Yep, agree with what others have said...

Reject it and demand a free courtesy car while you wait for the spec you want. Also only accept a courtesy car that youre happy with, i.e not some shed they have just had in as a P/X.

Don't feel pressuered into accepting the car to smooth things over!!!

Look as this!!

http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Buyingacar-yourconsumerrights/DG_183047

Send a letter by recorded delivery stating why your are rejecting the car (not the spec that I ordered) and it is for him to sort the mess out! In the future a car with climate control and elec windows will add more to the resale value....let alone the fact that this is what you want to spend your hard earned cash on!

P.S I've studied contract law and have been in court several times to do with complex contract law!!

Edited 28 April, 201115 yr by fabdavrav

I agree your point about being able to reject, but as to the "value" of the two extras, that is marginal to say the least... For a start it depends on how long you keep the car, over three years and the difference between a vRS with electric rear windows and climate compared to a vRS with climatic and front eleccy windows will probably be quite small, after all a car without will still be sold as a vRS with aircon same as this one... Climate may make it more saleable if the buyer understands the difference, but rear electric windows? I don't think so...

Reject if he wants, but there's possibly a fair bit he could get out of this mess which may make it worth his while...

I agree your point about being able to reject, but as to the "value" of the two extras, that is marginal to say the least... For a start it depends on how long you keep the car, over three years and the difference between a vRS with electric rear windows and climate compared to a vRS with climatic and front eleccy windows will probably be quite small, after all a car without will still be sold as a vRS with aircon same as this one... Climate may make it more saleable if the buyer understands the difference, but rear electric windows? I don't think so...

Reject if he wants, but there's possibly a fair bit he could get out of this mess which may make it worth his while...

I have an early MKI Fabia Elegance which came with Elec rear windows as standard which the later cars did not!.... there are alot of people over the years who would have liked this and even on the current forum some people are "envious" of my spec!!!!

And as for the differnce in the air con...when you look at the dash and see 3 large knobs for selecting the speed, position and temp and two small buttons for ac on and recirc....OR a nice LCD display showing the fan speeds, temps, and position with two small knobs and a nice row of buttons....I think that they will notice a difference...Also standard plain air con when you turn the aircon on it only goes to the temp that you set it at before you turn it on...climate control you can change the temp whilst it is running!!!

EDIT

The Elegance spec of current Fabia has Climate control as standard so adding climate control to a VRS will make a difference to future resale!

Edited 28 April, 201115 yr by fabdavrav

I agree your point about being able to reject, but as to the "value" of the two extras, that is marginal to say the least... For a start it depends on how long you keep the car, over three years and the difference between a vRS with electric rear windows and climate compared to a vRS with climatic and front eleccy windows will probably be quite small, after all a car without will still be sold as a vRS with aircon same as this one... Climate may make it more saleable if the buyer understands the difference, but rear electric windows? I don't think so...

Reject if he wants, but there's possibly a fair bit he could get out of this mess which may make it worth his while...

I have to say as annoying and unfair as the situation is The PM is entirely right in what he says.

The lack of the two extras mentioned will not make the car any less saleable or massively affect its resale value. Everyone knows you never get your money back with optional extras. It's a bold statement to make but I think many people have well over spec'd their cars anyway and in many respects may have just well set the money on fire as they'll never see a return on re-sale. I would say colour and wheel choice are more likely to affect these things.

I would haul the dealer over a barrel and get them to refund the optional extras, perhaps give you another few percent off as a goodwill gesture, also perhaps throw in some free servicing and accessories. They will clearly be embarrased and I'm sure they will do alot to make the mistake up to you.

If they dont then fine refuse the car and get them to order a new one to your exact spec. They'll just put the car in the showroom and sell it as stock anyway. I personally wouldnt want to wait 4-6 months for another car just for the sake of those two extras though, from personal experience wait for the car this time round has been plenty long enough, wouldnt want to bite my nose off to spite my face and go through it all again.

So, latest is that the dealer has confirmed (despite hinting he could) that he can't give me the one that has arrived while I wait for a new one.

Instead he's saying he *might* be able to:

- Give me some sort of car they take in part ex to keep me going while they order me another one. As someone above said, it's free motoring so not too bad, but they don't have anything they can give me (as it needs to be auto, and with comfy seats, and decent MPG as I have a rubbish back - one of the reasons for buying the VRS), and I'm now car-less having sold my old one.

- Give me the money back on the missing options, plus £500 and send me home with the one that arrived already.

Don't know what to do. This has all left a really bitter taste in my mouth. We were supposed to keep this car until it died - so I'm not concerned about resale values really - more about the fact that we ordered a high spec because we knew we'd be keeping the car for the long haul.

I still don't know if he actually will offer me the above, as everything he suggests has to be run past his manager who is apparently far too busy to answer calls...

I have to say as annoying and unfair as the situation is The PM is entirely right in what he says.

The lack of the two extras mentioned will not make the car any less saleable or massively affect its resale value. Everyone knows you never get your money back with optional extras. It's a bold statement to make but I think many people have well over spec'd their cars anyway and in many respects may have just well set the money on fire as they'll never see a return on re-sale. I would say colour and wheel choice are more likely to affect these things.

I would haul the dealer over a barrel and get them to refund the optional extras, perhaps give you another few percent off as a goodwill gesture, also perhaps throw in some free servicing and accessories. They will clearly be embarrased and I'm sure they will do alot to make the mistake up to you.

If they dont then fine refuse the car and get them to order a new one to your exact spec. They'll just put the car in the showroom and sell it as stock anyway. I personally wouldnt want to wait 4-6 months for another car just for the sake of those two extras though, from personal experience wait for the car this time round has been plenty long enough, wouldnt want to bite my nose off to spite my face and go through it all again.

I agree, to a point - it's that bitter taste in my mouth I can't get over. I want the car I ordered really. But I don't want to wait 6 months for it!

With the money you could get on top - would it be enough to retro fit the things you are missing?

Though - looking at them - climate control could be costly.

With the money you could get on top - would it be enough to retro fit the things you are missing?

Though - looking at them - climate control could be costly.

Not a chance unfortunately. The parts for the rear windows would add up to more than the cost of the option, and it would need new rear door cards to be done properly.

Haven't a clue about climate control, but I'm guessing it ain't cheap!

That's a bugger.

What colour is it?

Hey louisv6

I am in the same position as yourself...ordered my vrs in January, went to collect it in April, dealer was showing me the various controls on the car when I realised the steering wheel had no audio controls or flappy paddles for DSG :(

Turns out in the Republic of Ireland they aren't standard (even though they were included on every demonstration car in the country, were listed as standard equipment on the specification sheet beside the demonstration model in the showroom, were listed on the website as a feature of the car ("This is amplified by the ability to shift gears using control elements under the multifunctional leather steering wheel.") and I was assured the demonstration model was standard) I felt like a total d1ckh€ad rejecting the car however the flappy paddles were one of the things I was most looking forward to.

Having waited so long and being so excited getting my first new car I actually felt physically sick and had a few sleepless nights after rejecting the car. I have since placed my order again and the garage are sourcing me a courtesy car until my new car arrives.

Edited 28 April, 201115 yr by fletch555

I agree, to a point - it's that bitter taste in my mouth I can't get over. I want the car I ordered really. But I don't want to wait 6 months for it!

I know louisv6, its a **** situation but you kind of get bitten either way. Personally I think you should put your cards on the table and say if they give you £750, 1 years service free plus the cost of the optional extras back you'll take the car. If they reject accept the £500 but say you want 2 years free servicing and thats the final offer. I guarantee they will accept such a deal to save face. If you dont push they will try to get away with reimbursing you as minimally as possible.

Looking at it in a positive light even with £500 and free servicing you will have then got a significantly better deal on the car than anyone on here despite the fact its not 100% what you wanted.

Let me reassure you.....Climatronic....had it on an Ibiza before and its not particularly great. Its the same system VAG have been churning out on cars for over 10 years. Isnt dual zone, doesnt have auto recirculation, is quite archaic really. Might be pretty but not having it really is no great loss, and its something else to go wrong....did on our Ibiza! I've not ordered it on our vRS estate, didnt want it and dont think there's an awful lot wrong with the manual dials to be honest.

Electric rear windows.....my local dealer demo and showroom car may have had climatronic and bluetooth.....but neither car had Elec Rear Wins. I understand you wanting them (I have after all ordered them on my car) but they are a nice to have and not a necessity.

I genuinely would look to take the car and try and screw that decent cash sum out of them. The car is still a vRS and I assume the correct colour with correct equipment otherwise? I think the wait for the new one would be more painful than taking what you've got with a nice little financial incentive thrown in. Entirely your call but I think thats what i'd do in your position.

Think you might be right...

He's still 3 hours late ringing me back, so wondering if he's playing salesman tactics on me to see who budges first.

Was supposed to pick it up today, but they've not prepped it as they weren't sure if I was taking it or not :(

That's a bugger.

What colour is it?

Rallye Green, black roof, heated seats, MFSteering wheel, Bluetooth, parking sensors. Also was supposed to have climate and leccy windows in the back...

Think you might be right...

He's still 3 hours late ringing me back, so wondering if he's playing salesman tactics on me to see who budges first.

Was supposed to pick it up today, but they've not prepped it as they weren't sure if I was taking it or not :(

Best of luck Louisv6, not a good situation to be in and do feel for you; does somewhat marr the experience of buying a new car. I would however stay positive; just be of mind that a vRS is a vRS at the end of the day and the toys really dont matter, just screw the dealer as best as you can :-)

If its any consolation many people have spec'd the daylights out of their vRS's, fair play to them but it really doesnt make it a better car. We've been very lean with options on ours because its so well spec'd as standard for the price, we've literaly done the dark chrome wheel upgrade (my one extravagance), parking sensors (wife insisted being an estate) and elec rear wins (both compromised on these as they were a cheap addition) but if a stock car had come up with just basic spec I would have taken it just to avoid the wait. Sadly estates are so rare a used example is like gold dust. My dealer has only sold one other estate as a factory order but has shifted a good number of hatches.

I think many people have well over spec'd their cars anyway and in many respects may have just well set the money on fire as they'll never see a return on re-sale.

lol pipsyp, beating the same old drum!!!!! How many times now???

I'd have a really good think about it - but personally I don't think your extra's are worth bothering about.

Personally, if I had a refund the difference, and £500 - I mean that's nearly a years worth of fuel for me, I'd probably still accept the car.

Either that or welcome to the queue for another.... I'd just accept it and get motoring.

Although the diescrepancy is fairly minor and as people have said the climate control is basic and the rear electric windows are fairly forgettable, don't underestimate the emotional side to this - you will forever associate that car as "not yours" and as it sounds like you plant to keep it for a longer time, I'd say absolutely reject it and get the correct one re-ordered.

And as others have said it may ffel uncomfortable but don't be afraid to kick up a fuss about this, with these things the louder you shout (not literally) the more likely things will go your way. Just politely but firmly make your point. If you've sold your car absolutely push for a long-term loan car at their expense, how difficult is it to tick the correct boxes on an options list for you anyway!!? They don't sound like the greatest dealership, is there another nearby to re-order at?

Have a look at other dealers close to you and see what they can offer you, a suprise you may have ,

lol pipsyp, beating the same old drum!!!!! How many times now???

Its true, though... and regards the reply to my earlier post, the vast majority of secondhand car buyers wouldn't notice the difference in the dials on the dash, the only people that would are what we in the railway field call "spotters", or "car enthusiasts" in the car field... Mr X going out to but a s/hand car just isn't that clued up... he'll see the aircon and that's all he's interested in on a car of this size... If it was a Rolls or a Merc then perhaps he may be a bit more clued up... but a Fabia?! No, I don't think so!!

Edited 29 April, 201115 yr by The PM

I see your point, but i'm not speccing a new car, for me, to be driven exclusively by me for the next few years, with a view to its second hand value. I simply want the toys i want. Some people seem to be very judgemental about how others spend their money.

My house, and i'm sure many others, are full of things i've bought without thinking of how much i can get when i sell them on - why should my car be any different?

Why should a prospective Merc buyer be any more clued up than a Fabia buyer. imo, i should've thought the opposite be true - people with less money to spend tend to be more careful of what they can get before they spend it.

I agree that its the spotters looking for climate over standard aircon, but i suspect a satnav unit is an attractive highly visual proposition, adding value to a car.

Edited 29 April, 201115 yr by Didescharlie

Yes, I can understand that its your money you are spending... I've only seen that post which made sense to me in the context of the thread, perhaps if I'd seen his other ones! :yes:

Edited 29 April, 201115 yr by The PM

Really gutted for you mate as I remember your first posts on here asking for advice, the car you were coming from etc and you didn't deserve this. Sounds like it's made you quite unhappy. :S

If they can supply you with a car you are willing to take in the mean time and the wait for a new car is acceptable, then do it. Otherwise, compensation it is. If you take the compensation though, the matter is well and truly closed.

Take the former and everything rumbles on but you do get the car you always wanted. What does SWMBO think?

So our VRS arrived today, but it's missing the climate control and electric rear windows.

Dealer has been very apologetic, but we've not reached a resolution yet.

He has offered to refund the missing bits, obviously - but it's not what we wanted, and more specifically we wanted the rear leccy windows to stop small children from escaping (as they're lockable whereas the keep-fit windows aren't).

What would you do/expect in this situation?

We've obviously not signed anything yet, but I've transferred my funds already in readiness for pickup (before I knew it was all wrong!).

DO NOT ACCEPT SOMETHING YOU HAVEN'T ORDERED, YOU WILL NOT BE HAPPY IN THE LONG RUN.

YOU WOULD NOT ACCEPT CORNFLAKES IF YOU WANTED TEA-BAGS EH !!

Skoda don't sell climate control as an 'iffy sort of ok, but probably not worth a lot', product. They sell it as a premium complex and integrated solution to keeping the interior of the car at a comfortable temperature and humidity, in which to drive. So i would definitely reject the car. Climate is a biggie to me.