Interestingly I've never had an issue with Travel Assist, but just a couple of days ago I booked my car in for a yearly service as the indicator came up on the dash and this was one of the things they did to the car, listed as "WARRANTY - Customer Complaint - 48S5 S-Assistance systems camera control unit CRITERION 01" on the invoice.

besides the normal checks and oil and filter change they also fitted a new pollen filter, changed the brake fluid and changed the differential oil.

Well .. Finally I managed to get the TPI for the 48S5 (2069984/7) but there are no details on the new configuration for the A5. I am going to check with my dealer about the cost of the intervention.

Edited 10 July, 20232 yr by Mario_Delgado

48S5 must be applied free of charge as it is a known issue and fix was released after warranty was already over for many affected cars.

Unfortunately that's going to work in my case. The Travel Assist option was installed way after the vehicle fabrication by myself, so I am not getting formal communication from Skoda about the Service Campaign. If I want it to work as expected I guess I have only two options, either I get the new setting for A5 and I replicate it on my car or I ask my dealer to do it for a price.

23 minutes ago, Edela said:

48S5 must be applied free of charge as it is a known issue and fix was released after warranty was already over for many affected cars.

QQ: Can the above TPI be applied to all vehicles with TA, even retrofitted?  OR the dealer is going to check by VIN the applicability for a dedicated car?
Ta

Edited 10 July, 20232 yr by djmartzian

2 minutes ago, djmartzian said:

OR the dealer is going to check by VIN the applicability for a dedicated car?

I'm sure that is the case... If something was retrofitted later, I doubt they'll do anything. Will be interesting to follow Mario_Delgado's case and see what they are going to do and for what price.

I got 2 steering wheels under warranty as a "temporary fix". During the first swap it was considered as a final soulution but when they had to swap it again some sort of "software fix" was in the making, that was ~1 years ago.

 

Error re-occured very sporadically but it's good to know that the SW fix is getting rolled out. On the other hand it's nice to drive around with a newish looking steering wheel.

Ok Ok ... update on the subject. Half surprised, to be honest. 

First part was as expected ... they checked the VIN and there you are: I am sorry mister, but you are not covered by the action, travel assist is not listed under your VIN ... I know lady, I know, that's the reason why I am requesting a quotation and not asking for a direct appointment to fix the problem free of charge.

The second part was ... wow ! Ok, then, before giving you the quotation we have to charge you 190€ for a preliminary diagnostic ... The what? Diagnostic for what? Excuse me, but I have here the logs from A19 gateway and it's clearly stated ... B17B8F2 - Steering Wheel Touch Recognition Control Module Sensor malfunction ... but no way, the say the diagnostic is mandatory no matter what happens after. 

I do not know you guys, but in my case, every time that I have to deal with this people I have to breath deep and count to ten, because they put my RPMs very high pretty fast. They think, at least people from front desk, that we are fools, that we do not know what we talk about, we do not know what we touch, what we do. 

So, in abstract, starting point is 190€ to plug the car to ODIS + XXX€ for the cost of the intervention. I am afraid that is going to cost a big bunch of euros if I want to do it the official way so, for the time being, and considering that the tip from @strudlovina is not working in my case, even with the steering wheel heating turned off I have error messages, I set Hc_variante from 2 to 0 in A5 and ... we will see on the future.

 

8 minutes ago, Mario_Delgado said:

I do not know you guys

Yes, same.
But from what I managed to get from different employees of different services, Skoda has the same approach towards them as they are having towards customers. They have to strictly follow protocols, now matter how dumb or ineffective they are. This is why some people are being stuck in loops like mine, when workshops apply procedures, see that it doesn't help, repeat them again in exactly the same way, and so it continues till warranty is over. This is why for 30 minutes works cars are being held for days and weeks. This is why customer support is absolutely useless.
And... this is why I would not repeat the mistake of buying a VAG car again. Great cars, but the way aftersales works is terrible and beyond acceptable. These guys are now complaining that they are loosing money and they might not even make it. Well, surprised pikachu, I guess...

14 minutes ago, Edela said:

Yes, same.
But from what I managed to get from different employees of different services, Skoda has the same approach towards them as they are having towards customers. They have to strictly follow protocols, now matter how dumb or ineffective they are. This is why some people are being stuck in loops like mine, when workshops apply procedures, see that it doesn't help, repeat them again in exactly the same way, and so it continues till warranty is over. This is why for 30 minutes works cars are being held for days and weeks. This is why customer support is absolutely useless.
And... this is why I would not repeat the mistake of buying a VAG car again. Great cars, but the way aftersales works is terrible and beyond acceptable. These guys are now complaining that they are loosing money and they might not even make it. Well, surprised pikachu, I guess...

 

I am happy that my contact with the dealer during the warranty period was almost zero, but the removal of the engine cover was the summum of inefficiency; car stuck there for, how many? six hours? Gosh! for something that is done, the proper way, less than 30 minutes: check in, intervention (Already planned, they know in advance what they have to do!) and check out. 

37 minutes ago, Edela said:

and so it continues till warranty is over

Good news is, that in EU if you have reported some issue, warranty is over when issue is fixed, not when actual warranty contract is over

38 minutes ago, Edela said:

And... this is why I would not repeat the mistake of buying a VAG car again

Well, unfortunately for you (and all of us) it's not only VAG. All manufacturers do the same. Even "premium" brands.

1 hour ago, Felix2021 said:

Good news is, that in EU if you have reported some issue, warranty is over when issue is fixed, not when actual warranty contract is over

If the issue is ongoing, then yes. Like issues with Travel Assist. But what if same issue reappears after some time?
When guys in the workshop didn't realize I have warranty extension, they said that as they see it is not the first time I have issue with MIB, they will replace it for no cost, but I will have to pay for work hours done. And then, even if I have no warranty and I agree, after some time all repeats again and they ask to pay again?
Unless I'm missing something big, EU doesn't really protect customers against bad cars or bad dealerships. I wish we could just reject the car as our colleagues from UK do.

2 hours ago, Mario_Delgado said:

 

I am happy that my contact with the dealer during the warranty period was almost zero, but the removal of the engine cover was the summum of inefficiency; car stuck there for, how many? six hours? Gosh! for something that is done, the proper way, less than 30 minutes: check in, intervention (Already planned, they know in advance what they have to do!) and check out. 

Lol, removing the engine cover take less then 30 seconds even for handycapped persons. Guess I would have walked in there with the cover in my hands to save them and myself the time.

On 19/07/2023 at 17:29, Edela said:

But what if same issue reappears after some time?

If it's the same issue, it should be considered as it was never really fixed.

Thing is, that you might need to sue them...