Car went in for an intermittent CEL (which went off the day before the visit), I mentioned the volume and showed the video, they said they’ll look into it, came back to collect car to be told there’s nothing wrong, nothing stored and charged £110 for a diagnostic fee. Fuming

10 minutes ago, MrOlympic said:

Car went in for an intermittent CEL (which went off the day before the visit), I mentioned the volume and showed the video, they said they’ll look into it, came back to collect car to be told there’s nothing wrong, nothing stored and charged £110 for a diagnostic fee. Fuming

Unbelievable. 

3 hours ago, TH2024 said:

Started with the volume slider turning up on its own. Now the infotainment system today has been turning on and off and on whilst car is parked and locked.

Had screen replaced to solve this issue (finally). Costly stuff without warranty, but very well known problem, so I'd expect Skoda to provide parts for free.

The issue mine has is when i turn on the AC on hot days after a while it registers interaction with the Home button, just casually driving along and it goes to the menu when you long-press the home button, and it gets stuck like there's a finger permanently on the home button, to the point where the menu button and the volume slider don't work at all and i have to reset the infotainment by long-pressing the power button, then it just magically goes away.

 

Must have something to do with compression and expansion of the plastics or the screen itself when the temperatures fluctuate too fast from the AC.

Edited 25 June, 20241 yr by Jack_Dangerous

Nothing happened removing the battery… same issues, impossible to use the infotainment. 

1 hour ago, Diego_075 said:

Nothing happened removing the battery… same issues, impossible to use the infotainment. 

Didn’t work for me either. I’ve reset to all factory settings and finally think I have a temp solution where it won’t be on and off all night and danger of overheating. Not ideal in any way, saves disconnecting the battery all night though. 
Strange there are more reports recently, could it be the latest app software update that’s kicked these issues off? If anyone finds a reliable long term solution please update. Will be trying to get a fix on the warranty but if it’s firmware I’ll have to pay out 😢

 

I also had the same problem with my car. The police asked me in the middle of the night to turn off the car stereo.

Luckily for me, they also drive Octavias, so they know it's not my fault. But how do I explain it to the neighbors?

It was so embarrassing. I went to the dealership and got the firmware updated and the ECU reset.

There are no visible changes in the data on the display; the version is still 1941.

Hopefully, it will work.

 

Full infotainment system replacement for me. Awaiting the unit as it’s on back order. Software was already 1941, seems as though the unit overheats and then just does what it wants. Poor really, they should recall affected models and replace if it’s this widespread. 

I own 2022 Octavia MK4. I am facing this issue from November 2023. Initially it is a rare occurrence and later a month, the infotainment restarts automatically and play radio automatically. Finally the dealer replaced infotainment controller. Then I did not see the issue for 6 months. The issue surfaced again from mid of July. I suspect the problem in touch bar under the screen. It is getting faulty signals. Planning to contact dealer next week. The attached video taken during the problem.

 

 

Latest developments:

The car stereo sound has again started to increase uncontrollably, without the ability to mute it. However, I noticed that if I turn off the stereo with the button, the Bluetooth communication, AC, and parking sensors work normally. Only radio broadcasting is powered off.

After a few hours parked in the sun, a light show began on the instrument panel along with the message “Safe CP” and the display on the stereo showed “Component Protection Active”.

After half an hour in the parking lot, the messages disappeared, but an airbag error appeared, which could not be cleared by turning off the car.

After 10 minutes of driving, I stopped by the roadside, turned the car off and on again, and now everything works without any problems. There are no errors on the display, the stereo volume does not increase, and everything is as it should be.

I have sent an inquiry to the service center and am awaiting a response.

Update to follow.

49 minutes ago, Natukimi said:

After a few hours parked in the sun

Where are you based? What are the temperatures over there "in the sun"? Did you have any sort of sunscreen covering your dashboard?

I’m in Croatia, pretty warm this days, dashboard uncovered.

 

The latest update: a display replacement was arranged at the service a few days ago, and in the meantime, the car infotainment was working great, without any problems, until today when it started to screech again while the car was turned off and parked. I recommend, as a first aid measure, to adjust the climate control to your liking and remove fuse number 30 from the fuse box under the steering wheel. And yes, the car was parked at sunny side of the parking, and temperature outside is about 30C.

Final update,

 

The display was replaced today at the authorized service center, a large portion of the cost was covered as goodwill, summer continues in full force, so we'll see.

 

On 25/06/2024 at 22:25, Jack_Dangerous said:

The issue mine has is when i turn on the AC on hot days after a while it registers interaction with the Home button, just casually driving along and it goes to the menu when you long-press the home button, and it gets stuck like there's a finger permanently on the home button, to the point where the menu button and the volume slider don't work at all and i have to reset the infotainment by long-pressing the power button, then it just magically goes away.

 

Must have something to do with compression and expansion of the plastics or the screen itself when the temperatures fluctuate too fast from the AC.

Thanks, I think this is the correct solution, it works for me too.

Skoda service center updated my Octavia infotainment software to the latest one where they claim Skoda understand and fixed this volume increase issue.

The software version is 1969.

Have driven more than 100km after the updated software and could not see the issue. Will update after a month.

 

Note: Some 8 months ago, I already replaced the control module and the issue did not go away.

On 13/09/2024 at 19:31, ArunD said:

Skoda service center updated my Octavia infotainment software to the latest one where they claim Skoda understand and fixed this volume increase issue.

The software version is 1969.

Have driven more than 100km after the updated software and could not see the issue. Will update after a month.

 

Note: Some 8 months ago, I already replaced the control module and the issue did not go away.

This issue started happening again even after software upgrade where Skoda claims it fixed the volume increase issue. Informed dealer and waiting for update from them.

Just an update on this issue. The Skoda service center agrees to replace the display unit. The older version of the display unit is H47 and the newer unit version number is H49.

The display unit is replaced with new one. The new version is H49. Hope it should solve the issue.

On 15/11/2024 at 14:54, ArunD said:

The display unit is replaced with new one. The new version is H49. Hope it should solve the issue.

@ArunD has this issue been resolved with the new unit? Mine is a H47 unit and has started to show these issues every time I switch the car on, the infotainment is unusable at this point.

Yes had the unit replaced and all working as it should now. 

Yes. With H49, the issue is resolved. Its been more than a month now and I have driven 2000km. No issues.

Hello, after reading this thread, I decided to share the information I’ve gathered so far.

I started experiencing the same symptoms as others described here: randomly increasing volume, key press sounds, unexpected screen restarts, and the display overheating. These issues occurred occasionally, mostly when using Android Auto: Waze, Spotify, etc.

Updating the software from version 1896 to 1941 seemed to worked for a while. However, after about two weeks, all the symptoms returned, and the infotainment system began to restart endlessly. The restarts persisted even when the car was turned off and locked, throughout the night, and by morning, the car's battery was drained, I couldn't start the engine and had to jump-start it. Then, the infotainment restarts continued. The next morning, I couldn’t even unlock the car wirelessly due to a completely dead battery.

At that point, I decided to contact my local Škoda dealer to report the issue. The person I spoke to said they had never seen such problems before and suggested I bring the car in for diagnostics. Since my car is no longer under warranty, and given the dealer’s attitude, I suspected they would charge me for every service. So, I decided to replace the display unit myself.

I purchased a used display unit (5E3 919 605, HW version H49) from Poland for €180.

Following the workshop manual, I disassembled the decorative trim and removed the top screw covers. Then pulled fuses 30 (infotainment) and 46 (infotainment display), swapped the displays, reconnected the fuses, and boom, everything worked like a charm!

I've been driving occasionally for a week now, and so far, no problems have reappeared.

My key takeaways:

• Replacing the display unit can be a DIY job.

• No coding needed and no component protection warning.

• A higher hardware version of the display is compatible with the older infotainment unit.

Specs:

• Model Year: 2020

• Display unit: was H44, now H49

• Infotainment: H56

• Software: 1941

Edited 12 June, 202512 Jun by mmt

19 minutes ago, mmt said:

No coding needed and no component protection warning.

Now this is surprising.

Congrats! You saved yourself about 2k.

Hello @mmt ,
Congratulations for your work.

Can you share with the community more details about the source of the new display?

1.Is it brand new, OEM, provided by Skoda as a spare part?

2.Is it from an old car, from a junkyard?

3. Please share a link/URL from that site.

Thank you