2 hours ago, Pete said:

 

 

The idea of having checklists is hilarious!   I now want you to make them and let us all have them! 

 

For some of these vehicles it sounds like the checklist is going to be very long, you might want to buy one of those pilots briefcases to carry it in

3 hours ago, Ajdude said:

This was just a comparison between what the car via the trip computer is telling me the mpg was vs what the actual mpg was based upon measured fuel burned.  It was to see the accuracy of the onboard calcs in response to a comment from someone else.  As you infer, the mpg will vary depending upon a myriad of circumstances and conditions, but that was not the intent for this exercise.

Thanks for the confirmation, you have a particularly honest trip computer!

 

Mind you even when its spot on it would give an untrue reading the same as every car because of the speedo calibration positive tolerance bias = always over-read and never under-read.

Odometer data needn't/shouldn't be tweaked in the same way as the speedo display though, so probably reflects reality better (someone clever on this forum pointed this out, I forget who, sadly). Thus the calculation of mpg oughtn't to suffer the same bias. Google map distance data for a given exact journey can probably confirm or deny this aspect, for a car on standard wheels/tyres.

On 24/03/2021 at 16:07, Skody123 said:

Just had this back from HJ:

 

Many thanks.

Skoda is working on this (along with VW and Audi who have similar problems).

Rather than have me forward complaints via Skoda's head of PR, he has asked me to refer readers to the executive office directly at [email protected] so they can keep a proper handle on it.

(However, we had this problem in some new BMWs driven long distances recently. In those, to switch from kmh to mph and back, you had to go into the driver settings, find <<Distance>> and change that from metric to imperial or vice versa. German counter-intuitive logic.)

Rgds, best wishes and stay safe,

HJ

Has anybody tried emailing the email address given?  I did today and got a failed delivery due to size being above the limit.  The maximum accepted file size was 1kb....are they using a ZX81 as their email server?   
 

Interesting though, the delivery failure note actually gave a person’s email address, so executive.office is clearly an email alias for someone in Skoda. 
 

I also like the fact they try to deflect it towards a competitor to VAG.  Classic! 

3 hours ago, Ajdude said:

Has anybody tried emailing the email address given?  I did today and got a failed delivery due to size being above the limit.  The maximum accepted file size was 1kb....are they using a ZX81 as their email server?   
 

Interesting though, the delivery failure note actually gave a person’s email address, so executive.office is clearly an email alias for someone in Skoda. 
 

I also like the fact they try to deflect it towards a competitor to VAG.  Classic! 

Also having emailed [email protected] I likewise got a delivery failure message with a ladies name, I think it was Sandra somebody @VAG.de and yesterday I received a call from that office and during the conversation I queried the delivery failure and the caller was able to quote my email confirming receipt.  She added that the named lady was a recent retiree and that their email group recipient hadn't been edited following her retirement.  I was informed that the senior management of Skoda UK were taking our complaints very seriously and that Kate Laws had been dedicated to deal personally with our individual complaints so keep sending them in.  I was further informed that there was to be a conference call with the factory today on this subject.

9 hours ago, Nosnehm said:

Also having emailed executive.office@skoda.co.uk I likewise got a delivery failure message with a ladies name, I think it was Sandra somebody @VAG.de and yesterday I received a call from that office and during the conversation I queried the delivery failure and the caller was able to quote my email confirming receipt.  She added that the named lady was a recent retiree and that their email group recipient hadn't been edited following her retirement.  I was informed that the senior management of Skoda UK were taking our complaints very seriously and that Kate Laws had been dedicated to deal personally with our individual complaints so keep sending them in.  I was further informed that there was to be a conference call with the factory today on this subject.

I have been assured that I will be receiving a call from Kate Laws today. I will report back if there is further news.

 

I also used the executive office email, got a delivery failure but then got a reply. Strange.

15 minutes ago, OctaviaFirstEdit said:

I also used the executive office email, got a delivery failure but then got a reply. Strange.

Nothing unusual - the email address is to a distribution list (DL) that sends the email to a list of people. One of those people has retired but their name was not removed from the DL, hence the email going to her, then bouncing.

So should anyone who provided all deails to HJ be receiving a call? I've heard nothing at all. 

As Senior 'Customer Resolution Manager'  she should deal personally with delegating others to personally deal with things.

 

If she could actually get a resolution to things that would greatly reduce the work load.

 

Skoda UK love to have people believe that Skoda UK have anything to do with the fixing of issues that stem from the Czech Republic. 

The trouble with being early adopters of a new facelift vehicle is that the new and improved Skoda may in fact not be improved at all. I like many others on here have had the front assist error come up within seconds of starting the car and been told it is due to fog/ice/dirt/tyre pressures/over steering/under steering or some other load of complete BS reason (as it appears to me that they have zero idea of what really causes the issue). I am happy these days to just get from A to B without an error message on my dash and a status display without 4 yellow tyres on the vehicle.

I have had the same outcome to my email to the executive office address. Received an email acknowledgment today. I also had a reply concerning High Beam Assist and the car is going to the Dealer next Tuesday for them to upload a report to the factory.

I downloaded the build report from erwin. My car was built 14/08/2020 and I took delivery 25/09/2020. According to the build report I should have footwell lighting and electronic boot release from the car, neither of which I have. I will be asking the question!

25 minutes ago, spearmg said:

I have had the same outcome to my email to the executive office address. Received an email acknowledgment today. I also had a reply concerning High Beam Assist and the car is going to the Dealer next Tuesday for them to upload a report to the factory.

I downloaded the build report from erwin. My car was built 14/08/2020 and I took delivery 25/09/2020. According to the build report I should have footwell lighting and electronic boot release from the car, neither of which I have. I will be asking the question!

how do you find out when your car was built?

22 minutes ago, OctaviaFirstEdit said:

how do you find out when your car was built?

I imagine he works somewhere that has access to the system. More details on erWin are here erWin Skoda portal

6 hours ago, OctaviaFirstEdit said:

how do you find out when your car was built?

I registered with Erwin and paid 8 Euros (£7.40) to obtain a build report.

So, I recieved a phone call from Ms Kennan this afternoon. She is dealing with a couple of our cases as well as Kate Laws. First, she rang me at a time that I was available, which was after work for her, so I was impressed. 

She was clear Again that they are in contact with the factory and that the problem of KPH is 100% a software issue ( I was very interested in this as it seemed to most of us to be hardware). There have been a number of conversations and meetings higher up about the issues.

 

I was explaining about the issue I have with the juddering in mine plus a couple of other things also. In all I was on the phone for 40 minutes and this is the second time which I have spoken to her. I know that the proof is in the pudding but I have been impressed. Also, she has promised to keep me updated every couple of days and I have a personal number for her, which I have tried and she was very happy to speak.

 

Skoda UK do seem to be pushing.

 

Just thought I would keep people up to date. I hope my faith is not misplaced, but I do feel more confident

9 minutes ago, OctaviaFirstEdit said:

So, I recieved a phone call from Ms Kennan this afternoon. She is dealing with a couple of our cases as well as Kate Laws. First, she rang me at a time that I was available, which was after work for her, so I was impressed. 

She was clear Again that they are in contact with the factory and that the problem of KPH is 100% a software issue ( I was very interested in this as it seemed to most of us to be hardware). There have been a number of conversations and meetings higher up about the issues.

 

I was explaining about the issue I have with the juddering in mine plus a couple of other things also. In all I was on the phone for 40 minutes and this is the second time which I have spoken to her. I know that the proof is in the pudding but I have been impressed. Also, she has promised to keep me updated every couple of days and I have a personal number for her, which I have tried and she was very happy to speak.

 

Skoda UK do seem to be pushing.

 

Just thought I would keep people up to date. I hope my faith is not misplaced, but I do feel more confident

That’s good to hear that there is some movement.  I’ve not had the same level of response from Skoda UK, just a stock email saying they are aware of an issue with a small number of first editions I’ve not have I had any responses from HJ despite a few emails to them.

 

Hopefully I’m in queue to be contacted personally. I have the same power train issues as yourself and it’s the thing that’s worrying me the most.  

8 minutes ago, Ajdude said:

That’s good to hear that there is some movement.  I’ve not had the same level of response from Skoda UK.

 

Hopefully I’m in queue to be contacted personally. I have the same power train issues as yourself and it’s the thing that’s worrying me the most.  

Well I got a stock email also and as yet no other personalised contact either by telephone or email has been forthcoming. Fingers crossed we all get satisfaction and not just a small few.

 

The fact that we have (or at least in my case) settings for miles / mph that you can choose but they then do nothing could be either the hardware is not compatible or software is bugged. Let us hope that it is software although if it was do you not think that 8 months should have been long enough to patch the software and get it out?

23 minutes ago, OctaviaFirstEdit said:

So, I recieved a phone call from Ms Kennan this afternoon. She is dealing with a couple of our cases as well as Kate Laws. First, she rang me at a time that I was available, which was after work for her, so I was impressed. 

She was clear Again that they are in contact with the factory and that the problem of KPH is 100% a software issue ( I was very interested in this as it seemed to most of us to be hardware). There have been a number of conversations and meetings higher up about the issues.

 

I was explaining about the issue I have with the juddering in mine plus a couple of other things also. In all I was on the phone for 40 minutes and this is the second time which I have spoken to her. I know that the proof is in the pudding but I have been impressed. Also, she has promised to keep me updated every couple of days and I have a personal number for her, which I have tried and she was very happy to speak.

 

Skoda UK do seem to be pushing.

 

Just thought I would keep people up to date. I hope my faith is not misplaced, but I do feel more confident

Likewise I have received personal calls from both Pietro Panarisi (1/2hour) and two calls from another lady again about 1/2 hour each and a promise of another on Tuesday to keep me updated with my issues.  I was told that this is high on the agenda of the UK Board being driven with Technical at the Factory.

 

Likewise I am impressed that al long last we are being listened to and have been able to get things registered and more especially driven towards a resolution.  Most positively that we are now being updated on progress which helps to reassure.   Further from conversations with my dealership I know that they are also liaising with the Aftersales Manager there -  Brilliant.

 

I have suggested that they may consider issuing a statement on this site in confirmation of their plan for resolutions to our issues.

I am glad to see that having gone the route of the non-compliance to the UK Road regulation and getting the Skoda PR involved may be helping to get this resolved.

 

Whether it is a SW fix or a HW replacement, I am happy with either solution as long as it gets resolved promptly so I can have my car back  .

 

 

I've left a few messages for Ms Laws to call me back. She did eventually speak to me on Thursday but didn't resolve anything. She promised to call back the following day but (surprise, surprise) there was nothing. 

 

I'm not as optimistic as I was last week

Hi,

 

Like a few others I received an email stating the same old excuse - 'It's affecting a small number of Octavia A8 owners and a software fix will be issued soon'

 

She got a seven paragraph email back ......

 

 

Apparently, their systems were down on Thursday. Not sure if that has anything to do with it.

 

I sent a letter to the MD and that is where Ms Kennan contacted me. If still worried, I would contact her. She seems very attentive and keen to find a resolution.

Has anyone who has been contacted (I have not) been given any suggested resolutions or timescales for anything?

 

I do find it annoying they have my details but no contact, but at the same time I'm not after a hug and a mug of cocoa from them, I either want my car sorting immediately or have it bought back or replaced.

 

Anyone else having the thought they will just stall on us for months, in a bid to make returning the cars more difficult or impossible?

 

Incidentally, mine remains all over the place despite its recent software update (including exhibiting a parking sensor issue, which is a new one after the update!) so is to be left at the dealer for several days for a 'thorough investigation'.

 

So the current software update is not a fix.

Well, I hadn't had a call etc or anything like that from Skoda. This morning, I received the following email:

 

"We have received contact from honest John, in regards to your ŠKODA OCTAVIA.

We are aware of a small number of OCTAVIA A8 vehicles which have reported some interruptions in the functionality of certain driver assist systems, which is being investigated. SKODA UK are always looking to improve the operating parameters of our vehicles during their life span and we understand a software update will be released shortly which should address these experiences.

Please can I ask you can clarify the issue you are currently experiencing with your vehicle.

I look forward to hearing from you.

Kind regards


Kate Laws
Senior Customer Resolution Manager"

Yeah,

 

Cut and paste response to most of us, giving the same excuse I'm afraid (the same excuse since production) - As mentioned, I responded with an email asking for a definitive timeline - among other things.

 

In other news - My dealer phoned me and said they have found faults with the 'Brake Boosting System' - which I've not heard of before, possibly part of the ACC system, I need to research it - This is throwing faults up with the front and rear protection systems, however there are no errors registered with them. They have tried to update the controller for it but with no success. I work with CanBus systems and have experienced this before due to manufacturers building in delays before registering a fault, so it's perfectly feasible (some of the kit I work with has an 11 second delay before a fault is logged)

 

Anyway, some progress..... but not that impressed by SKoda UK customer service.

 

Phil