Re my previous posts on brake grind

So the Skoda UK customer service called again he contacted the dealer who claimed to have replaced the pads but sent an invoice based on two visits that does not mention they have replaced them with new.

He says the dealer are telling him they have been replaced and there is nothing they can do as Skoda Uk.

According to the deaer they left thejob card open as they assumed i was returning -if they had fitted new pads why would i be returning-i woudnt have needed to return

so what is the warranty worth -nothing

My opinion is Customer Service are not interested in the customer at all -i can consult third parties is what im being told

I would not recommend Skoda cars to anyone

I bet idf i try and ring Blaade asking for an invoice to say they fitted new pads i wont get one

strong words on a bit of brake grind lol, best I cancel my order....

 

have you thought about trying a different dealer?

Make sure you visit at least 3 dealers without informing skoda customer service so that they can give you alternate opinions on your issue, just want to reiterate that brake contact sound is heard from inside the car on all these models due to lack of soundproofing but grinding is something else.

i went back to muy selling dealer first and when he said nothing wrong i took to another dealer that skoda uk arranged,they replaced both pads and discs   under warranty,after 2000 miles it happened again.this time they claimed they couldnt even hear the noise yet everyone else could,So i went to another dealer -Blades -who claimed to have changed the pads =as they grinded immediatly i contacted skoda uk who sent me back for two days -the dealer claimed they were ok.THe fist time Blade did not give me proof they had replaced the pads so i asked skoda uk -i got one on sat but this was a combined invoice and did not make clear they were new pads fitted .Wen i contacted skoda customer service they were not helpful -a case of unless you can prove it -tough ,I came away with the feeling i was being given the brush off.Might be a minor problem to some but i did not buy a car with a definate brake grind -it was not on the test drive car and i would not have bought it if it had made this noise .I have rung three more dealers and they have not had any cars that made a grinding noise .

i went back to muy selling dealer first and when he said nothing wrong i took to another dealer that skoda uk arranged,they replaced both pads and discs   under warranty,after 2000 miles it happened again.this time they claimed they couldnt even hear the noise yet everyone else could,So i went to another dealer -Blades -who claimed to have changed the pads =as they grinded immediatly i contacted skoda uk who sent me back for two days -the dealer claimed they were ok.THe fist time Blade did not give me proof they had replaced the pads so i asked skoda uk -i got one on sat but this was a combined invoice and did not make clear they were new pads fitted .Wen i contacted skoda customer service they were not helpful -a case of unless you can prove it -tough ,I came away with the feeling i was being given the brush off.Might be a minor problem to some but i did not buy a car with a definate brake grind -it was not on the test drive car and i would not have bought it if it had made this noise .I have rung three more dealers and they have not had any cars that made a grinding noise .

If its any consolation,I've never yet sat in a quiet Skoda with quiet, smooth acting brakes.My Roomy is cappucino [ a.k.a hearing aid ] beige,my neighbours thought it was a diesel because the combo of noisy starter motor [due to lack of decent underbonnet insulation ] and the graunchy brakes make it sound like a coffee grinder. so thats what we call it now The Coffee Grinder..lol

I'm putting insulation and sound deadening paste in the wheel arches soon to cut down the noise levels.

Edited 24 March, 201511 yr by faradaycage

My 2011 Roomster TSI 105 dsg was fine, but my 2014 TSI 105 DSG Yeti has had grinding brakes from new. It stops well but is just noisy, I only notice it at very low (parking)speed or with the window open at slightly higher speeds. This is probably due to always having the radio on. As long as they work I'm happy. They do annoy the hell out of my son though, but he drives a BMW 320d, so I don't welcome his opinions!

Re my previous posts on brake grind

So the Skoda UK customer service called again he contacted the dealer who claimed to have replaced the pads but sent an invoice based on two visits that does not mention they have replaced them with new.

He says the dealer are telling him they have been replaced and there is nothing they can do as Skoda Uk.

According to the deaer they left thejob card open as they assumed i was returning -if they had fitted new pads why would i be returning-i woudnt have needed to return

so what is the warranty worth -nothing

My opinion is Customer Service are not interested in the customer at all -i can consult third parties is what im being told

I would not recommend Skoda cars to anyone

I bet idf i try and ring Blaade asking for an invoice to say they fitted new pads i wont get one

 

Skoda Customer service are unequivocally awful. But I wouldn't say don't buy a Skoda. Skoda's build quality isn't actually all that bad, you - like me - are just having bad customer service experience. 

 

I imagine buying a Skoda from a non-skoda, or even a second hand Skoda and getting it serviced at an independent garage you'll have no problem.

 

I think it's a fairly agreeable subject throughout the entire of the Briskoda forums that Skoda's Customer Service is shockingly bad (I do not understand why they regularly top the What Car charts!). But the cars themselves are fine. This topic is rather strongly worded. You're entitled to be annoyed by the sounds of things, but saying that nobody should buy a Skoda is a bit of a dogmatic and unfounded assertion!  

If I was THAT bothered Id do the pads+discs myself, hardly a huge expense, Mintex are good, an easy job too

"hill 4332": Can you really hear the "grinding", if you have radio and heater on? I have good hearing, but I cannot hear the "grinding" if I have radio and heater on.

I bet there is no car which is excellent and reasonably priced at the same time. Some characteristics you just have to accept.

Now I wonder how many topics we need for the same subject. It's just me I guess..

I disagree -its important we get what we paid for -I dont disagree the cars are fine hence why i bought one.What i dont expect is to have such shocking lies from dealers service departments and poor customer service response.The title is customer service after all. I have now had e-mails from the garage-the first they waffled so much without saying they had replaced the pads on the first occasion so i sent an e-mail asking specifically to confirm they had replaced the pads on that date.I have just had an e-mail saying they could not add to their e-mail.A simple request requiring a simple answer -conclusion is they did not replace those pads .Tp make matters worse they now also tell me to contact customer services .

I believe CS should send me to a different dealer and have the pads changed with full doumentation -not a big cost to Skoda but more likely to make me feel better towards them

Surprised the brake pads were under warranty

 

Not driven a Citigo but had a Seat MII for a few weeks as a courtesy car , brakes were loud on that especially when cold but you are so close to them

Emil- i hear the grind with the heater and fan on ,dont use the radio .Its the attitude of dealers and UK Customer Service thats the issue as well .The car has had this problem for 6 months out of 9 and according to the dealers its now had three new pads simce new and ive only done 6000 miles ,As you can see from my last post i doubt theve replaced them as they wont give me a clear reply they have  in fact change them.Its called trust.

Richf-at 2000 miles pads and discs were replaced under warranty due to warped discs.See my posts as to whether the last set have in actual fact been replaced at all

Bear in mind the dealer could sell cars from multiple manufacturers so saying don't buy a Skoda because of the dealers is a bit pointless.

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Pads are what they are. A bit noisy, but effective. Dealer probably did some sanding for the used pads, thinking there was a stone chip giving even more noise. Well, there wasn't this time. No big deal. They did all they could.

I'm sorry if I sound cruel. It wouldn't be the first time, let's blame the language barrier (spell it google). I'm just trying to think what's the problem, if anything.

 

Oh dear, last year Myself and Mrs Goldfinger bought our 22nd Skoda   " Is there a problem "?

[emoji15][emoji15] don't buy another [emoji16]

I would forget OEM stuff and just fit another good make instead yourself or use an independent garage.

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Oh dear, last year Myself and Mrs Goldfinger bought our 22nd Skoda " Is there a problem "?

22? You must have had at least one good one

Actually we have had 22 good ones

I have had 2 skodas, both been spot on. Richard has had about 30 with no real issues iirc

Oh dear, last year Myself and Mrs Goldfinger bought our 22nd Skoda   " Is there a problem "?

 

 

Actually we have had 22 good ones

 

If it ain't got Skoda written on the back I'm not interested     :no:

im no expert on the inside of cars, all I know is that when you break down you call the AA.... but surely if you took it to a mechanic it would be an easy task to identify is the brake pads are brand new or older?

im no expert on the inside of cars, all I know is that when you break down you call the AA.... but surely if you took it to a mechanic it would be an easy task to identify is the brake pads are brand new or older?

Very easy

If it's of any use, I drove a new Fabia with about 1500 miles on it, made some funny noises after I crashed it

If it's of any use, I drove a new Fabia with about 1500 miles on it, made some funny noises after I crashed it

 

Change your username to "Basher Hyphons"