Is there any option to return our cars for a full refund ?

19 minutes ago, Kendoddsdadsdogisdead said:

Is there any option to return our cars for a full refund ?

There are many on this forum that have done just that - except it might not have been a full refund. Down to the time & then mileage since the 30 days after purchase I believe.

 

Take a look here…

 

Edited 23 June, 20214 yr by sneal

2 hours ago, Kendoddsdadsdogisdead said:

Latest email from Skoda Executive UK ,seems its a more difficult fix than anticipated .

 

Following on from my last contact with you, please let me assure you that we are treating your concerns with the upmost importance and it is for that reason it is taking slightly longer for me to come back to you than I anticipated. I can confirm we are working to ensure our investigations are completed within a timely manner and I will once again update you further on Wednesday.

Thank you for your patience.

So pleased I opted for buy back with full refund & no deduction after 6 months. Now have new Kuga & away with caravan touring Wales with every gismo working as it should. Good luck to all of you I do hope you eventually achieve full satisfaction. 

Really pleased for you @Nosnehm .  I still have the hire Kuga I was given by Skoda in early April and it’s been very good (apart from what appears to be a parking brake failure resulting in it rolling into my garage wall this week….ouch). 
 

Will take possession of a Ford Focus Active X Estate tomorrow and dearly hope for a return to software glitch free motoring.   

1 hour ago, Nosnehm said:

So pleased I opted for buy back with full refund & no deduction after 6 months. Now have new Kuga & away with caravan touring Wales with every gismo working as it should. Good luck to all of you I do hope you eventually achieve full satisfaction. 

Agreed. I am thrilled now that I got rid. I was originally told it would take about a month to fix. That was over two months ago and counting! 

 

I hope those that are waiting patiently, get their problems sorted. No one should have to wait this long with a substandard product. Very, very poor from Skoda

I first reported problems in Sept last year and was told there would be an imminent software fix. I rejected the car a couple of months back and, as far as I can see, there's still no hard date for a fix. 

13 hours ago, Kendoddsdadsdogisdead said:

Is there any option to return our cars for a full refund ?

 

As @sneal said, outcomes have varied.

 

At least one member had paid for their car outright, and rejected it, and was hit with a deduction from their refund for mileage.

 

I rejected mine on a PCP deal (through Skoda/VW Finance) and they refunded every penny I had paid for the car, despite me having done over 4k in it.

 

Whether the difference was in how the cars were financed, or was it just different dealers being less/more reasonable then the other, I have no idea.

 

You could always reject the car and see what 'offer' they come back to you with. If they want to deduct for wear and tear, then you can make a decision on affordability as you will want a new car. You can always decline their offer and keep the car if it isn't high enough. EDIT: Just to say, when I rejected mine I outlined what I expected from the dealer, namely the refund of my deposit, refund of the upfront services I had paid for, and refund of every payment I had made for the car. They honoured everything I requested.

 

My biggest piece of advice if you wish to reject is reject straight to the dealer in writing, and (if using a finance company) copy them into your email/letter so they are aware. Your contract is with the dealer (as Skoda told me firmly at one stage) so go through them.

 

I personally would not recommend you even bother contacting Skoda UK. The contact point at Skoda (Kate Laws) promised me the world in her first phone call to me, then broke all of her promises by failing to call me at the times she had agreed, and pretending she was on another call every single time I tried to call to speak to her.

 

Just this week on the forum we are seeing her latest piece of PR fluff is turning out to be false. She said people would be receiving their fix via software updates this week and either the updates have not happened or have not worked anyway.

 

In the interests of fairness, there are others on the forum who will have their reasons for advising you keep the car, but the above is reflective of my own experience.

Edited 24 June, 20214 yr by Gax

It is fair to say that @Gax and I have had very different experiences dealing with Skoda UK (Kate Laws). Whilst I’m in the frustrating position of having my car sat at the dealer since mid-April, conversations with Skoda UK (and the dealer) have, on the whole, been positive, constructive and reassuring. All of this to do with the kph/mph issue in my case; other cars are off the road for this and other s/ware issues. He’s absolutely right, your contract is with the Dealer not Skoda UK so it’s the Dealer you should pursue for any rejection.

 

As for the update scheduled for this week, I guess there is some interpretation of the wording used. When I reported that I’d been told the update was due for release this week it is/was easy to assume that was release to the customer vehicle - whereas it may be ‘release from the factory’, as in sign-off by the test team or whatever authority needs to release it; how long it then takes to get to nation distributors and the Dealers is open to speculation too (but ought to be pretty quick I like to think). Also, what is meant by this week? I may have, mentioned in another thread, my experience of software developers where I used to work was that ‘this week’ did not mean 0900hrs Monday - it was more like 1700hrs Friday (or even the Sunday after then).

 

I am one of those who are hanging on in there awaiting the fix to come through (not sure how many there of us left now!); and in the meantime I am driving a loan Skoda Octavia Mk4 which is absolutely trouble free - which is giving me the encouragement that mine will, one day, be fixed. The loan car doesn’t have all the gizmos I paid for on my car, but I am enjoying the experience of learning the subtleties of driving a DSG for an extended period after 40+ years of manual ‘box motoring. As a result I am quite chilled about the whole thing, though I admit that wasn’t always the case! A few weeks back when there was still no clarity of the extent/scope of the problems, hence no planned date for an update - that was a low point for me, and from what I read, for many others here too.

 

@Kendoddsdadsdogisdead whether you choose to reject or not is clearly your call and I hope my rambling comments prove to be some help to you making up your mind.

I'm now exploring the possibility of a refund as Skoda do not seem to have a ready solution to this issue and its come to a stage where my family won't travel in this car as they become anxious regarding is it going to brake ! Just a thought guys ....do the brake lights come on when it brakes automatically as that is initiated via the foot pedal and what about in winter on a wet or icy surface ,you'd be up **** creek .

6 hours ago, sneal said:

It is fair to say that @Gax and I have had very different experiences dealing with Skoda UK (Kate Laws). Whilst I’m in the frustrating position of having my car sat at the dealer since mid-April, conversations with Skoda UK (and the dealer) have, on the whole, been positive, constructive and reassuring. All of this to do with the kph/mph issue in my case; other cars are off the road for this and other s/ware issues. He’s absolutely right, your contract is with the Dealer not Skoda UK so it’s the Dealer you should pursue for any rejection.

 

As for the update scheduled for this week, I guess there is some interpretation of the wording used. When I reported that I’d been told the update was due for release this week it is/was easy to assume that was release to the customer vehicle - whereas it may be ‘release from the factory’, as in sign-off by the test team or whatever authority needs to release it; how long it then takes to get to nation distributors and the Dealers is open to speculation too (but ought to be pretty quick I like to think). Also, what is meant by this week? I may have, mentioned in another thread, my experience of software developers where I used to work was that ‘this week’ did not mean 0900hrs Monday - it was more like 1700hrs Friday (or even the Sunday after then).

 

I am one of those who are hanging on in there awaiting the fix to come through (not sure how many there of us left now!); and in the meantime I am driving a loan Skoda Octavia Mk4 which is absolutely trouble free - which is giving me the encouragement that mine will, one day, be fixed. The loan car doesn’t have all the gizmos I paid for on my car, but I am enjoying the experience of learning the subtleties of driving a DSG for an extended period after 40+ years of manual ‘box motoring. As a result I am quite chilled about the whole thing, though I admit that wasn’t always the case! A few weeks back when there was still no clarity of the extent/scope of the problems, hence no planned date for an update - that was a low point for me, and from what I read, for many others here too.

 

@Kendoddsdadsdogisdead whether you choose to reject or not is clearly your call and I hope my rambling comments prove to be some help to you making up your mind.

I would love to keep my Skoda as its a great car but in hindsight I wish I'd have kept my Superb .....however Kate is talking to the dealership to review a refund (not holding my breath) if its not viable financially and I would lose money I guess I'll have to wait for the update which when I enquired nobody seems to know what the update will actually resolve .Having had the auto braking come on again twice in the past two days I have assumed that the sensors are picking up  parked car on the opposite side of the road on a tight bend ,presumably thi King its directly in front of me .Let's wait and see .

3 hours ago, Kendoddsdadsdogisdead said:

I would love to keep my Skoda as its a great car but in hindsight I wish I'd have kept my Superb .....however Kate is talking to the dealership to review a refund (not holding my breath) if its not viable financially and I would lose money I guess I'll have to wait for the update which when I enquired nobody seems to know what the update will actually resolve .Having had the auto braking come on again twice in the past two days I have assumed that the sensors are picking up  parked car on the opposite side of the road on a tight bend ,presumably thi King its directly in front of me .Let's wait and see .

My emergency brake came on at a junction, with nothing in front or to the side of me. I have no idea how nothing hit me from behind. I think that was the moment when I decided enough was enough. Could never trust the car after this. I reported it to the dealership who said there was nothing they could do as the car didn't register it! Madness

Usual response from the dealership as I have experienced the same .You need to contact Kate at Skoda 01137334517.She is customer service at Executive Skoda UK and very approachable .

Having worked in software development I can tell you that release schedules are, at best highly optimistic guesses, usually no more than a finger in the air to placate customers or investors.

 

Obviously the people involved with MIB3 are pretty useless and incompetent developers with little or no quality testing in place. Don't expect any miracles or quick fixes.

 

Edited 24 June, 20214 yr by xman

7 hours ago, Kendoddsdadsdogisdead said:

I would love to keep my Skoda as its a great car but in hindsight I wish I'd have kept my Superb .....however Kate is talking to the dealership to review a refund (not holding my breath) if its not viable financially and I would lose money I guess I'll have to wait for the update which when I enquired nobody seems to know what the update will actually resolve .Having had the auto braking come on again twice in the past two days I have assumed that the sensors are picking up  parked car on the opposite side of the road on a tight bend ,presumably thi King its directly in front of me .Let's wait and see .

 

My worst instance was the car slamming the brakes on when I was on a clear road, no cars in front or to either side, no form of obstacles of any kind that the car could have misinterpreted, all while filling half the virtual-dash with some red warning of an imminent collision that was never going to happen.

 

I have never been as furious with any car I have owned as I was in that instant. It was that evening I emailed to reject the car.

 

This was at low speed, it doesn't bear thinking about at 70mph on the motorway without warning, maybe at a time you've taken a hand off the wheel, or it's raining or something.

12 hours ago, OctaviaFirstEdit said:

My emergency brake came on at a junction, with nothing in front or to the side of me. I have no idea how nothing hit me from behind. I think that was the moment when I decided enough was enough. Could never trust the car after this. I reported it to the dealership who said there was nothing they could do as the car didn't register it! Madness

Done that, didn't get me anywhere. I rejected soon after. There were just too many faults with the car for me to enjoy it, and throw in the danger of the emergency breaking, it was too much, especially with a family in the car. Got a mk3 facelift, which is superb in every way and everything works.

I have been told that Skoda and VW have stalled sales of these models Octavia and Golf 8 ,anybody heard anything ?

Interesting article guys 

https://uk.motor1.com/news/423973/2020-skoda-octavia-software-problem/

https://uk.motor1.com/news/423973/2020-skoda-octavia-software-problem/

So the hapless owners are VAG's quality assurance checkers.

 

Says it all really.

It's taken them this long to work out there us something significantly wrong!!!? We coukd have told them this months ago. Perhaps they will test future products properly in future.

18 minutes ago, OctaviaFirstEdit said:

Perhaps they will test future products properly in future.

I doubt it - software development has moved away from "Chinese Wall" testing (an independent test team) to test scripts written by the developers themselves (so with the same wrong assumptions) and to development methods like Agile that do piecemeal changes without taking into account the final end goal.

On 26/06/2021 at 21:30, Kendoddsdadsdogisdead said:

Interesting article guys 

https://uk.motor1.com/news/423973/2020-skoda-octavia-software-problem/

https://uk.motor1.com/news/423973/2020-skoda-octavia-software-problem/

Did you check the date of this article?

Yes ,which highlights the length if the problem without a resolution.Skoda UK expected a software update this month but no sign of it yet .

The article relates primarily to the SOS call function which affected many a VAG car, which from reading here only a few cars now suffer with. The big fix expected (hoped for) this month is for the kph/mph issue as well as a bunch of other stuff - which is maybe why its taking a while to get it released. They will quite naturally want to get cars sorted with one update, not just fix kph/mph in one dealer visit only to have to go back the following week for another fix.

 

Meanwhile, my car is at the dealer :-(

 

My car goes back this week and swapped out until a silver bullet is fired 😳

Due to my grd-ma being back in hospital in France, I may have to go there promptly and for a while so I have enquired with the dealership to understand the status of the SW fix. He seemed to believe that it is at least a couple of weeks away.

 

As I have a courtesy MK4 First Edition with the same issue, I could not take it abroad so it's either they or Skoda can provide me another car. The insurance for going abroad is likely to be an issue too so depending how the discussions go over the next few days, I may have to reject the car even if it is really not what I would like to do.