Have a problem with Bolero in that without my intervention it jumps to an unrelated station without

me touching any buttons.

It still shows in 'grey' the original station but refuses to return to the original station by re-touching

the original 'greyed' station again.

I generally have to select a completely different station then reselect the original one.

It is not the case of jumping to a similar stronger signal station as the unwanted one's content

is miles apart in what is broadcast. Sometimes a switch off/on is required to resolve.

Anyone had a similar problem?

I have tried pulling the radio fuse to 'reset' it but no improvement.

Bought Yeti in Sept 2010....Have there been any software updates that might fix problem?

Edited 4 July, 201115 yr by kibby

Could it be that you have TP traffic info selected and your usual radio station has a weak signal?

This would cause the symptoms you describe.

Solution is to switch TP off. Unfortunately I can't remember how.

Could it be that you have TP traffic info selected and your usual radio station has a weak signal?

This would cause the symptoms you describe.

Solution is to switch TP off. Unfortunately I can't remember how.

When problem occurs doesn't jump to a traffic report.

TP is currently on and works as it should. Will try switching it off but generally want it's

functionality permanently on so not a long term fix.

Radio should surely work without this minor irritation. Generally happens from every few minutes up to every 30-60

minutes. Mostly Radio 4 (listen to it a lot), Radio 2 and funnily enough NEVER on Classic FM.

My Honda CRV doesn't exhibit this problem.

Edited 4 July, 201115 yr by kibby

When problem occurs doesn't jump to a traffic report.

TP is currently on and works as it should. Will try switching it off but generally want it's

functionality permanently on so not a long term fix.

Radio should surely work without this minor irritation. Generally happens from every few minutes up to every 30-60

minutes. Mostly Radio 4 (listen to it a lot), Radio 2 and funnily enough NEVER on Classic FM.

My Honda CRV doesn't exhibit this problem.

I used to have this problem with TP turned on (in a passat).

IT went on for a few days and It turned out that Radio York was broadcasting the TP signal even when they were not actually doing traffic and Travel news.

It was a fair few years ago so i might have picked the wrong station responsible.

Does it always jump to the same station?

Just a thought.

radio 4 generally has a strong signal, as does radio 2, and both use RDS to retune so it's unlikely weak signals being overidden by others is the cause.

i like alleycat's scenario.

hope you find a solution

I used to have this problem with TP turned on (in a passat).

IT went on for a few days and It turned out that Radio York was broadcasting the TP signal even when they were not actually doing traffic and Travel news.

It was a fair few years ago so i might have picked the wrong station responsible.

Does it always jump to the same station?

Just a thought.

This sounds very plausible.

I have seen exactly the same behaviour. Doesn't happen often but is an irritation, the bolero in my Octavia vrs never did this. Seems they've fixed the SD card loading but messed something up in the radio a bit.

I have exactly the same problem with the Bolero in my 2 months old Octavia.

I think it is to do with the AF, but you can't drive around with that switched off - well I can't anyway because it's hilly where I live.

Has anyone contacted Skoda to see if this can be corrected in software - if we all have the same problem is it unlikely to be hardware?

Stu

Been in for 1st service and Bolero problem was to be investigated.

Reported as 'no problem found' by dealer (having only driven it 0.2 miles up the road during the service).

Asked what next?......reply being we can't do anything as no problem found and Skoda won't accept it as a warranty

issue until problem is reproduced.

Have asked them to contact Skoda as dismissing an intermittant problem is not acceptable in

my view. Asked if they would like to come on a longer journey with me and obviously not interested!!

No software fixes available I'm told.

Will have to follow up. Any advice on how to appreciated.

Also had a engine software update for 1.2 DSG which greatly improves what I would describe as jerky, exaggerated

take off from start. Feels like a smoother drive in low gears.

Edited 5 September, 201114 yr by kibby

Been in for 1st service and Bolero problem was to be investigated.

Reported as 'no problem found' by dealer (having only driven it 0.2 miles up the road during the service).

Asked what next?......reply being we can't do anything as no problem found and Skoda won't accept it as a warranty

issue until problem is reproduced.

Have asked them to contact Skoda as dismissing an intermittant problem is not acceptable in

my view. Asked if they would like to come on a longer journey with me and obviously not interested!!

No software fixes available I'm told.

Will have to follow up. Any advice on how to appreciated.

Also had a engine software update for 1.2 DSG which greatly improves what I would describe as jerky, exagerated

take off from start. Feels like a smoother drive in low gears.

Intermittent faults can be a pain in the butt, I spent most of my working life as a TV repair technician and intermittents caused me much strife. There was eventually a new company policy introduced, "if in doubt, replace it". Customer goodwill was worth more than the hassle caused by just saying "can't see, can't fix".

Fred

Intermittent faults can be a pain in the butt, I spent most of my working life as a TV repair technician and intermittents caused me much strife. There was eventually a new company policy introduced, "if in doubt, replace it". Customer goodwill was worth more than the hassle caused by just saying "can't see, can't fix".

Fred

We have that exact same attitude at my company and I strongly believe it is the best way, Skoda take note. You have to look long term and also look after the word of mouth situation. If you annoy a customer over a minor matter then you can lose them and countless other customers as bad word of mouth spreads. Take the hit Skoda, over a minor issue, and keep the customer happy. That way people trust you and stay with you over time.

We have that exact same attitude at my company and I strongly believe it is the best way, Skoda take note. You have to look long term and also look after the word of mouth situation. If you annoy a customer over a minor matter then you can lose them and countless other customers as bad word of mouth spreads. Take the hit Skoda, over a minor issue, and keep the customer happy. That way people trust you and stay with you over time.

Your quite right.

Had a number of warranty problems with my Yeti and response is generally a bit hard nosed and grudging.

My experience with Honda was just the opposite and faultless in execution.

If warranty issues arise into 2nd year will probably change to another make as quality is not as I expected.

With regard the Bolero issue you don't raise a problem if it is not apparent on an regular ongoing basis.

If they don't find it in visits to the dealer is the customer expected to accept that as satisfactory??.

Edited 5 September, 201114 yr by kibby

Could it be that you have TP traffic info selected and your usual radio station has a weak signal?

This would cause the symptoms you describe.

Solution is to switch TP off. Unfortunately I can't remember how.

Not I presume if it jumps to a completely dissimilar station with or without TP selected unless you know otherwise.

Not I presume if it jumps to a completely dissimilar station with or without TP selected unless you know otherwise.

Nope, I don't.

Now just kind of poking around for ideas....

What type of station does it tune to when the fault occurs?

Local radio, national or more specialised local stations?

Does the fault occur only when the car is moving?

Bumpy roads or smooth?

Around town or out in the countryside?

It could be a loose connection and / or poor earth on the aerial?

Possibly poor earth on the bolero unit itself or a dodgy connection on one of the plugs in the back etc.

By the sound of it, the mechanic, sorry technician, didn't remove the unit to check the back of it but just had it on for his very brief test drive.

If the problem persists, it would be worth going back to the dealer and standing over the tech whilst he checks physically for a fault rather than relying on the usual diagnostics box to do it for him.

Good luck with this and I hope you get it sorted soon

Clive

Nope, I don't.

Now just kind of poking around for ideas....

What type of station does it tune to when the fault occurs?

Local radio, national or more specialised local stations?

Does the fault occur only when the car is moving?

Bumpy roads or smooth?

Around town or out in the countryside?

It could be a loose connection and / or poor earth on the aerial?

Possibly poor earth on the bolero unit itself or a dodgy connection on one of the plugs in the back etc.

By the sound of it, the mechanic, sorry technician, didn't remove the unit to check the back of it but just had it on for his very brief test drive.

If the problem persists, it would be worth going back to the dealer and standing over the tech whilst he checks physically for a fault rather than relying on the usual diagnostics box to do it for him.

Good luck with this and I hope you get it sorted soon

Clive

Thanks for that...Generally switches to POP style of station from Radio 4.

Not able to tell what station as it still displays R4 when not broadcasting it.

Not a bumpy road problem as it generally happens on dual carraige type roads.

Look like dealer hopes I just go away...

Who do I contact at Skoda UK for assistance as the Skoda customer care

people are a bunch of outsourced call centre muppets in my experience???

I did a bit of hunting and came up with this...

Shelly Lynch, Customer Relations Manager - Executive Office | Customer Service

ŠkodaAuto UK | Selectapost 34 | Sheffield | S97 3FA

Tel: +44 (0)845 7745745 | fax: +44 (0)844 8267855

[email protected]|www.skoda.co.uk|www.skoda-auto.com

And this...

Robert Hazelwood is the CEO of Skoda UK

[email protected]

Plus...

Mr Will Fisher is the Customer Relations Manager at SUK

But didn't find any contact details for him.

I will take a wild guess at his email address: [email protected]

On a more serious note, has the Bolero got a News and/or DNS function? If either of these are on it may cause the symptons you are experiencing? This is in addition to the TA or whatever it is called on the Bolero. Have you tried to reset the unit?

I will take a wild guess at his email address: [email protected]

On a more serious note, has the Bolero got a News and/or DNS function? If either of these are on it may cause the symptons you are experiencing? This is in addition to the TA or whatever it is called on the Bolero. Have you tried to reset the unit?

Will Fisher uses the generic Customer Services email address;[email protected]

Fred

Will Fisher uses the generic Customer Services email address;[email protected]

Fred

Thanks for all the information (everyone)...most helpful>

Hi Kibby

Any luck with a solution to your problem? Ive got exactly the same problem with my 2010 Greenline Bolero. Ive had the radio changed and the ariel but still got the ghost in the machine. Back into the dealer this week for another go!!!

Greenline10

"Magic" reset. Press and hold Setup button until menu changes. Follow onscreen instructions thereafter...

Lived with it for a considerable period after the initial posting but seems to have settled down a bit and less of a problem, more an irritating annoyance.

Dealer a waste of space on this issue. None of the suggestions posted had any discernable effect on the fault and not able to establish if it was/is a broadcast problem rather than Bolero issue.

In the mind set of changing car (not for this issue!) but with bother with other warranty faults now not just looking to replace Yeti with same.

Real annoyance was when it changes to a random station it still displays Radio 4 and touching radio 4 again to get it back has no effect and I have to select another station and then it will go back to Radio 4 by touching screen. Occurence can be every 10 mins on a journey to every few weeks occasionaly on a journey but car not used every day.

Edited 21 October, 201213 yr by kibby

I have finally found someone with the same problem - not that will help find a fix. I have never joined a forum before. I have a Bolero in my Superb (2011) with this irritating random station jumping.

Working as a technician first in the aerospace then computer industry for over 30 years, I smell a bug.

I have experimented with various settings on the radio - I have found the only way to stop it from jumping is to switch off TP - not an option when I use the M25 daily.

It only occurs when tuned to a BBC national or local station (as I believe they are the only broadcaster to use the full function of RDS/TP where the station switches to another local BBC station that is announcing traffic information - that's if someone at the station presses the button - BBC radio London take note). This is why it seems to only happen to us Radio 4 listeners or when tuned to any other BBC station. One of my colleagues with exactly the same car (a month apart in age) has also experienced it (but only when I forced him to listen to the BBC for a while). There is no pattern to which station it jumps to, I have identified anything from Radio 2 to a pirate reggae station.

The only help I can offer to get it back quickly (it's normally just as an interviewee is about to reveal the answer to life, the universe and everything when it jumps) is to turn the manual tuning knob (right hand) one click, this with just put it into manual without changing the actual frequency and it brings the original station back, however it probably will jump again so I normally turn the knob one more click to detune by 0.1 MHz then back again, which isn't a good idea whilst driving - try explaining that to the insurance company/police.

I too explained the problem to the dealer at the service, but of course problem not found, did reassure me that there was this a long warranty - not that swapping it would fix it.

By lobbying the suggestions given by CFB, do you think it will have any effect - Skoda dealer told me there was no one I could contact. Isn't the Bolero used across the VAG, so must occur outside of Skoda?

Edited 28 October, 201213 yr by V.Good but not Superb

I have experienced a similar problem with my 2012 Octavia particularly when generally listening to Radio 2, when it switches to some obscure station but I am then able to go back to the original station by reselecting it on the touch screen.

It is intermittent but never the less very irritating.

I believe it's now a known issue with the Belero and can only be fixed by replacing it. If the dealership aren't willing to make the warranty claim without experiencing this intermittent fault themselves (understandable), then get in touch with customer care