of 2 dealer-serviced Yetis well out of warranty which have had Haldex issues. The dealers had 'forgotten' to ever change the oil.

 

I have to say that Platinum's prices were not unreasonable and were considerably less than the 'standard' prices quoted by the selling dealer (Heritage Skoda) who, incidentally, tried to tell me I needed an air-con service too.

 

Add the exceptional customer service on the day and the complimentary wash and interior valet and it wasn't as bad an experience as I was expecting.

 

 

 

 

 

[thamestrader]

On 09/02/2024 at 21:52, chieflordy said:

Good tip, thanks. Never realised this option existed.

The Digital Certificate could be very interesting, for example I found this information on the used Karoq I have just purchased.

 

ATTACHMENTS

LIST OF AUTHORIZED NON-WARRANTY REPAIRS

For more information please contact your service partner.

RECORDED MILEAGE: 677 MI DATE: 26/03/2024 

 

From other sources I know that the original owner was Skoda UK, reg'd Sep 23, from DVLA Vehicle Check I know that the Road Tax was cancelled on 26/3/24 (presumably when transferred to the dealer). When I test drove it on April 12th it had 1090 recorded miles. I have yet to discover what the 'non-warranty repairs' were.