Mine has been overall v good over the past 11 months, nothings fallen off and it as yet (fingers crossed) has not failed me.

However.....it now very regularly threatens not to start. Did it exceptionally badly this evening to the point id have been quite embarrased if anyone had witnessed it. Terrible for such a new car. However it does always fire and doesnt log any codes so dealers are never able to anything about it. Also my right hand side boot light (is an estate) has an intermittent fault; a loose connection of sorts and some times does not illuminate...tapping it snaps it into life. Ive removed the bulb and reseated it but have not been able to replicate it.

Problem for me is that the MQB electronics are so complex (and id envisage incredibly costly to put right if they go wrong) not a chance would I want to own this car after it turns three without some comprehensive warranty cover.

Mine has had issues starting, almost as if the car doesn't let the glow plugs heat up enough before turning over?

I guess yours is also a diesel?

Turned over for a good 2-3 sec before catching reluctantly today leaving work.

Edited 13 January, 201511 yr by iDENTITi

This one?

High power draw while car is off, logged in the vehicle fault memory since day 1, and shown on the infotainment system a few months later.

Lights stayed on when switch was off once.

Randomly have a red X under the status menu of start stop.

Infotainment screen randomly doesn't work, but hard buttons do.

And "start stop error" coming up on the dash.

Then vindis and SUK "fixed it" and since the TPMS doesn't work, the mode selection switch doesn't work and the driver assistance menu isn't accessable.

All the original faults are still there too.

Not good at all.

I would indeed use such words as financial ombudsman and sales of goods acts as it is clear to me that dealers and SUK think they are immune from such legislation and authority.

Your bad experiences sound similar to mine. I did speak to my dealer about car replacement and i voiced my concerns that the replacement might have problems. The dealer agreed it may well have. That showed me immediately even the dealer had little faith in the products he was selling.

I have requested compensation for the duration my car is in for repair as I'm paying the rate for a 2.0tdi elegance estate but now running around in a 2.0tdi hatch S as the 'courtesy car'. I didn't buy the skoda for it to spend weeks at a dealer and I'm lumbered with a lower spec model.

I feel for you both here. Not an Octavia but my Rapid is in today for the 3rd (and final ) time for an inaccurate and fluctuating fuel gauge. I phoned SUK yesterday to have a rant about the sloppiness of the dealer not actually doing anything about this and demanded a courtesy car as my dealer hasn't one available. So today the car is in and a new Yeti as loan car and they've been ordered by SUK to sort this out immediately. Nice result so far but will see what happens as I'm bordering on rejection and SUK know my intentions too.

Good luck to you all [emoji106]

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Did SUK provide the loan car or the dealer?

They ordered the dealer to give me one. I have one of the salesmans cars [emoji106]

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Fair enough.

The weird half speed wiper is back. Goes away if you turn the wipers off/on or change the speed. Then comes back a few minutes later! Ugh

These cars are a joke

Try to avoid being fobbed off with the 5 faults on one area and we will accept rejection policy by SUK.

It's clearly a method of watering down faults to avoid having to deal with a car rejection or replacement issue.

I have been down this route and tbh the car has so many issues i doubt a rejection could be ignored anymore. The dealer is keen to 'repair repair repair' but as it stands the repair bill will be in excess of the cost it would have been for the dealer to accept car replacement at the inception of when the faults were highlighted. No logic there.

So I just saw an old mechanic friend of mine to get my winters fitted as I'm off work today..

Showed him the video of the turbo "whine" that is on this thread.

He had one in a while ago with the same noise and engine, it turned out to be a seized turbo.

Oh how nice.

Well, the TPMS definitely doesn't work.

Changed over to part worn winters on steels (from the old car) and no TPMS warning in 300 miles.

Or I could have just got lucky and got exavtly within the tolerances? Er, unlikely.

I'm having similar problems with a Roomster and multiple engine failure issues on 

 

1. -- Car purchased 31.1.14.  
2. --Car new at registration 1.9.13.  
3. --Ex showroom model, 29 miles on clock when took delivery.  
4. --Model - Skoda Roomster 1.6tdi (105 bhp) SE
5. --Purchase price £13,995. 30,000 mile service pack inc. in deal.
6. --Fault with vehicle first brought to dealership’s attention August 2014, after 7 months of ownership, car aged 11 months

Parts repaired and replaced on 5 visits to repair shop over 5 months - initially presented itself as a coolant loss problem. First 3 visits - pressure tested and no faults diagnosed - 4th visit =

1. water pump repalced
2. coolant sensor replaced
3. 5th visit - EGR valve replaced
4. Last week have identified suspected cracked head gasket and/or split cylinder head(s).

 

Catalogue of problems over the 5 months and now major engine fault -they refuse to provide a replacement car even though it apparently falls under the Skoda UK Rejection Policy.  I can't be sure though as they won't send it to me.. Apparently they do not have 'a duty of care' to send it as it's an internal policy. 

 

Finance have offered to buy back this (now) 16 month old car and pay me the princely sum of £1,230 to walk away. (I have paid c. £7,500 off the car and the'll buy it back from me for £7,500, leaving me £1,230 equity).

 

And yes, I've tried Skoda UK customer care (Tom Chadwick - supposed Executive customer care is dealing with it), VW Finance under Credit Consumer Act and Dealership.

 

Being bounced around royally between dealership and Skoda UK, conflicting policies, advice, shocking treatment and service for a clear engine failure warranty issue.  Please send any advice...the sales team at West Sussex Motors are just refusing to budge.  Want to sell me a new car on a new finance deal - don't see why I should when I have such a catastrophic catalogue of quality  and service issues!!

You are not alone!  I'm awaiting a solution from them tomorrow!

 

Next car will probably be a ford ranger... In fact I've been tempted to chop the skoda in a few times already! Just don't want to give anyone this lemon.

Exactly how I felt, but SUK didn't seem to mind me trading it in for another so he ho!

I'm having similar problems with a Roomster and multiple engine failure issues on

• -- Car purchased 31.1.14.
• --Car new at registration 1.9.13.
• --Ex showroom model, 29 miles on clock when took delivery.
• --Model - Skoda Roomster 1.6tdi (105 bhp) SE
• --Purchase price £13,995. 30,000 mile service pack inc. in deal.
• --Fault with vehicle first brought to dealership’s attention August 2014, after 7 months of ownership, car aged 11 months

Parts repaired and replaced on 5 visits to repair shop over 5 months - initially presented itself as a coolant loss problem. First 3 visits - pressure tested and no faults diagnosed - 4th visit =

• water pump repalced
• coolant sensor replaced
• 5th visit - EGR valve replaced
• Last week have identified suspected cracked head gasket and/or split cylinder head(s).

Catalogue of problems over the 5 months and now major engine fault -they refuse to provide a replacement car even though it apparently falls under the Skoda UK Rejection Policy. I can't be sure though as they won't send it to me.. Apparently they do not have 'a duty of care' to send it as it's an internal policy.

Finance have offered to buy back this (now) 16 month old car and pay me the princely sum of £1,230 to walk away. (I have paid c. £7,500 off the car and the'll buy it back from me for £7,500, leaving me £1,230 equity).

And yes, I've tried Skoda UK customer care (Tom Chadwick - supposed Executive customer care is dealing with it), VW Finance under Credit Consumer Act and Dealership.

Being bounced around royally between dealership and Skoda UK, conflicting policies, advice, shocking treatment and service for a clear engine failure warranty issue. Please send any advice...the sales team at West Sussex Motors are just refusing to budge. Want to sell me a new car on a new finance deal - don't see why I should when I have such a catastrophic catalogue of quality and service issues!!

You are not alone! I'm awaiting a solution from them tomorrow!

I empathise with what is happening to you. Don't read into the executive customer care job titles to much. They nearly have these overinflated titles to satisfy the corporate ego. I'm dealing with a different " customer care executive" regarding car rejection and during verbal correspondence I have never been so belittled. Customer relations training and general telephone politeness seems to be non forthcoming from SUK or VWFS.

Of course they (SUK VWFS) will do their upmost to avoid rejection that's exactly what is occurring with me.

Like a lot of the chat on here which can be naive in assuming these products and the brand is perfect i have witnessed the same from both SUK and VWFS. Total naivety.

In fairness to the dealer who sold me the car (which now resides back in his showroom) has of late been a shining light in this. He even offers to take said car back and at dealer cost and provide another at cost price. He knows the company brand has took a huge negative impact with what has occurred with my rejected new car but he is showing the decency to resolve this to try and save some customer relationship with me and save the brand image somewhat.

If only the corporation of SUK and VWFS took something from the dealers example they may well be able to keep even more customers happy. Unfortunately they do not at present and appear to bury said heads in the sand and not face up to some of the rubbish they are selling.

These people are not 'executives' of any sort. They are towing the proverbial VAG line, reading from the generic script and have little or usually no understanding of real issues customers (or ex customers have faced). This is not customer care.

Some advice: my car issues are documented elsewhere on here. The cars exterior was dismantled to just the rear doors remaining on said car. Then numerous panels were repainted. This was a big job. VWFS as car on a Pcp advise me I should accept the car now as was only a cosmetic issue. (yes cosmetic all over the car)

They do not appreciate the bigger picture obviously.

So if you have a PCP deal. When it's time to return the car for a valuation against a new car etc and the exterior is beat up or whatever just inform them "it's only cosmetic". And then accept your full part exchange value. They can hardly argue it. I have been told....I have listened.

I'm on my fourth Octavia - all bought brand new - (obviously this is the first Oct 3), and this is the third that has had to go back within days of getting it due to a niggly fault.

Previously, the fault has been the rear windscreen wiper not working, but this time, I wasn't even off the forecourt when the salesman and I discovered, to his acute embarrassment and my no surprise, that the overhead glasses compartment won't shut...

As before, the dealership has snapped into action to correct it in the next week, but if I didn't love Skodas as much as I do, and wasn't used to it by now, I'd be wondering how thorough the factory examinations actually are. Sigh....

I'm on Skoda #5 and the last. I've had two MK1 Fabia vRS's, an Octavia 2 L&K 2.0 PD, and now the 2nd Octavia 3. Fabia 2 had serious issues, it came with defective ABS, the common fault of doors leaking in after a year, and the gearbox being difficult to get into 2nd once warmed up - cured with a gearbox rebuild that was only done after I got an independent inspection. After that it ran to nearly 80,000 miles faultlessly and was going strong until a drunken Pole being chased by the police crashed into it whilst it was parked.

Octavia MK2 L&K (2.0 PD) was a joy. I loved that car and especially the interior, and the only reason I got rid of it was mandatory enrolment in the company car scheme.

So I got an Octavia 3 Elegance 2.0 Diesel. Would have been a great car apart from the driver assist performing two emergency stops when there was nothing in front of the car - it appeared to pick up cars in filter lanes. Skoda UK were useless. VOSA said others had complained about the same thing, but not enough to be significant. It got booted back to Skoda in the end. Other than that, and the (to me) appealing ride quality for a non-sporty estate car it was great.

The replacement Octavia has the panorama sunroof, it worked four times and failed, with a two month wait for parts. When they fit that they will also fix the rattling height adjustment handle on the passenger seat it was delivered with...

I really like the Octavia 3, and Skoda's generally, but the experience has left me thinking they aren't built very well and so there will be no more from me. I appreciate an individual's experience is anecdotal, but that has been mine.

In contrast, the Toyota I bought my wife in 2007 has ran like clockwork ever since with the only fault being a sun visor wearing and not staying in position.

I have had my first quality issue with my O3. Fortunately it was not an electrical gremlin (they seem impossible to correct) and I was able to fix it myself in about 30secs. A door seal wasn't installed correctly (so that the window would pinch it when closed). I've been keeping an eye on it and it seems to be taking shape well.

Hopefully this will be the only reason I have to post here.

If it makes anyone feel better, even our quality Lord, Toyota is not immune to problems. There's a GT86 running around here with a huge "Lemon" sticker on the side, and my work trucks, Hinos, have had several electrical issues, including a infotainment system that started on fire on my truck.

So.. I had to keep quiet on this as it was with the ombudsman.

In the time since, I've had a lock module fail completely and the lock controller do whatever it pleased, including dead locking me in once.

The power drain is still there, the new garage however fixed the coding issues. They know there's still a fault but Skoda won't let them fix it anymore. They haven't said this directly, but it's pretty obvious.

I involved the ombudsman, who refuses to side with me without solid proof (how much more solid can you get?!) and they want the DISS reports, which skoda refuse to give under data protection, and any dealer I've approached refuse to due to reprocussions from skoda.

Looks like the complaints system has a big flaw which skoda are enjoying exploiting.

Who's buying a skoda again? Not me.

All car manufacturers have lemon cars, hardly surprising with the amount of individual parts used to produce them.

Toyota went downhill over the past few years, same as all others they go through good builds and bad builds

Problem is those who complain (legitimately ) might be large in specialist forums, but the volume of poor cars is quite low compared to amount sold.

All manufacturers gave a limit of what they will pay in warranty work and will take a decision that the costs involved outweigh the minor poor publicity, unless they get a reputation for poor quality, then that takes years to recover from, but whilst volume of complaints is small then financially it's cheaper to lose a single customer than make costly repairs

The Data Protection  Act applies to personal data, it doesn't apply to data about a car.  They are miss using the act.

So.. I had to keep quiet on this as it was with the ombudsman.

In the time since, I've had a lock module fail completely and the lock controller do whatever it pleased, including dead locking me in once.

The power drain is still there, the new garage however fixed the coding issues. They know there's still a fault but Skoda won't let them fix it anymore. They haven't said this directly, but it's pretty obvious.

I involved the ombudsman, who refuses to side with me without solid proof (how much more solid can you get?!) and they want the DISS reports, which skoda refuse to give under data protection, and any dealer I've approached refuse to due to reprocussions from skoda.

Looks like the complaints system has a big flaw which skoda are enjoying exploiting.

Who's buying a skoda again? Not me.

Are you saying that Skoda have refused to give you the DISS report or is it that the Ombudsman has asked for the report and they have refused. If the latter I'm very surprised that any Ombudsman would have stood for it.

 

Which particular Ombudsman body are you dealing with?

 

Is the vehicle being bought under a finance agreement and how old is the vehicle?

What is the limit car companies will pay,out in compensation? More to the point skoda?

The Data Protection Act applies to personal data, it doesn't apply to data about a car. They are miss using the act.

Ive had them quote data protection, copyright, everything.

The finance company has put in a request for the information, but if they don't get it then the ombudsman case is still closed in their favour.

Wonder what will happen there...

DPA ensures organisations cannot hold personal data without their permission, can only use it for the stated purpose and must protect it (not lose our share).

 

Copyright is intellectual property of art (performance, written, physical).

 

Neither apply to data about your car. I suggest you threaten to report them to the information commissioner for abuse of the DPA, see if that loosens their tongue.... It ought, they can suffer serious fines for such behaviour.

DPA ensures organisations cannot hold personal data without their permission, can only use it for the stated purpose and must protect it (not lose our share).

Copyright is intellectual property of art (performance, written, physical).

Neither apply to data about your car. I suggest you threaten to report them to the information commissioner for abuse of the DPA, see if that loosens their tongue.... It ought, they can suffer serious fines for such behaviour.

The information commissioner was my first port of call, and they said they were well within their rights to withhold the information as it was secure transmissions between their employees and was sensitive information so they didn't have to release it.

I might ring them again, but my partners on a delivery ward at 28 weeks right now...