Anyone know how much a Cruise Control Stalk costs? I'll buy the thing and fit it myself.

....... should they then pay for the required parts, just to keep a customer who bought elsewhere happy?

Yes, they should, because said customer who bought elsewhere is likely to use local dealer for all servicing and future repairs and spend money with them for the next 5 years.....

....NOT

Next time it stops working - do what a previous poster suggested and look at the brake lights. If the cruise won't engage, try dabbing the brake pedal and trying again. Another common fault is the brake light switches, and obviously the cruise is inhibited by braking, so it refuses to engage. It can behave in just this intermittent way, too.

Next time it stops working - do what a previous poster suggested and look at the brake lights. If the cruise won't engage, try dabbing the brake pedal and trying again. Another common fault is the brake light switches, and obviously the cruise is inhibited by braking, so it refuses to engage. It can behave in just this intermittent way, too.

Brilliant thinking there!

and to chip in - you can fit it yourself: Fabia-vrs.com - Brake Pedal Switches

Bas

Next time it stops working - do what a previous poster suggested and look at the brake lights. If the cruise won't engage, try dabbing the brake pedal and trying again. Another common fault is the brake light switches, and obviously the cruise is inhibited by braking, so it refuses to engage. It can behave in just this intermittent way, too.

And remember the clutch acts as a switch also...

I'd simply reject the vehicle (or at least threaten to). You even have the luxury of getting full refund if it's within 1 month and 1000 miles. That's really what you're paying for getting it approved used I'd say. The warranty is worth about £300

I have every simpathy with the local dealer, and imho responsibility rests with seller to resolve, and possibly arrange for local dealer to fix for you

I'd simply reject the vehicle (or at least threaten to). You even have the luxury of getting full refund if it's within 1 month and 1000 miles. That's really what you're paying for getting it approved used I'd say. The warranty is worth about £300

I have every simpathy with the local dealer, and imho responsibility rests with seller to resolve, and possibly arrange for local dealer to fix for you

1 month or 1000 mile exchange, not refund. ie If you paid £6000 for the car you can trade it back in for something else and the dealer will give you £6000 back for it.

That's what I thought too.

They don't give you a refund, rather you can exchange your vehicle for another of the same value or if the dealer was to agree something of higher value.

A call to trading standards or BBC Watchdog may be in order...............:(

Of course they would have no grounds to prove that it did not fail between you picking it up at the dealers and when you noticed the fault.

just a thought, triggeredby a previous comment,

are you 100% sure that you're not resting your foot on the clutch pedal, I know this might sound daft, but doing so would inactivate the warranty

Don't know if it helps, but from VRStu's site (www.octavia-vrs-com).....

Cruise Control Intermittently Not Working / Not Working At All

If the cruise control intermittently stops working or does not work at all when driving Octavia II vehicles at a constant speed' date=' it is necessary to check the fault memory of the steering column control unit (Address group 16). If fault code 00895 - "Cruise Control Switch - E45-faulty sporadic" is stored in address group 16, the cruise control switch is to be replaced[/quote']

That seems to suggest that a diagnosis is relatively straight forward. Not sure if the procedure refers to checking with VAG COM or with whatever diagnostic equipment Skoda dealers use - maybe someone could confirm.

I had a 54 plate Octy II that has this work done - and not by the supplying dealer - although it was under 3 years old at the time.

Anyone know how much a Cruise Control Stalk costs? I'll buy the thing and fit it myself.

Here you go:

?koda Accessories

I might just do that - £8.5k refund or fix a part that cost about £30...

I still have 10 days left of my 30 day money back guarantee...

Time to use it I'd say, even if just to make a point that if you want to have customers you have to keep them happy.

A reputation takes years to build and only moments to destroy. Once destroyed it can take even longer to rebuild or may never recover.

The clock is ticking, think you have to come to a decision on what to do exactly and do it asap.

Once you decide, don't let anyone waste any more time...

Just had a very similar situation to this with a car we just bought for my wife.

We ended up buying a Ford Focus from our local Renault dealer. They put their own branded warranty on the car (via a third party company), and assured me there would be no problem getting things fixed (given that they obviously don't have much experience with Fords).

Whilst on the test drive, the handbrake lever got stuck. When we picked the car up, we were assured that this fault had been fixed, and that the car had been thoroughly inspected prior to delivery. We even had a new MOT.

About 10 days later, we noticed a knocking sound from the suspension, and the handbrake lever got stuck again.

Long story short, the Renault folks paid for our local Ford dealer to fix the handbrake and the suspension drop links. No fuss, no bother. As a result, we'll definitely be using the Renault folks again in future. Why can't Skoda dealers do the same?

If I was you, I'd be insisting that your supplying dealer agrees to foot the bill for any diagnostic/repair work.

Bagpuss.

About 10 days later, we noticed a knocking sound from the suspension, and the handbrake lever got stuck again.

I think the question here, is how did it pass an MOT...?

I think the question here, is how did it pass an MOT...?

Good question. The point I was making is that the handbrake and suspension were fine when we picked the car up. It was only after that we had problems. A bit like the cruise control switch.

Bagpuss.

....and to day it isn't working.

Brake lights fine. No foot on clutch/brake/dash/horn/aircon/.......

....and to day it isn't working.

Brake lights fine. No foot on clutch/brake/dash/horn/aircon/.......

just a thought but i would approach your selling dealer and let them know the problem and tell them the local dealer wants paying for the diagnostic work (which your not happy about). find out if the supplying dealer will get in contact with the local one and see if they can strike a deal about the work.

say for example if they cant claim some monies back from the work the suppler will pay them. but if they can claim it under warranty then they dont charge them?

it could work out cheaper and better for the both of them as potentially they wouldnt have to pay anything if it can all be done under warranty (which it should anyway) and you end up another happy skoda owner!

To put this into perspective, how long would an initial dagnostic check take (as in the one recommended by Stu - see my post # 36 above)?

To put this into perspective, how long would an initial dagnostic check take (as in the one recommended by Stu - see my post # 36 above)?

depends on what it finds i suppose. we arent just talking about plugging the vas into the car and seeing what it produces, we are also talking about trying to actually fix the problem too. if a fault code is generated and it turns out there is 4 or 5 things that could be at fault to generate that fault, they would have to try each one until they find the actual fault. if it was the 4th try all that time wasted on the other things cant be claimed under warranty iirc

depends on what it finds i suppose. we arent just talking about plugging the vas into the car and seeing what it produces, we are also talking about trying to actually fix the problem too. if a fault code is generated and it turns out there is 4 or 5 things that could be at fault to generate that fault, they would have to try each one until they find the actual fault. if it was the 4th try all that time wasted on the other things cant be claimed under warranty iirc

Sorry - I meant a quick check for the 00895 fault code mentioned by Stu - assuming that is found I believe its a known fault with a clearly defined cure.

I appreciate further diagnosis would take longer

I think you should get your money back!

Take your custom else where.

And Name and Shame the dealer

Have you done anything with the dealers to get his problem fixed yet?

To me this should be simply resolved and not necessarily by using the Skoda Warranty. As you noticed the fault pretty quickly you would be covered by some parts of the Sale of Goods Act.

I would say it's almost certainly the known issue with the CC stalk and one which is readily acknowledged by Skoda. You do not need to worry about taking the car to a dealer whilst the fault is evident as the fault code will be stored in the memory.

I would approach your supplying dealer and explain that you are aware that it is a common fault and ask them to authorise repairs to be carried out at your local dealer. Should they be reluctant to do so then firstly tell them that you will be available a x time on y day where they can arrange to have the vehicle collected, fixed and returned to you at their expense. Your final option is to invoke the 30 day 1000 mile exchange.

One final bit of evidence gathering you could try is that a large number of faults stored carry a time/date stamp, if you check the stored codes with VAG-COM you may be able to indicate that the fault was evident at the time of purchase - I'll wager it was.