Water collecting under door

[MikeM46]

Went into my dealer yesterday about this & to cut a long story short, getting nowhere just said I'd get onto SUK. This is on a My16 Scout reg mid October 15 ... Probably a summer 15 build.

What fun!

[GAFF]

My car was a MY16 (built around ww25 ish), and it didn't have MODIFIED or NEW seals.

 

It appears the information about a "NEW" seal versus a "MODIFIED" seal came to my dealers attention between 24 & 26th Nov 2016.

He was planning to modify my original ones, but once the information about NEW seals came to light, he waited and fitted them.

 

Based on the dates above, if new cars come with the new seal, then I'd imagine it would be on cars built after November (that's if they do replace them, that would only occur if stock exist, otherwise cars will continue to be built, inorder to use up the old stock of seals).

 

Someone above mentioned a query over the existence of these NEW seals, well as my photos show.....they do exist, these are NEW and are NOT Modified original seals on the front doors of my cars.

 

So far I have NOT had the issue reoccur. 

 

How can you tell if your seal is NEW or MODIFIED.....well that's easy, A modified seal with have a thru holes (see it as using a hole punch, holes will line up)......a New seal will have offset holes.

Edited 11 February, 2016 by GAFF

[Frank1969]

My car was a MY16 (built around ww25 ish), and it didn't have MODIFIED or NEW seals.

It appears the information about a "NEW" seal versus a "MODIFIED" seal came to my dealers attention between 24 & 26th Nov 2016.

He was planning to modify my original ones, but once the information about NEW seals came to light, he waited and fitted them.

Based on the dates above, if new cars come with the new seal, then I'd imagine it would be on cars built after November (that's if they do replace them, that would only occur if stock exist, otherwise cars will continue to be built, inorder to use up the old stock of seals).

Someone above mentioned a query over the existence of these NEW seals, well as my photos show.....they do exist, these are NEW and are NOT Modified original seals on the front doors of my cars.

So far I have NOT had the issue reoccur.

How can you tell if your seal is NEW or MODIFIED.....well that's easy, A modified seal with have a thru holes (see it as using a hole punch, holes will line up)......a New seal will have offset holes.

Hi GAFF,

Do the rear door seals on your car have holes configured similar to the front doors.

I had my car in dealers last week to get all four seals replaced. On inspection I can't see any holes in the rear seals,but the front two now have the offset holes as you described earlier.My car was a build to order and came off production line in early March 2015.

[Gaz]

An update from Skoda UK today:

 

'Dear Mr W

I am writing in reference to your email dated 5 February, regarding your ŠKODA Octavia, registration, GP15 ***.

I have checked the part numbers you sent me with our Volkswagen Group Parts Specialist Team and they have informed me of the
following;

Part number 5E0837698B - offside outer door seal
Part number 5E0837697B - nearside outer door seal

I understand you have some concerns about the integrity of the repair to the seals. However, the only repair that can be
completed under warranty is the fault rectification advised by ŠKODA UK Techncal Support Team, this is the best suggested repair
at this moment in time.'

 

It's a step in the right direction and at least we now appear to have confirmation, of a sort, of what the part numbers are.

 

Gaz

Edited 23 February, 2016 by V6TDI

[Gaz]

Someone above mentioned a query over the existence of these NEW seals, well as my photos show.....they do exist, these are NEW and are NOT Modified original seals on the front doors of my cars.

 

Never in doubt so far as I'm concerned, but the point was getting Skoda to concede that they do, which has proved to be like wading through treacle.

 

Gaz

[GAFF]

Hi GAFF,

Do the rear door seals on your car have holes configured similar to the front doors.

I had my car in dealers last week to get all four seals replaced. On inspection I can't see any holes in the rear seals,but the front two now have the offset holes as you described earlier.My car was a build to order and came off production line in early March 2015.

The rears were never touched (I never raised any issues with the rears).

I did ask if there was a replacement on rears, dealer said no at the time.

[Frank1969]

The rears were never touched (I never raised any issues with the rears).

I did ask if there was a replacement on rears, dealer said no at the time.

Thanks for responding.In that case I have wrongly accused my local dealer of not replacing the rear seals.It seems strange to me how Skoda would revise only the front door seals.Surely the rear doors may be effected by the same condition as well when the seal design is the same as the original front seals.

I contacted dealer on friday and he assures me that Skoda have a new seal design coming soon and he has ordered these for my car.I can only assume these are version #3 seals, will be interesting to see how these differ from previous version. I will update here as soon as I have these fitted.

[GAFF]

Thanks for responding.In that case I have wrongly accused my local dealer of not replacing the rear seals.It seems strange to me how Skoda would revise only the front door seals.Surely the rear doors may be effected by the same condition as well when the seal design is the same as the original front seals.

I contacted dealer on friday and he assures me that Skoda have a new seal design coming soon and he has ordered these for my car.I can only assume these are version #3 seals, will be interesting to see how these differ from previous version. I will update here as soon as I have these fitted.

Just to confirm.... you had fronts installed like mine OR were they your original seals modified? Did you find they haven't worked/fully worked?

Are you having issues with the rears OR liked me assumed the rears would be affected?

I don't recall having issues with the rears (rear doors are not used very often). Maybe the fact my car in mainly parked on a slope with rear of car slightly higher than front means the water from the rears was running down the sills and pooling at front doors.

Edited 14 February, 2016 by GAFF

[GAFF]

Never in doubt so far as I'm concerned, but the point was getting Skoda to concede that they do, which has proved to be like wading through treacle.

Gaz

No problem Gav.

Sometimes information can get lost in these posts. So I just thought I'd try reply so people know what is potentially available.

It's just a pity I didn't write down the part numbers.

Also bear in mind I don't think Skoda system of making dealers aware of changes like these is very efficient (look at the Smartlink debacle). All too often it will take a little while AFTER you hear it on Briskoda.

Edited 14 February, 2016 by GAFF

[Frank1969]

Just to confirm.... you had fronts installed like mine OR were they your original seals modified? Did you find they haven't worked/fully worked?

Are you having issues with the rears OR liked me assumed the rears would be affected?

I don't recall having issues with the rears (rear doors are not used very often). Maybe the fact my car in mainly parked on a slope with rear of car slightly higher than front means the water from the rears was running down the sills and pooling at front doors.

Yes I had all four replaced, but only the two fronts have the holes the same as yours.These now work fine,no splash when opening door.My argument with dealer is,why bother to change rear seals and fit the same type again that don't have the holes?Just seems illogical to me.The rear driver's side door sill rubber is getting wet,I assume water that can't drain from door is seeping across underside of door and causing this.Dealer says this is not related to the seal issue.He also tried telling me that "these doors are designed to hold water until the door is opened".Complete and utter nonsense if you ask me.My fear is water will eventually get inside the car and wet the carpet & underlay.

[Frank1969]

Had a call from local dealers service manager this morning.He now claims there are no revised seals available for the rear doors and the ones fitted to the front doors are the only revised seals available.

[GAFF]

Had a call from local dealers service manager this morning.He now claims there are no revised seals available for the rear doors and the ones fitted to the front doors are the only revised seals available.

Front ones ONLY revised.......That was my understanding of it.

[Gaz]

Skoda UK have written to me today to advise their 'final position' is the remedial work to the doors seals is 'the only repair that we are able to recommend'.  Apparently further correspondence will be held on file, but I may not receive a response.

 

They have at least suggested they would be prepared to engage with an Alternative Dispute Resolution provider and given me contact details.

 

I've no doubt as to the factual accuracy of this 'final position', nor that it's the only repair they're able to recommend.  Still doesn't answer the simple question of how come some people get new seals and others get the 'best suggested repair'.

 

Bit of a shame.  I'll ruminate over whether to continue or call it a day.

 

Gaz

[MikeM46]

Just wondered if there are other Skoda forums, e.g. Germany or USA where the same issues pertain?

[MikeM46]

Just wondered if there are other Skoda forums, e.g. Germany or USA where the same issues pertain?

[Gromle]

Just wondered if there are other Skoda forums, e.g. Germany or USA where the same issues pertain?

Do they even sell skodas in the U.S.?

[M12MKD]

Do they even sell skodas in the U.S.?

No Skoda market in USA.

China, Australia and Thailand have skoda. Aswel as the usual European countries.

[MikeM46]

Wish my German was better!!!

http://www.skodacommunity.de/forums/skoda-octavia-iii-forum.108/

[MikeM46]

Think this may be the thread?

http://www.skodacommunity.de/threads/wasser-im-tuereinstieg.105537/

[Alex1980]

According to my dealership, skoda will only replace the seals if the water retention is inside the door itself and not just on the sills, as that is "a feature of all vehicles"

I asked what happens if the water on the sill freezes and damages the door/sill, or I couldn't open the door, but they couldn't give me an answer!

[ajw1100]

According to my dealership, skoda will only replace the seals if the water retention is inside the door itself and not just on the sills, as that is "a feature of all vehicles"

I asked what happens if the water on the sill freezes and damages the door/sill, or I couldn't open the door, but they couldn't give me an answer!

My problem has been trapped water (As opposed to wind )

 

I have complained about retained water in the front doors since I first washed it, when inspected they reported that it was to 'manufacturing standard, no fault found' and that it was designed that way, I ask you, what cretin would design a seal that held water in!!!

 

Dealer has said there is a 'fix' SUK are working on and they "...will replace my seals as soon as they are available" Although new cars have new seals, though these are not available as spare parts?

 

In my opinion it is a complete farce, does nothing to inspire any confidence in dealers, SUK or the brand. It seems SUK are working on a 'fix' for this, and a 'fix' for the rear wiper on my wife's Rapid and a 'fix' for DAB dropouts, among others.

Is it that bl@@dy hard to get it right in the first place?

[Gaz]

According to my dealership, skoda will only replace the seals if the water retention is inside the door itself and not just on the sills, as that is "a feature of all vehicles"

I asked what happens if the water on the sill freezes and damages the door/sill, or I couldn't open the door, but they couldn't give me an answer!

 

More mixed messages then, because my dealership accepted the issue and that there was water inside the doors (i.e. draining out of the door after opening rather than just swept off the sill), but still wouldn't budge, saying they could only do what Skoda UK told them to, and that was to perforate the existing seals rather than replace them with ones fit for purpose.

 

I recently had a good conversation with Trading Standards about this.  It would appear that, because the 'fix' appears to have resolved the initial problem of water being retained, then, in the eyes of the law, the car has effectively been brought to an 'acceptable standard'.  What I was advised however is that the company need to provide a long term solution, and from that perspective, the matter has been logged and I am to go back to Trading Standards again, before contacting the local dealership, or Skoda, at the first signs of any water retention or seal failure.  Which I of course will do.

 

Gaz

Edited 2 March, 2016 by V6TDI

[Yaumeister]

Praise where praise is due, mentioned water ingress in the front doors to my dealer at the 2nd service yesterday, and they confirmed the fault and ordered both front door seals for replacement today.

 

5E0837697C

5E0837698C

 

Excellent service from Progress Skoda Northampton!

Edited 4 March, 2016 by Yaumeister

[ajw1100]

Praise where praise is due, mentioned water ingress in the front doors to my dealer at the 2nd service yesterday, and they confirmed the fault and ordered both front door seals for replacement today.

 

5E0837697C

5E0837698C

 

Excellent service from Progress Skoda Northampton!

 

My dealer also said the seals would be replaced under warranty and the car was booked in. 6.pm the night before they where due to be replaced they phoned to say they could only offer a repair/fix as this was all that they were allowed according to SUK. They said they would replace the seals when they were available.

 

Be interesting to hear if you get new seals or a late minute offer of a repair/fix............

[ColinLN]

Washed my 2015 Octavia and deliberately wasn't too careful with the pressure washer, wanting to check for the under door issue. Car was built July 2015, and much to my surprise, apart from a couple of drops, nothing inside the doors afterwards. Fingers crossed it stays that way!