Contact Skoda directly and ask them if a failed turbo with such low mileage on a dealer serviced car is considered to be fair wear and tear at 4yrs old, in their eyes. There’s a chance the claim has been turned down due to your dealerships unwillingness to contribute. 

13 hours ago, Clockworks said:

 

I had a call from the main dealer first thing this morning - a courtesy car had become available, could I take my car in straight away?

 

I got a call this afternoon confirming the independent garage's  diagnosis - faulty turbo actuator, needs a new turbo. Total cost just under £2400.

Skoda have refused any goodwill contribution.

 

Turbo Technics can rebuild my turbo for just under £800, but I can't find a decent local garage willing to deal with Turbo Technics, or fit any turbo that they don't supply themselves.

 

The independent is happy to supply a genuine Skoda-boxed turbo for £1300+VAT+consumables+labour - a bit over £2000 in total, or an aftermarket unit for a couple of hundred less.

 

I'm more than a little disappointed that Skoda UK aren't offering any kind of goodwill contribution - even supplying the parts "at cost" would have been nice, and wouldn't cost them anything at all.

 

Unless I can find a local garage that deals directly with Turbo Technics, I'll be going for the aftermarket option with the indy garage, and I'll avoid VAG products and services in future.

When the time comes to replace the 280, I'll be looking  at Kia and their 7 year warranty.

 

 

I posted this on Pistonheads too, but there's a Skoda Dealership selling a brand new IS38 turbo for £999

https://www.ebay.co.uk/itm/Brand-New-OEM-Audi-VW-Skoda-Seat-2-0-TSI-TFSI-IS38-Turbo-charger-06K145874F/153940116474?epid=23021817503&hash=item23d78bc3fa:g:KVIAAOSwhe9digGz

As a reference, I paid around £450 in labour/oil to have the turbo replaced on my Superb. So if you get that turbo linked above, or a one from Littco, then you'll be looking at a total cost of around £1500. I paid £1200 to to get mine done, but I only needed a replacement turbo core and not the whole unit.

Mahle look like they sell the wastegate actuator on it's own, so I wonder if that's an option as it's only £150 https://uk.redbrain.shop/search?q=MAHLE+IHI+IS38+Electronic&gclid=Cj0KCQiAyJOBBhDCARIsAJG2h5cPwULcGHnUjrYOdn-3NKAFQGFQn5V3KpjuSwyLrxRxALoGy-747G8aAlptEALw_wcB

 

Edited 11 February, 20215 yr by TheBinarySheep

I've contacted Skoda directly, waiting for a call back to see if they are willing to contribute.

 

Thanks for the link to the turbo on eBay - saved in my watch list. That's a decent saving off the normal price from Skoda.

The indy reckoned the problem is with the shaft in the housing, rather than the actuator. Turbo Technics said pretty much the same thing. They would fit an upgraded bronze bush as part of the refurb.

Is the oil temp reading on the dash a good way to determine that the car's warm enough for more spirited driving? If so, what's a reasonable temp to want it at? Want to ensure I'm giving appropriate sympathy to the turbo mechanics of it. 

1 hour ago, AlVal said:

Is the oil temp reading on the dash a good way to determine that the car's warm enough for more spirited driving? If so, what's a reasonable temp to want it at? Want to ensure I'm giving appropriate sympathy to the turbo mechanics of it. 

Yes. Personally I wouldn't go full throttle below 80C, and from 90C onwards no concerns.

Consider the driving you’ve been doing as well. Just because your engine is up to temp after a short distance, doesn’t mean your box is as well. 

8 hours ago, Clockworks said:

I've contacted Skoda directly, waiting for a call back to see if they are willing to contribute.

 

Thanks for the link to the turbo on eBay - saved in my watch list. That's a decent saving off the normal price from Skoda.

The indy reckoned the problem is with the shaft in the housing, rather than the actuator. Turbo Technics said pretty much the same thing. They would fit an upgraded bronze bush as part of the refurb.

 

Reading posts like this i'm glad I took out a warranty for year 6 ! Probably do the same next year if I have the option. Just done 30k.

14 hours ago, Nick_H said:

 

Reading posts like this i'm glad I took out a warranty for year 6 ! Probably do the same next year if I have the option. Just done 30k.

 

With hindsight, I wish I had taken out an extended warranty too.

 

Thing is, I've never had an extended warranty in 40+ years of driving and biking, and this is the first big bill I've had. Over the years I'm still quids in.

It's just not a good time to faced with a big bill, as lockdown has had a big impact on my business.

 

I got a call back from another garage that I'd spoken to the day before. They will send the turbo away to be looked at, as it might be possible to repair it. The turbo rebuild place said that the problem will be with the wastegate shaft where it enters the exhaust housing. The shaft seizes up in the bushing. If that's all it is, they can fix it. However, when the shaft seizes, it can damage the electronic actuator - stripped gears I think. If this happens, complete replacement is the only option.

They quoted £1760 all in if it needs a complete turbo - OEM part, but not direct from Skoda.

 

Glad to join the forum as a new owner of a 280. Dark brown with light beige (or whatever the correct color is) interior. Had to get an estate coming from a Kia Stinger hatchback/sedan and getting something with the EA888 engine was a no brainer as I absolutely love the engine and the DSG gearbox, so I went with the Superb as it is the most spacious out of them, which at 198cm is a big plus.

Can't wait for the spring to get it modded to stage 1, fitted with the H&R front & rear sway bars that are due to arrive soon and more beautiful 19" wheels. Maybe get it lowered aswell but not completely decided yet.

The only picture I have of it, at a ice track event last weekend, moved like an absolute train on studded tires.

8 minutes ago, TimothyT said:

Glad to join the forum as a new owner of a 280. Dark brown with light beige (or whatever the correct color is) interior. Had to get an estate coming from a Kia Stinger hatchback/sedan and getting something with the EA888 engine was a no brainer as I absolutely love the engine and the DSG gearbox, so I went with the Superb as it is the most spacious out of them, which at 198cm is a big plus.

Can't wait for the spring to get it modded to stage 1, fitted with the H&R front & rear sway bars that are due to arrive soon and more beautiful 19" wheels. Maybe get it lowered aswell but not completely decided yet.

The only picture I have of it, at a ice track event last weekend, moved like an absolute train on studded tires.

Sweet! Stinger is an interesting choice for sure - how was that? 

Best bang for buck at its' price point by far as it was very slightly used but -30% below RSP while having more than 6 years of warranty when I bought it as well as all the performance.

I was also strongly considering the Cupra Ateca (did not want to wait the 4-6 months for production) at that point while other options with similar performance and interior level were just so much more expensive. 

Now moving on to the Superb its' an absolutely wonderful car for its price point when used and the fact that it can fit my soon-to-arrive landseer puppy when she grows up. 

Superchips remapped today, so far so good, Dale showed up in a van marked 'remap kings', gave him the key, left him to it, about an hour later it's done. I'm perfectly happy with it, to me feels like it's gone from a fast car to a real sleeper weapon, and the engine now isn't the limiting factor in terms of performance. Im still too new to this car to test its limits on icy b roads at the moment, but suffice to say I'm happy with my remap - and at £388 (£100 off during Feb) quite the deal, I remember they were the official tuning partner of Volkswagen Racing UK and provided custom remapping on all VW Racing UK's cars for Volkswagen Racing Cup

Edited 12 February, 20215 yr by AlVal
Added image

Only joined recently,just bought 2019 272 sportline estate,nice spec including pan roof.

 

Having just sold my F10 M5. 

Quite a change coming to the Skoda ,but only good things to say so far,struggling to find issue's,seats a little bit short about worst I can say. Got to say the usable traction this time of year is better in the Superb than trying to pay down 560 horses in the BMW.

 

Interested in the possibilities with remap,following this thread . What are the warranty implications of are there options through Skoda keeping the warranty valid.

To close my "turbo saga":

 

I got a call from the main dealer on Monday. Skoda UK had called them, and offered a goodwill payment. This brought the price down to the same level as the best quote I'd had for a new, aftermarket, unit.

I agreed to have the work done, but reserved my right to take it up with head office afterwards, as I feel that their offer could have been a bit more generous.

 

Skoda UK called me back that afternoon to check that the dealer had called me. She said that that was their best offer, but I was welcome to pursue it further via the Motor Ombudsman.

 

I collected the car this morning, and took it out for a bit of a run. All seems to be working fine. They did a pretty good job of valeting the car too.

 

I just need to give it a few weeks, see if I still have confidence in the car. Not sure what I'd replace it with though. If I do replace it, whatever I get will have to have a decent warranty....

On 12/02/2021 at 10:43, Clockworks said:

 

With hindsight, I wish I had taken out an extended warranty too.

 

Thing is, I've never had an extended warranty in 40+ years of driving and biking, and this is the first big bill I've had. Over the years I'm still quids in.

It's just not a good time to faced with a big bill, as lockdown has had a big impact on my business.

 

I got a call back from another garage that I'd spoken to the day before. They will send the turbo away to be looked at, as it might be possible to repair it. The turbo rebuild place said that the problem will be with the wastegate shaft where it enters the exhaust housing. The shaft seizes up in the bushing. If that's all it is, they can fix it. However, when the shaft seizes, it can damage the electronic actuator - stripped gears I think. If this happens, complete replacement is the only option.

They quoted £1760 all in if it needs a complete turbo - OEM part, but not direct from Skoda.

 

I think you’ve saved your money. I took out a well know company warranty recommended by Honest John car site on my 1st VRS. The warranty was so tightly written that any hint of wear, corrosion on any moving part and they refuse to pay. Unless you are a trained mechanic and can prove instantly, cheaply it have deep pockets and iron will to argue it out in small claims court, you might as well not bother. 

1 hour ago, Redboy said:

I think you’ve saved your money. I took out a well know company warranty recommended by Honest John car site on my 1st VRS. The warranty was so tightly written that any hint of wear, corrosion on any moving part and they refuse to pay. Unless you are a trained mechanic and can prove instantly, cheaply it have deep pockets and iron will to argue it out in small claims court, you might as well not bother. 

The 6th year extended warranty I have taken out is with Skoda and at around £350 if I remember is money well spent as far as I’m concerned.

11 hours ago, Hen64 said:

Only joined recently,just bought 2019 272 sportline estate,nice spec including pan roof.

 

Having just sold my F10 M5. 

Quite a change coming to the Skoda ,but only good things to say so far,struggling to find issue's,seats a little bit short about worst I can say. Got to say the usable traction this time of year is better in the Superb than trying to pay down 560 horses in the BMW.

 

Interested in the possibilities with remap,following this thread . What are the warranty implications of are there options through Skoda keeping the warranty valid.

Quite the change! How do you find the overall quality and refinement compared to the M5? Just to be clear, I am not implying: "do you find them similar?" but rather "how worse is it in the Superb and is it acceptable for someone coming from a car like the F80?"

Tuning wise, the 272 can gain +100bhp  easily with minimum mods (mainly because the engine is detuned from 310bhp in the Golf R down to 272) and coupled with the AWD it can be surprisingly capable in "real life" conditions and speeds up to 100mph, giving even 450-500bhp RWD cars a run for their money.

A 60-100mph sprint takes less than a second more in a stage 2 Superb 272 compared to a stock F10 M5 (4.1" vs 4.8"), quite crazy if you think about it really.

All remaps void warranty though so take that into account. Tuning boxes like the JB4 are removable and practically non-detectable for some compromise in performance compared to a full-fat remap but for some it's the ideal trade-off.

Edited 18 February, 20215 yr by newbie69

40 minutes ago, newbie69 said:

Quite the change! How do you find the overall quality and refinement compared to the M5? Just to be clear, I am not implying: "do you find them similar?" but rather "how worse is it in the Superb and is it acceptable for someone coming from a car like the F80?"

Tuning wise, the 272 can gain +100bhp  easily with minimum mods (mainly because the engine is detuned from 310bhp in the Golf R down to 272) and coupled with the AWD it can be surprisingly capable in "real life" conditions and speeds up to 100mph, giving even 450-500bhp RWD cars a run for their money.

A 60-100mph sprint takes less than a second more in a stage 2 Superb 272 compared to a stock F10 M5 (4.1" vs 4.8"), quite crazy if you think about it really.

All remaps void warranty though so take that into account. Tuning boxes like the JB4 are removable and practically non-detectable for some compromise in performance compared to a full-fat remap but for some it's the ideal trade-off.

Got to say hard to make valid comparison between M5 and the Superb,both objective and subjective,such different vehicles not just in technical spec,but in personal preference  . The M5 is like a theatrical event every time you drive,don't believe the media reviews that it was designed as a Autobahn  cruiser for German executives,it felt like a wild animal in any driving mode except eco which never got selected. Despite mine being Debadged it still attracted to much attention from boy racers in everything from Corsas to the usual Audi and BMW brigade. Epic car but I found myself using it only occasionally,preferring to jump in my daily..a Citroen Berlingo van that I have had for my business from new and now with 150k on the clock.

Really wanted a practical estate for daily driving and particularly the longer journeys . Thought about the E class and Audi A6,spent several months comparing and having always liked the Superb as a left field choice kept coming back to the 272 sportline +,unless your a badge snob really could not see the value in the prestige German brands or anything else for that matter. The Superb just ticked all the boxes and have been really impressed so far,although only covered about 1k so far ,mixture of motorways and one trip across North Yorkshire and Lancs in the snow,great fun and the Haldex 4wd  passed with flying colours,would have been still there in the M5.

 

22 minutes ago, Hen64 said:

Got to say hard to make valid comparison between M5 and the Superb,both objective and subjective,such different vehicles not just in technical spec,but in personal preference  . The M5 is like a theatrical event every time you drive,don't believe the media reviews that it was designed as a Autobahn  cruiser for German executives,it felt like a wild animal in any driving mode except eco which never got selected. Despite mine being Debadged it still attracted to much attention from boy racers in everything from Corsas to the usual Audi and BMW brigade. Epic car but I found myself using it only occasionally,preferring to jump in my daily..a Citroen Berlingo van that I have had for my business from new and now with 150k on the clock.

Really wanted a practical estate for daily driving and particularly the longer journeys . Thought about the E class and Audi A6,spent several months comparing and having always liked the Superb as a left field choice kept coming back to the 272 sportline +,unless your a badge snob really could not see the value in the prestige German brands or anything else for that matter. The Superb just ticked all the boxes and have been really impressed so far,although only covered about 1k so far ,mixture of motorways and one trip across North Yorkshire and Lancs in the snow,great fun and the Haldex 4wd  passed with flying colours,would have been still there in the M5.

 

Thanks for confirming that the M5 is a wild riding monster. I have read many journo reviews about it being the ultimate fast saloon etc etc but am always suspicious about the ride quality.  Always thought there must be a trade off somewhere. 

 

Kind of defeats the purpose of a big luxury car if the ride isn't at least somewhat good. 

 

For the current gen 5 series, I will always pick the Alpina B5 over the M5 purely because it rides better. If I want handling, it will be a Porsche or something else that is properly designed for the job. 

32 minutes ago, KeteCantek said:

Thanks for confirming that the M5 is a wild riding monster. I have read many journo reviews about it being the ultimate fast saloon etc etc but am always suspicious about the ride quality.  Always thought there must be a trade off somewhere. 

 

Kind of defeats the purpose of a big luxury car if the ride isn't at least somewhat good. 

 

For the current gen 5 series, I will always pick the Alpina B5 over the M5 purely because it rides better. If I want handling, it will be a Porsche or something else that is properly designed for the job. 

Hmm, i didn't get the idea he was referring to the ride quality/suspension being wild, but rather the way it drove (engine response, steering, driver feed-back). It didn't sound any negative at all for sure! but maybe I was wrong

M5 vs Porsche is not really apples to apples though. And anyway as far as saloons go, I find the top performers of the D segment being the sweet spot between something that is useable and can carry out family duties but also be taken to the track or be thrown around without needing silly amounts of space and speed to be properly exploited while keeping still - relatively - traditional and not needing to employ fancy systems (4 wheel steering, active anti-roll bars, air suspension etc.)  to defy physics that are not on their side.

Cars above that class, like the E63 or M5 are, to me, more about the car as a status and the showing off of the brand in terms of engineering success rather than actual useability of all that performance that is too much even for the track sometimes. Speaking of which I've seen C63's and M3's being squeezed around my local track a few times, but absolutely never a M5, E63 or RS6. Actually I don't think those cars ever see a track again after their development, and the Top Gear/EVO/Drivetribe reviews are over 

Edited 18 February, 20215 yr by newbie69

@newbie69 I literally took his meaning as the ride being harsh but yes it could mean what you said too. 

 

Also agree that the performance at that level is a bit too much and that is from my experience driving the last gen CLS63 around at Mercedes Benz world. 550hp ish IIRC and I was thinking to myself, this is way too much for normal driving, possibly even on a nice windy road. 

 

They are also way too big and heavy for track unless one owns a tyre and brake shop... 

Just to clarify,was referring more to the engine characteristics of the M5 in my post,but  the suspension and overall driving dynamic combined meant the car was always a handful and not particularly relaxing as was often portrayed in the media . Not necessarily a negative depending on your needs,as a weekend thrill it could be fantastic,but the UK roads just don't let you exploit its performance safely or legally,and it was not really track car although great drift machine if you could afford the tyres and brakes.

Think something like the relatively new BMW 340 touring are the sweetspot of space and performance,but look at the price in comparison to the 272 Superb. So my thought Is to look at stage 1 tune and possibly suspension tweak to the Superb,give the 340 s good run for lot less money and really like the ' sleeper' aspect. Plenty of fun to be had at the expense of supposedly more desirable marques me thinks

11 hours ago, Nick_H said:

The 6th year extended warranty I have taken out is with Skoda and at around £350 if I remember is money well spent as far as I’m concerned.

Glad it worked out well for you. In my case it would have been cheaper to have saved the premiums and paid the repair bills. As it was,  I paid for a repair and the premium. Hindsight is a wonderful thing. 

10 hours ago, Hen64 said:

Just to clarify,was referring more to the engine characteristics of the M5 in my post,but  the suspension and overall driving dynamic combined meant the car was always a handful and not particularly relaxing as was often portrayed in the media . Not necessarily a negative depending on your needs,as a weekend thrill it could be fantastic,but the UK roads just don't let you exploit its performance safely or legally,and it was not really track car although great drift machine if you could afford the tyres and brakes.

Think something like the relatively new BMW 340 touring are the sweetspot of space and performance,but look at the price in comparison to the 272 Superb. So my thought Is to look at stage 1 tune and possibly suspension tweak to the Superb,give the 340 s good run for lot less money and really like the ' sleeper' aspect. Plenty of fun to be had at the expense of supposedly more desirable marques me thinks

Revo do a stage 2 now for the 272. With the inter cooler and intake replaced it’s something like a claimed 400bhp dependant on fuel. I’ll wait until my warranty’s expired first though. Something like an R600 intake with intake pipe and elbow would be more cost effective than the revo carbon version. 

17 hours ago, KeteCantek said:

Thanks for confirming that the M5 is a wild riding monster. I have read many journo reviews about it being the ultimate fast saloon etc etc but am always suspicious about the ride quality.  Always thought there must be a trade off somewhere. 

 

Kind of defeats the purpose of a big luxury car if the ride isn't at least somewhat good. 

 

For the current gen 5 series, I will always pick the Alpina B5 over the M5 purely because it rides better. If I want handling, it will be a Porsche or something else that is properly designed for the job. 

The BMW 5er definitely is a more performance car on B roads whereas the superb, by intention and design is more wallowy. Probably why I can't see myself taking the superb beyond stage 1 (although never say never) because at that point I'm really trying to make it something it isn't. (not to say I don't love the madness of the 500ps one out there)