11 replies to this topic

[DGW]

Central Škoda Limited
585 Tyburn Road
Erdington
Birmingham
B24 9RX


Tel:  0121 382 0077


Services:  New, Used, Repair

Edited by DGW, 21 July 2009 - 10:30.
Details updated

[apd007]

Have been using these guys the last two days.

VERY impressed with them. They were extremely helpful and friendly, diagnosed the problem, and also showed me exactly what was wrong. Ordered the parts in overnight and they fitted them and corrected a couple of related issues today as per agreed and within agreed price.

They also have advised me to give it 2 or 3 months to make sure everything is ok after everything has settled down and then go back so they can do a quick check up.

Needless to say, highly recommended based on my dealings with them today and I will be using them again.

Even got a sneak peak of the Superb II yesterday :drool:

[paso]

My Octavia L&K TDI had its first service there recently :thumbup: Cracking service and a nice bunch of people . Coincidently there premises  used to be David Hiams citreon where my C5s was always serviced.

[earos74]

Went in yesterday for a quote for a first service. £171 on variable and they took the car at 10am gave me a hire car and it was ready by 2pm:D

I didn't expect that and its the first dealer of any manufacturer that i've had that done.

They had my car in under warranty about 5 months ago and were excellent so i'll happily go back again.

[micklecats]

they did my 30k service recently - service seemed fine, BUT:
failed to fill in the service record
tried to charge my 15 quid more than I was quoted on the phone
Its back there now for the door seals (and carpets out for a check) and the load car they wanted me to take away had the outer edge of both front tyres bald as coots - I apologised and said I could not take it as it was my license, so they got me a spanking new greenline.
More when the work is finished..........

Work done now -

Car cleaned, door sealed, air con tested and drained, refilled, and discovered it seems misting A/C is a trait of all skoda's as they tried a selection of cars they had and they all had the same fault to some extent.
Greenline was suprisingly good too.
So a few nit picks and a few bonuses, like a new window switch plate (must have damaged the original one) and some glue on a rear window glass that was soon cleaned off.
Curteous, polite and accurate communication, so not too bad at all, but not perfect.

Edited by micklecats, 11 July 2009 - 22:04.
Update

[sicknote]

also SEAT now

[martziniuk]

Very, Very unhappy with these guys. I will never use them ever!!
The manager is very threatening and i will be complaining.
Not happy at all!!

[Jules59]

My Octy 2 VRS TDI just had its 1st variable service (at the usual 18K) with these chaps. Car was picked up from my work, serviced, aircon problem sorted, cleaned, service book signed and car returned to my work place. All sorted over the phone. No complaints from me. Simples !:D

[brumster]

I was all ready to put a deposit down on an Octavia VRS pending a test drive, and so rang up these guys to arrange one (without mentioning the impending purchase too much). Turned up and it was all a rather rushed affair, the overall impression I got was that they just couldn't be bothered, and had better things to be doing. The test drive was short, but I got what I needed out of it. Back at the salesperson's desk, when I indicated my readiness to put down a deposit on an order, things didn't improve much - and when I asked how near they could get to the drivethedeal.com price, they clearly were not interested whatsoever. Which is a shame, because I said normally I wouldn't expect them to match or better it, but to get close - after all, some cost has to be put onto the service they offer. The problem for them was, the service they offered to me up to that point was farcical, and they were asking a £1000 premium over the DTD price for what amounted to very little.

I walked away, fed up of dealers all across the country who just have no interest in 'haggling', and placed my order with DTD.

When it comes to my first service, I'll give these guys another chance but it will be make or break time for them, I think.

[Falkster]

This was my first disappointment with the Skoda sales experience. Having had to pull teeth to get a quote (admittedly there were a couple of dealer fit items) I just could not get the sales person to take an interest/reply to emails/return my calls. I had the feeling that they were selling so many cars that my requirement was not important. I took £22k of my company's money and bought elsewhere.

[black-fabia-1.2-htp-2006-]

i had a problem with my car dropped it off there left the keys and told them to fix it the service and quality of work they done was perfect i think it just was the price that raly disapointed me witch is not just aimed at this dealers its all of thier prices but overall the workmanship was good plus they gave the car a valet for free plus gave me a big discount for my bartering skills but overall not a bad experience plus the car was done realy quik and back to happy motoring  

[billhum]

There are some competent people at this dealer; unfortunately there are some of the other persuasion.

I took my Superb for service this  week and asked for a minor alteration to the phone system. The car was handed over without the change and I was told that they did not know how to do it. (!)

Three years ago I had a problem with my wife's Fabia and was told the same thing, by the same person. Not, I hasten to add, the service manager.

Then I saw a salesman and asked for a quote on a new car; he said he would phone me.  Perhaps I should not have mentioned internet prices as I have heard no more from him.


The Dealer Principal is an old sparing partner of mine and I thought I might mention my experience to him. But what the hell, why should I bother with them, there are other dealers.

Edited by billhum, 27 January 2012 - 17:02.