When I was going through the process of rejecting mine, I pointed out to Skoda that I had a holiday booked and asked if I would be compensated for the loss of that holiday if I couldn't take the car. They didn't like that idea and I was told I was entitled to no compensation. As it was, it was cancelled anyway, but it seems mad that if you want to take it abroad you can't. 

 

You have my full sympathy.

Decided to call Kate to see if she had better information than my dealership... They don't seem to be getting much info from the factory so my dealership was on the ball.

 

In the meantime, my dealership just called and they will swap my car with a Seat Ateca, which I will be able to take abroad... 

 

From these two discussions, I don't see the SW release being made for another 2-4 weeks.

 

 

I've stopped getting phone call updates now, and instead have got the same generic email two weeks in a row.

 

"Following on from my last contact with you, we are currently awaiting communication from the factory.  Please let me assure you that we are treating your concerns with the upmost importance and it is for that reason it is taking slightly longer for me to come back to you than I anticipated. I can confirm we are working to ensure our investigations are completed within a timely manner and I will once again update you further in 1 week..

Thank you for your patience.

Kind regards"

 

Seems the update is nowhere near in sight. I've also done 4000 miles on the courtesy car.

 

 

Edited 8 July, 20214 yr by neonplanet40

That looks very familiar 🤔

Got my weekly 'non update' update email yodaym saying the same thing it says every other week .

 

No update from factory. Working on it. Matter taken seriously.  Hope it will be soon. Apologies. Will contact me again next Thursday.

 

Likely with the same email.

 

Extremely poor from Skoda. I know I have likely been put off getting another Skoda in the future. The QA is obviously nonexistent. But for now, I'm happy to pile the miles into the hire car I've been provided. 4500 miles and counting. 

 

Same here. The first hire car, a Mercedes c200 estate, had to go back as its mileage meant the hire company wanted to sell it. Nice car but the auto box not as smooth as a DSG one. Everything worked though, no errors.

Now have a Kia Sportage. Bit plasticky compared to the Merc, but it does the job. Plenty of room for the Christmas shopping. Think I might apply for a job as a tester for one of the car mags.

5 hours ago, neonplanet40 said:

But for now, I'm happy to pile the miles into the hire car I've been provided. 4500 miles and counting. 

 

Likewise, almost…

 

Not had my weekly non-update yet this week; and In the three months I’ve had the loan car I’m on 5,000+ miles. Thankfully the loan Octy4 is proving to be fault free so far.

Following on from my last contact with you, we are currently awaiting communication from the fatory.  Please let me assure you that we are treating your concerns with the upmost importance and it is for that reason it is taking slightly longer for me to come back to you than I anticipated. I can confirm we are working to ensure our investigations are completed within a timely manner and I will once again update you further in 1 week.

Thank you for your patience.

Just out of curiosity, is anyone on here coming up to having owned the car for a full year yet?

35 minutes ago, Kendoddsdadsdogisdead said:

Following on from my last contact with you, we are currently awaiting communication from the fatory.  Please let me assure you that we are treating your concerns with the upmost importance and it is for that reason it is taking slightly longer for me to come back to you than I anticipated. I can confirm we are working to ensure our investigations are completed within a timely manner and I will once again update you further in 1 week.

Thank you for your patience.

Hi Guys,  The shocking truth is that the wording in this email hasn't changed or gained sincerity since I was receiving them earlier in the year.  Surely it is well past time Skoda got honest with their clientele, their persistence in denial belittles them and the personnel representing them or do they actually think we believe them?

So pleased I got all my money back, now driving a Kuga with similar features but these all work fine with fault.

I had the same generic email now too. It's becoming a bit of a joke between the wife and I as we expect the email each and every Thursday. 

 

Given the lack of progress, I can safely say I won't buy a Skoda again. Which is such a shame after having (and still using) my great Superb MK3. 

 

It's obvious that Skoda is going downhill again after doing so well in recent years to make their brand status more inviting for consumers.

 

When I got this car, I raised a list of faults in writing to the Skoda garage I bought it from and demanded they be fixed. I believe that because I raised the issue in the first 30 days (and have the email and replies as proof) of buying it (all done remotely and online, so better buyer protection), (and because Skoda is still working on it) I likely have the right to return it at any time if they are unable to fix it (which it seems they can't).

Edited 22 July, 20214 yr by neonplanet40

One of the main reasons I went down the rejection route is the lack of guarantee that everything will be fixed and, whilst it's all uncertain, you hold the bag for the depreciation of the car which, if they don't fix it, is likely to be a lot worse than usual. Even if they do fix everything at some point, you know that the Buyers Guides of the future will all have a note advising prospective buyers to beware early models as they were often beset by software and other quality issues.

25 minutes ago, fox2319 said:

 Even if they do fix everything at some point, you know that the Buyers Guides of the future will all have a note advising prospective buyers to beware early models as they were often beset by software and other quality issues.

 

 

My MK4 is still untaxed and presumably still sat at the dealership, where I seen it some weeks ago looking virtually abandoned in their wasteland compound out the back.

 

Which makes me think there should be a change in law requiring a vehicle reject to be identified via the V5.

 

I am assuming the V5 for my MK4 will show the dealership as the last owner (as they had to settle my PCP to buy the car back from VW FS). What the V5 won't show is that the car has been sat untouched for getting on for three months, nor the reasons why either.

 

I don't find it fair at all the next buyer will never ever know the history of the car.

@Gax

Likely no extra 'Registered Keeper' after you,  the car is 'In Trade' currently. 

43 minutes ago, Gax said:

 

 

My MK4 is still untaxed and presumably still sat at the dealership, where I seen it some weeks ago looking virtually abandoned in their wasteland compound out the back.

 

Which makes me think there should be a change in law requiring a vehicle reject to be identified via the V5.

 

I am assuming the V5 for my MK4 will show the dealership as the last owner (as they had to settle my PCP to buy the car back from VW FS). What the V5 won't show is that the car has been sat untouched for getting on for three months, nor the reasons why either.

 

I don't find it fair at all the next buyer will never ever know the history of the car.

At least your dealer is showing some scruples. Mine had the car up for sale within a week (and it was gone within 3). I asked them if they'd fixed the faults that made it non-compliant with the Road Traffic Act and was told that it was not my concern. 

43 minutes ago, fox2319 said:

At least your dealer is showing some scruples.

 

After my experience with them I find it very difficult to agree with that statement!!!

My rejected mk4 is currently on up for sale on the dealers website. 

I have written to Skoda UK requesting ,in writing that they accept there is a safety issue with the auto braking feature on the Octavia First Edition and asked for a commitment in writing to cover any costs incurred if it is found that this faulty braking system is the cause of an accident .I suggest that everybody with this issue does likewise.

1 hour ago, awahwah said:

My rejected mk4 is currently on up for sale on the dealers website. 

Mine was taken back by my dealership and is showing as untaxed from the day they collected it.

Is there an another avenue to register our complaints against Skoda at a higher level than Skoda UK who seem to be cutting and pasting the generic response. 

The Ombudsman is your next port of call, but that is dependent on you having raised a complaint with whoever your contract is with (which isn't Skoda UK), and the appropriate timescales have passed to allow you to escalate.

25 minutes ago, Gax said:

The Ombudsman is your next port of call, but that is dependent on you having raised a complaint with whoever your contract is with (which isn't Skoda UK), and the appropriate timescales have passed to allow you to escalate.

The ombudsman only regulate the garages that sell the cars, not the companies that make them. I've already lodged a complaint with them about my local garage and they've decided that there's enough of a case to look into

19 minutes ago, fox2319 said:

The ombudsman only regulate the garages that sell the cars, not the companies that make them. I've already lodged a complaint with them about my local garage and they've decided that there's enough of a case to look into

 

I don't know that anyone would come down on Skoda UK. As they went to great pains to stress to me, they are merely the importer of the vehicle and no buyer has a contract with them.

 

Under law I would imagine the buck stops with the organisation who supplied the contract to us as buyer. It is their problem to take it up with whoever supplies the vehicles for them to sell.

 

That isn't me saying nothing should be done to Skoda, but Skoda who? While it isn't for me to defend them, I can see the point of view of Skoda UK, as they actually are nothing more than an importer I guess. The dealers are handling rejects on a car by car basis and Skoda UK clearly do not accept every MK4 is affected, so they won't stop importing them.

 

It really needs taking up with Skoda in the Czech Republic, but I can't see any organisation in the UK influencing that.

 

On a person by person basis though, the fact remains the buyer has a contract and you have to go through the issuer of the contract and then the Ombudsman.

The Consumer Rights Act 2015 requires dealers to supply goods that are fit for purpose, as described and of satisfactory quality. However, the vehicle is clearly not satisfactory and therefore your dealer is in breach of contract. I suggest that you write to Rod Mcleod ([email protected]) who is the Skoda UK MD with a copy to your dealer principal. He reads all his e-mails and then, as in my case, provides a customer services manager to assist. I began my e-mail by saying how many Skodas I had owned for 18 years and bought the Octy Mk 4 iV as I was so happy with my previous fault-free Skodas. I then went on to detail the faults. The dispute is with your dealer, but my Skoda UK contact is liaising with the dealer to try and sort out the software issues I have. My next plan is to engage the assistance of Which? Legal Services to ask about my legal position and whether I can request an identical vehicle with the latest software, as well as the accessories I had installed. Next will be a letter to the motoring editor of a national newspaper, if all else fails. I'm holding back on the last two measures until I've given the dealer one more chance to fix the software problems. I love the car and would be very reluctant to have to buy another vehicle, as long as the Octy became reliable. Incidentally, I was talking to a mechanic who worked for Peugeot and Hyundai and he said that the VAG group uses Skoda as a test bed for new technology and when all the glitches have been sorted, then they bring out their own version without any issues to annoy their customers. I don't know how true this is, but it sounds plausible.

It was true 20 years ago when Skoda was the first to get the new generation of engines and transmissions and the reasoning coming from someone at the top the biggest UK vehicle consultancy group (not a mechanic for another car maker) was the one you give.

 

Last time I looked it was definitely no longer true for the latest generation of engines/transmissions but it could be true for the BS covetted by the smartphone generation, it makes sound commercial sense.