Hi

 

I'm unable to become Primary User . I have registered online and it has correctly identified my car and the same with the Skoda Connect app on my phone. The problem I'm having is when I go through the process of trying to activate it in my car, press the unlock buttons on the two key fobs after a long wait I keep getting the error message ...  Activate Skoda Connect "Please try again or contact customer services" - attached.  I have contacted Skoda Customer Services who said "with this fault the car needs to the dealers". They then put me through to my local dealers who are going to look into this fault and will call me bak...hmm.

I haven't been able to become the Primary User since I purchased the car July 2021 I'm the second owner.

 

The car had a full software update last week so I thought Happy days but it seems not,

 

Any ideas please.

 

David

 

2021 Skoda Karoq Sportline 4x4 Quartz Grey

It may be their servers and/or system is screwed up ( again ). I can't login to either of my Skoda Connect accounts today, keep getting the following:

 

 

Edited 31 January, 20224 yr by kodiaqsportline

5 hours ago, davro said:

I'm unable to become Primary User . I have registered online and it has correctly identified my car and the same with the Skoda Connect app on my phone.

 

I haven't been able to become the Primary User since I purchased the car July 2021 I'm the second owner.

 

Just curious. Are you using the 'Skoda Connect' or 'MySkoda' app on your phone? I collected a new Sport Line in November and the dealer set me up on 'MySkoda' (said not to use 'Skoda Connect'.) The app has worked fine, including yesterday and today.

 

It's bad that you haven't been able to sort it since last July. I'm assuming you've been to visit your local Skoda dealer?

 

4 hours ago, P-J said:

 

Just curious. Are you using the 'Skoda Connect' or 'MySkoda' app on your phone? I collected a new Sport Line in November and the dealer set me up on 'MySkoda' (said not to use 'Skoda Connect'.) The app has worked fine, including yesterday and today.

 

It's bad that you haven't been able to sort it since last July. I'm assuming you've been to visit your local Skoda dealer?

 

 

I'm using the MySkoda app on my phone and I've even tried it with different phones with the same result.

 

Partly my fault as I've been waiting to take the car back to the dealers to have a software update. They were due to ring me back today after checking the fault with "customer services"...didn't hear from them.

17 hours ago, kodiaqsportline said:

It may be their servers and/or system is screwed up ( again ). I can't login to either of my Skoda Connect accounts today, keep getting the following:

 

 

With my car it's been going on too long 😞

3 hours ago, davro said:

 

With my car it's been going on too long 😞

 

Try it again...  I've just tried connect-services and it's working again today.

 

20 hours ago, P-J said:

 

 I collected a new Sport Line in November and the dealer set me up on 'MySkoda' (said not to use 'Skoda Connect'.)

 

 

Did you ask them why?

3 hours ago, kodiaqsportline said:

Did you ask them why?

 

I didn't ask, but my inference was that 'MySkoda' is the preferred app for customers to use.

18 hours ago, P-J said:

 

I didn't ask, but my inference was that 'MySkoda' is the preferred app for customers to use.

 

Yes I am using the 'MySkoda' app on my phone