Hi all. 

I have been looking at buying some parts from Superskoda. However, I've just noticed  my browser is saying that the Superskoda website is not secure which is a bit worrying.

 

 

They also don't seem to take debit of credit cards. Only Paypal (which I do not do) or direct bank transfer.

 

Has anyone had any payment issues with Superskoda? 

Thanks in advance.

Is the payment page secure?

I've made a couple of orders, always paid with paypal and no issue for me.  

I've been ordering various parts for over a good 10 years now - never had any payment or shipment issues.  

I always pay with PayPal, which links to ur bank accounts, or credit card.

Edited 21 May, 20206 yr by JR RS

2 hours ago, john999boy said:

Is the payment page secure?

Does not look like it, however i did not go trough a full dummy order and i would guess their paypal part of the interaction is encrypted with SSL. The registration page uses http.

When checking https://www.superskoda.com they dont seem to have valid SSL certificate and the redirect fails (classic error 404), so it's probably not even configured.

I'd choose PayPal anyway, far more secure

It's safe. I've used SuperSkoda before and had no issues.

 

I used my credit card through the PayPal link.

8 hours ago, ChrisCh said:

It's safe. I've used SuperSkoda before and had no issues.

Please dont confuse "Superskoda" the brand with "Superskoda" the web page that does not use encryption. Superskoda itself is most probably safe, the web page itself is most probably safe, the problem that the web browser is implying with "not secure" is the encryption, of lack thereof.

 

The connection between your computer and the webpage is not encrypted, this means that everything that you see or you input to the web page is not encrypted. This leaves the possibility that someone can either steal the data during transmission (login/password, cc numbers etc) or alter the data that is displayed to you. Latter is less common, but former should be raising an alarm bell.

Also don't fall for the "use xxVPN for secure internet" BS that half of the internet is shoving down into people's throats. The data between you and the VPN provider might be secure, it is encrypted, but after the traffic leaves their premises it's still good ol' http without any encryption.

 

If your account credentials get stolen trough the http transmission, there is a possibility that the same login/password combo is used in another webpage. Humans are lazy and don't use unique logins/passwords and don't enable 2 factor authentication wherever possible. Just think about your email, ebay, social media, forums etc, do they all have unique passwords at least?. Bots can do a quick cross check with your username and match all the historically leaked password combinations that have association to that, same with password. Bit of a shot in the dark for the cybercriminals but they can afford to test hundreds or even millions of combinations to get lucky, you only need one match to have your day ruined.

Edited 22 May, 20206 yr by Zoig

11 minutes ago, Zoig said:

Please dont confuse "Superskoda" the brand with "Superskoda" the web page that does not use encryption. Superskoda itself is most probably safe, the web page itself is most probably safe, the problem that the web browser is implying with "not secure" is the encryption, of lack thereof.

 

I understand things like super.skoda and superskoda are different, but can you explain the difference between Superskoda (brand) and Superskoda (website) these appear to be identical in that Superskoda brand have the website Superskoda?

Wouldn't anyone just using https be the best thing that any website could do? then no-one would get a warning of potential issues so none of these unclear explanations be needed?

10 minutes ago, NJRJ said:

 

I understand things like super.skoda and superskoda are different, but can you explain the difference between Superskoda (brand) and Superskoda (website) these appear to be identical in that Superskoda brand have the website Superskoda?

 

Maybe i was a bit vague. By Superskoda the brand i mean the legal entity that is running that place, supplying goods and services, paying taxes when needed. Also they run the website, so i guess that's the confusing part.

Superskoda the website i literally mean the actual website, and that website does not use encryption.

 

10 minutes ago, NJRJ said:

Wouldn't anyone just using https be the best thing that any website could do? then no-one would get a warning of potential issues so none of these unclear explanations be needed?

That's the reason why browsers are displaying "not secure" warning. No reasonable business wants to have this prominently displayed next to their website address, so once threads like this appear and people start asking "what is this thing?" the website owners are pressured to upgrade to more secure connection method. It's not difficult and it does not cost much or can be even entirely free (via letsencrypt certificate) so the cost should not be a problem. So why they haven't upgraded to https - your guess is as good as mine...

 

The lock symbol that is currently used on most browsers implies that the web page connection is using https and the traffic is encrypted with SSL certificate.. Not long ago the http connection was displayed without any warning and the https pages had "secure" label. This is all part of the initiative to get all of the web pages to use https, because it's more secure.

Hello, I ordered some parts from Superskoda back in February.  The order was placed and I paid by bank transfer.  Nothing heard for 2 months, but the parts should have been delivered to my work address, which was closed because of COVID-19.  When I returned to work, no parts delivered, contacted Superskoda who replied they were out of stock, and I had been refunded.  No refund received, no replies to my emails for over a week now, so my advice is not to trust or use this company with a bank transaction.  Fortunately, it was not a large order so I have consigned that one to experience, because trying to obtain a refund from a Lithuanian/Latvian company (not sure which) is probably going to be too difficult to even bother trying.  If you pay by PayPal, I think they offer protection for non-receipt of goods.  If you pay by bank transfer, be prepared to say goodbye to your money.  First bad experience after buying things online for over 25 years .. oh well, I really knew I should not have paid by bank transfer but my delivery address is different from my PayPal address, which their website stated was not accepted.

Thanks for all the comments.

After much contemplation I did try & order a couple of things from Superskoda. However, I had some issues at the checkout so bailed out & went elsewhere. I don't have or use Paypal & they don't seem to take any other form of credit or debit cards & I'm deffo not going to do a bank transfer to a foreign country account!

It's a pity because they do have some stuff you can't find elsewhere. I have e-mailed them about alternative payment methods but for now they have lost me as a customer.  

On 23/05/2020 at 13:38, JohnCJ said:

Hello, I ordered some parts from Superskoda back in February.  The order was placed and I paid by bank transfer.  Nothing heard for 2 months, but the parts should have been delivered to my work address, which was closed because of COVID-19.  When I returned to work, no parts delivered, contacted Superskoda who replied they were out of stock, and I had been refunded.  No refund received, no replies to my emails for over a week now, so my advice is not to trust or use this company with a bank transaction.  Fortunately, it was not a large order so I have consigned that one to experience, because trying to obtain a refund from a Lithuanian/Latvian company (not sure which) is probably going to be too difficult to even bother trying.  If you pay by PayPal, I think they offer protection for non-receipt of goods.  If you pay by bank transfer, be prepared to say goodbye to your money.  First bad experience after buying things online for over 25 years .. oh well, I really knew I should not have paid by bank transfer but my delivery address is different from my PayPal address, which their website stated was not accepted.

Update: I received a full refund yesterday from Superskoda as a bank transfer to my account used to make the payment. So Superskoda finally came up trumps but it took a long time and after emails stating that I had already been refunded two months ago. I think I would still recommend using PayPal to pay for orders with them. 

I personally wouldn't use any eCommerce without suitable security. SSL Labs let you check for free if you have any concerns about a website.

 

I ran a check on Superskoda and they have some significant certificate issues:

 

https://www.ssllabs.com/ssltest/analyze.html?d=www.superskoda.com

On 31/05/2020 at 09:38, Rikochet said:

I personally wouldn't use any eCommerce without suitable security. SSL Labs let you check for free if you have any concerns about a website.

 

I ran a check on Superskoda and they have some significant certificate issues:

 

https://www.ssllabs.com/ssltest/analyze.html?d=www.superskoda.com

I agree especially for smaller/unknown websites but in this particular case, lack of HTTPS probably just means they are being cheap on their website. They have been around for several years and seems like plenty of people have bought from them repeatedly without issues. The word would be out by now if there was something wrong with them.

They do have lousy support, replying with minimum and not clear information when they do reply to emails (their English is not the best by any means), and their shipping and treating times sometimes take much longer than expected, but they don't seem to be a scam.

Regarding payment, why would anyone with a computer and a credit/debit card in 2020 not have a Paypal account is beyond me. You want to use that every time it's an option instead of providing your card details to every online shop out there. Also this way, going back to the first point, the lack of the HTTPS on the main site does not matter as you're redirected to Paypal's secure environment for the transaction.

On 23/05/2020 at 12:38, JohnCJ said:

Hello, I ordered some parts from Superskoda back in February.  The order was placed and I paid by bank transfer.  Nothing heard for 2 months, but the parts should have been delivered to my work address, which was closed because of COVID-19.  When I returned to work, no parts delivered, contacted Superskoda who replied they were out of stock, and I had been refunded.  No refund received, no replies to my emails for over a week now, so my advice is not to trust or use this company with a bank transaction.  Fortunately, it was not a large order so I have consigned that one to experience, because trying to obtain a refund from a Lithuanian/Latvian company (not sure which) is probably going to be too difficult to even bother trying.  If you pay by PayPal, I think they offer protection for non-receipt of goods.  If you pay by bank transfer, be prepared to say goodbye to your money.  First bad experience after buying things online for over 25 years .. oh well, I really knew I should not have paid by bank transfer but my delivery address is different from my PayPal address, which their website stated was not accepted.

I've unfortunately made this same mistake but for a large amount of money I've paid by bank transfer on the 22/06/20 and apart from the confirmation email for the order I've heard nothing from them and I've emailed them 4 times I've tried ringing the bank today but was on hold for 35 minutes and had to hang up to go back to work I'm guessing I've lost my money 🙁

I had an order delayed in Germany according to the tracking, but it was actually 'lost' in parcelforce in the UK and once PF managed to get my details from SuperSkoda it turned up next day. Don't give up if it's shown as been despatched and moved to a GLS hub, it will appear in UK and PF should be able to forward it, I waited 21/2 weeks for delivery.

7 minutes ago, NJRJ said:

I had an order delayed in Germany according to the tracking, but it was actually 'lost' in parcelforce in the UK and once PF managed to get my details from SuperSkoda it turned up next day. Don't give up if it's shown as been despatched and moved to a GLS hub, it will appear in UK and PF should be able to forward it, I waited 21/2 weeks for delivery.

I've not received anything at all from them to say it's been dispatched but the money has been payed to their companies account (CARTEC) as usual I look at company reviews after I've ordered the parts this is turning into an absolute nightmare

I'd ordered a bumper protector & LED light upgrade for boot from SuperSkoda, paid with PayPal, parts here in a few days.

On 21/05/2020 at 21:20, Colin170CR said:

Hi all. 

I have been looking at buying some parts from Superskoda. However, I've just noticed  my browser is saying that the Superskoda website is not secure which is a bit worrying.

 

 

They also don't seem to take debit of credit cards. Only Paypal (which I do not do) or direct bank transfer.

 

Has anyone had any payment issues with Superskoda? 

Thanks in advance.

Bear in mind that even if Superskoda site is not secure your payment will be, because PayPal uses proper encryption. 
 

PayPal in my opinion is the safest way to pay online. Pay via PayPal with a MasterCard and you’re backed up to the hilt 👍

1 hour ago, drewellis said:

PayPal in my opinion is the safest way to pay online. Pay via PayPal with a MasterCard and you’re backed up to the hilt 

As PP would be the payer, you wouldn't get anything extra (such as S75) by paying PP with a CC.

All AFAIK. 

3 hours ago, john999boy said:

As PP would be the payer, you wouldn't get anything extra (such as S75) by paying PP with a CC.

All AFAIK. 

Not sure, I would have thought any products bought with MasterCard are protected, regardless of the mechanism ie Sagepay / PayPal / tillpoint

 

Similarly, buying anything through PayPal is protected by their resolution centre regardless of the type of card you pay with ie visa / debit / MasterCard / Amex

Edited 30 June, 20205 yr by drewellis

2 minutes ago, drewellis said:

Not sure, I would have thought any products bought with MasterCard are protected, regardless of the mechanism ie Sagepay / PayPal / tillpoint 

Here's one of the first things I've found:-

13 hours ago, Tulseface said:

I've unfortunately made this same mistake but for a large amount of money I've paid by bank transfer on the 22/06/20 and apart from the confirmation email for the order I've heard nothing from them and I've emailed them 4 times I've tried ringing the bank today but was on hold for 35 minutes and had to hang up to go back to work I'm guessing I've lost my money 🙁

Took them a very long time to respond to my emails. Also, check your bulk or spam mailbox, as initially my email client treated all emails from Superskoda as spam.  Good luck.

14 hours ago, Tulseface said:

I've unfortunately made this same mistake but for a large amount of money I've paid by bank transfer on the 22/06/20 and apart from the confirmation email for the order I've heard nothing from them and I've emailed them 4 times I've tried ringing the bank today but was on hold for 35 minutes and had to hang up to go back to work I'm guessing I've lost my money 🙁

 

Expecting delivery in a week is a bit ambiguous. 

This was the last update from Superskoda on 25th June

Please note:

1) for all overseas shipments: due to corona virus, delivery time can be 3-8 weeks, even if we send it with airmail